PowerPoint Presentation
Connie Brenton, NetAppDavid Cunningham, Winston & Strawn
LLPJeffrey H. Franke, Yahoo, Inc.Gregory Kaple, Kaiser
PermanenteJeff Schwarz, Polsinelli PCSharing practice metrics for
law firms and legal departments, now and in 2020Tuesday, September
11:30 2:30 p.m.In separate worldsEfficiencyvs.ProfitabilityLaw
DepartmentsLaw FirmsNotion that were really in separate worlds. How
we are in fact in separate worlds or whether we think we are?Good
opportunity to let the panel speak to how profitability drives
behavior and metrics2Mirror imagesEfficiency=ProfitabilityHow do we
get to efficiency = profitability?3Tipping pointThe tipping point
is the critical point in an evolving situation that leads to a new
and irreversible development.
Law DepartmentLaw Firm1Total Internal & External
Spend1Matter Budget2Spend vs. Budget2Profitability3Staffing /
Resource Utilization3Billable Hours / Utilization4Vendor
Performance4Peer Benchmarking 5Savings5Performance Quality / Client
Results6Matter Time to Completion6Client Satisfaction7Performance
Quality7Firm Citizenship8TrainingWhat were measuringUse of
analyticsLaw DepartmentLaw Firm1Understanding spend to minimize
spend (opportunities to save)1Understanding partner / firm
performance2Benchmarking against industry rates2Benchmarking
against industry rates3Increase efficiencies3Increasing confidence
and accuracy of budgetsLegal ecosystemDifferent People at the
TableCIOCFOCMOEvolution of analyticsMore and Better DataGetting
data cleanLeveraging Technology (Sky, Lex Machina, etc.)New
TechnologiesLeveraging Analytics Providers and ConsultantsNew
Audiences (GC, CFO, CEO, COO, Internal Biz Clients etc.)Whats on
the horizon
Napa Conference Standards for the industryCLOCCIO-CLOCThank
youWhat we measureIn-house department metricsTotal Dept and
Practice Area SpendBilled Hours, Fixed Fees, Staffing
RatiosE-Discovery Review Efficiency & AnalyticsSpend by
FirmVendor or Service Provider PerformanceIndustry BenchmarksLaw
Firm metricsMatter BudgetPartner PerformanceClient FeedbackClient
WinsIndustry BenchmarksKPI & Dashboards & QBRDelivering the
MessageDashboardsQBRsOperations ReviewsPerformance ReviewsBudget
Proposals and ReviewsVendor SelectionDashboard metric
categoriesLegal SpendContract ManagementTraining
Instant NDAElectronic SignaturesDepartment Metrics (Headcount,
Pro Bono, etc.)
Law Firm Performance SummaryQuantitative Portfolio
AnalysisCategoryPerformance DetailsScoreStaffing ModelsPartner,
associates, paralegal mix
2Staffing EfficiencyTimekeepers per matterRight-sourcing
1 Fees/CostsHourly and fixed fees5Billing ComplianceAdherence to
billing guidelines3Qualitative Analysis (27
Respondents)CategoryAttorneys & EngineersSubject Matter
Expertise3.5Business Alignment4Responsiveness/
Accessibility3.5Project Management4Creativity2.5Budgeting
Accuracy3.5Proactive Execution3Communication1Partnership/
Trustworthiness3Quality and Presentation3Results/
Outcomes3.5ResponseScoreStrongly Disagree1.0Disagree2.0Neither
Agree nor Disagree3.0Agree4.0Strongly Agree5.0Spend dashboard
KPI dashboard
matter budgeting
Matter activity dashboard
Thank you