CONCESSIONAIRE OFFICE STAFF INSTALLATION OF NEW SERVICE CONNECTION Inspection of water service connection after construction/installation CSA-New Accounts assist the concessionaire in filling out Application forms Submits the filled out Application form CSA-New Accounts brief applicants of EWD policies. Verifies the completeness of data in the application form and forward the same to CSA-Billing Wait for the inspector to check the availability of water & give estimate of materials Customer Assistant informs the customer to wait for the inspector CSA-Billing certifies that the applicant & nearest kin in the same compound has no outstanding unsettled accounts with EWD Inspectors conduct site inspections. Commercial: location of tapping point & in house piping’s, Operation: adequacy of water. Prepare inspection reports. CSA-New Accounts prepares letter to the applicant with the cost estimate of labor and materials for signature of the Section Head ( Commercial) The general manager approves the application form CSA-New Accounts informs concessioners To pay NSC fee & customers deposits CSA – New Accounts prepares Service Request. Commercial Section head approves and schedule the installation Installation of tapping Inquire & fill out Application forms Pay to the office collector the NSC Fee & customers Deposit payable to cashier Collector/ Cashier receives payment & issue Official Receipt Present or to customer asst. & ask copy of contract/policy Of EWD
45
Embed
CONCESSIONAIRE OFFICE STAFFescalantewd.gov.ph/wp-content/uploads/2016/09/EWD...application form CSA-New Accounts informs concessioners To pay NSC fee & customers deposits CSA – New
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
CONCESSIONAIRE OFFICE STAFF
INSTALLATION OF NEW SERVICE CONNECTION
Inspection of water service connection
after construction/installation
CSA-New Accounts assist the concessionaire in filling out
Application forms
Submits the filled out Application form
CSA-New Accounts brief applicants of EWD policies. Verifies the completeness of data in the application form and forward the same to CSA-Billing
Wait for the inspector to check the availability of water & give estimate of materials
Customer Assistant informs the customer to wait for the inspector
CSA-Billing certifies that the applicant & nearest kin in the same compound has no outstanding unsettled accounts with EWD
Inspectors conduct site inspections. Commercial: location of tapping point & in house piping’s, Operation: adequacy of water. Prepare inspection reports.
CSA-New Accounts prepares letter to the applicant with the cost estimate of labor and materials for signature of the Section Head ( Commercial)
CSA – New Accounts prepares Service Request. Commercial Section head
approves and schedule the installation
Installation of tapping
Inquire & fill out Application forms
Pay to the office collector the NSC Fee & customers Deposit payable to cashier
Collector/ Cashier receives payment & issue Official Receipt
Present or to customer asst. & ask copy of contract/policy
Of EWD
INSTALLATION OF NEW SERVICE CONNECTION
The concessionaire inquires & fills out application forms with the assistance of CSA-New Accounts. After submission of the filled out form , CSA-New Accounts brief applicants of EWD policies. Verifies the completeness of data in the application form and inform applicant to wait for the inspection as to the availability of water and estimate of materials.
CSA - Billing certifies that the applicant & his/ her nearest kin in the same compound has no outstanding unsettled accounts with EWD. Inspectors conduct site inspections. As to the commercial crews: the location of tapping point & in house piping’s, and for operation crews : adequacy of water and both will prepare inspection reports.
CSA-New Accounts prepares letter to the applicant with the cost estimate of labor and materials for signature of the Section Head ( Commercial) and forward the same to the general manager for the approval of the application form.
CSA-New Accounts informs concessioners to pay NSC fee & customers deposits payable to Cashier/Teller. The applicant ask a copy of contract after payment was made.
CSA – New Accounts prepares Service Request to be approved by the Commercial Section head and schedule the installation. After the installation of tapping , inspection of water service connection will be conducted as to meet the installation standards.
PROCESSING OF COMPLAINTS
CONCESSIONAIRE COMMERCIAL OPERATION
Ears out complaint to Customer Service Assistant
CSA takes note & prepares Maintenance Order & Service Requests
CSA record the complaints & forward Service Request to supervisor of commercial section and maintenance Order to authorized representative of Operation Division
Supervisor/authorized personnel received Service Requests/ Maintenance Order & schedule the work activity
Plumber proceed to site for work execution Wait for action and follow up complaints
Plumber request customer to sign the Service Request after work completion Signs service request form
signifying satisfaction
Forward signed and accomplished Service Request/ Maintenance Order to Supervisor for verification of its completeness.
Supervisors’ forward Service Request/ Maintenance Order to Customer Assistant/clerk basis for the preparation of Service Request & Maintenance Order Status Report to be signed by their supervisor and submit the same to Section Head and General Manager for information.
