CONSUMER BUYING BEHAVIOUR AND EFFECTIVENESS OF CONSUMER BUYING BEHAVIOUR AND EFFECTIVENESS OF MARKETING STRATEGIES ADOPTED FOR BISCUITS MARKETING STRATEGIES ADOPTED FOR BISCUITS
Aug 09, 2015
CONSUMER BUYING BEHAVIOUR AND EFFECTIVENESS OFCONSUMER BUYING BEHAVIOUR AND EFFECTIVENESS OF MARKETING STRATEGIES ADOPTED FOR BISCUITSMARKETING STRATEGIES ADOPTED FOR BISCUITS
ABSTRACT
In this project the various marketing strategies adopted by the company has
been studied and compared on the basis of current market scenario. It gives
the idea about the market share enjoyed by the different companies in the
Biscuit Industry. It provides the adequate coverage of many issues related to
biscuit industry.. It has been made possible by knowing the consumers
behavior and by studying the patterns adopted by the retailers. It gives us
very precise view about the existing demand of different brands of biscuits
and demand as compared to other competitors. It also highlights the changing
market trends an consumers preferences, why they have shifted family pack
to pouch pack.
The present study on Biscuit Industry is also trying to find Consumer
Perception about different varieties of biscuits and how Price,
Environment, Packaging , Quantity , Easy Availability and Variety are
affecting the sale of biscuits.
The advertisements have an impact on the formation of brand image. The
message of the advertisement followed by its picturization affect the brand
image in the minds of consumers. The higher frequency of an advertisement
makes the image of a brand positive in consumers' minds.
The sales promotion schemes have a positive effect on the sales and brand
image in the short run. But regularity of schemes with a brand creates a
negative impression, in the long run. Discount on price and exchange
schemes are the two most preferred schemes
I hope that this project will clear all the doubts and perception, which come up
in your minds occasionally and I hope that our data analysis and key findings
will throw some more light on Biscuit industry.
ACKNOWLEDGEMENTACKNOWLEDGEMENT
TABLE OF CONTENTS
S.NO. CONTENTS PAGE NO.
1 ABSTRACT…………………………………………
2 ACKNOWLEDGEMENT………………………….
3 INTRODUCTION AND LITERATURE REVIEW…
4 COMPANIES PROFILE…………………………….
5 METHEDOLOGY…………………………………….
6 DETAILS OF MARKEING STRATEGY USED BY
MAJOR PLAYER IN INDUSTRY…………….......
7 QUESTIONNIER & DATA ANALYSIS……………
8 OBSERVATION & FINDINGS………………….....
9 CONCLUSION & RECOMMENDATION…………
10 APENDECIS…………………………………………
11 BIBLIOGRAPHY…………………………………….
SYNOPSIS
NAME: SAPNA PANDEY
BATCH: PGDM(2011-13)
SPECIALIZATION: FINANCE & MARKETING
PHONE NO: 9716227586
ROLL NO. :2K11B28
AREA OF RESEARCH:
MARKETING
TITLE : CONSUMER BUYING BEHAVIOUR AND EFFECTIVENESS OF CONSUMER BUYING BEHAVIOUR AND EFFECTIVENESS OF MARKETING STRATEGIES ADOPTED FOR BISCUITS.MARKETING STRATEGIES ADOPTED FOR BISCUITS.
RESEARCH OBJECTIVE:
To understand the marketing strategies adopted for biscuits by major companies, to identify different factors that influence consumer buying behavior towards purchase of biscuits and for the improvements in marketing strategies used by lower selling brands.
INTRODUCTION TO THE AREA OF RESEARCH:
This research investigates the buying behavior of the target market as the essential task of marketing management under marketing concept.
SCOPE :
Scope of thesis work is to identify the consumer behavior and attract the consumer, to purchase biscuit categories from different retail outlets by lowering the price at the same time adding quality and taste in the biscuits.
RESEARCH METHODOLOGY:
Provides maximum information. The data will be collected from primary and secondary sources. Primary data include the survey with the help of questionnaire fieldwork collecting necessary data. Secondary data involve data from internet, economic survey, reports published by various institutes and articles published in different journals.Preparing the research methodology is very useful for any research as it
REASON FOR CHOOSING A PARTICULAR RESEARCH PROPOSAL:
This particular research is of my carrier oriented and of my interest to achieve superior returns for different level of market.
OBJECTIVES
Research Objectives:
To study and review the marketing strategies adopted for biscuits by major companies.
To identify different factors that influence consumer buying behaviour towards purchase of biscuits.
To suggest improvements in marketing strategies used by lower selling brands.
INTRODUCTION & LITERATURE REVIEW
CONSUMER BUYING BEHAVIOR
Understanding the buying behavior of the target market as the essential task
of marketing management under marketing concept. The consumer market
consists of all the individuals and households who buy or acquire good and
services for personal consumptions. The buying behavior tries to find out the
answers for the questions, who buys? How do they buy? Where do they buy?
Do they buy?
(A)FACTORS INFLUENCING CONSUMER BUYING BEHAVIOR
There are four major factors that influence the buying behavior such as
cultural factors, social factors, personal factors, and psychological factors.
i. CULTURAL FACTORS: Culture is the most fundamental determinant
of a person wants and behavior. Values, perceptions, preferences, and
behavior are the main variable under culture of an individual. Each
culture contains sub-culture like nationality, religious group,
geographical area, and linguistic divisions etc.
ii. SOCIAL FACTORS: A consumer behavior is also influenced by social
factors such as the consumer reference group family and social roles
and status.
iii. PERSONAL FACTORS: A buyer decision is also influenced by his or
personal characteristics, notably the buyers age, lifestyle, occupation,
economic circumstances etc.
PSYCHOLOGICAL FACTORS: a person buying choices is also
influence by four major psychological factors such as motivation, perception,
learning belief and attitudes.
(B) BUYING DECISION PROCESS
It includes buying roles, types of buying and steps in buying process.
I. BUYING ROLE
The buying role could be classified into four parts. These are initiator,
influencer, decider and buyer.
II. TYPES OF BUYING BEHAVIOR
Consumer decision taking varies with the type of buying decision. There are
four types buying behavior such as Complex buying behavior, Habitual buying
behavior, Variety seeking buying behavior.
III. STAGES IN BUYING DECISION PROCESS
Here are five stages in buying decision process namely problem recognition
search, evaluation of alternatives purchase decision and past purchase
behavior.
NEED RECOGNITION
The buying process starts with the buyers recognition of a problem of need.
The buyer senses a difference between his actual state and desired state.
1. INFORMATION SEARCH
There are different sources from where a consumer can gather information
like personal sources commercial sources, experimental sources.
2. EVALUATION OF ALTERNATIVES
After gathering information about different products the customer will be in a
fuss as to choose which product among the mainly alternatives consumer
usually evaluate the alternatives on traditional basis, on the basis of utility
function etc. from the many alternative consumers at last choose the best one
for him.
3. PURCHASE DECISION
A consumer who decides to execute purchase intention will be making up to
five purchase decisions.
4. POST PURCHASE BEHAVIOR
After purchasing the product and services the consumer will experience some
level of satisfaction or dissatisfaction with the product and services that will
influence subsequent behavior. If consumer is satisfied he may show the
probability of buying the product the next time, satisfied customer will say
good thing about the product, proving the statement that "satisfied customer is
the best advertisement."The dissatisfied customer may take some action
against it. They may try to reduce the dissonance by abandoning returning the
product.
Understanding consumer needs and buying process is the foundation of any
company. By understanding how buyers go through problem recognition,
information search evaluation of alternatives, the purchase decision and post
purchase behavior marketers can pick up many clues as to how to meet
buyers need.
