Consumers

ConsumersBusiness English 1, 2009/10

Team NO NAME:Ines Ivanović ,Marcela Jajtić,

Katarina Jelić, Marija Josipović, Andrijana Kapac, Dorottya Kiss

Consumers

Consumer• person who buys goods and services

for his/her personal use

Different shops

Specialist Shops sell one particular type of

good or food.

Supermarkets sell a large variety of good

and food

Corner shops

• small shops, found close to where you live

Open markets

• sell a wide variety of goods from stalls out in the streets or squares

Hypermarkets

• Superstore• supermarket +

department store

Door to door markets

• Vendors go round streets, call at different homes in order to sell a product

Vending machines

• Provides snacks, beverages, lottery tickets, and other products to consumers without a cashier

Armchair shopping

• buy directly from your home after seeing goods in catalogues, or on the television, or on the computer.

 Consumer choice

• The way people choose to spend their money• Influenced by many factors:1. Personal - wants, needs, likes/dislikes,

emotions/mood, knowledge, values2. Social- gender, age, family, friends, trends,

entertainment options

3. Psychological- impulse, planned buying, emotions, celebrations, rewards

4. Environmental- reused products, energy efficient, CFC- free products, items not tested on animals...

5. Economic- income, credit cards, special offers, sales, hire purchase options, free credit options

Consumer rights

1. right to satisfy basic needs2. right to safety3. right to be informed4. right of choice5. right to be heard6. right to redress7. right to be educated8. right to healthy environment

Tips1. obtain as much information as possible2. shop around before you decide3. think whether what you are going to buy is a

need or just a want. 4. always keep your receipts, guarantee, contract 5. never sign a contract without reading it first6. decide beforehand how much you can and

want to spend 7. don't spend extra money just for a brand name.

“There are three “too much” and three “too little” that can bring a fool down: too much spending and too little money; too much talking and too little knowledge; and too much boasting and too little earnings.”