Conflict Resolution & Anger Management
Feb 24, 2016
Conflict Resolution &Anger Management
Key Terms• Conflict
• Internal Conflict• Interpersonal Conflict• Intra-group Conflict• Inter-group Conflict
• Conflict Resolution Skills• Mediation
• Peer Mediation• Adjudication
Solving ConflictPositive
ApproachesNegative
Approaches
Collaboration Negotiation Mediation Confrontatio
n Aggression
What Triggers Conflict?Difference in:
• Beliefs• Values
• Principles • Goals
• **Remember E+R=W• You can control your R!
Internal Conflict Interpersonal Conflict
Intra-Group Conflict
Inter-Group Conflict
Types of Conflict
Conflict Resolution Skills• Put yourself in someone else’s shoes
• Empathy• Having ‘staying power’ & open-mindedness
• Patience and tolerance• Express yourself in a non-threatening way
• Clear and direct messages• Come up with imaginative solutions
• Creative thinking
Conflict Resolution Skills• Try to get a firm understanding of all the
issues, not accepting things at face value, rather digging deeper
• Critical thinking• Do not be aggressive, or shy away
• Be assertive• Genuinely pay attention to what they are
saying• Active listening
Anger Management Strategies
• What do you do?• Determine the cause• Use relaxation techniques• Avoid triggering conflict/“picking a fight”• Keep your feelings in check:
Stop blaming yourself
Don’t take things
personally
Deal with your feelings
Put yourself in their shoes
Get professional
help
Make peace with the past
A Third Party ResolutionMediation
• A trained person who builds mutual respect between two parties and encourages problem solving
• *peer mediators are trained students in schools
• There are 6 problem solving steps*
Adjudication• A professional or person of
authority listens to both sides, asks both what the best solution is, and in the end the adjudicator makes the final decision
• Both parties agree to accept the adjudicators decision in advance
Peer Mediation
Establish ground rules
Hear both sides
Find out whose best interests are being served by the possible outcomes of the
conflict
Come up with 2 or 3 solutions that serve the interests of both
sides
Evaluate each option using
objective criteria
Arrive at an agreement
Cool off first!!!
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