Confederation of Indian Industry uality Newsnewsletters.cii.in/Quality-Newsletter/september12/sep12.pdf · 1st Nov 2012 followed by a Two day Summit ... – 15 September at Infosys

N E W S L E T T E R

uality Newsuality NewsSEPTEMBER 2012

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Chairman’s deskfrom the

Confederation of Indian Industry

Regards

N KUMAR

�Innovation of Quality - Quality of Innovation - 20th Quality Summit

�Star Speakers Profile

�Master Classe with Schonberger and Registration

Richard

12th TPM National Conference 2012�

�6th National Conference and Competition on Six Sigma

�Best Practices in Manufacturing – Missions to Lean Organisations

�Business Excellence - A Step by StepImplementation Approach

�Forthcoming Programmes

�Scenario-Based Strategic Planning in Times of Tumultuous Change...ATKearney

�Contact Details

Master Classe on Risk Management and Registration

�

Our belief is that quality, innovation and designforms the base of a sustainable developmentphilosophy for all economic and social fields:indust ry, serv ices, commerce, c iv i lengineering, ICT, energy, education,healthcare and administration. Therefore,development and innovation of organizations,processes and products that meet the needsand requirements of customers and society in a sustainable framework, constitute the focusof the 20th National Quality Summit 2012 on2nd and 3rd November 2012.

This year we have 2 Masterclasses; one on“Risk Management” and the second on“Manufacturing Best Practices: Survivingand thriving in a hyper competitive world”to be conducted by Mr Richard Schonberger,President, Schonberger and Associates on1st Nov 2012 followed by a Two day Summitwith several International speakers namely MrYukhiro Ando, TQM Consultant and LeadExaminer of the Deming Prize Committee; MrMarc Amblard, Chief Executive Officer,EFQM; Dr Scott Steedman, Director ofStandards, BSI Group,UK; Mr Paul Phyall,LRQA Senior Vice President – Asia & SouthEast Asia Area General Manager, Lloyd’sRegister Quality Business Assurance Limited. I strongly urge all CII members to nominate asmany delegates to this flagship event of CII.

We are also delighted to inform you that ourPartners have just launched the EFQMExcellence Model 2013. It will encourageorganisations to move from disciplinedcorporate cultures to agile ones that are bettersuited to the rigours of today's global economicenvironment. It will still feature 9 criteria (5Enablers and 4 Results).CII IQ will also beginservices in this area from January 2013. CII IQhas also tied up with the British Safety Instituteand EIPM - The European Institute ofPurchasing Management to introduce newprogrammes across the country.

The month of September saw some veryimportant conferences organized by CII IQ forthe spread of competitiveness of Indian

Industry. The major conference on TPM –TPM National Conference at Chennai on 6-7September was attended by over 250participants. Kaizen Championship Trophyand SONA Kaizen Award was won by IOCL -Barauni Refinery – Sr. Manager Level,Mahindra & Mahindra Ltd – Nasik – Supervisor/ Manager Level, Marico Ltd – Pondicherry –Operator Level, based on the competitionorganized at the TPM National Conference. CIIIQ has been spreading the message of SixSigma over the last few years. Six SigmaCompetition organized on 14-15 September atthe Institute of Quality in Bangalore saw 24companies competing for 4 Trophies. Thewinners were Ashok Leyland, Chennai, MaxLife Insurance Company Limited, Gurgaon,Reliance Industries Ltd, Baroda and TVSMotors Ltd, Hosur.

The QMS division of CII IQ entered into anagreement with Bharat Forge Limited forproviding training services to Qualityprofessionals in the BFL Group companies fora Post Graduate Diploma in QualityManagement. This will be a one year Programand will cover the entire range of quality toolsand frameworks required for an engineeringcompany.

Speakers at the National Summit on Quality inEducation held by CII Institute of Quality on 14– 15 September at Infosys Limited, Bangalorebrought in an ocean of knowledge, a sea ofexperience that they shared with over 550delegates by igniting minds to work towardschange which was the essence of the two dayevent. CII IQ’s goal was achieved with everydelegate heading home with at least onerevolutionary idea and associations that hadpotential to transform their institution into achange agent and benefiting their mostimportant stakeholder, the Student. We arehappy to share with you that ‘The FutureFoundation School’ has been accredited byNational Accreditation Board for Education &Training, Quality Council of India and thisschool has been supported by our Education

Excellence Team through Counselling &Training in their Excellence Journey.

