Congruence Model Exercise Diagnose: NEW YORK POLICE DEPARTMENT PART A (30-40 Minutes): 1.Split into small teams 2.Analyze NYPD using the Congruence Model.
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Congruence Model ExerciseDiagnose: NEW YORK POLICE DEPARTMENT
PART A (30-40 Minutes):
1. Split into small teams
2. Analyze NYPD using the Congruence Model. Diagnose NYPD <PRE-1994> & then NYPD <POST-1994>
3. Discuss how the various parts of the model are different during these two periods. What needs to change for maximum organizational success?
4. Describe how and why they are or are not in congruence i.e. what are the most important linkages? Or conversely, where are their performance gaps and challenges to their change agenda?
5. Be prepared to provide a brief summary of your findings to the larger group
• Guns Off The Street• Curb Youth Violence• Drive Drug Dealers Out• Break Cycle of Domestic violence• Reclaim Public Spaces• Reduce Auto Related Crime• Root Out Corruption
Getting Guns off Streets Curbing Youth Violence Driving Drug Dealers Out Breaking Cycle of Domestic Violence Reclaiming Public Spaces Reducing Auto-related crimes Rooting out corruption
New Performance metrics, monitored daily Twice-Weekly CompStat to analyze trends, share information & tactics, improve overall performance, increase accountability
• Jack Maple• Replaced ¾ PC’s• Younger PC’s• Improve Morale of beat cops 1st
• Results• Analytical/Trend Focused• Sharing info, trust• All responsible, Cross Precinct• Inter-bureau Coordination• Monitor Performance Daily• Top visits/supports PC’s• Integrity
• Measure Outputs/Results• De-Centralize to Precincts• One Police Force• Computerize/New Tech• Compstat Meetings• Use Stats to manage • Power to PC’s & Patrolman• Reallocate Resources to fight crime• Reduce reporting Levels
Culture can be changed with deliberated management action & attention• Bratton & Team lead major cultural shift from efforts to results• Beliefs and behaviors at all levels of police force changed as a result of these actions and supported the new culture.
Culture is interdependent with strategy, objectives, systems structures, managing stakeholder relationships, resources.
• Each must be coherent with the others (aligned) in order to implementa comprehensive change agenda
Loose/Tight managerial control does not have to be and either/or choice• Precinct Commanders given significant authority in returned forincreased accountability for their results (through Compstat & Visits)
NYPD countered conventional wisdom that crime couldn’t be reducedbecause of poverty & social factors.
• Similar or not to sense that some educators believe that environmental and social factors make it impossible for all children to learn at high levels?
Importance of leadership/team that truly believes it can make a difference
Insights about difference in how people behave in culture that rewardseffort & measurement vs. one which rewards results.
Front-line officers belief paperwork and covering their tracks moreimportant than fighting crime
• Similar or not to sense among some educators that admin demands And pressures compete with time for student learning & focus?
Need to create ability to share data, best practices, resources across precint and departmental boundaries
• He has a lot of friends in the spy business and law enforcement
• He has obtained authorization to read everyone’s e-mail• He has fired or arranged to have fired anyone who
challenged him• His wife directs human resources at another school and
gives him advice on how to make a perfect case for a layoff
• He has been involved in all new hires. Most are old friends and acquaintances
• He has created a network of informants among staff• He has created a climate of fear and mistrust• He is the most powerful person in the leadership team• He has penetrated the union• What are his goals? Who will be fired next?
Becoming a student of Norms, of Culture and People is thethe key to understanding how organizations operate and perform over the long haul and are the key to unfreezing inertia for change………….
? What things do you personally need to:Keep Doing?Stop Doing?Do Differently?
For Your Further Thought & For Your Further Thought & Consideration……Consideration……