Conflict management

WELCOME

CONFLICT

MANAGEMENT

BY:-1. RAVI SHANKAR, AC/GD2. INSP/GD BALBIR SINGH RAWAT3. SI/GD NARENDER SINGH4. SI/GD VINIT KUMAR5. SI/GD BHASKAR MEDHI6. ASI/GD INDER MANI

LEARNING OBJECTIVES:-

1.CONFLICT2.TYPES OF CONFLICT3.CHARACTERISTICS OF CONFLICT4.SOURCE OF CONFLICT5.VIEWS ON CONFLICT6.EFFECTS OF CONFLICT7.METHODS TO DEAL WITH CONFLICT8.STEPS TO RESOLVE CONFLICT

CONFLICT

MEANING:- Disagreement, clash,argument,quarrel

DEFINATION:- It is a process in which one party perceives thatits interests are being opposed or negatively affected by anotherparty (Wall & Callister).

OR

a process that begins when one party perceives thatanother party has negatively affected or about to affect somethingthat the first party cares about

How the view explains our differences

11/27/2014

TYPES OF CONFLICT

Within an individual Between two individuals Within a team of individuals Between two or more teams within an

organization

CHARACTERISTICS OF CONFLICT

Conflict inherently involves some sense of struggle orincompatibility or perceived difference among values, goals,or desires.Action, whether overt or covert, is key to interpersonalconflict. Until action or expression occurs, conflict is latent,lurking below the surface.Power or attempts to influence inevitably occur withinconflicts.

SOURCE OF CONFLICT• uncountable• Differences in information beliefs,

values, interest• Scarcity of any resource• Rivalries• Poorly defined goals• Divergent personal values• Lack of cooperation/trust

VIEWS ON CONFLICT

• Traditional View• Human Relations View• Integrationist View

EFFECTS OF CONFLICT

• Stress• Absenteeism• Staff turnover• De-motivation• Non-productivity

PREVENTING CONFLICT

• Assess positive and negative personality traits of people involved

• Determine personality type

– Aggressive

– Submissive

– Assertive

• Assess if people are introvert or extroverts...

S.M.Israr

Conflict Table

Win-Win Lose-Win

Win-Lose Lose-Lose

I win I lose

You win

You lose

S.M.Israr

Methods to deal with conflicts

• Avoidance (lose-lose situation)

• Compromise (lose-lose situation)

• Competition (win-lose situation)

• Accommodation (win-win situation)

• Collaboration (win-win situation)

Steps to resolve conflicts•Assure Privacy•Empathize than sympathize•Listen actively•Maintain equity•Focus on issue, not on personality•Avoid Blame•Encourage feedback•Identify alternate solution•Give your positive feedback and finally •Agree on an action plan

Conclusion

In the middle of difficulty lies opportunity.(Albert Einstein)

Thanks