CONSUMER PRODUCTS – FOOD INDUSTRY APPLICATION …

Application Management Services in the Digital Age – Consumer Products – Food Industry

E-BOOK

NTT DATA Business Solutions

CONSUMER PRODUCTS – FOOD INDUSTRY

APPLICATION MANAGEMENT SERVICES IN THE DIGITAL AGE



TRADITIONAL APPLICATION MANAGEMENT SERVICES MODELS FOCUS ON ‘KEEPING THE LIGHTS ON.’

Application Managed Services (AMS) has long been viewed as a “keeping the lights on”function, playing an important role to increase operational efficiency, contain costs and free up internal resources.

But in today’s fast-paced, fiercely competitive business environment, simply keeping the lights on falls far short in providing transformative value for your business.

The digital era demands a new approach.

Your business needs to continuously innovate, evolve and integrate its applications to achieve better business outcomes. That’s why the AMS outsourcing conversation today is moving away from tactical efficiency gains to providing strategic capabilities for transformation and innovation.

What will it take to get there? Read on.

2

“Keep the lights on”

Drive business innovation & value

Drive business innovation & value

Cost reduction

72%

28%

Current State Desired State

“Keep thelights on”

Staff Augmentation

Co-SourcedSupport

Managed Services Value Services


AS BUSINESSES EVOLVE AND GROW,THEIR AMS EXPECTATIONS ALSO EVOLVE.

Operational efficiency is a foundational requirement for businesses, but over timeexpectations for AMS may evolve.

Forward-looking IT organizations are starting to realize that applications management should not be viewed as an isolated element, but as a capability that is tightly linked to business outcomes and innovation.

It’s important to make sure your application management labor pool is tightly integrated with business innovation. Otherwise, there is a huge potential for missed opportunities.

NTT DATA Business Solutions can help you go beyond traditional managed services into the realm of what is possible in terms of business outcomes and business innovation.

3

Look for value opportunities at every stage – and make the most of them when you find them.

Global Shared Services

Operational Efficiency

Business Outcomes

BusinessInnovation

MISSED OPPORTUNITIES

Cost, capacity and contract executionagainst tactical SLAs drive the agenda.

Lower cost, outsourced labor pool.Higher utilization via shared resources.

Stable vendor ITSM processes.Standardized toolsets.


STANDARD APPROACHES ARE NO LONGER ENOUGH.

Applications are at the heart of digital transformation, and the only constant in transformation is change.

Applications are moving to the cloud. Agile and DevOps methodologies are reinventing the way development and operations teams design and deliver applications. New practices like design thinking are elevating speed and time-to-value over lengthy, complex project cycles.

Those in charge of enterprise applications must look beyond established practices and accelerate the pace of translating business needs into application opportunities.

IT and AMS must work in concert to investigate new technologies and trends, define the specific business opportunities they make possible and continuously deliver iterative releases of applications that delight end users and advance the business.

How does this apply to the consumer products industry? Read on.

4

InnovationClient Value Drivers

Application Management Services in the Digital Age – Consumer Products – Food Industry 5

ox

3-part portfolio strategy

o0

Agile Operating model

Relentless focus on innovation that generates incrementally

Bringing best technologies to market early

Innovation based on rapid test and learn

Daily excellence in execution, including use of advanced analytics to drive insights, marketing spend, revenue management, production and supply

Market leadership in digital/mobile Targeted digital marketing

Local market autonomy to fight micro-battles and ensure local relevance

Full use of channels, including retailer e-commerce and direct to consumer

Joined-up, channel-conflict-resistant sales approach that wins with omni-channel mass and e-commerce giants

Supply capability adapted to small runs and shipments

1. Excellence in the developed-market base

2. Leapfrogging in developing markets

3. Hothousing premiumniches, scaling each to its greatest potential

Semi-autonomous agile teams

Digital/IT capability

Data and advanced analytics capability

Mass supply system Niche supply system Back-office functions

4. Agile organization: dynamic front end, stable backbone

5. Continued use of M&A as an accelerator to drive market consolidation and fuel organic growth, including programmatic M&A skills, post acquisition

10 trends are disrupting the historic value-creation model for the consumer products – food industry and the outlook going forward.

Source: McKinsey study

1. The Millennial effect2. Digital intimacy (data/mobile/IoT)3. Explosion of small brands4. Better for you (natural/fresh/organic)5. E-commerce giants6. Discounters7. Mass-merchant squeeze (Kroger/Walmart)8. Rise of local competitors9. Profit pressure from activist investors10. Increasing competition for M&A deals


ENHANCED AMS DESIGNED TO ADDRESS THE CHALLENGES UNIQUE TO THE CONSUMER PRODUCTS – FOOD INDUSTRY.Like any consumer goods enterprise, food producers and processors need to deliver amazing customer experiences, quickly respond to new markets, continually gain operational efficiencies and adapt to changing regulations.

NTT DATA Business Solutions can help you leverage digital technologies and capabilities to solve some of the challenges unique to your industry and move your business up the value pyramid.

KPI Cockpits: pre-built, plug-n-play, industry-focused and cross-industry cockpits and dashboards to measure the KPIs most important to your business.

iPI Intellectual Property: NTT DATA Business Solutions-developed software solutions designed to fill a gap in standard SAP processes or to enhance existing processes to meet industry requirements.

Line of Business Expertise: we add continuous value to your SAP landscape with solutions for HCM, customer service, analytics, supply chain management and more.

Industry Solution Principals: Our industry experts are an integral part of your customer success and service delivery team.

Advisory Services: we can help you to realize the full potential of your SAP solution landscape.

