USAGE AND ATTITUDE OF BEER CONSUMERS PROJECT REPORT SUBMITTED IN PARTIAL FULFILMENT OF POST GRADUATE DIPLOMA IN MANAGEMENT –Y-I COURSE CODE: MyC108 to the Academic Office On 27 th MAR -2017 By AJAY PRATHAP CHOPPARA MYDM-2018-05 MYRA SCHOOL OF BUSINESS Mysore, Karnataka 571130. March 2017
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USAGE AND ATTITUDE OF BEER CONSUMERS
PROJECT REPORT
SUBMITTED IN PARTIAL FULFILMENT OF
POST GRADUATE DIPLOMA IN MANAGEMENT –Y-I
COURSE CODE: MyC108
to
the Academic Office
On
27th MAR -2017
By
AJAY PRATHAP CHOPPARA
MYDM-2018-05
MYRA SCHOOL OF BUSINESS
Mysore,
Karnataka 571130.
March 2017
i
TABLE OF CONTENTS
Chapter
No.
Title Page Number
Roman
Numbering
for this
section
Declaration by the student ii
Certificate from Guide iii
Acknowledgements iv
Chapter Index v
List of graphs vi
Executive Summary vi
1. Introduction 1
1.1 Background of the study 2
1.2 Conceptual framework 6
1.3 Company / Organizational profile 6
2. Research Methodology 7
2.1 Need for the study 8
2.2 Scope of the study 8
2.3 Objectives of the study 8
2.4 Data Collection: Primary / Secondary Data as
applicable
9
2.5 Sample size and Sampling technique used for data
collection
9
2.6 Tools used for the analysis 9
2.7 Limitations of the study 9
3. Data Analysis and Interpretation 10
3.1 Findings, Conclusions and Recommendations 11
3.2 Bibliography 22
3.3 Appendices 22
ii
DECLARATION BY THE STUDENT
I Ajay Prathap Choppara, student of PGDM year 1, hereby solemnly declare that this project
report is the output of research work carried out by me during the period of two months through
Krishna Jambur towards the partial fulfillment of Post Graduate Diploma in Management–Year I
I declare that this project has not been submitted to any other academic institution for any award
of degree or diploma.
Signature of the student
Name: Ajay Prathap Choppara
ID Number: MYDM-2018-05
Date: 27th March 2017
iii
CERTIFICATE
I certify that, Project entitled USAGE AND ATTITUDE OF BEER CONSUMERS was carried
out by Ajay Prathap Choppara of PGDM year 1 student with an ID number MYDM-2018-05
under my guidance between January to March 2017, in partial fulfillment of post graduate
diploma in management year 1.
Signature of the advisor
Date:
Signature of the Mentor
Date:
iv
ACKNOWLDGEMENT
I take this opportunity to express my profound gratitude and deep regards to Krishna Jambur for
his exemplary guidance, monitoring and constant encouragement throughout the course of
independent study. The guidance and knowledge given by him, time to time, helped me to think
independently and gain better insights about Market Research
I also take this opportunity to express a deep sense of gratitude to the academic office, for
guiding me through the whole process.
v
CHAPTER INDEX
Chapter No Title Page Number
1 Introduction 1
2 Research Methodology 7
3 Data Analysis and Interpretation 10
vi
LIST OF GRAPHS
Graph No Title Page Number
1.1.1 Indian Alcohol Industry Segmentation by Value
3
1.1.2 Indian Alcohol Industry Segmentation by Volume 3
1.1.3 Beer Industry Segmentation by Alcohol Concentration 5
1.1.4 Market Share of Different Beer Brands 5
3.1.1 How often consumers drink beer 11
3.1.2 why consumers drink beer 12
3.1.3 Beer consumption pattern by age group 12
3.1.4 Beer consumption pattern by Occupation 13
3.1.5 Consumer choice of beer 14
3.1.6 Choice of beer based on the age group 14
3.1.7 Choice of beer based on the occupation 15
3.1.8 Where people prefer to drink beer 16
3.1.9 Consumers preference based on beer packaging 17
3.1.10 Packaging preference based on age group 17
3.1.11 Beer attributes and their importance to consumers 18
3.1.12 Brand Usage 19
3.1.13 Perceptual Map1 20
3.1.14 Perceptual Map2 21
vii
EXECUTIVE SUMMARY
Indian beer industry is growing rapidly. The large chunk of the demand driven by young
generation of India. At this point of time knowing about the Usage pattern and Attitude of beer
consumers is very important to be successful for a company.
