Contact Center Options and DecisionsTo Integrate or Do WebRTC Separate
Chris VitekWebRTC EvangelistGenband
Author: “WebRTC for Enterprises”
STRATEGIES
WebRTC
Revolution or Evolution?
@LawrenceByrd
Panel Participants• Valentine Matula
– Avaya
• Lawrence Byrd – Altocloud
• Brent Morgan– Presence Technologies
• Kris Hopkins– CafeX
Revolution or Evolution?
@LawrenceByrd
Can’t we just expand email?Maybe Siebel
can do the job?Let’s repaint our
retail stores?
CloudSaaS PaaS IaaS
The CEBP“Promise”
SoftwareDev + DevOps
Revolution
Revolution or Evolution?
• Collaboration Environment 3.0– WebRTC? Sure, but also…– Application Platform Optimized for Communication– Work Assignment Engine– Real time Speech Analytics– Context / Data grid– Collaboration Designer / Workflow– Notification Services– …….
Evolution
Revolution or Evolution?
@LawrenceByrd
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