Confidential 1 KX-TVM50/200 KX-TVM50/200 VM Integration with TDA VM Integration with TDA system system Chapter 5.0 VM Integration with TDA600 Panasonic Communications Co., Ltd. Panasonic Communications Co., Ltd. Office Network Company Office Network Company Edition 1.0 16 Sep., 2005 Edition 1.0 16 Sep., 2005
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Confidential 1 KX-TVM50/200 VM Integration with TDA system Chapter 5.0 VM Integration with TDA600 Panasonic Communications Co., Ltd. Office Network Company.
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Confidential 1
KX-TVM50/200KX-TVM50/200 VM Integration with TDA systemVM Integration with TDA system
Preparation on TDA600 and TVMCable connection between TDA600 and TVM
TVM50
TVM200
TDA600 (TDA100/200)
Port 7 Port 8Port 1
VM Group port
PBXLowest port of VM group
VMLowest port
Connect lowest port for VM and lowest port of VM group for PBX
(Signal on lowest port control call on all port)
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Preparation on TDA600 side – 1/4VM port setting - 1
1. Configuration
1. Slot
EXT. card(VM connection)
Port Property
System MenuTDA600
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Preparation on TDA600 side –2/4VM port setting - 2
Change port status to OUS(out of service)
TDA600
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Preparation on TDA600 side –3/4VM port setting - 3
1
2
1. Port status: OUS (out of service)
2. Change phone type to VM(DPT)
3
3. Assign VM Unit No. & VM Port No.
44. Return port status to INS (in service)
TDA600
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Preparation on TDA600 side –4/4VM port setting - 4
Default floating number for VM group “500”
TDA600
3. Group
3-7. VM(DPT) Group
3-7-2. Unit Settings
Floating Extension No.
System Menu
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Preparation on TVM side – 1/3Initialize TVM system at 1st installation
Mode Switch
Switch position for initialization
Power ON
Power ON
Mode Switch
Power OFF
Switch position for normal operation (set-up for installation)
Confirm RUN indication blink 5 times continuously (Initialized)
Wait …… (approx. 2 min.)
1: ON 2: OFF 3: ON 4: OFF
1: OFF 2: OFF 3: OFF 4: OFF
If power is turn off at initializing or start up, system data area may be damaged in some cases.
Shutdown button Power Switch:OFFPreparing to stop OS(Linux) as same as PC
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Preparation on TVM side – 2/3Start up VM PC maintenance console
1. OFFline status at start up
2. Push “Connect” for starting set up
Main ScreenStart up Screen
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Preparation on TVM side – 3/3Preparation of Quick Set up for TDA600(4 digits EXT. number)
Initialize TVM system and reset all settings to the default values
Default of EXT. number length for TDA600 is 4 digits
Maximum mailbox number
TVM200: 1022
TVM50: 62
Change to 4 digits for System Manager Mailbox and Message Manager Mailbox number
(Different digits cannot be mixed.)
Main Screen
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Quick Set up
This feature allow you to create mailboxes for several extensions(including import EXT.name for each mailbox), automatically at once.
This feature support you to set up the following basic parameters quickly and easily.
System Security
PBX Environment
Mailbox Edit
Port/Trunk Setting
Time SettingTVM200TVM50
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Quick Set up – 1/3Install TVM System by automatic set up ( - Start )
Utility Quick Set up
Automatic Set up “default password”, “permission” …..
Main Screen
Quick Set-up Screen
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Quick Set up – 2/3Install TVM System by automatic set up ( - Change Length of Extension number )
Default of EXT. number length for TDA600 is 4 digits
Automatic Set up “PBX type”, “Integration method”, Make Mailbox, Import EXT.(Mailbox Owner) Name …..
Quick Set-up Screen
Quick Set-up Screen
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Quick Set up – 3/3Install TVM System by automatic set up ( - Complete )
Automatic Set up “transfer sequence”, “current time” …..
Quick Set-up Screen
Quick Set-up Screen
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System Prompts Customization
TVM200: Max. 10 Languages can be stored as System Prompts
TVM50: Max. 3 Languages can be stored as System Prompts
WAV file format
IMA ADPCM codec8 kHz, 4 bit, monaural
Record prompt through a telephone or import WAV file
Group Names (Mailbox Group List and Extension Group)
Names of callers (System Caller Name Announcement)
System Guidance
Custom Service Menu
Company Name
Company Greetings
Language Selection Menu
On Hold Announcement Menu
English German French Italian Spanish Dutch Swedish Finish Greek
These languages are prepared in CD-ROM and/or web site
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System Prompts Customization – 1/5Customizing prompt to your country language and so on
Utility
System Prompts Customization
Utility Screen
Main Screen
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System Prompts Customization – 2/5
Double click
Record prompt from EXT. phone
1
2
3
4
5
1. Select prompt No. that you want to modify.
2. Select “Record from extension”
3. Enter EXT. number that you want to record.
4. Push “Connect” to call the EXT.(item 3)
5. Answer the call and start record by pushing button.
TEXT description of prompt
Start recording
Call EXT.