PROCESSING OF COMPLAINTS
The concessionaire ears out complaint to Customer Service Assistant.
CSA take note & prepares Maintenance Order & Service Requests. CSA record the complaints & forward Service Request to supervisor of commercial section and maintenance Order to authorized representative of Operation Division.
The supervisor/authorized personnel received Service Requests/ Maintenance Order & schedule the work activity. Plumber proceed to site for work execution.
The plumber request customer to sign the Service Request after work completion signifying work satisfaction.
The plumber forward signed and accomplished Service Request/ Maintenance Order to Supervisor for verification of its completeness.
The supervisors’ forward Service Request/ Maintenance Order to Customer Assistant for the preparation of Service Request & Maintenance Order Status Report to be signed by their supervisor and submit the same to Section Head and General Manager for information.
RE-OPENING OF WATER SERVICE CONNECTION
OFFICE STAFF
Disconnected Concessionaires inquire his/ her account prior to Re-opening of service Connection
CONCESSIONAIRE
CSA-Account verifies the date of disconnection, prepares Statement of Account & give it to the Concessionaire
CSA- informs the concessionaire to pay to the collector
Pay to the office collector upon presentation
CSA-Customer Service prepares the Service Request for inspection prior to Re-opening
Inspector conducts site inspection to determine whether SC is temporary or permanent closed. Prepare reports.
Customer Service Asst. informs the Concessionaire to pay EWD Office
Customer Accounts Asst. noted the payment and forwards SOA to the Customer Service Asst. for the preparation of Service Request for Re-opening
Office collector receives payment & Issues Official Receipt. Forward s SOA & OR to the Customer Accounts Assistant
The Section Head of Commercial Section approves the Service Request
Maintenance Crew re-opens the Service Connection
Currently disconnected
Disconnected more than 2 months
RE-OPENING OF WATER SERVICE CONNECTION
Disconnected Concessionaires inquire his/her account prior to re-opening of service connection. CSA-Account verifies the date of disconnection, prepares Statement of Account & give it to the concessionaire and informs the concessionaire to pay to the collector (for currently disconnected).
If disconnected more than 2 months CSA-Customer Service prepares the Service Request for inspection prior to re-opening. Inspector conducts site inspection to determine whether SC is temporary or permanent closed. Prepare reports.
Customer Service Asst. informs the concessionaire to pay his account at the EWD Office. The concessionaire pay to the office collector upon presentation of the statement of account. Office collector receives payment & issues Official Receipt. The office collector forwards Statement of Account & Official Receipt to the Customer Accounts Assistant.
Customer Accounts Asst. noted the payment and forwards Statement of Account to the Customer Service Asst. for the preparation of Service Request for re-opening to be approved by Commercial section head. Maintenance Crew re-opens the Service Connection.
DISCONNECTION OF WATER SERVICE CONNECTION
CSA – Customer Accounts print-out & verifies list of unpaid concessionaire right after due date of every zone
Disconnection crew distributes notice of disconnection to unpaid concessionaires
CSA – Customer Accounts verifies if concessionaire paid their overdue /unpaid
Disconnection crew implement disconnection by pulling out the water meter & endorse to officer – in charge
CSA- Customer Service records the name of disconnected concessionaire, meter reading, serial number, Etc.
CSA- Customer Service informs the CSA- Billing & office collectors of the list of disconnected service connection for the day
Officer In charge cross out delete in the list the name of concessionaires who made payment
YES PAYMENT
HAS BEEN MADE
DISCONNECTION OF WATER SERVICE CONNECTION
Customer Services Assistant – Customer Accounts print-out & verifies list of unpaid concessionaire right after due date of every zone. Disconnection crew distributes notice of disconnection to unpaid concessionaires.
CSA – Customer Accounts verifies if concessionaire paid their overdue/unpaid accounts. If PAYMENT HAS BEEN MADE Officer In charge cross out in the list the name of concessionaires who made payment.
Disconnection crew implement disconnection by pulling out the water meter & endorse to officer – in charge. CSA- Customer Service records the name of disconnected concessionaire, meter reading, serial number, etc.
CSA- Customer Service informs the CSA- Billing & office collectors of the list of disconnected service connection for the day.