We hope to see you all at the Quality Summit .For any assistance or enquiries about theSummit or our Services, please contactGreeta Varughese and the IQ team.

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NEWS LETTER SEPTEMBER 2012

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NEWS LETTER SEPTEMBER 2012uality News

20th National Quality Summit, 2012Star Speakers Profile

Marc Amblard: As a citizen of both France andthe US, I first trained as a mechanical engineer andlater obtained my MBA in the US. I’ve almostalways worked in global industrial organisations, inFrance and in the US. These were in theautomotive industry (PSA, Valeo and Renault) andmore recently in the rail industry (Alstom). In thefirst half of my career, I had operational positions inexport sales, project management and

manufacturing. In the second half, I focused on development andstrategy, building industrial JVs around the world, managing aproduct portfolio and finally leading strategy.

20th National Quality SummitSponsorship Opportunities

Principal Sponsor ` 15 lakh

Platinum Sponsor ` 10 lakh

Gold Sponsor ` 5 lakh

Silver Sponsor ` 3 lakh

Corporate Contributor ` 2 lakh

Contact: [email protected]

YukihiroAndo has been offering his expertise as aTQM consultant for many years to a large number of companies in manufacturing and servicesectors, in Japan and outside Japan (e.g. India,Thai land, U.S.A, Singapore, Malaysia,Philippines), of which 25 companies have beenawarded the DemingApplication Prizes. As well asserving as a lecture and a coordinator of the “TheOverseas Human Resources and Industry

Development Association (HIDA) (former AOTS)” for manyyears, he is a lecturer for quality management seminars held byorganizations such as the Union of Japanese Scientists andEngineers, and has established a reputation as a lecturer who givespractical, enjoyable lectures. He has published many books onTQM. He was awarded the 1987 and 1997 Nikkei QC LiteraturePrizes. He was awarded the 2010 Distinguished Service Award forPromoting Quality Control from Japan Society for Quality Control.His book co-authored with Pankaj Kumar published in 2010 “Daily Management - The TQM way” was awarded 2011 Masing Medalfrom InternationalAcademy for Quality.

Scott Steedman is Director of Standards at BSIwhere he is responsible for the UK NationalStandards Body, represent ing the UKinternationally and advising industry andgovernment on the role of standardisation andknowledge transfer in innovation, growth andsustainable development. Formerly a lecturer inengineering and Fellow at Cambridge University,Scott spent twenty years working in industry for

consulting and contracting companies on major infrastructure andbuilding projects around the world.

Scott is an Executive Director on the Group Board of BSI and a non-executive director of the Port of London Authority. He is a formerVice President of the Royal Academy of Engineering and of theInstitution of Civil Engineers.

He was appointed CBE in 2010 for services to engineering.

Paul Phyall joined LRQA in 1993 after workinginternationally in the Power Generation sector foreleven years. During his career in Lloyd’sRegister he has undertaken varied operationaland strategic roles, including Managing Director ofLRQA Korea, Chairman of LRQA China andStrategic Manager for LRQA Asia.

In July 2006, he was promoted to LRQA SeniorVice President for Asia responsible for LRQA’s businesses in 12countries across theAsia Pacific.

In July 2011, Paul was appointed as the South East Asia GeneralManager for Lloyd’s Register Group companies and continues tolead the LRQAbusiness throughoutAsia.

Paul is a member of LRQA’s Global Management Team responsiblefor the strategic direction of LRQAand theAsia Leadership Team formanaging LR’sAsian businesses of Marine, Energy, Transportationand management systems.

Paul has an engineering degree and an MBA, and is a Fellow of theChartered Quality Institute and Chartered Management Institute.He was born in England. Some of his spare time is spent supportingcharitable activities with his family, work colleagues and friends.