Utility Screen
Recording Screen
Recording Screen
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System Prompts Customization – 3/5
Double click
1
23
1. Select prompt No. that you want to modify.
2. Select “Import from recorded file”
3. Open PC folder and select WAV file.
Select WAV File
Import WAV file for prompt
WAV file format
IMA ADPCM codec8 kHz, 4 bit, monaural
Utility Screen
Recording Screen
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System Prompts Customization – 4/5Select System Prompts (How to make effective to use other guidance)
Incoming Call Service Prompt Selective
PORT/TRUNK Service
Service Group Call Service Day Mode
System Parameters
Parameters
Prompt Setting
Primary Language
If you want to use Selective Guidance(Language)
Utility Screen
Main Screen
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System Prompts Customization – 5/5Customizing other prompts
System Guidance
Custom Service Menu
Company Greetings
Company Name Language Select Hold Announce ……
Company Name, Company Greetings, Language Select Menu, Hold Announce Menu, Custom Service Menu can be record as same as System Guidance
Recording Screen
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System Back up & Restore
This feature allow the System Administrator to back up and restore the following data as individual files
This feature also allow the System Administrator to up-date System Program and DSP Program by restore function
ProgramSystem Parameters
System Prompts
Mailbox Prompts
Mailbox Messages
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System Back up
Utility System Back up Make Back up
Mail Box Message Back up
Back up “Set up”, “prompt”, “message” ……
These message cannot be listed by PC directly
Main Screen
Back up Screen
Back up Status Screen
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System UpdateUpdate Main Program, restore prompt, …….
Utility
Restore the back up data
Select up-date program
Main Screen
Restore Screen
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Subscriber Tutorial
When each subscriber accesses his mailbox for the first time,
the VPS guides him to set up the mailbox with some Help messages. Simply by following the messages, you can set up these items:
• Password
• Owner’s Name
• Personal Greetings (No Answer Greeting/Busy Greeting/After Hours
Greeting)
Note:
The System Administrator or the System Manager must authorize
this feature before it can be used.
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Subscriber Tutorial – 1/2
Tutorial Top Menu
Set Password
Record Owner’s Name
Record Greetings
Welcome to the Panasonic Voice Mail System.
This is the Subscriber Tutorial service.
In this service, you can set your password, record your name and record your personal greetings before you use this system. You can hear a Help message before each setup
When any caller leaves a message for your Mailbox,
your Personal Greeting is played before the recording. There are three kinds of Personal Greetings
A No Answer Greeting is played when you cannot
answer a call....
Please record your name. It is used in the following way.
If you deliver your message to another mailbox owner by using message delivery feature, the message receiver will hear your message with your name when he receives the message
You can set your password to a maximum of 16 digits.
When you access your subscriber service,
the system asks you to enter your password.
We recommend you change password frequently for good security.
Subscriber Service
Subscriber Tutorial
Guidance by Voice Prompt
English German French Italian Spanish Dutch Swedish Finish Greek
For using E-mail integration, LAN connection is necessary
Because, TVM does not have dial-up setting for calling access point
Main Screen
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E-mail Integration – 2/5System Parameters Setting
System Parameters
Parameters Tub
E-mail address: Error message will be sent to this address.
Recommend: Administrator’s E-mail address
Change to Enable
Assign SMTP(outgoing E-mail) server IP address
Main Screen
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E-mail Integration – 3/5E-mail Option in mail box setting
E-mail address for the mail box owner
E-mail transfer schedule
Mailbox Settings
Select Mailbox
Edit Mailbox
Transfer Voice File or not
Delete After Send:If error happen, the mail will be lost
Main Screen
Mailbox Screen
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E-mail Integration – 4/5E-mail report
Reports
E-mail Reports
Error message will be returned to E-mail address that is assigned in System Parameters
1. Select E-mail reports
No retry against Error
E-mail Report
2. Push View Report
1. Select E-mail reports
2. Push View Report
Main Screen
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E-mail Integration – 5/5Error log
Utility
System Trace
Internal Trace
Display
Error Trace
Error by internal reason will be recorded on Error Trace
Error Trace Screen
Main Screen
Internal Trace Option Screen
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Custom Service
Also, this feature allow caller to perform specific function by pressing dial buttons
Transfer to an ExtensionMailbox
OperatorFAX machine, ….