COLLECTION EFFORTS LEADING TO DISCONNECTION
Deliver Notice of Disconnection
Customer signs received on duplicate of notice
Customer pay water bill Customer does not pay
Collection, OK Disconnection crew attempts to disconnect
OK, disconnected Customer visits the office and make a Promissory Note
Customer pay as promised Customer fails to pay
Disconnection Team makes final disconnection
OK Fails to disconnect
Report to Customer on Disconnection
COLLECTION EFFORTS LEADING TO DISCONNECTION
The disconnection crew delivers Notice of Disconnection. Customer
signs received on duplicate of notice and pay to the office their water
bills due. In the instance that customer does not pay, the Disconnection
crew disconnect service connection. In the event that the customer refuse
to be disconnected he will visit the office and make a Promissory Note
and paid the same on the promised date. If customer fails to pay as
promised, disconnection team makes final disconnection. Despite of all
efforts exerted the team fails to disconnect he will report the case to
Customer Assistant on Disconnection
UTILITY RULES AND REGULATIONS
GOVERNING THE OPERATIONS OF THE
ESCALANTE WATER DISTRICT
The Board of Directors of the Escalante Water District do hereby ordain as follows:
SECTION 1. WORDS AND PHRASES: For the purpose of these regulations the present tense
shall include the future; all words in the plural number shall include the singular number;
and all word in the singular number shall include the plural number; all words in the feminine shall include the masculine gender.
SECTION 2. DEFINITIONS: Whenever in these regulations the following words and phrases set forth
in this section are used, they shall, for the purpose of these regulations have the meanings,
respectively described to them in this section:
A. “BOARD”: The Board of Directors and other officers duly designated for specific purposes
or authorized to act in their stead.
B. “DISTRICT”: The Escalante Water District, its Board of Directors, General Manager and
other appointed officers and any other persons or bodies vested with responsibility and
jurisdiction in matters pertinent to said District.
C. “SERVICE CONNECTION”: The tapping of water main and the laying of pipes from the
main to the curb line or outside of the property line immediately after the mainline and setting
of the water meter and meter box.
D. .“FIRE CONNECTION”: The tapping of water mains and the laying of pipes from the
main to the curb line and the setting of the shut-off valve, flow detection device and vault. .
E. “COST”: Labor, materials, transportation expenses, supervision engineering and all other
necessary overhead expenses.
SECTION 3. GENERAL POLICY ON WATER SERVICE:
a. It is the declared policy that all water service connections are to be metered.
b. That no water is to be delivered without charges except for fire fighting purpose only.
c. For new connections, the materials and labor required for the service connection, installation,
including the water meter shall be at the expense of the customer.
d. The Water District shall maintain the service connection materials except the water meter as
prescribed.
e. The water meter shall be maintained under the following terms and conditions, to wit:
1. The Water District shall at its own expense both for labor and material, maintain the
water meter for its natural wear and tear within the first five (5) years from installation
thereof of the water meter.
2. After the first five (5) years, the district shall undertake the repair for both labor and
materials, at the expense of the customer as the herein subject of staggered payment for
the meter maintenance fee of Five (P5.00) Pesos per month.
3. In case the water meter is stolen, the customer is hereby obligated to request the WD to
replace it immediately or else the service will be discontinued. However, if the customer
bought the water meter from other source, the water meter will then be subjected to
accuracy testing and a testing fee of P100.00 or more.
4 In case of the meter’s accidental damage, the District may undertake the repair work at
the expense of the customer, provided that the water meter is still repairable.
f. All pipes and fixtures extending from the water meter or lying within the customer’s property
shall be installed and maintained by the customer.
g. The furnishing of free water to the general public at public faucets is a function of local
government. Any such government entity may make application for the installation of such
service. All water consumed through a public faucet will be charged at the lowest rate block or
as government class.
h. The jurisdiction and responsibility of the District shall end at the water meter and the District
shall not be liable at any case for damages beyond the meter. In addition, in case the District files
a collection suit to enforce collection for the cost of service due or seek justice and fairness due
to violations, pilferage, etc. from any court of justice, forum, authority, etc., for administrative or
civil proceedings, payment of fees, charges, recordation, litigation shall be at the expense of the
customer.
SECTION 4. APPLICATION FOR SERVICE CONNECTION: Any person, firm or office
interested to have a water supply service shall file an accomplished Application for
Service form signed by:
a. Applicant if he is the property owner.
b. Applicant and property owner as co-maker if applicant is a tenant
After a field inspection of the premises being applied for and the WD’s finding that water
supply and pipelines are available or can accommodate such service application, all necessary
fees and charges shall be paid by the applicant or by his/her designated agent. Thereafter, a
Contract for Water Service shall be executed by and between the Applicant and the District
General Manager.
