Concurrent Session: Leadership and HR vs …...Concurrent Session: Leadership and Execution HR vs Procurement —Who Runs the Show? Moderator ... •Go‐live planned for 1st July
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Concurrent Session: Leadership and ExecutionHR vs Procurement —Who Runs the Show?
Moderator:Matt Norton, Research Analyst, Staffing Industry Analysts
Panellists: Richard Jackson, Managing Director, Hays Talent Solutions Andy Moffitt, Group Professional Services Director, Computacenter Jonathan Winters, VP, Sourcing Team Lead, Bank of America Merrill Lynch
The process of obtaining goods and services from preparation and processing of a requisition through to receipt and approval of the invoice for payment. It commonly involves (1) purchase planning, (2) standards determination, (3) specifications development, (4) supplier research and selection, (5) value analysis, (6) financing, (7) price negotiation, (8) making the purchase, (9) supply contract administration, (10) inventory control and stores, and (11) disposals and other related functions.
The administrative discipline of hiring and developing human capital so that they become more valuable to the organisation. Human Resource management includes (1) conducting job analyses, (2) planning personnel needs and recruitment, (3) selecting the right people for the job, (4) orienting and training, (5) determining and managing wages and salaries, (6) providing benefits and incentives, (7) appraising performance, (8) resolving disputes, (9) communicating with all employees at all levels.
Computacenter- One of Europe’s leading vendor independent IT Services companies- 2014 turnover £3.1bn- £86m EBIT- 14,000+ employees Contingent Workforce
- 2180 contingent workers across Europe (Q4 2014 average per day)- 1350 UK- 700 DE- 130 FR
Full MSP & VMS• MSP in existence since 2001• VMS added in 2009 and upgraded in 2011• Current MSP provider ‐ Hays• Covers 95% of total spend• Delivers cost savings, quality, control and speed of response
Approach in 3 CountriesPSL moving to MSP & VMS• 5 Platinum Partners with long tail of other providers• Only 40% of spend through Platinum Partners – partner selection de‐centralised, administration centralised• Complex compliance environment and getting tougher• Tender process completed in 2014 to implement MSP & VMS solution, preferred partner selected• Go‐live planned for 1st July 2015 to deliver UK benefits with Delivers cost savings, quality, control and speed of response
PSL• Smaller numbers compared to UK and DE and PSL recently brought under control
• New PSL processes implemented in Q1 2015• Plan to investigate MSP & VMS solution in H2 2015 ready for implementation programme in 2016 with one of either the UK or DE partner
Over 80% of the contingent workforce is involved in delivering front‐line services to Computacenter customers ‐ this drives the thinking
The direct relationship between Computacenter service management and the MSP provider leads to a better service for the customer and improved outcomes for Computacenter
The relevant operational/service manager is accountable for all aspects of customer delivery including resourcing. The MSP provider is part of the solution, regarded as a virtual member of the service delivery activity
Speed of response to resolve issues and new engagements. Short notice, large requests are a feature of the service
Regular regional service reviews with operational management allow the MSP provider to get “under the skin” of service delivery leading to improved quality and proactive and innovative solutions
Over 50% of engagements are covered by pre‐determined rate cards. When not, operational managers are better placed to understand the market e.g. a Consultancy manager knows the market value of a Citrix Consultant as he/she recruits permanent and contracted
Procurement best practice is engaged for tender processes but decision making and on‐going contractual relationship and management is through Operations
Appointed in 2014, AMS provide the RPO for all 23 of our EMEA territories, recruiting for a wide variety of critical roles at all levels across the EMEA business.
AMS are responsible for the end to end hiring process for any permanent staff outside of Campus, Front Office and MBNA .
AMS have experts across multiple industries, this helps BAML gain access to resources pools that we couldn't otherwise see.
Both services are fully integrated in to our onsite HR teams, and many in the business wouldn't know that they aren't BAML employees.
Both services also manage the Bank’s preferred supplier lists: allowing the Bank to:
‐ Receive one invoice for all workers over a given period
‐ Be free of managing multiple agency relationships
Both services are charged with 100% fulfilment regardless of channel / source. Various tools are used to ensure that fulfilment doesn’t compromise one of the four key tenets of: quality, cost, speed and risk
Both services are a blend of onsite and offsite maximising the service visibility whilst ensuring non client facing tasks are performed offsite