BISCUIT INDUSTRY: A PROFILE
Growth in the over 43-year-old Indian biscuit industry has remained slow.
Back-of-the-envelope calculations will show that per capita consumption is
less than Rs 3 per month on biscuits or less than Rs 15 per household per
month.
This is according to a study done by Market Search, a Mumbai-based market
research agency which has attempted to explain the dynamics of the Indian
biscuit market.
Having national players like Bakemans, Parle, Priya Gold, Britannia,
Smithkline Beecham and Kellogs, the prices have remained almost constant
for the past few years in most categories and in some categories the prices
have actually decreased to 1997-98 levels. As per the study, the market is
even now dominated by basic biscuit categories such as Glucose and Marie
which `aim to satisfy hunger' and have little success in moving up the value
chain. The bottomline is that the biscuit market seems reluctant to move up
the value chain.
Biscuits are reserved for the small scale sector but there are strong
possibilities of the industry being deserved in line with the government policy
of liberalization. The net effect thus would be greater choice for the consumer
as well as a check on the costs.
The country production of the biscuits during 1997-98 was 18.6 Lac tons of
which 1/2 were manufactured by the organised sector.
The industry turnover was Rs. 5322.7 Crores of which organized sector
contributed Rs. 2519.3 crores.
The biscuit market in India is estimated to be 1.1mn tpa, valued at Rs35bn.
The unorganized sector accounts for over 50% of the market. The market has
been growing at a CAGR of 6-7% pa. Per capita consumption of biscuits is
estimated at a low 1.5kgs, reflecting the huge potential for growth.
Manufacturing was reserved for small scale upto 1997, which put large
players at a disadvantage. In the organized sector, Britannia and Parle are the
only national players with dominant market shares. Other organized players
include domestic players like Bakeman’s, Champion, Kwality, Priya and
MNC’s like SmithKline Consumer, Kelloggs, Sara Lee, Heinz, Excelsia
(Nestle) and United Biscuits.
Surya Food & Agro, makers of Priya gold biscuits, doubled capacity from 25
tonnes a day to 50 tonnes and plans to be a national brand soon. In an
aggressive mode, the North dominated biscuit player has increased its ad
budget to Rs. 10 crore this year from Rs. 7 crore last year. Surya has also
recently invested about Rs. 7 crore in the modernization and expansion of its
production and packing its production capacity of 40 tonnes per day to 100
tonnes per day by next year. The aim: to take the current turnover of Rs. 100
crore to Rs. 150 crore by the next year.
The low priced brand claims to have a 15 per cent market share in the North
and is aggressively eyeing a bigger bite of the Rs. 2,900 crore biscuit
industries. The brand plans to gain a 40 per cent market share in the North by
the year of 2007.
The company's strategy has been to attract new consumer segments and
widen its consumer base with its well packaged low priced offerings. Surya's
success has also come from its formidable.
The applicability of various branding strategies play crucial role in marketing in
product. The applicability has grown due to the liberalization, competition and
technological changes taking place in corporate world.
In this project the various marketing strategies adopted by the companies has
been studied and compared on the basis of current market scenario. It gives
the idea about the market share enjoyed by the different companies in the
Biscuit Industry. It provides the adequate coverage of many issues related to
biscuit industry. The objective of this report is To identify different factors that
influence consumer buying behavior towards purchase of biscuits and
suggest improvements in marketing strategies used by lower selling brands.
PRESENT STATUS OF BISCUIT INDUSTRY
1. Segments: The organized and unorganized sectors of the biscuit industry
are in the proportion of 55%:45% ratio.
2. Exports of Biscuit are estimated to around 10% of the annual production
during the year 2006-07.
3. Imports of biscuits into India have not shown any significant growth during
the last two years and have not affected production/sales by the Indian
Biscuit industry.
4. Marketing: Wholesale and Retail marketing in the Biscuit industry is
carried out with a network of C & F Agencies (for States and/specific
Districts) Dealers / Wholesalers and Retail shops.
5. Biscuit Industry, especially the Small & Medium Sector, consisting of
around 150 units(besides three Large Industries), are facing erosion in
their profitability and competitive capability, due to imposition of Value
Added Tax (VAT) by the State Governments @ 12.5% on Biscuits,
compared to VAT oat 4% levied on other similar food products.
6. Taxation: On behalf of the industry, IBMA has been pursing the issue with
the Chief Ministers/Finance Ministers of all States and also with the
Chairman of the Empowered Committee on VAT, Seeking reduction in the
rate of VAT on biscuit to 4%. IBMA estimates annual growth in the range
of 15% to 20% during the next five years, in the event of reduction in the
rate of VAT on Biscuits to 4%.
7. Per capita consumption of Biscuits in the country is only 1.8 kg, as
compared to 2.5 kg to 5.5 kg in South eastern countries and European
countries & USA respectively.
8. Main Categories of Biscuits are broadly as under: Glucose, Marie. Sweet,
Salty. Cream, & Milk Popular Brands of Biscuits in the country are, Britannia,
Parle, Priyagold, Anmol, Biskfarm, Dukes, Cremica, Bonn, Bhagwati, Raja,
Champion, Sobisco, Madhabi, Nezone, Windsor, Cookieman, Sufeast, Tiger,
etc
9. Annual Growth:
Drivers for growth in Biscuits:
The biscuit industry in India witnessed annual growth as below:
The biscuit industry in India witnessed annual growth as below:-
2003-04 - 15%
2004-05 - 14%
2005-06 - 14%
2006-07 - 13%
2007-08 - 15%
2008-09 - 17%
(April – June)
While the growth rate has been stagnating during last 4 years, it has picked
up momentum during the 2007-08 and the first quarter of 2008-09 mainly on
account of exemption from Central Excise Duty on biscuits with MRP up to
Rs.100/per kg, as per Union Budget for 2007-08.
Indian Biscuit Manufacturers’ Association (IBMA), instrumental in obtaining
the excise duty exemption, estimates annual growth of around 20% in the
year 2008-09. Growth in biscuit marketing has been achieved also due to
improvement in rural market penetration.
Annual Production:
The organized biscuit manufacturing industry‘s annual production figures are
given below:(In Lakh Metric Tones)
2003-04 - 11.00
2004-05 - 12.54
2005-06 - 14.29
2006-07 - 16.14
2007-08 - 17.44
10. Rural-urban penetration of Biscuit:
Urban Market: 75% to 85%
Rural Market: 50% to 65%
11. Consumption pattern in the country are as below:
Northern Zone States - 25%
Western Zone States - 23%
Southern Zone States - 24%
Eastern Zone States - 28%
(Including N.East)
The organized sector consists of large, medium and small scale biscuit
manufacturers who produce packed biscuits. The major players in this sector
are Britannia, ITC, and Parle, Priyagold etc. the unorganized sector comprises
of small bakery units, cottage and household type manufacturing plants.
These units distribute their biscuits in the surrounding vicinity of their
manufacturing locations of say 20-50 kms.
Tracking the factors holding back the growth of the biscuit industry in India,
Market Search has arrived upon the following points:
Disguised monopoly - Although at all levels there are just two major players,
Parle and Britannia, a closer look at the State-level markets show the
presence of strong regional players such as Bakeman's, Priya Gold, Shalimar,
Windsor and Champion - brands present in almost all markets. Thus for the
two national players, each State market is similar to a perfectly competitive
market, each with its own dynamics.
The competitive scenario at the national level is more of a disguised duopoly
than a real one. This has held the prices in check for a long time.