In India beer has become a social drink. Indians consume alcohol to get kick/high this is the main
reason behind the huge demand for strong beer in India. Beer is the high involvement product,
where people observe difference between the brands. People try different brands before they
stick to one brands. When it comes to beer consumption there is a clear difference between
preferences of younger generation and other age groups. So beer companies should develop
different products for different age group people. Off premise beer consumption is very
dominating in India compared to on premise consumption, beer companies should concentrate
more on retail sales. However with changing life styles and pub culture, on premise sales going
to increase in future. Taste is the most important beer attribute for the consumers while buying a
beer.
Kingfisher has nearly 50% of the market share followed by SABMiller with nearly 25% market
share. Carlsberg and Budweiser are the fast growing brands in India.
1
CHAPTER-1
INTRODUCTION
2
1.1 BACKGROUNG OF THE STUDY
ECONOMIC SCENARIO
Global Economy: Despite tangible signs of recovery in 2014, the global economy remained on a
subdued growth path, growing 3.1% in 2015 against 3.4% in 2014. With a 6.8% growth (against
6.6% in the previous year), the emerging and developing Asian countries were the key
contributors of the global growth, led by India and China.
Indian Economy: Buoyed by positive policy initiatives, India has evolved as one of the fastest
growing emerging market economies in the world. Increased private consumption, led by rising
incomes and declining oil prices, steered the Indian economic growth story during 2015-16 to
7.6% real GDP growth from 7.2% in 2014-15.
INDUSTRY OVERVIEW
India has a young population, with a median age of 25 years 50% of the 1.2 billion population
are under 25 years of age. 65% are below the age of 35. A favorable demographic divide with
around 270 million in the working age population by 2030 augurs well for the industry. With the
increase in affluence we can see improvement in lifestyles and increasing aspirations leading to
upgrade to higher brands by the customers. As per the data published by the Finance
Commission the annual tax revenues of the State Governments are about 303 lakh crores. Of this
Alcohol beverages industry’s share is close to 106 lakh crores which is more than a third of such
tax revenues of the State Governments.
SEGMENT-WISE AND PRODUCT-WISE PERFORMANCE
Global: The global spirits market comprises vodka, gin, tequila, rum, whisky, brandy, cane,
natural spirits and flavored spirits. While Asia-Pacific is the largest market for alcoholic
products, followed by North America and Europe, the BRIC (Brazil, Russia, India and China)
nations are driving growth in the spirits market. Whisky and tequila are expected to be the fastest
growing spirits category with a compounded growth of 3.8% and 2.9% during the period.
Whisky is expected to overtake vodka to be the second largest spirits category with a total
consumption of 467.4 million cases. Asia (especially China and India) will account for majority
of this growth; North America, Africa, Middle East and other duty free markets are also expected
to drive growth.
3
India: Indian Alcohol industry is basically comprised of IMFL (Indian made foreign liquor),
beer and country liquor. The chart below demonstrates the volume as well as value wise share of
various segments in the alcohol industry.
Figure 1.1.1. Indian Alcohol Industry Segmentation by Value
Figure 1.1.2. Indian Alcohol Industry Segmentation by Volume
Spirits, led by whisky, is the most popular alcohol, consumed by nearly 88% of alcohol
consumers in India, with beer and wine contributing to the remaining 12% consumption. The
Indian spirits industry is one of the most regulated, with prohibition in force in a few states, sales
being limited in certain states to government approved stores, and drinking prohibited in public
70%
11%
19%
IMFL Beer Country Liquor
36%
33%
31%
IMFL Beer Country Liquor
4
places. Current available data estimates the Indian TBA market at circa ` 40k Crore, with spirits
accounting for approximately 70% market share, beer circa 26%, and ready to drink, wine and
others circa 4%.
In recent years, the industry has witnessed realignment in terms of consolidation and margin
pressure due to rising costs, thereby leading to tapered growth. Despite the slowdown, the
country’s alcohol industry will still be the world’s second fastest growing industry.
INDIAN BEER MARKET:
Though the alcohol industry in India has been dominated by Spirits (IMFL and country liquor)
and Beer comprises about 11% of the total alcohol consumed in India, recent surveys show that
beer is the preferred alcoholic beverage for young Indians and has a bright future. It has
registered robust growth in the last 10 years. From a total industry consumption of about 100
million cases in 2005, the consumption has nearly tripled to 294 million cases in 2016. Two
leading players contribute over 70% of the total industry sales, with kingfisher being the market
leader with a market share of about 50% and sales of 151.5 million cases in FY16.
