Conflict Resolution in an Educational Setting€¦ · Conflict Resolution in an Educational Setting Kelly Laurent, MS, CKelly Laurent, MS, C--TAGMETAGME Tiffany N. Chow, MS Children’s
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Conflict Resolution in an Conflict Resolution in an Educational SettingEducational Setting
Kelly Laurent, MS, CKelly Laurent, MS, C--TAGMETAGMETiffany N. Chow, MSTiffany N. Chow, MS
Children’s Mercy Hospital, Kansas CityChildren’s Mercy Hospital, Kansas City
DisclosuresDisclosuresDisclosuresDisclosuresWe have no financial disclosures or conflicts of interestWe have no financial disclosures or conflicts of interest
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ObjectivesObjectivesjj• Participants will become aware of their daily
interactions with others
• Participants will be introduced to the two types of conflicts
P ti i t ill i k l d b t fli t• Participants will gain knowledge about conflict resolution through a review of Thomas-Kilmann’sconflict modes
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conflict modes
What is Conflict?What is Conflict?
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Consider the Following Questions…Consider the Following Questions…
• In your positions regardless of your role, how many of you have experienced conflict?
• When you hear the word conflict what automatically• When you hear the word conflict, what automatically comes to mind?