The Water District should require that the Contract be notarized by District’s Legal Counsel
or his representative in the presence of two witnesses of both parties and may require the spouse
to sign the “Conforme” provided in the contract.
The District may require prior to Contract signing the compulsory attendance of applicant to
a four (4) hours briefing pertaining to application, water service and the rules and regulations
being enforced by the Water District.
The Contract for water service establishes among others the following conditions to wit:
APPLICANT IS SUBSCRIBED TO :
1. Guarantee payments of all sums as they become due for water services rendered in pursuance of said
application until a written notification is received by the Water District to discontinue or transfer such
service.
2. Release the Water District from all responsibility that may be attributed to water leakages or freely
flowing from any pipe or appurtenances at any point within the premises being serve as well as those
arising from service interruptions due to causes beyond the District’s control.
3. Be held responsible for any tampering and damages to water facilities as a result of pilferage or
committing any acts contravening Water Laws, District’s Rules and Regulations, Policies and
Practices, the Provincial Utilities Act of 1973 and the Water Crisis Act of 1995.
4. Allow District’s representative to have access in premises, house or building for the purpose of
reading and/or inspecting water meter, ascertaining condition of water supply pressures in the
taps/outlets/faucets, cross-connection, status and quality of alternative water supply, etc. And to
respect the District’s authority to enforce its rules and regulations, policies and practices including
the routine disconnection of delinquent accounts and disruption of service due to pilferage.
ESCALANTE WATER DISTRICT IS COMMITTED TO:
1. Provide with diligence and care the conveying of a safe, adequate, reliable and economically viable
water supply service, within the reach of the poorest of the poor, at twenty-four (24) hours a day
water service and at 100% service coverage possible.
2. Communicate formally to all registered customers any information and changes of the District’s
operational policies and practices and thereafter shall be made effective and enforceable after thirty
(30) days from dissemination thereof.
3. Present to the water-consuming public all project to be financed by loans as well as any water rates
adjustment in a Public Hearing/Forum for proper consultation and information.
4. Be vigilant and bold enough in monitoring, inspecting, apprehension and prosecution of violators,
perpetrators and pilferers in accordance with the District’s rules and regulations, policies, practices,
the Provincial Water Utilities Act of 1973, Water Crisis Act of 1995, Water Code and other laws
governing utilities.
SECTION 5. CLASSIFICATION OF SERVICE CONNECTIONS: The general class of
connections or customers is dependent on how water is used such as:
A. DOMESTIC CLASS: this is a connection whereby water is purely used for domestic needs such as for
drinking, washing, cooking, bathing, watering small gardens, washing of private cars, etc. This is the
lowest rate block with a conversion factor of 1.0.
B. GOVERNMENT CLASS: This class uses water primarily for public service and not intended to generate
profit. The rate class is the same as the domestic class at conversion factor of 1.0.
C. COMMERCIAL CLASS: This class includes all building used as place for conducting business
transactions and generating profit. This class has sub-classifications, which ranges from factor 1.25 to
2.00. For consistency the implementation the class is categorized as follows:
1.. Commercial-C (Factor 1.25): Covered herein are apartments whose owners assume payment of water bills
using one control water meter.
2. Commercial-B (Factor 1.5): Included in this class are:
- Sari-sari stores
- Vulcanizing and repair shops
- Other premises utilized for selling foods or services including premises used for living quarters.
3. Commercial-A (Factor 1.75): The following belongs to this class such as:
- Photo services
- Dental and medical clinics
- Warehouses
- Groceries
- Gift shops
- Offices, including government profit generator
- Drugstore
- Wholesale and retail outlets
- Furniture shops
- Fish and meat stalls in public markets
4. Full Commercial (Factor 2.0): Included herein are the following, to wit:
- Rest Houses
- Hotels, Lodges and the likes
- Hospitals, whether private of public
- Cafeteria managed by cooperatives, corporations, etc.
- Ice cream parlor
- Beer houses
- Bars, Night clubs and disco pads
- Restaurants
- Gasoline stations and terminals
- CHB and concrete products manufacturers
- Theaters
- Carinderias
- Confectioneries, bakeries
- Ice plants
- Private schools
- Boarding houses
- Billiard halls and other games and entertainment places
D. BULK/WHOLESALE (Factor 3.0) This include the following to wit:
1. Domestic Connections who sell/vend water without transforming into another product or supplies water
to other for a fee such as bottled water manufacturer.
2. Vending water in bulk quantity such as sale to tankers or by containers to contractor’s ships,
airplanes, trucks and for factory use.