Freebie-driven purchase behaviour - A slew of successful gift offers/schemes
from the biscuit marketers over the last two years has led to a situation where
the choice of brand is driven by the gift solely and not by the brands. More
and more marketing budgets are being spent on below-the-line promotions
and less on brand building.
According to the research, the delivery efficiency of schemes and gift offers in
Indian FMCG markets is just about 60 per cent, leaving the rest of the
potential customers disappointed with the brand.
Apart from the long-term damage to the brands, these gift-laden schemes
have started damaging the brand in the short term and even the indifference
of their distribution channels at times leads to pilferage of these gifts.
Superior packaging - However, biscuits' packaging has undergone a swift
transformation. From Britannia's functional protective blister wraps, which
prevent breakage, to Parle's stylish and enticing BOPP offering, packaging
has been completely transformed. Both the players are now trying to
differentiate their brands to reflect their superior quality through superior
packaging.
This upgradation in packaging has been neutralised by multi-unit packing,
thereby effectively neutralising the potential premium for superior packaging.
Discounts - The other trend in this industry is the competitive discounting of
popular and premium brands. This trend has not spared even the large
brands, such as Parle G. Such competitive discounting, even on low-value
products such as Glucose biscuits, has led to stagnation of topline and
erosion of bottomline.
The impact of this is being felt in the biscuit makers' inability to invest in brand
building activities and thus move the market away from the low-priced basic
categories to the middle and high-end `snacking' and `indulgence'-driven
categories.
Spread of market share between these competitors:
Organized Market is further segmented as follows:
The general characteristics of the unorganised sectors are:
a. They are mostly assorted Bakeries who have ventured into large scale or
semi large scale manufacturing after growing popular in the local markets.
b. Mostly have a strong hold among the local trade.
c. Strategize on higher retail and wholesale margins to capture volumes.
d. Manufactures local versions of the Strong organized brands and many
times with the look-alike packing and brand name even.
e. Indulges in active distribution in markets close by the Manufacturing units
and relies on Passive distribution in other markets.
f. Targets the roadside tea stalls and small grocers and bakeries for the
volumes.
g. Does not rely on Merchandising and consumer promotions etc.
Environment Analysis
Sizable volumes are consumed at small roadside tea shops/ stalls across
the country, with bulk of the demand met by the unorganized sector.
Typical consumers are truck drivers/ travelers.
Large consumption takes place on Railway and Bus stations
Brand loyalties are relatively stronger in the popular segment whereas in
the premium segment, consumers look for novelty and change.
Glucose biscuits, typically consumed with milk, are more popular in the
West and the North
Milk biscuits are more popular in the South and the East.
Arrow root are more popular in the East, whereas Marie (low sugar)
biscuits are preferred in the south.
.
Some of the factors that can increase as well as decrease the growth
of this industry are:
1) Policies - The Government decision to double the excise duty on biscuits
from 8% to 16%.
2) Monsoons - The monsoons have been comparatively good this year and
the farmers are surely going to benefit from this. And since
3) 60% of India’s National Income is contributed by Agriculture a good
monsoon will also help in increasing its GDP. Well the monsoons have not
left the pockets of the rural folk empty, they have actually filled it up fully
and which now seems over flowing. With better monsoons the Purchasing
Power of the rural folk will surely increase along with demand, not to forget
their aspiration levels. All which is indeed a good sign for the onlookers in
the Biscuit Industry.
4) Attitude - According to the “ AC Nielsen Asia-Pacific Consumer
Confidence Study “, the spending spree of Indians are increasing on a
daily basis as the people are so confident about the Stability of the
economy now as well as the future. And almost every Indian is a follower
of this trend. Indian consumers are now showing a proclivity to spend
more that what their regional average is. This trend is surely a positive
sign for the biscuit industry as well.
PEST ANALYSIS
Analysis of the environment is of utmost importance for any organization, for
its existence & survival in the competitive market scenario. It is so because all
the activities of the organization are to be carried out within the scope of this
environment. Environmental influences had always played a significant role
on the functioning of the organization whether it may be in present or in future.
These influences not only have its effects on the organization but also on the
competitors. To find out the factors of influence, we do PEST Analysis
indicating the importance of Political, Economic, Social and Technological
factors on the organization.
Political Factors
The political shocks can have overwhelming impact on the economy. Inflation
is the perfect illustration; it is not just the product of an arbitrary monetary
policy that is temporary out of control, but a rational response to problems that
are fundamentally political.
The government has increased the prices of Diesel as result of which the
transportation costs are bound to increase and net effect will be reduction in
the profit margin of the organization.
The unexpected change in government policies has always been of great
concern for the industry. Last year, the government first levied a Tax of 8% on
packaging and as a result of which the company profits got shrieked. But later
again, the policy was taken back, thus exempting the 8% tax on packaging,
which shows the extent of unstability.
The marketing strategist need to study both the domestic and foreign political
happenings, reviewing selected published information to keep in touch with
political trends.
Also with the Swedish message spreading all around. It is acting as a sword
which is hanging over the head of the management of the organization.
Legislation related to manufacturing and taxation should be made more
investment friendly. The government has already taken certain significant
steps. Processed foods like biscuits and ice creams have been deserved, cold
stronger and rice milling deregulated and import duties and taxation on
processing equipment have been reduced.
The plethora of legislation must be harmonized into Unified Food Act. The
taxation regime should be rationalized. The taxes on packaged food products,
hinders growth. The industry suffers from multiple taxes like excise, soles tax
and in certain cases even a mandi tax, leading to a cascading impact.
Economic Factors
It is not unrealistic to say that all companies, small or large, engaged in
strategic planning examine the economic environment. Relevant published
information in usually gathered, analyzed, and interpreted for use in planning.
Agricultural production and food processing account for 30% of India’s GDP
and employ more than 70% of its work force. Despite a recession in the
economy, the biscuit market is growing at the rate of 14% per annum. The
total market for chips is as low as 20000 - 21000 tonnes. Out of this, close to
16000 tonnes is sold by the unorganised sector. Also the product accounts for
just 1.3% of biscuit business 4000 tonnes annually out of a 3, 00,000 tonnes.
The biscuit market is highly localized, while the branded, packaged biscuit
market is a dismal 10%, local producers control close to 75% of the market
and the remaining in taken up by the sweetmeat shops.
Growth rates for the biscuit industry as a whole in the past years have
been rising; however, future predictions might go negative.
Social Factors
The utmost importance for any business is its social relevance, and is true in
a society where survival needs are already met. Thus, the strategic planner
should be familiar with emerging social trends and concerns. The relevances
of the social environment to a particular business will depend on the nature of
business. The impact of the social environment on a consumer products
company is much more than any other company.
The relevance of the social environment to a particular business will depend
on the nature of business. The impact of the social environment on a biscuit
products company is much more than any other company.
Over 40% of all packaged goods consumed in urban India are foods and
beverages, while that in rural India is over 20%. This trend will deepen
because of the changing profile of the consumer. Education, employment and
media will make the consumer more discerning and demanding. Health,
hygiene and convenience will emerge as strong needs.
Technology Factors
Technology developments come out of the R&D effort. Technological
innovation is not only limited to electronics and computers alone. In other
fields as well a variety of developments are providing new opportunities and
threatening existing businesses. This can be seen very well in the packaging
industry. Technological advancements will facilitate new product
developments and coming up with more better and innovative products
focusing on value sensitivity.
Adaptation of new technology is the major factor in biscuit industry.
COMPARATIVE STUDY OF URBAN AND RURAL
PENETRATION
The rural penetration of the branded biscuits segment is also significant.
