conflict res pres

Prepared by: Mr. Dana Merck

Presenter: Mr. Dontae Donnell

BUSINESS,

Gentlemen and Women, remember the best Business in the line of Business is to

mind your own Business and if you don’t have any Business, make it your Business to leave

other people’s Business alone. BUSINESS!!!

BUSINESS

EXCUSES,

Excuses are tools of incompetence that build monuments of nothingness and those who specialize in them seldom accomplish

anything. EXCUSES!!!

EXCUSES

CONFLICT

RESOLUTION

•  A conflict is a fight, struggle, battle, dispute or quarrel.

•  A conflict can be as small as a disagreement or as large as war.

What is Conflict?

•  Conflict is everywhere….

•  Whenever two people come together, the potential of conflict exist…

•  Different ideas create learning and learning creates opportunity…

Cont- What is Conflict?

•  WANTS: Something we desire.

•  NEEDS: Something necessary.

•  VALUES: What we will pay for something.

•  GOALS: Something we work towards.

Things We Fight Over!

1. Differences in wants, needs, goals and values 2. Shortage of money or power. 3. Competition.

1. Ask Questions-Communicate Wants & Needs

2. Think about what you are hoping to accomplish

3. Be open and accepting to different ideas

4. Watch your emotions

5. Don’t let anger get the best of you

6. Be committed to solving the problem

7. Keep a calm and level head 8. Learn from mistakes and be willing to move forward

•  The strength of this style is that this person can easily look past conflicts and realizes most conflicts will solve themselves. They are calm on the outside and help de-escalate emotions in conflict.

•  The problem with this style is that turtle people tend

to deny and avoid conflict altogether. A conflict can get worse if it isn’t addressed.

•  The strength of this style is how likeable and lovable this person is in most situations. How could you be mad at a teddy bear? They want and need harmony. They will accept blame just to bring peace to angry situations.

•  The problem is that a teddy bear may be taken advantage of. They just want to be loved by everyone.

•  The strength of this style is the ability to be strong, courageous and bring a conflict out in the open quickly. A shark is a leader that can confront bullies.

•  The problem is that a shark person can be too pushy and can hurt people’s feelings. Sharks can cause people to cry or yell.

•  The strength of the fox is communication and a willingness to find compromises and agreements. Often the fox can find intelligent solutions.

•  However, a fox may try to deceive people by making them believe things that are not true. People may feel “outfoxed” and cheated by foxes.

•  The strength of this style is honesty. Owls can build trust and strong relationships. They have an open mind for realistic solutions so that everyone wins.

•  The problem is that owls must have two willing people in order to work together. Some conflicts require quick solutions and this style may take too long.