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Specialized Medicare Patient Contact Center Team Medicare patient experience significantly differentSupporting County of Fresno’s culture and benefits with superior
service
Dedicated Patient-Service Team
Comprehensive Training and Development
Patient Care Advocate Characteristics
Team leaders Quality coaches Training facilitators Patient care
advocates
Senior sensitivity and advocacy training
Collaboration Facilitation Mentoring and
coaching On-the-job training
and nesting
Able to understand and to explain complex benefit issues
Compassionate Empathetic Adaptable to change Solution-driven
Advocates hired and developed to appreciate and respond to diverse needs of your members