Towns with populations of less than a lakh contribute significantly to the
industry's turnover, with some estimates placing it at 50% to 65%. However,
rural markets largely consume lower-priced varieties, and it is here that
branded biscuits meet with stiff competition from the unorganised sector.
According to official statistics, the contribution of the unorganized sector,
which sells biscuits loose, could be as high as 50 per cent.
While the presence of a large unorganized segment could mean that a
sizeable population can be converted into branded biscuits consumers and,
therefore, represent huge market potential for companies in the organized
sector, the fiscal duty structure still favors the unorganized sector. Except for
select low-priced varieties, the excise duty on biscuits is a hefty 16 per cent.
While the growth rate has been stagnating during last 4 years, it is expected
to pick up momentum during 2007-08, mainly on account of exemption from
Central Excise Duty on biscuits with MRP up to Rs.100/per kg, as per Union
Budget for 2007-08. Indian Biscuit Manufacturers’ Association (IBMA),
instrumental in obtaining the excise duty exemption, estimates annual growth
of around 17% to 18% in the current year (2007-08). Growth in biscuit
marketing has been achieved; mainly due to improvement in rural market
Penetration this effectively reinstated the status quo for low-priced biscuits
such as Parle-G and Tiger. Overall, it has maintained the potential for price
differentials between low-priced branded biscuits and unbranded biscuits. At
the same time, the differential between low-priced varieties and high-priced
varieties appears set to widen.
What were previously urban brands, like MarieGold and 50-50 are now
traveling the population strata. Britannia has gone the HLLs way by putting up
wall paintings, and participating in fairs and festivals.
The biscuit Industry is a highly competitive industry with tough competition.
Not to forget the unorganized market. The players in this sector are the walls,
which the urban players have found difficult in bringing down.
COMPETITIVE POSITION
The entry of new MNC’s has not posed a direct thereat to Britannia, as these
MNC’s have positioned their brands in the premium/health segment. Britannia
has maintained market leadership with a 40% volume share and 33% value
market share in the organized sector. FMCG major HLL is expected to
venture into the segment. Britannia has been aggressive in new launches and
marketing during the last 2 years anticipating the competition. It has also
recently acquired Kwality Biscuits, gaining a strong foothold in the southern
market.
Bread is one of the most widely consumed processed foods in the country.
The market is estimated at 1.5mn tpa. The industry is dominated by a large
number of players in the unorganized sector, which accounts for over 80% of
the market. Britannia Industries and Modern Foods (now owned by HLL) are
the only two players with a national presence in packet slice bread segment.
There are several other regional players who have significant market shares
in their respective local areas.
Operating margins have been improving despite the fast pace of new product
launches in the last 2-3 years. Rationalization of manufacturing operations,
and greater contribution of higher margin dairy products have both contributed
to the margin gains. Britannia has decided to hive off its dairy business into a
joint venture with the New Zealand based Fonterra Cooperative. Britannia and
Fonterra will each hold 49% of the Rs2.25bn equity, while the balance 2% will
be held by business associates.
TYPES OF BISCUITS: Glucose, Marie. Sweet, Salty. Cream & Milk
In the overall biscuit market, Britannia and Parle are two major players with
15% and 10% market shares respectively. In the organized biscuit market,
Britannia has close to 33% market share, while Parle has around 22% share.
Bakeman's has a market share of 5%, mainly with a larger share of the cream
biscuit segment. Other players like Nutriene (now acquired by Sara Lee),
Kwality etc have about 3-4% market shares each. Kwality Biscuits Pvt Ltd, a
Bangalore based company has been expanding its presence to other parts of
the country.
The glucose segment accounts for 35 percent of the overall biscuit market.
Parle's Parle-G is the leader in the Glucose segment, wherein it has an
estimated 69% market share. Britannia re-launched its Glucose -D and Circus
brands of glucose biscuits under the Tiger brand. With attractive packaging,
low pricing, and heavy advertising, Britannia has achieved tremendous
success with the Tiger brand. The brand has an estimated annual sale of
close to Rs1.5bn and has garnered 20-25% market share in the glucose
biscuit segment. Britannia hopes to make Tiger the number one brand in the
glucose segment by 2007. Rural market accounts for majority of Tiger sales.
Salty biscuits (Parle 's Monaco and Britannia's Snax) and sweet-salty biscuits
(Parle's Krackjack and Britannia's 50-50) are the other two most popular
segments in the biscuit market. Other Parle brand in the popular segment is
Super Milk. However, Parle has been unable to establish its presence in the
premium segment. It has recently launched Hide ‘n’ Seek, chocolate chips
biscuits which will compete with Britannia's Bourbon.
Britannia's other main brands are Marie, Nice, Milkbikies, Good Day, Pure
Magic, and Little Hearts.
Other small-scale producers are Ampro Food Products, Lucky Biscuit
Company, Champion Biscuits, Crown Bakery, Dalmia Biscuit Pvt Ltd, Dey
Bakery, Indian Foods Pvt Ltd, J B Mangharam & Co, etc. Doctor Biscuits Pvt
Ltd, a Kerala based company has created a niche segment of Herbal Biscuits
containing herbs with medicinal properties which are beneficial for the body.
After setting up a base in the south, the Company is currently expanding its
market to cover Maharashtra, UP Bihar and Orissa. Doctor Biscuits Pvt Ltd
has a network of 425 distributors and 75 stockists and has an annual turnover
of Rs360m.
MAJOR PLAYERS
BRITANNIA INDUSTRIES LIMITED
In 1892 Gupta brothers saw a dream of setting
up a biscuit factory and thus a humble beginning
was made to manufacture biscuits in a small
house in Central Calcutta back in 1892.
Britannia is the major player in the domestic biscuit market with a share of
over 85% in value terms in the organized sector. Now it is quietly transforming
itself from a "Biscuits" company to a "Complete Foods" company. Its new
slogan ‘Eat Healthy, Think Better’ highlights the Health and Nutritional aspects
associated with the brand. BIL is also one of the four Indian companies which
is selected in Forbes top global 100 small companies list. BIL has over a
period of time created some of the most enviable food brands in India like
MarieGold, Good day, Jim-Jam, Chekkars, Snax and so on. In terms of
understanding the Indian consumer psyche, it has been one of the smartest
companies in the FMCG peer group.
Britannia is the market leader in the organized biscuit and bakery product
segment in India and has always been the pioneer in product innovation.
Biscuits contribute to nearly 90% of Britannia's total turnover. Britannia is
synonymous with 'biscuits' and brands like Marie Gold, Good Day, 50-50 and
Tiger have become a household name in the country. BIL has also diversified
itself and thus has emerged as a Food and Beverage major in India by
launching many non-bakery items such as several dairy products and certain
snack items.
Britannia is the largest bakery in the private sector. French company Groupe
Danone has become the majority stakeholder with a 44 percent stake, along
with Nusli Wadia.
Britannia is the only listed company in the biscuit industry. The company's
only close competitors in the baked confectionery business are Parle and
Bakemans Industries. Currently, BIL has a stranglehold on the 2.30-lakh-
tonnes-a-year biscuit market, with an estimated 60 per cent market share.
Britannia today has a sales turnover of Rs.1120 crores. BIL’s sales has been
growing at the rate of 26% p.a BIL has a huge distribution network of 4600
distributors and 6,00,000 retail outlets.
The recent poll conducted by A&M magazine and market research agency
ORG-MARG suggests that, BIL has tremendous brand equity as Britannia as
a brand stood fifth in the country and was the only food brand to figure in the
top 10 brands. The company’s net profits have been stagnant for quite
sometime now and this is attributed to the fact that they are making huge
investments as a part of their expansion, diversification and up-gradation
plans.