E. OTHER POLICIES ON SERVICE CONNECTIONS:
1. Each parcel of land under separate ownership must be provided with individual service.
2. Two or more dwelling units under one ownership and on the same lot maybe supplied
through the same service connection if occupied/ used by immediate members of the family
(son and daughter only). Provided, however, that the Board shall reserve the right to limit
the number of dwelling units to be supplied by the same service. The District approves the
application for such arrangement.
3. When a property provided with a service is subdivided, the present service shall be
considered as belonging to the lot or parcel of land upon which it fronts.
4. Generally, if a building being served is used as domestic and commercial the connection
may therefore be classified to the higher class, or else refer to items A to D.
REVISED NEW SERVICE CONNECTION FEES
I. Standard Installation Cost (Material Cost)
MATERIALS ½”Ø Svs. Conn
Price Per Unit
No. of
Unit/s
Amount
¾” Ø PE Tube (6LM) P 35/LM 6LM P 210.00
½” Ø Brass Adaptor P 132.00 1 P 132.00
¾” Ø Replacement Piece P 192.00 2 P 384.00
½” Ø X ¾” Ø Elbow Reducer P 25.00 1 25.00
½” Ø X 12” Ø GI Stand Pipe 36.00 2 72.00
½” Ø Brass Ball Valve
w/ lockwing
223.00
1
223.00
½” Ø Street Elbow 15.00 1 15.00
½” Ø X 90° GI Elbow 12.50 2 25.00
Saddle Clamp
2” Ø 180.00 1 180.00
3” Ø 350.00 1 350.00
4” Ø 480.00 1 480.00
6” Ø 550.00 1 550.00
8” Ø 880.00 1 880.00
Material Cost P 1,266.00
Price Escalation (10%) 126.00
Total Service Conn Fee P 1,392.00
Say P 1,440.00
II. Standard Installation Cost (Labor Cost)
A. New Connections
Pipe Size Installation Cost
½” Ø P 1,790.00
¾” Ø P 1,965.00
1” Ø P 2,080.00
2” Ø P 2,455.00
B. Charges Per Joint:
Material ½” Ø ¾” Ø 1” Ø 1 1/2” Ø 2” Ø
GI Pipe, 6LM P 50.00 P 40.00 P 45.00 P 55.00 P 65.00
GI Elbow 90° 30.00 40.00 45.00 55.00 65.00
GI Tee 30.00 40.00 45.00 55.00 65.00
GI Nipple 30.00 40.00 45.00 55.00 65.00
GI Coupling 30.00 40.00 45.00 55.00 65.00
Faucet 30.00 40.00 45.00 55.00 65.00
Gate Valve 30.00 40.00 45.00 55.00 65.00
Reducer 30.00 40.00 45.00 55.00 65.00
PE Tube, 6 LM 30.00 40.00 45.00 55.00 65.00
GI Street Elbow 30.00 40.00 45.00 55.00 65.00
GI Bushing 30.00 40.00 45.00 55.00 65.00
Saddle Clamp 100.00 150.00 175.00 200.00 250.00
Ball Valve 30.00 40.00 45.00 55.00 65.00
C. Excavation Fee: (Tapping from Main Line)
60 CM. Width x 60 CM up to 1 Meter Depth
Minimum Charge Above
1 meter deep Over 1 meter
Soft Soil P 150.00 P 250.00
Combination Soft and Hard 200.00 350.00
Hard 250.00 450.00
Macadam 350.00 600.00
D. Boring Fee
½” Ø ¾” Ø 1” Ø 1 ½” Ø 2” Ø
PVC Pipe P 150.00 P 175.00 P 200.00 P 300.00 P 350.00
GI Pipe 250.00 275.00 300.00 350.00 400.00
CI Pipe 275.00 400.00 450.00 475.00 550.00
E. PIPE THREADING
1/2” Ø Pipe P 30.00 per end thread
¾” Ø Pipe 40.00 per end thread
1’ Ø Pipe 45.00 per end thread
1 ½” Ø Pipe 50.00 per end thread
F. REPLACEMENT / INSTALLATION OF BATHROOM FIXTURE
Repair of Shower Head _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ P 50.00 each
Replacement of Lavatory & Accessories _ _ _ _ _ _ P 150.00 each
SECTION 6. FEES AND CHARGES: These are financial obligations of applicants and/or customers
to be satisfied at different level or stage of application and installation or commission before
actual water service is delivered to the customers as herewith defined and instituted in
Appendix “A” to wit:
1. APPLICATION/REGISTRATION FEE: This covers expenses in customer service / or
materials in:
a. Accepting and welcoming applicant to the office.
b. Providing copies of the Application Form to applicant and assist in filling it
out.
c. Providing initial briefing on how to apply for service connection.
d. Informing the applicant of the District’s Rules and Regulations, policies.
