Conflict management

CONFLICT MANAGEMENT

CONFLICT

Situation of disagreement; that may be the result of different:

Ideas

Perspectives

Priorities

Preferences

Beliefs

Values

Goals

CONFLICT

An unavoidable part of our Professional &

Personal lives.

Conflict happens when two or more values,

perspectives & opinions are contradictory & haven’t

been agreed.

Opposition

Incompatible behavior

Antagonistic interaction

Block another party from reaching her or his goals

Nature of CONFLICT

Functional conflict

works toward the goals of an organization or group

dysfunctional

conflict

Blocks An Organization Or Group From Reaching Its

Goals

ConstructiveIncrease information & ideasEncourages innovative thinkingReduce stagnation

Tension, anxiety, stressReduce trustPoor decisionReduce information

Conflict

is constructive

when:

It hampers productivity

increases tension

Causes of inappropriate behavior

issue clarification

Helps build cohesiveness

Increases individual involvement

Conflict

is a problem

when:

Within & between organization

Within & between group

Within & between individual

Conflict

management

Conflict management is the

practice to identify conflict

and handle it sensibly, fairly,

and efficiently.

Conflict management gives

the proper idea about how to

handle or manage the

conflict of the favor of human

and an organizational welfare

by applying different

methods.

Status

Scarce resources

Incompatible evaluation or

reward systems

Task interdependencies

Overlapping authority

Incompatible goals and

time horizons

Organizational

conflict

Causes of Conflict

Everyone is striving to show how valuable they are in the organization and they work,at times, this can lead to disputes with other members of the team.

Conflict management minimizes

the negative outcomes of conflict

and promotes the positive

outcomes of conflict.

??

How to manage conflict ?

Competition I Win - You Lose

Accommodate I Lose - u win

Compromise We Both Get Something

Collaborate We Both “Win”

Avoiding I lose- you lose

person attempts to passively ignore the conflict rather than

solve it

person attempts to resolve the conflict by passively giving in to

the other party

person attempts to jointly resolve the

conflict jointly.

person attempts to resolve conflict by using aggressive

behavior

person attempts to resolve the conflict

by give & take concessions

competing

Avoiding Accommodating

Collaborating

Compromising

Conflict Management methods

I Win - You Lose

I Lose - u win

We Both Get Something

We Both “Win”

I lose- you lose

1. Have a positive attitude

2. Building good relationships

3. Respect individual, group

4. Listen carefully to other’s perspective

5. Be aware of your body language

6. Acknowledge feelings before focusing on facts

7. Focus on solving problems

8. If you need, take help from others

9. Adapt your style according to situation & people involved

10. Give constructive critic/feedback

11. Change your PARADIGM

Conflict Management ways

Revolution

conflict

change

competing

AvoidingAccommodating

Collaborating

Compromising

war

U will get nothing

Choose your way, its in your hand

Where you want to go ?

Way 1

Way 2

Way 3

Thank you ٳٳٳ

Go green