Beer can be classified on the basis of two points- fermentation process and alcohol content. On
the basis of fermentation process, beer in India can be categorized in to Ale and Lager. Ale:
When the beer is fermented using top-fermenting yeasts. It is called ale. Ales have a slightly
sweet or fruity taste as compared with lager. Lager: When the beer is fermented using bottom
fermenting yeasts for relatively longer duration and at a lower temperature.
On the basis of alcohol content, beer in India can be categorized into Strong and Mild Beers.
Strong beer which has an alcohol content between 6% and 8% dominates the beer market
accounting for over 85% of the total beer consumed in India. The industry has changed to 20%
lager (5% abv) to 80% strong lager (8% abv). The lager sells in on- Premises of Clubs & bars
and Strong sells through off premises mainly and in rustic Bars & Restaurants. The reason for
preference of strong beer is the cost benefit of Intoxication. The Super Premium beer segment
within both the Strong and Mild beer categories has been growing faster than the overall beer
industry and has grown at a Compounded Annual Growth Rate (CAGR) of almost 30 per cent
over the last three years. The Indian beer market continues to grow in line with expectations.
Industry volumes grew at a Compounded Annual Growth Rate (CAGR) of 8% during the last
five years. During 2015-16, the Indian beer market grew 4%, to cross 294 million cases.
5
Figure 1.1.3. Beer Industry Segmentation by Alcohol Concentration
Compared to the global average per capita consumption of about 30 liters, the per capita
consumption in India is about 2 liters. However, the scope for growth in India continues to
remain positive given the climate, young demographics and increasing disposable income.
Kingfisher Strong continues to lead the Indian beer market with a market share of about 40% in
the Strong beer category. Kingfisher Premium continues to grow market share and is the first
choice of mild beer consumers across the country. Geographical wise south Indians consume
more beer than north Indians.
Figure 1.1.4. Market Share of Different Beer Brands
85%
15%
Strong Beer Mild Beer
51.1
25.6
7.6
3.1 2.1
0.2
10.3
United Breweries SABMiller Carlsberg Mohan Meakin
Anheuser Busch Molson Coors Others
6
1.2 CONCEPTUAL FRAME WORK:
My main object is to find out the consumption pattern of beer consumers, which can be used to
improve the marketing mix of a beer brand. I segment the sample based on age group &
occupation, to see the effect of these variables on beer consumers. Then I try to find out the
marketing insights from my findings. I will try to see how Carlsberg is performing in each
segment of beer market.
1.3 ABOUT CARLSBERG:
Carlsberg India is a subsidiary brand of Carlsberg Group which is founded in 1847 by J.C.
Jacobsen. It is a Denmark company. The company has two flagship brands known as Carlsberg
and Tuborg. Carlsberg India is number three player in the Indian beer market with 7% market
share.
7
CHAPTER 2
RESEARCH METHODOLOGY
8
2.1 NEED FOR THE STUDY
India is a dynamic market which has immense potential with a young, growing population,
increasing disposable incomes and changing social landscape. Indian beer market in growing
rapidly. By studying the consumption pattern and attitudes of consumer, players in the market
can leverage this knowledge to cater the highly changing demand of customer.
2.2 SCOPE OF THE STUDY
o Increase revenue – The importance of consumer buying behavior lies in the fact, that we
can improve our sales figures when we study the customers. We can alter the way we sell
our products depending on the ways that customers buy them.
o Product portfolio – Continuous observation of consumer behavior can enable you in
finding gaps in your product portfolio, which can in turn help you launch new products to
the ultimate satisfaction of your customers. Samsung is an excellent of a company which
keeps expanding its product portfolio.
o Market trends – As the market trend shifts, a consumer analysis will be the first
indicator of the same. The recent shift towards stronger beer is observed by the likes of
Kingfisher, Carlsberg.
o Segmentation and targeting – Your current customers are a clear indication of who
your future customers are going to be. If my current customers are 50% impulsive, then
the future customers too will be impulsive. Segmentation and targeting becomes easier
when you are observing consumer behavior.
Above are some of the reasons that studying consumer buying behavior is important for any
company. Not only does it contribute to profits, but we can be rest assured that a company which
is in touch with its customers, has a sustainable advantage on its side. Being in touch with
customers is an attitude which should be inculcated even when the company is a startup.
2.3 OBJECTIVES OF THE STUDY
To understand the buying behavior of consumers and their brand preferences.
o Consumption pattern of beer
o What is the most important factor for consumers while buying beer?
o Consumer Brand preference and perception towards different brands