Paul see’s risk and the management of risk as an every day activityand as a way of life for governments, businesses and people alike;not just to negate risks but also to create opportunities.

Richard Schonberger, Ph.D., is president ofSchonberger & Associates of Seattle, providingseminars and advisory services to industrial andservice organizations worldwide. He is author ofover 170 articles and papers, a 12-volume videoset and several books including : “Best Practices inLean Six Sigma Process Improvement: A DeeperLook” , with Telling Evidence from the LeannessStudies (New York: John Wiley & Sons, 2008),

Let's Fix It! : Overcoming the Crisis in Manufacturing, World Class Manufacturing — The Next Decade: Building Power, Strength, andValue (1996) - in seven languages and six printings), JapaneseManufacturing Techniques: Nine Hidden Lessons in Simplicity(1982) - in nine languages and 25 printings; etc. to mention a few.Schonberger is originator of the now widely-used term (andsupporting concepts), world class manufacturing. Among hiscurrent activities, Dr. Schonberger is director of: 1. The LeannessStudies, an on-going tracking of inventory turnover data for morethan 1,200 companies in 33 countries. 2. An internationalbenchmarking research project called World Class by Principles(WCP), with assisting research partners in leading nations globally.


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To: Members and Select Non-Members, 3rd September 2012

MASTER-CLASS by Richard J. Schonberger

Manufacturing Best Practices:

Surviving and Thriving in a Hyper-Competitive World

Title

Thursday, 1 November 2012 – 0930-1300 hours

Vivanta by Taj, Yeshwanthpur, Bangalore

CII Institute of Quality is pleased to announce a half-a-day MasterClass on “Manufacturing Best Practices: Surviving and Thriving in aHyper-Competitive World” scheduled on 1st November 2012 atVivanta by Taj, Yeshwanthpur, Bangalore by Richard Schonberger,Ph.D., is president of Schonberger & Associates of Seattle,providing seminars and advisory services to industrial and serviceorganizations worldwide (brief profile attached).

Objective

The Master class focuses on “best practices” in manufacturing,extending downstream in distribution to retailing and to customers.The inputs are drawn from his “leanness” database on globaltrends, in continuous process improvement, driven by suchmethodologies as Lean and Six Sigma. Participation in thisprogramme would provide opportunity, for senior managers andprofessionals in manufacturing and downstream functions, to learnfrom experience- and research-based best practices for thriving in ahyper-competitive world. The concepts and methodologiespresented emphasize customer-focused outcomes that requirechanges in conventional practices in Production engineering,Operations, Supply Chain, Human Resource Management,Performance management, Marketing and Sales, Accounting etc.Largely, these best practices require simplification not elaboration,and cost-saving rather than capital-intensive solutions.

Master class will cover:

�Driving process improvement where it’s been neglected and itsuntapped potential is significantly high —in the cloggedlogistics channels.

�Simplification through de-proliferation of “losers” that tie upcapacity (money-losing part numbers, products, suppliers,even customers).

�Modifying unsound policies/ constraints that lock-up productiveequipment/ resources to enable quick and small-lot response.

�Gravitating towards efficient and effective performancemanagement practices that are light-handed and intensive atlow levels.

Overall, these are cost saving, overhead-reducing responses thatneutralize major impediments to process excellence throughout thevalue chain.

TargetAudience

This Master Class offers best practices in the overall executive’sagenda. CEOs, Directors, Heads of SBUs, CXOs, V.Ps, PlantManagers and Senior Managers involved in different functions suchas Manufacturing, Quality, HR, Finance and Accounting, Supply

Chain, Process Improvement Programmes etc. will find the inputsquite stimulating and rewarding to initiate improvement actions intheir organisations on return.

Takeaways

Attending the Master Class would enable the delegates to gain abroader understanding/ perspective on how to unify the differentactivities/processes to effectively address the cause of serving thecustomer of the enterprise. Related to that, one develops a deeperunderstanding of the impediments in the way of continuous processimprovement, and how to deal with them.

Participation Fee:

The fee includes 12.36% service tax.

Members are requested to make use of this unique MASTERCLASS and also nominate their colleagues to attend the same.

