Connected Field Service and Resource Scheduling Optimization

Connected Field Service & RSO

Presented by –

Shailesh Wath

Sr. Dynamics Field Service Expert

Agenda

• About CloudFronts

• Connected Field Service Dynamics 365

• Resource Scheduling Optimization ( RSO )

• Q & A

About CloudFronts

• Incorporated on 1st June, 2012 and based out of Mumbai, India.

• Focused on Dynamics 365, Power BI and Azure

• A team of around 50 Architects, Developers and Project Managers

• 100% Focused on Microsoft Technologies

• Clients around the globe.

Microsoft Recognition

Industry Verticals

CloudFronts has industry expertise in deploying Microsoft Solutions across various verticals.

Key industry verticals –

Professional Services

Financial Services

Pharmaceutical

Trade & Logistics

Retail

Field Services

Clients and Partners

Connected Field Service

• High Level Architecture

• Configuration Steps

• Demo

High Level Architecture

Supported Developer Scenarios

• Extend Connected Field Service for Microsoft Dynamics 365

• Provide an IoT Platform that ISVs and partners can build on to IOT-enable their Dynamics 365 custom entities and managed solutions.

1st Scenario Capabilities

• Abstract device registration in an action

• Enable any CRM entity to be IOT-enabled

• Receive service alerts and automating their response with a customized workflow

• Send remote commands to IoT devices

• Analyze incoming device data, and displaying aggregate, trend and other metrics in custom dashboards

Particle Electron Device

Resource Scheduling Optimization

1. Configure Settings for and related to RSO

2. Create Schedule: Defines when RSO should optimize bookings

3. Create Scope: Defines what RSO should optimize

4. Create Goal: Defines how bookings should be optimized

Resource scheduling optimization

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WO #50

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WO #49 WO #3WO #6

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WO #50 Travel distance

Working hours

Priority

Skillset

Promised time windows

and more

Is RSO right for my organization?

# of Field Agents # of Work Orders Possible Combinations

1 5 5

2 10 90

3 15 2730

4 20 116280

20 100 1.3 x 1039

Once the number of field agents or work orders reaches a threshold, our algorithms can truly make a difference!

Next Webinar

• Dynamics 365 Portals on 30th March 2017

Connect with us!

https://www.linkedin.com/company/cloudfronts

@cloudfronts

https://www.youtube.com/cloudfronts

[email protected]

CloudFronts Technologies, LLP.+1 855 796 4355 (USA) | +91 92 2358 3878 (India)

Write to us : [email protected]