Consumer Behavior, Ninth Edition Schiffman & Kanuk Chapter 13 Cross-Cultural Consumer Behavior: An International Perspective MKT 344 Lecturer: NNA
Jan 20, 2016
Consumer Behavior,Ninth Edition
Schiffman & Kanuk
Chapter 13Cross-Cultural Consumer Behavior: An International PerspectiveMKT 344 Lecturer: NNA
The Imperative to Be Multinational
Global Trade Agreements EU NAFTA
Acquiring Exposure to Other Cultures Country-of-origin Effects
Table 14.1 The World’s Most Valuable Brands
1. Coca-Cola2. Microsoft3. IBM4. GE5. Intel6. Disney7. McDonald’s8. Nokia9. Toyota10.Marlboro
Most of these brands offer different Web sites for each country.
Discussion Questions
What challenges may Toyota have faced to get this status?
What might they have done right in their marketing strategy to achieve this status? Consider the 4Ps.
Country of Origin Effects: Negative and Positive
Many consumers may take into consideration the country of origin of a product.
Some consumers have animosity toward a country People’s Republic of China has some animosity
to Japan Jewish consumers avoid German products New Zealand and Australian consumers boycott
French products
Swiss Watches
More Swiss Watches
Can’t Beat the EngineeringThe “American” Twist
This U.S. Government Web site helps those who want to buy USA products.
National Identity Figure 14.2
Cross-CulturalConsumer Analysis
The effort to determine to what
extent the consumers of two
or more nations are similar or different.
Cross-Cultural Consumer Analysis
Similarities and differences among people
The greater the similarity between nations, the more feasible to use relatively similar marketing strategies
Marketers often speak to the same “types” of consumers globally
Issues
Discussion Questions
Are people becoming more similar? Why or why not?
Table 14.2 Comparisons of Chinese and American Cultural Traits
Chinese Cultural Traits
Centered on Confucian doctrine
Submissive to authority
Ancestor worship Values a person’s
duty to family and state
American Cultural Traits
Individual centered Emphasis on self-
reliance Primary faith in
rationalism Values individual
personality
Cross-Cultural Consumer Analysis
The growing global middle class
Growing in Asia, South America, and Eastern Europe
Marketers should focus on these markets
Issues
Cross-Cultural Consumer Analysis
The global teenage market
There has been growth in an affluent global teenage and young adult market
They appear to have similar interests, desires, and consumption behavior no matter where they live.
Issues
The iPod has global appeal to the young market.
Cross-Cultural Consumer Analysis
Acculturation Marketers must learn everything that is relevant about the usage of their product and product categories in foreign countries
Issues
Table 14.6 Basic Research Issues in Cross-Cultural Analysis
FACTORS
Differences in language and meaning
Differences in market segmentation opportunities
Differences in consumption patterns
Differences in the perceived benefits of products and services
EXAMPLES
Words or concepts may not mean the same in two different countries.
The income, social class, age, and sex of target customers may differ dramatically in two different countries.
Two countries may differ substantially in the level of consumption or use of products or services.
Two nations may use or consume the same product in very different ways.
Table 14.6 continued
FACTORS
Differences in the criteria for evaluating products and services
Differences in economic and social conditions and family structure
Differences in marketing research and conditions
Differences in marketing research possibilities
EXAMPLES
The benefits sought from a service may differ from country to country.
The “style” of family decision making may vary significantly from country to country.
The types and quality of retail outlets and direct-mail lists may vary greatly among countries.
The availability of professional consumer researchers may vary considerably from country to country.
World Brands
Products that are manufactured, packaged, and
positioned the same way regardless of the country in which they
are sold.
Are Global Brands Different?
According to a survey – yes. Global brands have:
Quality signal Global myth Social responsibility
Multinational Reactions to Brand Extensions
A global brand does not always have success with brand extentions
Example Coke brand extension – Coke popcorn Eastern culture saw fit and accepted the
brand extension Western culture did not see fit
Adaptive Global Marketing Adaptation of advertising message
to specific values of particular cultures
McDonald’s uses localization Example Ronald McDonald is Donald
McDonald in Japan Japanese menu includes corn soup and
green tea milkshakes Often best to combine global and
local marketing strategies
Discussion Question
If your university is considering a satellite business program in Korea How would they need to adapt the
program? What would prompt these changes?
Alternative Multinational Strategies: Global Versus Local
Framework for Assessing Multinational Strategies Global Local Mixed
Table 14.8 A Framework for Alternative Global Marketing
Strategies
PRODUCT STRATEGY
COMMUNICATON STRATEGY
STANDARDIZED COMMUNICATIONS
LOCALIZED COMMUNICATIONS
STANDARDIZED PRODUCT
Global strategy:Uniform Product/ Uniform Message
Mixed Strategy:Uniform Product/ Customized Message
LOCALIZED PRODUCT
Mixed strategy:Customized Product/ Uniform Message
Local Strategy:Customized Product/ Customized Message
Cross-Cultural Psychographic Segmentation
The only ultimate truth possible is that humans are both deeply the same
and obviously different.
Table 14.10 Six Global Consumer Segments
Strivers 23%
Altruists18%
Devouts22%
Fun Seekers12%
Creatives10%
Intimates15%