Also to be discussed are the WD concept, Provincial Water Utilities Act of
1973, Water Crisis Act of 1995. (Specifies – the obligations of both the
District and the Customer)
e. Assisting applicant on the step by step procedures such as payment of:
1) Application/registration fee with the Cashier;
2) Inspection fee if applicant wants to know how much will he spent
for the service connection and the feasibility of getting a service.
The inspection if feasible, will provide an accurate estimate of the
materials and labor needed to have a connection. Copy of this
material take off is provided the applicant.
f. Assisting and informing an interested applicant to pay all the amounts due
for service connection i.e., materials and labor including other fees and
charges such as service guaranty deposit, meter maintenance fee, etc.
g. Assisting applicant in the final briefing, signing of Contract for Water
Service and notarization.
h. Enrolment in District’s Service Connection Record, preparation of Customer
Ledger Card, Memorandum Receipt for water meter and assigning
Customer’s Account Number.
i. Endorsing approved application (together with the permits issued by the City
Engineer and/or the Barangay official) to the Engineering Division for actual
installation, commissioning and turn over of service connection to customer.
The registration aspects involved enrollment or registration of legalized, illegal or
unauthorized or misclassified connections into the official records of the District (Service
Connection Record and Creation of various operating records such as Customer Ledger Card,
Meter Reading Card, etc.)
2. INSPECTION FEE: The fee covers expenses to be incurred in conducting credit
investigation, reconciliation with District records and field investigation to determine
positively the following, to wit:
a. That distribution pipeline is available;
b. That existing water pressure can accommodate the application;
c. That premises have no existing obligation with the Water District;
d. That tapping point, material and labor cost are identified;
e. Service connection determined as to size, use category, demand quantity, length and
manner of installation, including cost of both materials and labor.
f. That the relative location of the building is identified from neighbor on both sides and
account number designation is properly allocated.
g. That applicant’s capacity and willingness is double checked;
h. Estimate of material take-off with acquisition cost;
i. Engineering recommendation for approval is made (non-refundable)
3. TAPPING FEE: This covers payment of labor in breaking the pavement cover, excavation of
material cover, exposing the distribution pipeline, installation of saddle clamp, boring/drilling the
distribution pipeline to draw water and installation of corporations stop or valve. Also, it includes
labor in backfilling of trench excavation. Material and labor for restoring to original surface are not
included. (Non-refundable)
The tapping of the mainline consists of the following works, to wit:
1. Breaking of surface cover (labor)
a. Concrete P________________
b. Asphalt ________________
c. Gravel/Stone ________________
d. Earth/Soil ________________
2. Excavation of materials to expose pipeline at an area where a tapping plumber could work to
install the saddle clamp, bore/drill a hole and install a gate valve.
e. Concrete P________________
f. Asphalt ________________
g. Gravel/Stone ________________
h. Earth/Soil ________________
3. Tapping properly by installing the saddle clamp, boring/drilling hole to the pipeline and
installing of corporation stop. (Labor cost is included in Schedule AA-Plumbing Fee)
4. Backfilling and tamping of excavated materials to a point to enable the restoration of the
previous surface. (For the insurance to protect District distribution line, District has to do it
by itself).
5. Restoration of Surface (Material and Labor) – The cost of this work is at the expense of the
customer. The customer has the first option to undertake works subject to the approval of
the Barangay official and the final approval of the Municipal Engineer. The District may
be requested to do the job for a fee at:
a. Concrete, per cu.m. P _______________
b. Asphalt, per cu.m. _______________
4. SERVICE CONNECTION FEE: This amount covers the payment of labor and materials in inter-
connecting with the tapping point, cutting of ground or road surface, trench excavation, laying of
pipe materials, installation of meter stand including the water meter and meter box, backfilling with
graded materials and tamping of pipe cover materials, This also includes services to be rendered to
the applicant during the service connection installation, commissioning for actual operations of the
installed system and turnover. Restoration of pavement cover not included. (Non-refundable)
The cost of installation of the service connection from the distribution line to the water meter is
included in the Plumbing fees covered by Schedule AA.