Greeta VarugheseSenior Director & Head

CII Institute of Quality

Types of Organisation

CII Members

Non Members

International Delegates

Fee Per Participant

Rupees 22,472/-

Rupees 28,090/-

US $ 500


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Ms Jayashree DasConfederation of Indian IndustryCII Institute of QualityBharat Nagara 2nd Stage, Magadi Main RoadVishwaneedan PostBangalore – 560 091

Our organization will be represented by:

Name /Designation / mobile no./email id

1. _________________________________________________________________________________________________________

2. _________________________________________________________________________________________________________

3. _________________________________________________________________________________________________________

4._________________________________________________________________________________________________________

The delegate fee Rs……………………….. drawn in favour of “ CII Institute of Quality ” payable at Bangalore is attached.

NominatingAuthority: _________________________________________________________________________________________

Designation: ________________________________________________________________________________________________

Company: __________________________________________________________________________________________________

Address: ___________________________________________________________________________________________________

Tel: ______________________________________________ Fax: _____________________________________________________

Email: _____________________________________________________________________________________________________

• The above fee is inclusive of 12.36% service tax. Organisations nominating 3 or more nominations to the programme would be entitled toa 10% discount on total delegate fees payable.All discounts are valid only if the delegate fee is received before the commencement of theprogramme.

• Pre-registration and pre-payment is essential for participation. Cheque/DD towards delegate fee should be drawn in favour of CIIInstitute of Quality, payable at Bangalore. Delegate fee is non refundable change in nomination is acceptable.

Please indicate type of organization

Tel: 91-80- 2328 6085/ 7690/ 9391Fax: 91-80- 2328 9388/ 2358 0314Email – [email protected]

Registration Form


Types of Organisation

CII Members

Non Members

International Delegates

Fee Per Participant

Rupees 22,472/-

Rupees 28,090/-

US $ 500

MASTER-CLASS by Richard J. SchonbergerTitle

Manufacturing Best Practices:Surviving and Thriving in a Hyper-Competitive World

Thursday, 1 November 2012 – 0930-1300 hours

Vivanta by Taj, Yeshwanthpur, Bangalore


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Thursday, 1 November 2012 – 1400 hrs - 1700 hrsVivanta by Taj, Yeshwanthpur, Bangalore

Mohanish KapurConfederation of Indian Industry-Institute of QualityPhase IV, Udyog ViharGurgaon – 122 015Plot No. 249- F, Sector 18Tel: 0124-4014051 / 4014060-67Fax: 0124-4014051Email : [email protected]

Our organization will be represented by:

Name Designation Phone Email ID1. ___________________ _______________________ ____________________ _____________________

2. ___________________ _______________________ ____________________ _____________________

3. ___________________ _______________________ ____________________ _____________________

4. ___________________ _______________________ ____________________ _____________________

Name of the HR & Quality Head Designation Phone Email ID

__________________________ _______________ ______________ ___________________

Nomination by: _______________________________________ Designation: _________________________________________

Company: ________________________________________________________________________________________________

Address: _________________________________________________________________________________________________

Tel:_______ __________________________Mobile:_____________________________Fax:______________________________

Email: ___________________________________________________________________________________________________

Delegate Fee:

�Delegate fee : Cheque/DD drawn in favor of CII Institute of Quality, Payable at Bangalore.�Delegate fee is not refundable. Changes in nominations are acceptable.�Delegates are requested to make their own arrangements for accommodation.�For registration and more details please contact Mohanish Kapur , CII-IQ

Delegate fee (per participant) Rs 5700 (Inclusive of Service Tax)


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CII Institute of Quality TPM Club India conducted the 12th TPMNational Conference in Chennai on the 6-7 September which was attended by over 300 participants from more than 100 companies. Mr J Srinivasan, Mentor Director TTK Group released the latestedition of KITAB ( TPM Club India’s eNewsletter) at the InauguralSession of the Conference along with Mr Sanjay Sharma VicePresident, Hindustan Coca-Cola Beverages P Ltd and Mr RajaKrishnamoorthy ,TalentMaximus India Pvt Ltd.