A major advantage for the company is the interest taken by the French
collaborator - Groupe Danone - in BIL's fortunes. The hike in stake by
Associated Biscuits International (ABIL) (which is the holding company in
which Groupe Danone and the Nusli Wadia group are equal partners) to 44
percent from the earlier 38 per cent will be an advantage for the Indian outfit.
BRITANNIA’S BUSINESS
Britannia's derives revenues out of 4 key product divisions namely, Biscuits,
Bread, Cake & Rusk, and Dairy product.
Biscuits and high protein food are the mainstay of BIL's business and
contribute to over 85 per cent of its turnover with bread accounting for 10per
cent. The rest is spread between cakes and exports. BIL's portfolio, consisting
of over 25 products, includes top selling brands such as Tiger, MarieGold,
Fifty-Fifty, Coconut Crunchies, Glucose-D, Pure Magic, Snax,Nice, Bourbon,
Goodday etc.
Although the entry of new MNC’s do not pose a direct threat to Britannia, as
these MNC’s have positioned their brands in the super premium segment,
Britannia has been more aggressive in new launches in the last 1-2 years.
The company has also covered most of the price points with its different range
of products in biscuits. Good Day falls in the premium category of products in
Britannia's basket. Other biscuit products include Tiger, Nice, Cream Treat,
50-50, Snax, MarieGold, Pure Magic and Little Hearts. It is also taking a price
mark-up in biscuit to the extent of 8 per cent, said dealers, as a result of a
hike in excise duty levels in the Budget.
Britannia has a 33% market share in the organized biscuit market. Over the
years, Britannia has introduced and developed a full line of brands in all
segments of the biscuit market. Biscuits contributed to 83.6% of total
revenues . The company's Tiger range of glucose biscuits has been a
runaway success, enabling the company to expand its presence in the largest
category of the biscuit market. In salty-sweet segment Parle’s Krackjack and
Britannia’s Fifty-Fifty compete very closely. Britannia’s other major brands
include Marie, Thin Arrowroot, Bourbon, Milk-bikis, Nice, Snax, Coconut
Crunchies, Pure Magic, Good Day, Jim-Jam and Chekkers. It has recently
launched new biscuits like VitaMarieGold, Tiger variants and a complete
range of health biscuits under the Nutri-Choice umbrella.
PRODUCT RANGE
1. Good Day
Britannia Good Day was launched in two delectable avatars - Good Day
Cashew and Butter. Over the years, new variants were introduced - Good Day
Pista Badam in1989, Good Day Chocó chips in 2000 and Good Day Coconut
in 2004.
This rich biscuit enjoys a fan following of consumers across all ages, loyal to
the brand promise of a great taste evident from the visibly abundant
ingredients. Good Day is amongst the fastest growing brands in Britannia's
portfolio and is today the market leader with almost 2/3 share of the market.
The brand is synonymous with everyday treats that infuse happiness into
people's daily lives.
2. Tiger:
Tiger, launched in 1997, became the largest brand in Britannia's portfolio in
the very first year of its launch and continues to be so till today.
Tiger is a Glucose biscuit, which comes with the added goodness of wheat
and milk. It is for modern mothers who play an enabling role for their children
to compete in today's world and thus want the best. Now Tiger Glucose has
been fortified with "Iron Zor" with an attempt towards addressing the Iron
Deficiency crisis the children of India face.
3. Marigold:
Britannia's oldest brand enjoys a heritage that that s
that span the last 50 years - and going strong str.
In a market swamped with me-too products and
where even the name 'Marie' become generic,
Britannia Marie Gold has maintained stronghold. Today, the
today, ever-popular Marie Gold is synonymous
with the 'Tea Time Biscuit’ Its taste, crispiness and lightness make it a must
for every tea break. It is the #1 brand in its category by a long sort.
4. Milk Bikis:
Milk Bikis has been trusted by source of growth
Energy of milk and their loyalty to the brand has
made it an integral part of their children's nutrition
regimen.
In 1996, Milk Bikis launched a variant called Milk Cream. These round
biscuits come with smiley faces and are full of milk cream that makes them
very popular with children with a unique and attractive honeycomb design and
an enhanced product experience, the new biscuit is now fortified with SMART
NUTRIENTS – 4 vital vitamins, iron and iodine, proven to aid mental and
physical development in growing kids.
Pineapple Cream
5. Treat:
As a move to consolidate all the individual Cream Treat offerings under a
single umbrella , Britannia launched Treat in
2000. Treat has a range of tasty delights for all kids
with yummy creamy treasures within the biscuit shells.
Britannia Treat offers a wide variety of flavors, such as the classic Bourbon
& Elaichi, the Fruit Flavored Creams such as Orange, Pineapple, Mango,
and Strawberry, the Jam Filled Centers under the Jim Jam range, and the
Jam range and the Duet Range (biscuits with two flavors of cream
between three layers of biscuit) comprising Strawberry Vanilla and Duet
Strawberry Chocolate
6. 50-50:
Launched in 1993, 50-50 belongs to the
family of crackers and is considered the
"very very tasty tasty" snack.
Britannia 50-50 is the leader in its category with more than one-third of
market share. The versatile and youthful brand constantly aims to provide
a novel and exciting taste experience to the consumer. As a result, in
2001, the delicious Maska Chaska was launched as a variant of the
original brand and became an instant success. Recently, another offering
from the 50-50 stable was introduced - Pepper Chakkar. This thin and
crisp snack came with a distinctive peppery flavor and a mysterious
ingredient that left everybody wondering "What it is?" The consumer's
verdict, though, is clear: Britannia 50-50 and its variants are a 100% hit.
7. Others : Little-Hearts, nutria choice, time pass, etc
PRIYAGOLD
Company was established in December 1993 and
brought out its values and cherished project -
Biscuits under the brand name PRIYAGOLD
"PRIYAGOLD" is one of the leading manufactures of
biscuits in Northern India having wide distribution network in Northern and
Western parts of India. Priyagold manufacture 16 varieties of Biscuits both
Sweet and Salt, Widely accepted and appreciated by millions of domestic and
international consumers. The company's mercurial growth is attributed to its
M.D. Mr. B.P. Aggarwal and its technical director Mr. A.K. Ghosh who have
got years of rich experience and depth of knowledge in the field of biscuit,
made it possible to penetrate the nook and the corner of Northern and
Western parts of India labeling Priya Gold biscuits a household name. The
company has capacity of 50 tones a day production. Priyagold has been
pioneering in economy packs.
The company has an existing dealer network of over 700 distributors spread
over in the North and the West.
PRODUCT BUSKET OF PRIYA GOLD
Butter bite
Elaichi Cream
Nice Day
Fruit Bite
Coconut Crunch
Snacks
Treat Pudina
Glucose - V
Chocolate Cream
Orange Cream
Butter Bite Cashew
Jeera Top
Crack 'N' Cheers
Marie Lite
Cashew Salted
Magic Gold
SHORT ANALYSIS OF PRODUCT
Crack 'N' Cheers
Take a crack at Crack 'N' Cheers. The real sweet 'n' salty temptation. Have it
with tea or coffee, sherbet or soft drinks. Say cheers to a Sweet 'n' salty taste
with Crack 'N' cheers from PRIYAGOLD.Available in 75 g & 200 g packs.
Marie Lite
Finally a biscuit that is as calorie conscious as you are. Presenting Marie Lite
biscuits from PRIYAGOLD. They are 80% fat free. Light and very crisp.