However, by mutual agreement the other works may be done by the customer or to request the
District to do the following works for a fee, to wit:
1. Cutting on road or surface pavement:
a. Concrete, per linear meter P _______________
b. Asphalt, per linear meter _______________
c. Gravel/Stone/Adobe, per linear meter _______________
2. Trench excavation to remove materials until the desired depth is reach such that the required
depth plus the size of pipe is based on the following pavement, to wit:
a. Concrete, depth of 0.70m + pipe diameter P _______________
b. Asphalt, depth of 0.76m + pipe diameter _______________
c. Other materials, depth no less than 0.90 m _______________
3. Laying or installation of service connection pipeline from the tapping point to the meter stand
including the water meter and meter box. This cost is included in Schedule AA, Plumbing
fees.
4. Backfilling of trench excavation to cover the pipeline and appropriate or selected materials
thereby protecting the pipes from collapsing or to cause injury. The District shall do this
portion as insurance from damage.
5. Restoration of road surface or pavement to original form. This is the responsibility of the
customer to pay the cost of materials and labor subject thereof to approval of the Barangay
or the Municipal government.
However, the customer may request the District to do the work under the following terms, to wit:
a. Concrete, per cu.m P_______________
b. Asphalt, per cu.m _______________
c. Soil, per cu.m. _______________
5. SERVICE GUARANTY DEPOSIT: This amount is credited as payment for, (partial of full):
a. Future payments of unpaid accounts due after service becomes inactive
b. Future payment due to negligence of the customer or to cover the cost of lost/stolen water
meter and/or damage to the meter and/or stand, fittings, parts, seal, etc.
c. This deposit is refundable to the customer without interest once the service becomes inactive
and all accounts due have been fully paid for. (Refundable)
d. Payment of water bills for still active service or as a special case.
6. METER MAINTENANCE FEE: This amount is debited for the repair and maintenance cost (labor
only) of the water meter sold to the customer. The payment will start after five (5) years after
installation at the rate of P5.00/month provided that the water meter is still repairable.
7. TRANSFER FEE: This fee is collected from customer who wishes to:
a. Change his/her registration name in the account number of the same family.
b. Transfer of service connection from one tapping point to another (non- refundable)
c. Transfer of accountability to another customer.
8. SERVICE FEE: This amount is charged to customer due to following conditions:
a. If a customer by written request wanted his water bill to be collected on other place
for his convenience. (Date and time must be specified or else every visit shall be
considered as another service)
b. Payment of delinquent account after the Maintenance Order has been approved or
signed. (Non-refundable)
9. RECONNECTION FEE: This fee covers the cost of disconnecting a service and for reconnecting
or for reinstallation/reactivation of the same. (Non-refundable) Please refer to appendix “A”.
SECTION 7. WATER RATES
A. Water District may sell water under its control under schedules of rates and charges as may be
determined by the Board, to any and all water users within the District. Said schedule of rates may
provide for differential rates for different categories of use and different quantity blocks. The
District as far as practicable, shall fix such rates and charges for water as will result in revenues,
which will:
a. Provide for reimbursement from all new water customers for the cost of installation
of new services and/or meters;
b. Provide for revenue for all water deliveries and services performed by the District; c. Pay the operating expenses of the District;
d. Provide for the maintenance and repairs of the waterworks;
e. Provide a reasonable surplus for replacement, extension and improvements; and
f. Pay the interest and principal and provide a sinking fund for the payment of debts of the
district as they become due and establish a fund for reasonable reserves for use in case of
emergencies, calamities, force majeure, etc.
To abide by the provisions of LOI 700 which shall:
a. Implement a socialized pricing scheme in setting water rates whereby the more affluent, heavy users
pay more per unit than the low-income, minimal users of water.
b. Ensure that water rates are not abruptly increased beyond the water user capacity to pay whereby the
minimum monthly charge (MMC) shall not exceed 5% of family income of the low-income group.
c. That each increase in water rates does not exceed 60% of the current rate.
d. Implement 100% metering to insure correct charging of water actually consumed and to discourage
its wasteful use.
e. To conduct public hearing prior to any proposed increase in water rates.
Also to abide by LOI 744 which shall:
a. Implement expansion plans in phases so as to keep in step with growth in demand without resulting
in excess capacity.
b. Prepare and implement a public education program, which shall concentrate on the need and methods
for water conservation, water rates, water facilities requirements and need for financing and other
related aspects of district operations.
Adopt a comprehensive program and system of public consultation, both formally in hearing and
informally through an education program, when considering increases of water rates.
c. See to it the composition of the Board insures that the consumers are properly and fully represented.
d. District’s Board of Directors approves the water rates schedules after and based on the proceedings
during the public hearing conducted for the purpose.
e. Said water rates schedules shall be submitted to LWUA for review and confirmation.
f. The LWUA reviewed and confirmed water rates shall be executory and enforceable after the lapse of
seven (7) calendar days from posting thereof in a public place in the district, without prejudice to
an appeal being taken there from by a water consumer to the National Water Resources Board
(NWRB).
g. Any NWRB decision on the appeal shall be appealable to the Office of the President of the Republic
of the Philippines.