6

People Process Tools

KPI Cockpits

Industry Solution

Principals

iPIIntellectual

Property

Line of Business

Advisory Services


INDUSTRY EXPERTISE IN THE FOOD INDUSTRY

KEY PERFORMANCE INDICATOR (KPI) COCKPITS

Pre-built, plug-n-play, industry micro-vertical focused and cross-industry cockpits and dashboards.

7

DAIRY

Sample KPIs:

Raw Milk/Producer Butter Fat % Yield

MEAT & POULTRY

Sample KPIs:

Throughput Weights Harvest Efficiency OEE Lbs./Man-hour Yield

BAKERY

Sample KPIs:

Reject Ratio Produce to Net Weight Order Fulfillment Rate Lot Traceability Aggregated Dough (lbs./cycle)

EGGS

Sample KPIs:

Sorting Station Yield Flock/Feed Conversion Ratio Shelf Life Fresh and Egg-break Production Yield



iPI INTELLECTUAL PROPERTY

NTT DATA Business Solutions-developed software solutions designed to fill a gap in standard SAP processes or to enhance existing processes to meet industry micro-vertical requirements.

8

it.direct store call listDSD Call List Automation

it.livestock procurementCharacteristicProcurement

it.grower accountingSimplified commodity

receiving and commodity accounting

*************** Sample List of Software ***************

it.dairy receivingDairy Accounting and process simplification

it.quality cockpitSimplified, Mobile QA/QC

it.shop floor cockpitSimplified, Mobile

Shop Floor Execution

Live on SAP Cloud Platform

In Process for SAP Cloud Platform



LINE OF BUSINESS

NTT DATA Business Solutions line-of-business expertise to add continuous value to your SAP landscape.

9

HUMAN CAPITAL

We assist clients in the food industry to deploy various human capital management functionalities critical to their success.For example, a learning management solution (LMS) that can be leveraged in training associates in food safety and regulations to improve compliance, reduce contamination, avoid potential liabilities and protect brands.

CRM SALES, SERVICE, MARKETING & E-COMMERCE

We work with food industry clients to implement various customer account management processes and solutions that help in tracking progress on new accounts or new business.For example, positioning a new product or brand with a retailer.

FINANCE & ANALYTICS

Frequent acquisitions and divestitures are a common food industry occurrence. We work with clients to deploy business planning, consolidation and analytics tools to aggregate financial data across complex legal entity setups to provide accurate and timely views for executive decision making.

SUPPLY CHAIN

We work with food industry clients to optimize activities and costs around enterprise response to demand and supply by implementing and integrating processes around demand planning, supply planning, including supplier collaboration, transportation optimization, and warehouse management. Consumer products companies are enabled to run their sales and operational planning effectively and efficiently.



INDUSTRY SOLUTION PRINCIPAL

The Industry Solution Principal is an integral part of your customer success and service delivery team.

10

Periodically review client’s business plans and SAP strategy.

Advise on industry micro-vertical trends and best practices

Ideate on continuous improvements and innovations

Facilitate ROI-based mini-projects and E&Os

ADVISORY SERVICES

Our advisory services help you to realize the full potential of your SAP landscape.

Impact your top and bottom line.

Uncover business process inefficiencies

Develop ROI-driven remediation plans

Align IT investments with business priorities

SAP System Baseline

Industry Trends & Best Practices

it.cpg: Preconfigured content and business processes

it.cpg: Templates, data, tools and documentation


REIMAGINE APPLICATION MANAGEMENT SERVICES

11

DRIVE INNOVATION

Look beyond established practices and accelerate the pace of translating business needs into application opportunities.

Our experts will work with you to investigate new technologies and trends, define the specific business opportunities they make possible, and continuously deliver iterative releases of applications that delight end users and advance the business.

NTT DATA Business Solutions can help you go beyond traditional managed services into the realm of what is possible in terms of business outcomes and business innovation.


HOW CAN NTT DATA BUSINESS SOLUTIONSHELP YOUR BUSINESS?

Cut costs by outsourcing non-core, labor-intensive processes to a trusted services provider with worldwide reach, so you can reinvest your savings into new initiatives.

Improve responsiveness and productivity by leveraging a global pool of experts using a standardized set of tools and ITSM processes.

Avoid service disruptions by managing a set of well-defined application-level SLAs.

Achieve differentiation by implementing custom features at less cost, and with a faster time to market.

Take advantage of trends and stay ahead of peer groups by utilizing industry-focused innovations, solutions and services.

Extract greater value from SAP investments by taking advantage of the broader portfolio of solutions and platforms.

12

Application Management Services in the Digital Age – Consumer Products – Food Industry2

.


Contact us today to learn more about our solutions:

» [email protected]» www.nttdata-solutions.com

WHY WORK WITHNTT DATA BUSINESS SOLUTIONS?

We Transform. SAP® Solutions into Value Digital transformation helps companies reach their full potential – if the underlying technologies work for the people using them! At NTT DATA Business Solutions, we design, implement, manage and continuously enhance SAP solutions to make them work for companies – and for their people.

Aiming to transform, grow and become more successful? We provide you with more than in-depth expertise for SAP solutions: As your passionate partner, we connect your business opportunities with the latest technologies – and offer you a unique approach to get the job done as smoothly as possible.

Our close ties to SAP and other partners give you access to innovative solutions and developments. Being part of the global NTT DATA group enables us to master any scope of project.

With operations in more than 30 countries, we have enabled thousands of companies to become more efficient and effective during the last three decades. Our 10,000 experts around the world will also accompany you on your journey toward a truly intelligent enterprise – wherever you want to start!

CONSUMER PRODUCTS – FOOD INDUSTRY APPLICATION …

Documents