Experience the delights of Marie Lite. For a taste that is 100%. Available in
100 g & 250 g packs.
Chocolate Cream
Indulge in the sinful delights of real smooth chocolate laced with rich sugary
cream. Entwined between two slabs of finely baked biscuits. Presenting
chocolate cream from PRIYAGOLD.
Available in 75 g & 250 g packs.
Orange Cream
The tangy taste of orange enveloped in rich cream spread between two slabs
of finely baked biscuits. Presenting Orange Cream from PRIYAGOLD. It
music to your taste buds all the way through!
Available in 75 g & 250 g packs.
Treat Pudina
A hint of mint, a dash of salt and a touch of spice blend to from nuggets of
Treat. Enjoy the real Treat from PRIYAGOLD. The taste that will make you
clamour for more.
Available in 50 g & 150 g packs.
Glucose - V
Power your taste buds with Glucose - V. Enriched with vitamins and proteins,
Glucose - V will energies your spirits. Enjoy the taste of Glucose - V from
PRIYAGOLD.
Available in 25 g, 75 g, 100 g & 250 g packs.
COCONUT CRUNCH
A perfect blend of flour and coconut. Generously dipped in dollops of butter.
A feast of brown and crips biscuits scrumptious, crunchy and very tasty. From
PRIYAGOLD.
Available in 100 g & 250 g packs.
Snacks
If dressing up is your forte, time you did it Snacks. So dress up light 'n' salty
snacks biscuits with just about anything. Snacks from PRIYAGOLD. For
people with taste.
Available in 75 g & 200 g packs.
Nice Day
Round shaped sugar sprinkled biscuit blended to perfection with fine flour
and desiccated coconut powder. Presenting Nice Day from PRIYAGOLD.
Have a Nice Day everyday.
Available in 75 g & 250 g packs.
Fruit Bite
Presenting a premium biscuit - Fruit bite.Blended with the finest quality
almonds and pistachios. Fruit bite from PRIYAGOLD. The healthy biscuit with
real rich taste.
Available in 100 g & 250 g packs.
Butter Bite
Feel the real taste of smooth butter slide over your tongue, Enriched with
vitamins A & D, butter is the bite of bite. Butter Bite from PRIYAGOLD.
Available in 100 g & 250 g packs.
Elaichi Cream
The tingling taste of cardamom spread in rich cream, Sandwiched between
two slabs of finely baked biscuits. Presenting Elaichi Cream from
PRIYAGOLD. For a taste that is really fresh!.
Available in 75 g & 250 g packs.
PARLE
Parle Products Ltd. started with a humble hu
beginning, way back in 1929, without any foreign
Capital or technical assistance. assistan
A small factory was set up for manufacturing boiled sweets which were sold
in loose, initially in a market which was dominated by famous international
brands that were imported freely in those days. Parle survived the unequal
competition through sheer force of high quality which was due to original
German formulations, brilliant improvisations & strict insistence on clean,
hygienic conditions in the factory.
In 1939, Parle took up the manufacturing of biscuits, sweets & toffees.
Already having set up Parle as quality manufacturers, the biscuits became
very popular. Glucose & Monaco were the first brands of biscuits to be
introduced, which later went on to become leading brands in the country.
Parle pioneered the manufacture of savory & dual taste-sweet & salt biscuits.
In the early days, biscuits were a luxury to many people. Much of the credit
goes to Parle Products for making it possible for a vast majority of Indians to
enjoy biscuits. More biscuit varieties followed like Gem, Petit Beurre, Marie,
Zoological, Nice, Cream & others. During the Second World War, all domestic
biscuit production was diverted to assist the Indian soldiers in India and the
Far East. But because of recurrent wheat shortage and soaring popularity of
Glucose & Monaco & for economies of scale, some biscuit brands had to be
discontinued & Parle had to settle down to concentrate production on the
varieties that had the greatest mass appeal.
From 1928 to this date, Parle has grown from strength to strength, perhaps
because it has always had something to give to others. About 25% of its
income is given to public charities to support education and medical care.
BRAND STRENGTH:
Over the period, Parle has grown from strength to strength & currently is a US
$ 170 million conglomerate. It is in the business of manufacturing & marketing
biscuits & confectionery. Many of its products are market leaders in their
category & as recognition of their quality, have won 80 gold, 21 silver & 3
bronze Monde Selection medals since 1971.
Parle enjoys 40% market share of total biscuit market & 15 % market share of
total confectionery market in India. Biscuit brands like Parle-G, Monaco,
Krackjack enjoy strong brand imagery & have a wide mass appeal among
consumers. Parle has a variety of biscuits in various categories such as
Glucose, Milk, Salted, Sweet & Salted, Creams, Wafer Creams & assorted.
Parle is credited with starting new biscuit categories like Marie, Glucose, Salt
Crackers, Sweet & Salt. Since then Parle has built these brands into domestic
giants - Parle-G, Monaco, Krackjack, etc. In all these years of development
Parle has catered not only to the people of big cities but also to the masses of
remote Indian villages with populations up to 1000 people.
PRODUCT PROFILE
Parle-G
Positioned as The Tastier Healthy Food
Parle –G is amongst the largest selling brands
in India.
The taste, energy and nourishment Parle - G offers, along with its quality and
value-for-money, contribute in making Parle - G's success, an unchallenged
one. This success is not confined to India alone. Parle - G is the winner of 8
Gold and 11 Silver awards at the Monde Selection.
Krackjack
Positioned as the 'Original' Sweet and Salty Temptation
A little Sweet, A little Salty. Krackjack been and
through an Indian’s sweet and salty moments
for nearly three decades. decades.
This original sweet and salty temptation is not just about biscuits, it's the
coming together of polarities. It's a reflection of the fact that 'yes or no', 'right
or wrong', 'heads or tails' and not absolute.
They are inherent to every situation. It is about life about every situation in life
that has two sides to it. One that is sweet and the other salty
Monaco
Positioned as Light, Crisp Monaco … For Lighter Moments
This original 'O' shaped salted biscuit
makes folks go, "Oh, Monaco".
Monaco rates as the finest on lightness,
crispness and freshness. Making
it India's largest selling salted biscuit.
Cream Biscuits
Positioned as Delicious Creamy Delight
Parle Cream biscuits have the highest
cream content in the cream biscuit category.
So you get more creamy flavors. Choose from
orange, elaichi (cardamom) and chocolate flavors.
Hide and Seek:
Here’s a Chocó biscuit that flirts with your
taste buds. Seek out the chocolate chips that
chips that aren't really hidden.
And relish a delectable experience as they melt in your mouth. Also know to
work as an effective icebreaker it’s easy to see why it’s tasty itna, ki dil
aajayee.
Parle 20-20 cookies:
Parle presents 20-20 Cashew and the butter butter
cookies where every cookie is baked to bak
perfection to deliver the perfect taste and taste
aroma.
A mouth-melting experience of premium cashews and rich butter in every bite
you take, Parle’s new 20-20 cookies promises a combination of crunch and
scrumptious delicacy.
QUALITY CONTROL AND R&D
Parle products has one factory at Mumbai which manufactures biscuits &
confectionery, other factory at Bahadurgarh in Haryana which manufactures
biscuits & 14 contract manufacturing units for biscuits. All these factories are
located at strategic locations to ensure a constant output & easy distribution.
These factories have state of the art machinery with automatic printing &
packaging facilities. The biscuit baking oven at Mumbai plant is the largest of
its kind in India. All Parle products are manufactured under the most hygienic
conditions. Great care is exercised in the selection & quality control of raw
materials, packaging materials & rigid quality standards are ensured at every
stage of the manufacturing process.