To motivate the Indian Industry in their journey of becomingcompetitive, TPM Club India initiated recognizing companies whohave done excellent work through the Kaizen route. This was donethrough the competition organized where the Industry participantsselect the best among the Kaizens presented by the companies. Tosupport this initiative Dr Surinder Kapur, Founder Chairman andManaging Director, Sona Group has instituted the Sona Kaizencash award to recognize the winners.

The winners of the previously organized 2 Kaizen conferencesfor the year 2012 competed for the prestigious TPMChampionshipAward and the SONAKaizen Awards sponsored

by Dr Surinder Kapoor under 3 different categories.

12th TPM National Conference 2012

Mr Raja Krishnamoorthy, Talent Maximus India Pvt Ltd & Mr J Srinivasan, Mentor Director TTK Group releasing KITAB

A cross section of the participants at the 12th TPM National Conference

Mr Jun-ichi Uchida, GM of TPM-SCM Development,JIPM-Solutions Co., Ltd speaking at the Conference

Mr Sanjay Sharma, Vice President, Hindustan Coca-Cola Beverages P Ltd, Mr Raja Krishnamoorthy, TalentMaximus India Pvt Ltd, Mr J Srinivasan, Mentor Director TTK Group & Mr Rajesh Parim Principal Counsellor & Head TPM Club India at the inaugural


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The Winners in the three categories were:

Mr. R B Singh, Chief, Quality & Manufacturing Excellence, SonaKoyo Steering Systems Ltd, presented the winners with the KaizenChampion Trophy as well as the Sona Kaizen Cash Award ofRs.50,000/- each.

Winners of “Kaizen Championship Trophy” and “Sona KaizenAward”

CATEGORY COMPANY TOPIC

Operator LevelMarico Industries, Pondicherry

Easy to clean / Lubricate

Manager Level Mahindra & Mahindra Ltd, Nashik Customer complaint / elimination

Senior Manager Level Indian Oil Corporation, Barauni New Technology Introduction / Process Modification

For more details about the Conference and about TPM Club India please contact Preethi Peter at [email protected]


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CII Institute of Quality organized its annual Sixth NationalConference on Six Sigma on 14-15 September at Bangalore. The two-day conference at the CII-IQ campus in Bangalore wasinaugurated by Mr Rakesh Rajora, Director & Head, BusinessEngineering Global Head, GBS Productivity, Duetche Bank India.The Conference was attended by 85 participants from 34companies of which 24 made presentations.

Mr Rajesh Parim, Principal Counsellor & Head, TPM, Lean & SixSigma, CII – Institute of Quality in his welcome address to theparticipants said the concept of Six Sigma is challenging & learningtogether is a very unique concept. The participants would benefitfrom the exposure to various innovative tools and techniques whichcould be used for making their companies better & competitive.

Presentations were selected by 3 jury members; MrAG Krishnan( Counsellor, CII Institute of Quality ) , Mr K Seenivasan (TitanIndustries Ltd) and MrAnuroop Dutt (Tata Consultancy Services).

6th National Conference and Competition on Six Sigma

Participating Organizations

1. 3M India Ltd

2. Amararaja Batteries Ltd

3. Ashok Leyland Ltd

4. Brakes India Ltd

5. HCL Technologies Ltd, Chennai

6. HCL Technologies Ltd, Noida

7. Kennametal India Ltd

8. Larsen and Toubro Ltd

9. LM Wind Power

10. Max Life Insurance Company Limited

11. QUEST Global Engineering Pvt Ltd

12. Reliance Industries Ltd, Jamnagar

13. Reliance Industries Ltd, Baroda

14. Reliance Industries Ltd, Hazira

15. Reliance Industries Ltd, Patalganga

16. TAFE, Doddaballapur

17. Tata Chemicals Ltd

18. Tata Motors Ltd

19. Times of India

20. TVS Motors, Hosur

21. TVS Motors, Mysore

22. Wabco TVS

23. Wipro

Chief Guest Mr Rakesh Rajora, Director & Head, Business Engineering Global Head, GBS Productivity, Duetche Bank India

The winner under 4 different categories included:

Category: Lean Improvement - Manufacturing Organizations

Winner : Ashok Leyland, Chennai Runner Up: Tata Chemicals Ltd, Mithapur


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Category: Process Improvement - Service Organizations

Winner : Max Life Insurance Company Limited Runner Up: QuEST Global Engineering Pvt Ltd

Category: Quality Improvement Continuous and Bulk Organizations

Winner : Reliance Industries Ltd, Baroda Runner Up: Times Of india, Hyderabad

Category: Quality Improvement Discrete Manufacturing Organizations

Winner : TVS Motos Ltd, Hosur Runner Up : Tractors & Farm Equipments, Doddaballapur


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Quantification of the tangible savings realized by application of Six Sigma techniques in the 13 batches conducted by CII Institute of Quality in various regions.

Region

Bangalore

1st batch

1st batch

1st batch

2nd batch

2nd batch

2nd batch

13 Batches

4th batch

5th batch

6th batch

7th batch

8th batch

3rd batch

3rd batch

Delhi

Pune

Total

BatchNo. of projects

completedSavings Rs.(In Lakhs)

146

155

117

71

123

390

306

287

80

167

213

11

162

33

38

30

28

36

43

39

18

14

21

9

13

13

335 2,230

For more information on the Conference and CII-IQs Six Sigma initiatives, please contact Mamta Rai at [email protected]


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CII Institute of Quality (CII-IQ), committed to promote productivityimprovement methodologies in Indian industry to help them achieveorganisational excellence, continuously facilitates thetransformation of many companies with the proven, result orientedtools and techniques of Lean Manufacturing.

Besides the continued consultancy and training services toorganisations of varying businesses and product categories, CII-IQhas also, through Missions initiated the concept of cross-learningbetween organisations by exposing the best practices inmanufacturing systems. The objective is to improve thecompetence level by sharing of best practices; ‘Learn by seeing’,create awareness and support deployment of Lean initiatives.

After the success of the Lean Conclave in Chennai, CII-IQorganised two Missions to Lean organisations in Bangalore andChennai. The takeaways from the Mission were of great valueadding to all the participant companies which will significantly help them in their implementation process.

Lean Mission, Chennai, 16-17August

The two day mission to Dell India, Brakes India and Wabco TVS,together with an awareness lecture on Lean, had 25 delegates from11 companies participating in the Chennai mission.

Participants on the first day underwent an awareness session onLean Manufacturing followed by a visit to Dell India atSriperambadur. In the awareness session, participants learnt howto increase their survival zone in the current market downturn,understood how Lean or TPS could be built; how line organisationcan be improved and steps involved in lean implementation. In DellIndia, participants walked through the value streams of Laptop andDesktops to pick up key learnings on Man machine coordinationwhich had resulted in high productivity. Ergonomically designedwork stations, smooth material flow, speed and flexibility inproduction were the few highlights of the shop floor. Dell India alsoshared how they were managing their supply chain which is one ofthe best in the world. Mr Navneet Kejrival, Director-Engineering,welcomed the mission members and gave presentation on thecompany and their excellence initiatives. Mr Mohan Boovaraganpresented a McKinsey evaluation methodology on 17 parameters, which the company was following for continuous improvement.

On day two of the Mission, the delegation visited Brakes India atPadi, Chennai. The VP-Padi Operations Mr. Ashok and VP-SpecialProjects Mr. Sivararamakrishnan, shared details of the companyand its excellence initiatives. Participants visited the shop floors andthe warehouse where the company has effectively implemented a

Pull system with Kanban. The experts from the shop floor explainedthe operations of Kanban, cell manufacturing and other systems.The visual management as a whole system and the single piecepiece flow in the machine shop were excellent learnings. In WabcoIndia, Mr Narasimhan – Head, TQM and 6Sigma gave briefpresentation on the company. Mr Vasudevan explained the work ofthe Lean Promotion office in Wabco and spoke about the Kaizensdone by operators. They shared their activity on how the company has addressed the sudden increase in customer demand andimproved the capacity of the existing system without increasingmanpower, machines and working time. On the shop floor, lineleaders and operators explained their Kaizens, benefits achievedand rewards and recognitions they emanated from leanmanufacturing.

