Table of Contents Introduction ............................................................................................................................... 2 Who is a Consumer? ..................................................................................................... ............. 4 Is Consumer the King? ............................................................................................................... 4 Consumerism ............................................................................................................................. 5 Need and Reasons for a strong consumerism in India .......................................................... 6 Problems Related to Products ................................................................................................... 6 What is Consumer Protection? ................................................................................................ 13 How Can we Provide Consumer Protection? ........................................................................... 14 Various Laws for protecting Consumer Interests .................................................................... 17 Consumer Protection Act, 1986 ............................................................................................... 22 2002 Amendment .................................................................................................................... 23 Consumer Rights .................................................................................................................. 24 How to Protect these Rights? ................................................. Error! Bookmark not defined. Duties of Consumers ................................................................................................................ 26 Consumer Forums: A Three-Tier Approach .................................................... ......................... 26 Jurisdiction: District Forum ...................................................................................................... 28 Jurisdiction: State Commission ................................................................................................ 30 Jurisdiction: National Commission........................................................................................... 34 Consumer Protection – The Road Ahead................................................................................. 35 Consumer Organizations .............. ............................................................................................ 38 Other Aspects of Consumer Protection Need ......................................................................... 44 Consumer and Advertising ................................................................................................... 44
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 1/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 2/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 3/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 4/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 5/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 6/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 7/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 8/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 9/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 10/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 11/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 12/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 13/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 14/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 15/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 16/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 17/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 18/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 19/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 20/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 21/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 22/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 23/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 24/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 25/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 26/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 27/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 28/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 29/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 30/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 31/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 32/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 33/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 34/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 35/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 36/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 37/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 38/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 39/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 40/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 41/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 42/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 43/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 44/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 45/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 46/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 47/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 48/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 49/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 50/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 51/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 52/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 53/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 54/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 55/56
7/31/2019 Consumer Protection v2
http://slidepdf.com/reader/full/consumer-protection-v2 56/56
Related Documents