Every batch of biscuits & confectionery is thoroughly checked by an expert
staff using the most modern equipment. There are continuing efforts to
introduce new products as a result of high emphasis on R&D at Parle.
SUNFEAST (ITC Ltd.)
In 2003, ITC forayed into the Biscuits
market with the Sunfeast range of
Glucose, Marie and Cream Biscuits.
Sunfeast’s brand essence, "Spread the
Smile" connotes happiness,
contentment, satisfaction and pleasure. The
mascot Sunny reinforces the emotional
aspects of the brand.
Sunfeast immediately established itself as a
provider of innovative and distinctive
products - Sunfeast Marie was launched in an innovative orange flavor and
the 'Sunfeast Dream Cream' range includes new flavors as well as flavor
enhancers. The Sunfeast Dream Cream range is currently available in 8
variants. The Company has also introduced 'Sunfeast Dark Fantasy', a dark
chocolate and vanilla cream offering for the premium segment in select
markets.
Riding on the success of its initial offerings, ITC also entered the milk biscuit
category with Sunfeast Milky Magic biscuits in the general milk and milk
cream categories. Apart from milk which helps mental growth, these biscuits
also contain the finest quality wheat aiding physical growth. Both cream and
milk biscuits have received enthusiastic response from consumers.
In the last few years the Sunfeast biscuits portfolio
has been enhanced to include salted crackers and
cookies. The 'Sunfeast Snaky' salted crackers are
available in 2 unique variants viz., Chilly Flakes and
Classic Salted. Sunfeast's cookie offering, 'Sunfeast
Special' biscuits are also available in select markets.
The Sunfeast Special range currently includes cookies in three variants –
Butter, Cashew and crunchy Coconut, as well as cream biscuits in two
variants – Chocó and Orange. The recently launched Sunfeast Golden Bakery
offers the freshly baked taste of cookies in 3 variants - Choco-nut,
Butter-nut and Butter scotch.
The brand has also launched Sunfeast Nice, a tasty and delightful offering of
crispy, sugar sprinkled biscuits.
With continued focus on health and nutrition,
Sunfeast extended the biscuits portfolio to the
nutritional segment with the launch Sunfeast
Sachin's Fit Kit – a range of healthy products co-
created with Sachin Tendulkar. It is for the first time in India that an icon of the
stature of Sachin Tendulkar has been actively involved in the product
development process as co-creator of the Sunfeast Sachin's Fit Kit range. It is
the shared vision of Sunfeast as well as Sachin Tendulkar that products under
the Sachin's Fit Kit range will enable create "Champions of Tomorrow". The
launch range comprises two offerings - Sunfeast Sachin's Vitamin and Protein
enriched biscuits and Sunfeast Sachin's Multigrain biscuits.
RESEARCH METHODOLOGYRESEARCH METHODOLOGY
Research Methodology
To achieve the objective of the project there was some information which was
to be gathered and accordingly some decisions had to be taken. This project
tries to study the potential Biscuits in the south region. For this purpose a
descriptive research design was used which would ascertain certain
magnitudes.
Research Process
Research Design: Data was collected using a descriptive cross sectional
research design.
Data Collection:
Sources of collecting Primary Data
The primary data is collected using questionnaires. Face – to - face interviews
using structured questionnaire.
Defining Research Objective
Intensive Literature Survey
Research Design
Collection of Data
Analysis of Data
Report Writing
Primary Data: Face – to –face interviews using structured
questionnaire.
Secondary Data: Secondary data collected from various books,
journals, business magazines, newspaper articles, company
brochures, annual reports and internet articles.
Sampling Method: Random sampling
Sample size: consumer – 100 and retailers- 50
Area covered : Delhi and NCR
MARKETING STRATEGIES USED BY MAJOR PLAYERS INMARKETING STRATEGIES USED BY MAJOR PLAYERS IN INDUSTRY INDUSTRY
PARLE’S STRATEGY
Over the period, Parle has grown from strength to strength & currently is a US
$ 170 million conglomerate. It is in the business of manufacturing & marketing
biscuits & confectionery. Many of its products are market leaders in their
category & as recognition of their quality, have won 80 gold, 21 silver & 3
bronze Monde Selection medals since 1971.
Parle enjoys 40% market share of total biscuit market & 15 % market share of
total confectionery market in India. Biscuit brands like Parle-G, Monaco,
Krackjack enjoy strong brand imagery & have a wide mass appeal among
consumers. Parle has a variety of biscuits in various categories such as
Glucose, Milk, Salted, Sweet & Salted, Creams, Wafer Creams & assorted.
Parle is credited with starting new biscuit categories like Marie, Glucose, Salt
Crackers, Sweet & Salt. Since then Parle has built these brands into domestic
giants - Parle-G, Monaco, Krackjack, etc. In all these years of development
Parle has catered not only to the people of big cities but also to the masses of
remote Indian villages with populations up to 1000 people.
Distribution : The great strength of Parle products today is the extremely
extensive distribution network. Parle biscuits & sweets are available to the
consumers even in the remotest places & smallest of villages with 500
population. Parle has nearly 4000 number of wholesalers catering to 5,25,000
number of retail outlets directly or indirectly. These wholesalers & retail outlets
are serviced by 200 number of company field force & approximately 2000
number of wholesalers & salesmen. There are 31 depots and C&F agents
supplying goods to the wide distribution network.
Parle has the marketing philosophy of catering to masses, designing
products, which provide nutrition & fun to the common man, which is reflected
in the economy, & value-for-money they provide to the consumers. Most
products Parle offers are in the lower & middle price segment. The economy
they offer helps generate large sales volumes for the products. Due to this,
most of the products of Parle are skewed more towards semi-urban, rural
markets. Parle products understands the psyche of Indian consumers very
well which is borne out by the strong brand franchise the products enjoy
among masses.
BRITANNIA’S STRATEGY
Target customers to capture growth in each category by segmenting the
market both along conventional lines and through segmentation
The company's restructuring plan entails an investment of Rs 200 crore,
out of which Rs 38.6 crore was already spent in 1997-98 and Rs 21.8
crore in the last fiscal.
BIL has also decided to exit all unrelated businesses and will focus only on
its foods and beverage operations along with modernizing packaging
systems, which has been undertaken by Groupe Danone.
Britannia is moving away from volatile commodity exports and focusing on
new overseas biscuit markets, notably in Sri Lanka and Africa.
Britannia, with help from Danone, is getting out of the image of being only
a biscuit company to a comprehensive foods and beverages company.
Britannia Industries, which is evolving itself into a premier food company,
has rearranged regional biscuit brands and has plans to introduce a slew
of products in the biscuits, cakes and dairy segment. As a part of it’s
strategy to go in for brand clustering. Britannia has rearranged some of its
regional biscuit brands into clusters based on common consumer
segments. This exercise enabled Britannia to offer a more balanced buffet
of products and prices to consumers in the premium, medium and mass-
market segments, the officials added. For eg. The company’s recent
launches of Good Morning biscuits and Vita MarieGold in the medium and
Tiger Protein in the mass segment.
“Britannia” with very high brand equity would be maintained as a mother
brand.
Britannia Industries Limited has chalked out an umbrella branding
strategy. The umbrella brand acts as a guarantee for the consumers and
the sub-brand gives focus and creates distinct images for its new product
categories and businesses and also get economies from the brand
building. For e.g. `GoodDay'. As a first step in this direction, the company
re branded its Merricake range of small cakes and re-launched the same
under the Britannia GoodDay name in January 2000. The company plans
to further grow the number of product offerings under the GoodDay name.
