CONFLICT MANAGEMENT STRATEGIES Concept of the Workshop CORPORATE SOLUTIONS TUSDEC Conflict is the result of people having differing needs, opinions, and expectations. The reality of conflict is that in any human relationship it is inevitable. More importantly, if handled well, conflict provides a powerful avenue for significant growth. Hence developing and practicing efficacious conflict resolution techniques is significant for inducing harmony in the overall organizational environment. Conflict resolution involves recognizing and managing any particular conflict. This is an essential part of building emo- tional intelligence and nurturing relationships. Poorly handled conflicts can affect both the employees and the clients thereby impacting the company’s bottom-line. To maintain your competitive advantage, you need the entire organization to focus on adapting conflict resolution strategies to quickly and effectively resolve them, while building trust and commit- ment with clients and colleagues. This Conflict Resolution Training Program provides techniques for individuals in an organization to resolve workplace conflicts and build a common understanding and framework for working through disputable work scenarios. We have after much research, decided to focus on the Win-Win Approach using the three critical skills of conflict resolution – Nego- tiation, Assertiveness and Persuasion. These skills will enable the participants to develop mitigation strategies of various conflicts at hand as well as prepare them to quickly and effectively recognize, resolve and prevent the conflicts. The training will be imparted, affiancing various interactive and pragmatic learning techniques such as case studies, role playing exercises, experiential elaborations from the participants and group discussions. Learning Outcomes Better understanding of the rational as well as affective motives backing various conflicts Better communications skills to address various conflicting situations with greater conviction, empathy and civility Enabling participants with skills to resolve their conflicts and build a climate of cooperation within their organization A thorough understanding of the sources and sorts of conflicts and the skills to handle each sort effectively Master the entire phase of conflict resolution with the absolute understanding of mitigation nodes and points Learn to apply the conflict resolution process to all types of conflicts Learn how to break out and use parts of the process to prevent conflict Develop communication tools such as agreement frames and open questions Multifarious anger and stress management techniques Attend 1 day workshop for effective conflict management skills! Date 21 February 2013 Timings 9AM to 5PM Venue Royal Palm Golf & Country Club, Lahore Fee (Per Participant) PKR 10,500/-