Mailbox Group
Custom Service Builder allow System Administrator to create Custom Service by visually, using KX-TVM maintenance console (drag & drop operation)
This feature allow VM to perform different greeting & operation by date, day, time, password, Caller ID and DID(DDI) number
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Custom Service – 1/8
1. Select service type
2. Drop the service type to field
3. Double click the service type for setting
Service Setting Custom Service
1
2
3DropDouble click
Select action for dial operation
Custom Service Builder – Set up Sequence 1/3
Main Screen
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Custom Service – 2/8
Record Custom Service
Dial 1: Go to Custom Service 2
Dial 2: Go to Custom Service 3
Custom Service Builder – Set up Sequence 2/31. Assign how to work Custom Service
2. Record Custom Service Menu
2
1
Main Screen
Recording Screen
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Custom Service – 3/8
Port/Trunk Service
Day Mode
Service Group No.1
Call Service
Incoming Call Service
Custom Service Menu # assignment
Custom Service start working
Start Custom Service – Set up Sequence 3/3
Main Screen
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Custom Service – 4/8Custom Service Builder – Menu & Transfer
Custom Service 1Custom Service 2
Custom Service 3
Sales… Dial1 Service…Dial2 Operator… Dial0
Dial1: Go to Custom Service 2 Dial2: Go to Custom Service 3 Dial0: Go to Operator
This is sales Section1… Dial1 Section2… Dial2 Section3… Dial3
This is service Consult… Dial1 Repair… Dial2 Reservation… Dial3
Main Screen
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Custom Service – 5/8Custom Service Builder – Date Control
Winter Holiday
from 29 Dec. to 4 Jan.
Go to Custom Service 2
Custom Service 1 Date Control
Custom Service 2 Menu & Transfer
This company has winter holiday now. Please select your operation….
Date Control
Main Screen
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Custom Service – 6/8Custom Service Builder – Time Control
After Working Time
from 5:30PM to 9:00AM
Custom Service 1 Time Control Custom Service 2
Menu & Transfer
Go to Custom Service 2
Working time is over now. Please select your operation….
Time Control
Main Screen
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Custom Service – 7/8Custom Service Builder – Day Control
Assign Weekend Operation
On Weekend, call is transferred to mailbox directly.
Main Screen
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Custom Service – 8/8Custom Service Builder –6 Password
Assign Password
& Specific Operation that is required Password
Instead of simple dial, password will be required for each operation For example: Direct call to Boss’ extension
Main Screen
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Personal Custom Service
This feature allow a subscriber to use the following Custom Service in his or her personal greeting (Personal Custom Service)
Transfer to MailboxTransfer to ExtensionVoice Mail ServiceAA Service (Call Transfer Service)Custom ServiceTransfer to OperatorTransfer to OutsidePage the partyRepeat Greeting
Message Record: Caller will be guided to record a messageDisconnect (all Day): Line will be disconnected any timeDisconnect (only after hours): Line will be disconnected after working hours
If No Dial…… (No DTMF operation)
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Personal Custom Service – 1/1
1
2
3
4
1. Mailbox Settings
2. Select Mailbox
3. Edit Mailbox
4. Personal Custom Service
7 8 Send set up data to TVM
5. Set up Personal Custom Service
Set up Personal Custom Service
6
Main Screen
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DID(DDI) Feature
DID Call Routing
When a DID number is received that matches one of the stored telephone numbers, the call is automatically directed to the specific destination extension, mailbox, mailbox group or Custom Service.
For example,
When a DID number is received that matches one of tenant, the call is automatically directed to the Specific Custom Service for tenant.
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DID(DDI) Feature – 1/3Sample: Assign Custom Service for each tenant
Custom Service 1
Custom Service 3
Custom Service 2Custom Service 5
Custom Service 41
2
3
Custom Service 1: Company A Custom Service 2: Company B Custom Service 3: Company C
Main Screen
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DID(DDI) Feature – 2/3Assign Operation at receiving DID call
1
2
3
5
6
Select DID Mode
Assign DID number
Assign Action
4
According to DID number, different Custom Service (greeting) will be responded
Main Screen
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DID(DDI) Feature – 3/3Assign the destination for DID call to VM at PBX side