It has already launched GoodDay Plum Cake. and also, company re-
launch of all its dairy products under the Milkman umbrella brand name
during the year 2000.
The company is further extending the health franchise with the Nutri-
Choice range of biscuits, which drives heavily from the `health' plank.
CHANGING WITH TIMES
Managing Director Sunil K. Alagh.realized that, the time had come to change
the rules of the game-quickly. His two-pronged agenda:
Reinforce Britannia’s strength in biscuits. Swamp the market by wider and
deeper distribution, and differentiate Britannia's products by re-positioning
every brand.
Reduce Britannia’s dependence on biscuits. Diversify into new businesses,
and turn Britannia from a biscuits company into a foods company.
BIL as a part of it’s expansion/modernization exercise, with the help of it’s
French partner, Groupe Danone. In '95-96, the company added new
packaging systems for its cakes and bread range, a new manufacturing
unit at Chennai for its Little Hearts range and an integrated manufacturing
unit at Delhi for its Swiss roles range..
To achieve its vision, diversification strategy was followed. Prior to 1997,
Britannia was perceived as a bakery products company, so in order to
change this perception in the minds of consumer and evolve Britannia as a
premier food company repositioning of the company as a food company
was carried out through a brand-building exercise, which was initiated in
1997.
Thereafter, Britannia launched a re-engineering exercise to make the
brands more contemporary, robust and youthful,
Over the past last couple of years, it trimmed down its wide product
portfolio and started to focus on value-added products instead of low-
margin products. The company rationalized its products portfolio by
pruning the products from 35 to 25.
Also, it initiated a host of measures including a new logo to refurbish its
brand image, re-launching its brands and repositioning its products. This
gave some stability to its earnings and is likely to improve the earnings in
the long term. In 1997 the company got for itself a new corporate identity
and value statement, “Eat Healthy, Think Better”. Britannia’s new logo
consisted of the company’s name and the slogan.
In what it calls Operation Storming to boost rural growth, after recognizing
the potential of the rural segment Britannia has used low-priced Tiger
brand biscuits extensively as the vehicle to tap this segment. What were
previously urban brands, like MarieGold and 50-50 are now traveling the
population strata. Britannia has gone the HLLs way by putting up wall
paintings, and participating in fairs and festivals
Every March, biscuit sales fall by nearly 30 per cent. It is a seasonal quirk
that biscuit-makers like Britannia have learnt to live with. But, as the run-up
to the World Cup began in February 1999,Britannia sensed the opportunity
to boost its sales. It came up with a “Britannia Khao World Cup Jao”.
Contest Britannia spends a whopping Rs.10 crore on this promotion the
single biggest promotion ever in Indian marketing history. In this Britannia
included all of the 16 biscuits brands.. And, as it turned out, the company's
volumes did, eventually, grow by 20 per cent between February and April,
1999, versus the industry's 7 per cent.
Implementation of modern management information systems had
brought about an increase in the span of control, de-layering and
restructuring.
QUESTIONNAIRE QUESTIONNAIRE DATA ANALYSIS DATA ANALYSIS
APPENDICESAPPENDICES
CONSUMER QUESTIONNAIRE
AGE:
15-30 Years 30-40 Years 40-50 years above 50 years
SEX: Male Female
OCCUPATION:
Govt. Service Self-employed
Corporate Executive Student
Others (specify __________________)
MARITAL STATUS: Single Married with children
Married without children
AVERAGE MONTHLY INCOME/ALLOWANCE
<Rs. 3000 Rs. 3000-6000 Rs. 6000-10000
Rs. 10000 - 20000 > Rs. 20000
Q1. Which brands of biscuits do you generally consume?
Britannia Parle Kelloggs Priyagold Bakemans SmithKline Beecham
Q2. Biscuits are generally consumed at:
Morning with Tea Afternoon with snacks and tea. Evening with tea Occasionally No Fixed time
Q3. Name any other five biscuit brands that you can recall?
1.__________________________ 2. __________________________
3. __________________________ 4. __________________________
5. __________________________
Q4. How frequently do you buy biscuits?
Per day Weekly Month
Q5. Which flavor of Biscuits being bought the most?
Glucose Chocolate Milk
Coconut Elaichi/Badam Orange
Q6. Factors on which the purchase decision of a particular brand is made according to its importance
(1-most important, 7-least important)
1 2 3 4 5 6 7
Brand Image
Advertising
Flavour
Availability
Price
Packaging
Promotional
Schemes
Quantity / Size
Q7. Rank the following company’s brands of biscuits on the above mentioned
attributes. (Rank them on a scale of 1-7(1-rated best, 7-rated worst)
Attributes Britannia Priyagold Parle Bakeman Smithkline
Beecham
Kelloggs
Brand Image
Taste
Packaging
Price
Flavor
Availability
Quality
Q8. If a particular brand is not available with the retailer, you will -
Drop the idea of buying a chocolate
Go to another retail outlet
Try another (competitor’s) brand
Q9. If your favorite brand is a few Rs. expensive than it is, you would still go
for it.
Yes No
Q10. A sale promotion scheme like Rs. 2/- off, 10 gms extra, etc. would affect
your purchase decision.
Yes No
Q11. Most of my biscuits purchases are pre-planned.
Yes No
Q12. If the price of your favorite brand is reduced, you will buy more of it?
Yes No
Q13. Which type of promotional Strategies do you prefer?
Buy one get one free.
Extra Quantity for same price.
Lucky Draw
Free Discount
Collectibles
Free ticket/entry for shows or events.
RETAILER QUESTIONNAIRE
Name of the Shop
________________________________________________
Contact Person
__________________________________________________
Address/Phone No. ______________________________________________
1. Which brands of biscuits are available in your shop?
1) __________________________2) _______________________3)
_________________
`4)______________________5)_________________6)
_________________
2. What are the average monthly sales of the Biscuits?
1000-5001……………………….
5001-10000……………………….
1001& above ……………………….
3. What biscuit brands are mostly sold?
……………………….……………………….……………………….
…………………
4. Which category of people are your major buyers?
Housewives Children Teenagers
5. Which are the top biscuit brands in terms of exist sales?
1. 2. 3. 4.
1. In case not covered above. What is the status of?
Moderate Poor
Britannia
Priyagold
Parle
Bakeman’s
2. How do consumers ask for a biscuits? (Rank them)
Ask by brand name Ask for a cheap
Specify a price range Go for an expensive
Keep trying newer ones
3. Which of these three companies make it a point to:
(a) Get a regular feedback
Britannia Yes No
Parle Yes No
Brakemen’s Yes No
(b) Maintain regular supply
Britannia sunfeast
Parle Priya Gold
4. Rank your profit margin for the following brands:
Britannia Priya Gold
Parle Brakemen’s
Kelloggs Smithkline Beecham
5. For your opinion which attributes do consumers prefer in purchasing a
biscuit?
Price
Flavor
Brand Image
6. If the consumer does not ask for a specific brand then which one would
you offer him? Why?
BIBLIOGRAPHYBIBLIOGRAPHY
Phillip Kotler, Marketing management – Analysis, Planning, Implementation
and control (11th Edition)
Namakumaki and Ramaswami, Marketing management
Leon G. Schiffman and Kanuk, Consumer Behaviour (9th Edition)
Business Standard, May 05, 2005
Financial Express, April 2005
Business Line, Thursday, Nov 20, 2004
The Economic Times, Feb, 2004
The Economic Times, Jan, 2003
The Economic Times, Oct 11, 2003
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