Consultant Outcomes Publication 1 Anieakan Assangha, NHS Choices 12 May 2015
Dec 27, 2015
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Consultant Outcomes Publication
Anieakan Assangha, NHS Choices12 May 2015
Bristol public inquiry report
2001
Named hospital cardiac surgery
mortality publication
2005
Individual cardiac surgeon data publication
2013 2014/15
Publication of consultant outcomes data from 10 specialties, linked from
NHS Choices to specialty association
websites
Publication of consultant outcomes data from 12
specialties on NHS Choices and MyNHS
Consultant directory launched on NHS Choices
2007
NHS Choices launch MyNHS launch
The story so far
MyNHS (www.nhs.uk/mynhs)NHS Choices (www.nhs.uk)
A single place where health and care organisations and the public can compare the performance of services
Aimed at informed patients and service users, providers, commissioners
Led by Department of Health and partners
Comprehensive general health and social care information and data about conditions, treatments and services
Aimed at those with direct or indirect health or care needs in England
Vision to transform NHS Choices
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NHS Choices Audience
• NHS Choices is Europe’s largest health site receiving and average of 42 million visits per month
• NHS Choices presentation is primary focussed on users on choice journey/ information seeking. For example, 400,000 visits per month to Hospital departments and services pages
0
500
1000
1500
2000
2500
3000
Adult cardiac suregry Bariatric surgery Colorectal surgery Endocrine and thyroid surgery Head and neck cancer surgery
Interventional cardiology Lung cancer Neurosurgery Orthopaedic surgery Upper gastro-intestinal surgery
Urological surgery Vascular surgery
Dec 2014 Jan 2015
133,000 consultant searches 19/11/14 to 15/02/15
My NHS Audience
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Principles of presentation
• Tried and tested mode of presentation (Kings Fund research, Choices user testing)
• Allows audience to easily access, understand and compare complex information
• Ability to refer people onto the primary publication easily – embedded links, links at bottom of page
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Choice audience – information categories
What users want to knowUsers were presented with a scenario which involved a hypothetical referral to see a consultant. Broadly, prioritised by number of mentions, here is what they would like to know if making a choice:
Qualifications/where they studied/trainedProximity/location/where they practisePatient experience/feedbackExperience (number of procedures performed, years practising)Track record/success ratesRole/specialityWaiting timesFitness to practice (any disciplinary issues)GenderPhoto (want to see)BiogHospital rating/reputation of institution
Mentioned by individual users: Consultant name, languages spoken, areas of interest, performance in context (comparison), personal interests, surgery times, contact details, case studies
More mentions
Fewermentions
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Public and patient participation and website feedback
Three main categories:• Requests for further information on published
data ‘Would like to see data on whether procedure was emergency or elective’
• Requests for more specialties ‘Would like to see data about non-surgical consultant outcomes’
• Functionality/ general queries ‘Would like detailed information about when new scorecards will be published; not just coming soon’
Consultant profileUsers expect to see a Consultant CV/profile page – something that appears comprehensive, authoritative and reassuring
‘Find a therapist’ on the BACP website, powered by: http://www.itsgoodtotalk.org.uk/therapists/in/1d17b5/london-south-east/
london/kenneth-currie
“Area of text explaining who they are, what they've done, background info, specialty. Hobbies and interests.”
“Picture if they were willing.”
“Text explaining career path.”
“Something like the BACP website.”
“Photo, biog describing himself.”