Creating value through innovation and technology Conflict Management Creating Harmony In Your Life & Working Environment Designed by Tshepo Thlaku Pulego Communications
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Creating value through innovation and technology
Conflict Management Creating Harmony In Your Life & Working
Environment
Designed by Tshepo Thlaku Pulego Communications
wwww.pulego.co.za
Outline
Define conflict
Discuss causes of conflict
Conflict Resolution Process
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Discussion
What really makes projects fail, is it the leader or individual team members, or is it an issue of
resources (skills & money), or maybe expectations of clients?
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What is conflict?
What causes conflict?
Examples of conflict?
How has it affected you or others?
Personal Experience
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Reality Check
• Each of us is an individual
• Different background
• Always belong to a team, group or network
• You cant always win
• Your views, ideas and approach will not always be the best
• Therefore be considerate and accepting of others
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Definition of Conflict
Conflict is when two or more people have differences that are not resolved -
Toastmasters
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Causes of Conflict • Stress of individual team members
• Pressure on team
• Poorly define projects/goals/roles
• Divergent personal values
• Poor communication
• Competition of scared resource
• Misuse of power and status
• Hidden agendas
• Personality conflict
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Personal Conflict
• Personal priorities
• Career path
• Peer pressure
• Expectations of family and others
• Personal harmony
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Negative Effects of Conflict
• Stress
• Absenteeism
• Low morale
• Weak relationships
• Decreases productivity
• Low performance
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Positive Side of Conflict
• Shows up differences
• Creates unity
• Cause change
• Maintain stability - old vs new
• Helps in keeping focus
• Helps you become a better leader
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Examples of Conflict
• Relationships → Emotions
• Teams → Views, personalities, leadership and approach
• Companies / organisations → Competition
• Public → backgrounds, beliefs, values
• Country → interests in social and economy
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Conflict Resolution
Conflict resolution is what we do to resolve the problem in a mature and respectful way to
create harmony
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Process of Conflict Resolution
• Identify conflict
• Prepare for a solution
• Resolution
• Moving on
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Identifying Conflict
• Conflict can be identified through symptoms such as:
– Tension
– Appeal to supervisor for a decision
– Low trust
– Suspicion
– Gossip
– Lack of cohesion
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Prepare to a Solution
• Be open minded
• Take control your emotions
• Be considerate
• Determine boundaries
• Commit to finding a solution & moving on
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5 Ways to Address Conflict
• Accommodate – surrender your views and accept the other party's
• Avoidance – avoid or postpone conflict by ignoring it, changing the subject, etc. "temporary measure to buy time"
• Collaboration – work together to find a mutually beneficial solution
• Compromise – bring the problem into the open and have a mediator
• Competition – assert one's viewpoint at the potential expense of another
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Methods of dealing with Conflict
• Competition → win-lose situation
• Accommodation → win-win situation
• Avoidance → lose-lose situation
• Compromise → lose-lose situation
• Collaboration → win-win situation
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Resolution
• Meet the other party privately to share your views and listen to theirs
• Agree to identify issues, share responsibility & address solve the conflict
• Accept where you were wrong & apologies
• State your fact clearly & listen to the other party when they share theirs
• Find a common ground
• Agree and commit to move on
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Moving on...
• Dont let past issues affect future activities
• Be sensitive with your approach and language
• Avoid imposing views and beliefs on others
• Dont use power or ego to win an argument
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Maturity State
When you don't allow your views, political affiliation, religion, race, gender, ethnicity and
nationality be the cause of conflict
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