“Connecting Phoenix to Information” IT Governance in a Decentralized Organization Charles T. Thompson Chief Information Officer City of Phoenix
Mar 26, 2015
“Connecting Phoenix to Information”
IT Governance in a Decentralized Organization
Charles T. Thompson
Chief Information Officer
City of Phoenix
“Connecting Phoenix to Information”
Key Discussion Points
• The many definitions of IT Governance…• ‘Take Aways’• Why IT Governance at the City of Phoenix?• Six Key Assets• ITG Model & Decision Rights• ‘Take Aways’ – Take Two!• Questions??
“Connecting Phoenix to Information”
IT Governance (ITGI)
• IT Governance: IT governance is the responsibility of the board of directors and executive management. It is an integral part of enterprise governance and consists of the leadership and organizational structures and processes that ensure that the enterprise’s IT sustains and extends the enterprise’s strategies and objectives.
“Connecting Phoenix to Information”
……is specifying the decision rights and accountability framework to encourage desirable behavior in IT usage.
IT Governance (Ross/Weill)
“Connecting Phoenix to Information”
IT Governance at the City of Phoenix
• IT Governance (ITG) is the structure of relationships and processes which ensure the effective and efficient use of information technology in enabling the City to achieve its goals.
“Connecting Phoenix to Information”
Take Aways!
• IT GOVERNANCE = CORPORATE GOVERNANCE• Your model and framework MUST fit into your
CULTURE – there is no single answer• Compliance/Enforcement Mechanisms must have a
FINANCIAL component• The model MUST be read from LEFT to RIGHT• The top level of the model, must set the IT
PRINCIPLES• IT leadership (CIO) must do the marketing and
branding, via facilitation
“Connecting Phoenix to Information”
Why IT Governance for City of Phoenix?
• Preserving the Public Trust
• KPMG & City Audit Findings
• Operations & Maintenance Cost
• IT Spend – 3%- 10% - (Cost Shift)
• Standardizing Solutions
• P.S. – this does not happen overnight!
“Connecting Phoenix to Information”
People Money Property Knowledge Technology Relationships
Six Key Assets
What methodical, consistent policies & processes govern how these assets will be acquired, controlled, managed, and applied to attain City goals and objectives?
1
2
Who controls, manages, makes decisions as to how these assets will be acquired and used to attain City goals?
“Connecting Phoenix to Information”
ITG Board – “Lines of Business” by Department
Public Safety•Police•Fire•Municipal Court
Resident Services•Human Services•Neighborhood Services•Housing•Library•Parks & Recreation•Water•Public Works•City Manager Functions (Family Advocacy, etc.)
Administrative•ITS•Personnel•City Clerk•Finance•Budget & Research•City Attorney•Retirement•Equal Opportunity•Public Information Office•Intergovernmental Programs•City Auditor
Infrastructure/Transportation•Aviation•Streets•Engineering•Planning•Public Transit
Business Services•Development Services•Phoenix Convention Center•Community & Economic Development•Downtown Development
Financial•Finance•Budget & Research
Public Representation•Mayor’s Office•Council Staff
Executive Representation•Deputy City Manager(s)
“Connecting Phoenix to Information”
IT Governance Model
“Connecting Phoenix to Information”
Five Key “IT” DecisionsIT
A
rch
itec
ture
D
ecis
ion
s
IT In
vest
men
t &
Pri
ori
tiza
tio
nD
ecis
ion
sIT InfrastructureDecisions
Business ApplicationNeeds
IT Principles Decisions
Based on IT Governance by Dr. Peter Weill & Jeanne W. Ross
“Connecting Phoenix to Information”
City Executives“Business Monarchy”
ITS“IT Monarchy”
Operating Department
“Feudal”
Multi-Departmental Group
“Federal”
ITS with Operating Department
“Duopoly”
“Anarchy”
• City Executives decide for everyone
• ITS decides for everyone
• Operating Departments decide for themselves
• Multi-Departmental group decides
• ITS works with the Operating Departments to make decisions
• No formal decisions - “IT just happens”
ITG Matrix Definitions
“Connecting Phoenix to Information”
The ITG MatrixIT
PrinciplesIT
ArchitectureIT
InfrastructureBusiness
ApplicationsIT
Investment
Business Monarchy
IT Monarchy
Feudal
Federal
Duopoly
Anarchy
Don’t Know
inp
ut
dec
isio
n
Based on IT Governance by Dr. Peter Weill & Jeanne W. Ross
“Connecting Phoenix to Information”
City of Phoenix - ITG MatrixThe ITG Matrix IT Principles IT Architecture IT Infrastructure
Business Applications
IT Investment
Input Decide Input Decide Input Decide Input Decide Input Decide
City Executives X X XITS X X
Operating Department
Multi-Departmental Group X X X
ITS with Operating Department X X
“Connecting Phoenix to Information”
Take Aways!
• IT GOVERNANCE = CORPORATE GOVERNANCE• Your model and framework MUST fit into your
CULTURE – there is no single answer• Compliance/Enforcement Mechanisms must have a
FINANCIAL component• The model MUST be read from LEFT to RIGHT• The top level of the model, must set the IT
PRINCIPLES• IT leadership (CIO) must do the marketing and
branding, via facilitation
“Connecting Phoenix to Information”
Questions??