Lean Mission, Bangalore, 14-15 June

27 delegates from 16 companies visited Bosch India, Tegutec,Gokaldas Exports and Weir Minerals, each of whom had achievedconsiderable progress in their journey of continuous improvement.

In Bosch India, the delegates were exposed to the rigorousimplementation of VSM as a tool for waste identification and howBosch was achieving continuous improvements through BoschProduction System(BPS). Mr Prasanna Chander, Manager-BPSexplained BPS implementation in Bosch. In Taegutec, theparticipants walked through a world class shop floor whichmanufactures cutting tools. The 5S implementation was anexcellent learning for all.

In Weir Minerals, Mr. Surendra Menon, Business Head, WMIdelivered a welcome note and Mr. Binesh.G, General Manager –Business Development presented the WMI company operationsand excellence initiatives. Mr Gautam, Plant Lean Facilitator sharedLean initiatives deployed across the organisation. The key learningfor the participants was how Weir Minerals had implementedHijunka or the load levelling in their manufacturing system. Theactual single piece flow was the highlight at Gokaldas Exports.Participants also experienced the implementation of severalindustrial engineering concepts. Mr Raghavendra, Manager-KaizenPromotion Office presented about the company and its Leaninitiatives..

Explaining the Pull System and Kanban in Brakes India

Delegates in Weir Mineral’s shopfloor

For more information on CII-IQ’s initiatives in Lean Manufacturing please contact N Yogesh at [email protected]

Best Practices in Manufacturing – Missions to Lean Organisations


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Excellence pervades success. In business, Excellence means the ability to replicate success time and again thereby achievingsustainable success. This repeatable success is to be attributed tothe ability of the Organization to show consistent, predictable andcomprehensive success amongst all its stakeholders such asCustomers, People, Investors, society, interested parties etc acrossrelevant parameters. This would also mean that the Organizationsets new heights in its performance and constantly monitors andbetters competition.

How do Organizations do this? While there are various ways ofdoing this, The 9 Box EFQM Excellence model with its RADARoffers a systematic way of moving towards excellence whichensures maturity of the processes and results so that they can besustained over time.

One of the many proven way is as listed below.• Develop the Vision statement in line with its stated Mission

which articulates its stated purpose or line of business.• Develop and agree on a strategy linked to its envisioned f

uture.• Arrive at the set of balanced results across its stakeholders for

now and the future considering the strategy as well as needsand expectations of stakeholders.

• Identify the critical success factors needed to succeed after anenvironmental scan and its own competencies based on themarkets it operates.

• Prepare a process map encompassing all processes of theOrganization.

• Identify the Key processes from the map linking the criticalsuccess factors leading to the achievement of its StrategicObjectives.

• Develop indicators for monitoring the performance of the KeyProcesses.

• Drive / Develop initiatives which focus on the delivery,improvement of the Key Processes.

While the Key processes are important to deliver the strategy andthe intended objectives, adequate focus also needs to be given tothe Support processes which aid in the achievement of theobjectives. Support processes include IT, Technology, Finance,supply chain partners, resources such as material, equipment,other assets and not to forget knowledge management. Needless tosay, People are central to driving these and can also be deemed asresources that should be trained, competent and are to be takencare of by involving, empowering and also caring for them.

Steering a company towards Excellence also requires a structurewith a prime mover in the Organization preferably the CEO. Thisstructure can vary depending on the complexity, culture, anddynamics of the Organization.

CII- IQ offers support to Organizations wanting to implement thismodel by way of Training, Consulting, Assessments of varioustypes and also has an Award scheme which helps Organizationsassesses their pace of progress by way of recognition at differentlevels.

