Conducting Interview and Questioner Pertemuan 07 Matakuliah: PSYCHOLOGY PEMERIKSAAN Tahun: 2009.

Conducting Interview and Questioner Pertemuan 07

Matakuliah : PSYCHOLOGY PEMERIKSAANTahun : 2009

Bina Nusantara University 3

Conducting Interview and Questioner

Session 07


Learning Objectives

• Understanding about what interview and questioner means• Understanding about the purpose of interview and

questioner• Understanding the activities of interview• Understanding variables need to be considered in doing an

interview• Understanding variables need to be considered in making a

questioner• Understanding and practicing how to do an interview


What is Questioner

• Questioner is a list of questions proposed in order to get written answers from responders.

• Since the responders answer the questions in written and unsupervised, so they may write/ answer the questions incorrectly.


The Merits of Questioner

Advantages• Massive• Simultaneous

Disadvantages• Need to validate• Can not see the gesture


What is interview ?

• Interview is one of audit procedures conducted by auditors during audit process

• Interview is an activity in getting information from someone by proposing verbal questions and expecting answers.

• In an interview there should be at least one interviewer and one interviewee

• Questions are asked directly by an interviewer to the interviewee, and the interviewee answer directly the questions


Types of Interview

• Face to face interviewis an interview conducted in a room where an interviewer and interviewee meet and do the interview

• The interviewer can hear directly the answers of the interviewee and also see directly the expression of the interviewee. These are some of the advantages of face to face interview.


Types of Interview

• Interview through telephone connection– Instead of face to face, interview can also be conducted

through telephone connection.– Interviewer and interviewee do not meet directly in a room,

so they will not get the advantages of a face to face interview.– The exception is when the telephone connection is furnished

with camera and screen (television).


Types of Interview

• Interview through internet connectionInstead of face to face and telephone connection, interview can also be conducted through internet connection.– Interviewer and interviewee do not meet directly in a room,

so they will not get the advantages of a face to face interview.

– The exception is when the internet connection is furnished with camera and screen (television).


The Uses of Interview

Interviews help to obtained:1. information that establishes the essential elements of the

crime (problem)2. leads for developing cases and gathering other evidence3. the cooperation of the victims and witnesses4. information on the personal backgrounds and motives of

witness5. sense of honesty of the interviewees


The purposes of an Interview• To get information directly from a source of

information (knowledgeable person).• Interview (inquiry) is often complementary to

performing other audit procedures.


Inquiry (Interview) involves

• Considering the knowledge, objectivity, experience, responsibility, and qualification of the individual to be interviewed

• Asking clear, concise, and relevant questions• Using open or closed questions appropriately• Listening actively and effectively • Considering the reactions and responses and asking follow-up

questions• Evaluating the response


The Importance of Interview

• Getting information directly from source of information

• Providing the auditors with information not previously possessed or with corroborative evidence

• Might provide information that differs significantly from other evidence the auditor has obtained

• Might confirm an auditor’s understanding or the audit evidence that the auditor has obtained


The Functions of Interview

• As a primary method, interview is the only one data collecting tool used to get information needed

• As a secondary method, interview is the complementary of methods or tools used to get information needed.

• As a criteria, interview is a tool to check the correctness of data or information collected.


The Advantages of Interview

• Feed back can be received promptly,• Can avoid misunderstanding,• Can create more conducive environment in

getting information


Factors needed for a good interview ?

• Room or location of interview• Time of interview• Length of interview• Atmosphere built up during an interview• Gesture of interviewer and interviewee• Tone of voice sounded by interviewer and interviewee• Perception of interviewer and interviewee• Words used by interviewer and interviewee


Words or Sentences Usedby interviewer

• Boss : Where were you born? Sardar : India .. Boss : which part? Sardar : What 'which part'? Whole body was born in India .

• Sardar were fixing a bomb in a car. Sardar 1 : What would you do if the bomb

explodes while fixing. Sardar 2 : Don’t worry, I have one more.

• Sardar : What is the name of your car? Lady : I forgot the name, but it starts with 'T'. Sardar : Oh, what a strange car, starts with Tea. All cars that I know start with gas.


Words or Sentences Usedby interviewer

• Boss : Where were you born? Sardar : India . Boss : which part? Sardar : What 'which part'? Whole body was born in India .

• Sardar were fixing a bomb in a car. Sardar 1 : What would you do if the bomb

explodes while fixing. Sardar 2 : Don’t worry, I have one more.

• Sardar : What is the name of your car? Lady : I forgot the name, but it starts with 'T'. Sardar : Oh, what a strange car, starts with Tea. All cars that I know start with gas.


Words or Sentences Usedin a Good Interview

• Simple words• Straight to the point• Clear and not multi interpretation• Not using jargon unless necessary• Open-ended questions• Closed questions• Leading questions


Types of Interviewee• The friendly interviewee• Neutral interviewee,• Hostile interviewee


Tips in conducting an interview

• Preparation of an Interview– Define the materials of interview– Decide the person to be interviewed– Define the time of interview– Make interview guidance

• Make opening statement• Always be positive• Always be a good listener• Document the process of interview and its results• Evaluate the answers• End the interview


Evaluating the answers of interviewee

• The Relevance of an answer.If an answer of interviewee is not relevant to the question, the interviewer should repeat the same questions by using other sentences.

• Paraphrasing.If an answer of an interviewee is unsystematic, the interviewer need to confirm the answer to ensure he/she has the same understanding as the interviewee’s.


Evaluating the answers of interviewee

• Probing.is a condition where the interviewee has answered the questions clearly and relevantly, but the interviewer still need to dig up more information from the interviewee.


Characteristics of a Good Interview

• Sufficient length and depth to uncover relevant facts

• Focus on pertinent information and quickly steer talk away from irrelevant information

• End on a positive note• Conducted as closely as possible to the event in

question• Objective, fair, and impartial manner


Exercise

Role play• Get two students• One interviews the other• Topics

– Personal identification– Experience during studying in Binus– Plan of Continuing education– Social life

• Observe the process of interview and make a report.

Conducting Interview and Questioner Pertemuan 07 Matakuliah: PSYCHOLOGY PEMERIKSAAN Tahun: 2009.

Documents