Consumer protection act rohan

CONSUMER PROTECTION ACT

1986

PRESENTED BY:

Naveen Sharma

MBA(Mkt.)HSB

ROLL NO -16105040

08/04/17Rohan Arora 1

2

CONTENTS

• Introduction• What is complaint• objectives• Right of consumer• Consumer protection council• Disposal of disputes• Consumer disputes redressal

agencies

08/04/17Rohan Arora

INTRODUCTION

To provide for better protection of interest of consumers.

The act came into effect on 24 DEC,1986

Applies in Whole of India except Jammu and Kashmir

08/04/17Rohan Arora 3

WHO IS A CONSUMER ?

Buys goods for consideration which has been paid or partly paid

Does not include person who avail services for commercial purpose.

408/04/17Rohan Arora

WHAT IS COMPLAINT ?

Any allegation in writing by complainant regarding,

• Unfair trade practice

• Defect in goods

• Excess price charged

• Goods hazardous to life


6

Defect: 'Defect' means any faults in the quality, quantity, purity in relation to any goods. Deficiency: Corresponding to 'defect' in case of goods, the expression 'deficiency' is used in case of services. According to Section 2 (1) (g) deficiency means any fault. Imperfection in qualities of services

08/04/17Rohan Arora

TIME LIMIT FOR FILING COMPLAINT

• Within two years from the date of action arises

• If there is delay then reason for delay of every single day has to be explained


COMPLAINTS TO BE REGISTERED

District Consumer Forum

For a claim of compensation up to Rs. 20 lakhs

State Commission

For a claim of compensation above Rs. 20 lakhs and up to Rs. 1 crore

National Commission

For a claim of Compensation above Rs. 1 crore


Who can be a complainant ?

• A Consumer

• Any voluntary association

• Central or State government

• One or more consumers

• In case of death of a consumer, his legal heir or representative.


OBJECTIVES• To protect and promote right of

consumer.

• Protection against deceptive and unfair trade practices

• The act provides simply,speedy free redressal of consumer

• To set up consumer protection council for educate and aware the consumer.



RIGHT TO HEALTHY ENVIRONMENT

12

Environment not effected for health Good environment for consumer.

08/04/17Rohan Arora

RIGHT TO CHOOSE

13

Choose from different variety of goods and services in the market.

08/04/17Rohan Arora

RIGHT TO BE HEARD

14

Express his problem and complaint.

08/04/17Rohan Arora

RIGHT TO BE INFORMED

15

Get all information about quality and quantity and price.

08/04/17Rohan Arora

RIGHT TO SAFETY

16

Protect against those product whose hazardous to life,health.

08/04/17Rohan Arora

RIGHT TO CONSUMER EDUCATION

17

Get information and education about product for awareness.

08/04/17Rohan Arora

DISTRICT CONSUMER PROTECTION COUNCIL

• Established in every district

• It consists of the following members -

• Collector of the district shall be its chairman

• Official and non official members1808/04/17Rohan Arora

STATE CONSUMER PROTECTION COUNCIL

• Established by the state government which consists of the following members

• Minister in charge of consumer affairs shall be the chairman

• Other official and non official members not exceeding ten


CENTRAL CONSUMER PROTECTION COUNCIL

It consists of the following members-

• Minister in charge of consumer affairs shall be the chairman

• Other official and non official members



TIME TO ASK

2208/04/17

Rohan Arora


Consumer protection act rohan

Government & Nonprofit