Connecting Service Design & Industrial Design Rob Tannen, PhD, IDSA Director of Research
Nov 18, 2014
Connecting Service Design & Industrial Design
Rob Tannen, PhD, IDSADirector of Research
Connecting Service Design & Industrial Design
-Spotlight Speaker Presentation Oct 10
-Parallel Session Presentation Oct 19
-Research Display Panel Oct 17 - 20
-Post-Conference Recommendations
•carpentry •child care •cleaning •construction •death care •education •gambling •gardeners •incarceration •mechanics •movie theatres •museum •plumbing •repair & maintenance services •school
• financial services • foodservice industry • hairdressing • health care • hospitality industry • language translation • real estate • sexual services • social work • sports • stock brokerages • tax return preparation • telecommunications • utilities • waste management
Service Industries
Defining Service Design
Qualities of Service Design
• Guidance• Comfort• Sensation
Sequence of Service Consumer’s Experience
• Invitation• Orientation• Participation• Memorializing
Invitation
• Guidance• Sensation• Comfort
Orientation
• Guidance• Comfort• Sensation
Qualities of Service Design
• Guidance• Comfort• Sensation
Thanks to the Research Team• Jessica Cary• Tamara Christensen• Zara Logue• Herb Velazquez