Business Excellence - A Step by Step Implementation Approach

By Shivakumar KR, Senior Counsellor- Business Excellence

Do contact the CII Business Excellence Secretariat formore details at [email protected]

Fundamental Concepts of Excellence

©EFQM


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For more details about the Conference and about TPM Club India please contact Preethi Peter at [email protected]

uality Newsuality News

�14th TPM Facilitators Course2-6 July, Cochin

�Development Programme for Executive Secretaries 12-13 July, Mumbai

�Lean Manufacturing-The Toyota Way16-17 July, Bangalore

�Two day training programme on understanding of 'Estimation of Uncertainty of measurement'26-27 July, Bangalore

�Best Practices in Manufacturing-Mission to Lean Organisations16-17 August, Chennai

�Training Programme on Measurement System Analysis (MSA) 6-September, Noida

�12th TPM National Conference6-7 September, Chennai

�Geometric Dimensioning and Tolerancing12-13 September, Pune

�Sixth Six Sigma Conference14-15 September, Bangalore

�Inhouse programme on MR Skills at NTPC 24-26 September, New Delhi

�One Day Awareness programme on ISO 9001 QMS systems11-September, Gurgaon

�Two Day Interactive Session with Top Leadership13-14 September, Bhopal

�National Summit on Quality in Education14-15 September, Bangalore

�Training Programme on Understanding of Estimation of Uncertainty of Measurement27-28 September, Pune

�School Excellence Programme for Ambassador School11-13 July, Dubai

�2 days Training programme on Understanding the Laboratory Management System as per ISO / IEC 17025:2005 13-14 July, Chennai

�Training programme on Laboratory Management System as per ISO / IEC 17025:200517-20 July, Pune

�Achieving Zero Break Down: Workshop on Planned Maintenance2-3 August, Nagpur

�4 days Training Programme for Medical Laboratories on Laboratory Management System and Internal Audit - ISO / IEC 15189:20073-6 September, Gurgaon

�Workshop on Producing Zero Defect through Statistical Techniques(Implementing M.S.A & S.P.C)6-7 September, New Delhi

ACTIVITIES & PROGRAMMES CONDUCTED DURING JULY - SEPTEMBER 2012

FORTHCOMING PROGRAMMES October - November 2012

14-20 Oct,

2012

CII-IQ Business Excellence Best Practices

Sharing Mission to Munich, Germany

GERMANY

26-27 Nov,

2012

Workshop on Planned Maintenance

PUNE

24 Oct,

2012

Jury Meeting of the CII-EXIM Bank Award

for Business Excellence-2012

BANGALORE

22-23 Oct,

2012

Workshop on QM Methodology

NEW DELHI

16-17 Oct,

2012

Best Practices in Manufacturing - Mission

to Successful TPM Practising

organisations

MUMBAI

17 Nov,

30 Nov, 2012

School Excellence Conclave

VIZAG

CHENNAI

CII Headquarters : Mantosh Sondhi Centre, 23 Institutional Area, Lodi Road, New Delhi 110003. Phone : 91-11-24629994 - 7 Fax :91-11-24626149 / 24633168



CONTACT DETAILS

Confederation of Indian IndustryCII Institute of Quality

Bharat Nagara 2nd StageMagadi Road, Vishwaneedam Post,

Bangalore - 560 091 T : +91 80 23286085 / 7690/9391

F : +91 80 23280314

Kolkata

Confederation of Indian Industry 6, N.S. Road Kolkata 700001 T : +91 33 22307727 / 28 / 1434F : +91 33 22301721, 22312700

Chennai

Confederation of Indian IndustrySouthern Region98/1,Velacherry main roadGuindy. Chennai 600032T : +91 44 42444555

F : +91 44 42444510

Gurgaon

Confederation of Indian Industry Plot No. 249 F, Sector - 18 Phase IV, Udyog ViharGurgaon - 122015 T : +91 124 4014060-67

F : +91 124 4014069 / 80

Pune

Confederation of Indian IndustryPune Zonal Office10th Floor, Office D, Godrej Eternia-C,

'B' Wing, 3, Off Pune Mumbai HighwayWakdewadi, Shivajinagar, Pune 411 005T : +91 20 66075800 / 01

F : +91 20 66075822

For further details, please contact:[email protected]


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Confederation of Indian Industry uality Newsnewsletters.cii.in/Quality-Newsletter/september12/sep12.pdf · 1st Nov 2012 followed by a Two day Summit ... – 15 September at Infosys

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