For structuring of water rates, please refer to APPENDIX “B”.
B. AUTOMATIC COST ADJUSTMENT FORMULA:
In water rate restructuring, especially in making projection, allowances for escalation of cost regarding
power, fuel, labor as well as foreign exchange are material in the result of study.
There are instances when abrupt increases in cost of these items are not inputted. If existing water rates
could no longer absorb the increase, the interim remedy is to apply or implement the cost adjustment formulae,
which are as follows to wit:
1. POWER COST ADJUSTMENT FORMULA
PCA = (PCa-PCb) (Bb/Ba)
Where:
PCA – Power cost adjustment in P/cu.m
PCb – Base power cost per cu.m
Ba – Total water currently billed in cu.m
Bb – Total water produced in cu.m
2. FUEL COST ADJUDTMENT FOMULA
FCA = (FCa – FCb) (Bb/Ba)
Where:
FCA – Fuel cost adjustment in P/cu.m
FCa – Current fuel cost per cu.m
FCb – Base fuel cost per cu.m
Ba – Total water currently billed in cu.m
Bb – Total water produced in cu. m
3. LABOR COST ADJUSTMENT FORMULA
LCA = ALC – ELC
Where:
LCA – Labor cost adjustment in P/cu.m
ALC – Adjusted labor cost in P/cu.m
New Salary/Revenue x Official Rate
ELC – Existing labor cost in P/cu.m
4. FOREIGN EXCHANGE COST ADJUSTMENT FORMULA
FEA = (OER) ER – ER
Where:
FEA – Foreign exchange cost adjustment in P/cu.m
OER – Current exchange rate /Previous exchange rate
ER – Effective rate
= Total sales, P/Total billing cu.m
For further clarification please refer to APPENDIX “C”
SECTION 8. SIZE AND LOCATION:
a. The Board reserve the right to determine the size and location of service connection and their location with
respect to the boundaries of the premises to be served.
b. The laying of customer’s house plumbing to the meter shall not be done until the Board or its
authorized representative has approved the location of the service connection.
c. The water meter shall be located outside the property line immediately after the District’s distribution
pipeline. Said water meter shall be provided with protection gadgets at customer’s expense.
d. The sizing of customer’s service connection pipeline shall be determined by the district such that:
1. The water pressure at customer’s first faucet/outlet shall not be less than THREE (3 psi)
POUNDS PER SQUARE INCH and the farthest faucet is not less than ONE (1 psi) POUND
PER SQUARE INCH;
2. The water supply pressure at the immediate neighbors shall not be less than THREE (3 psi) PSI
at the first faucet (left and right neighbors);
3. Any water delivery below the 3 PSI minimum may be allowed only if the applicant will issue a
written waiver stating therein that such low pressure and its effects is not the fault of the District
and at customer’s own volition;
4. Any location of the water meter shall be safeguarded, free from tampering, accessible to meter
reader and easy to monitor.
SECTION 9. PRESSURE CONDITIONS: All applicants for service connections or water service shall be required
to accept such condition of pressure and service as are provided by the distribution systems at the
location of the proposed connection, and shall agree to hold the District not liable for any damages
arising out of low pressure or high pressure condition or interruption of service beyond the District
control.
SECTION 10. CURB COCK/GATE VALVE AND CHECK VALVE: Every service connection shall
be installed with curb cock at the tapping point and a gate valve on the discharge side of
the meter stand for the purpose of controlling water flow by both the District and a customer
except in case of disconnection of water service where the District is perforced to lock the
valve.
A check valve shall be installed immediately before the meter stand to prevent a reverse flow or
accidental cross-connection.
SECTION 11. PAYMENT OF WATER BILLS:
A. Water charges or bills shall start immediately after the water service connection is installed,
commissioned and turnover to the customer or his agent.
B. Water bills are due and payable at the WD Office or at other designated places on the date
upon receipt of the water bill or statement of account by the customer or his designated agent
or received at the house/building being served and shall be considered delinquent fifteen (15)
days thereafter.
C. A delinquent service shall be subject to temporary disconnection.
1. Except however, that the WD may allow a “grace period of five (5) days after the due
date, provided, however, that the current month bill shall charged 10% penalty charge
for late payment and to provide the customer a second and last chance to pay his bill and
still enjoy an uninterrupted water service.
2. If and when the Bill is not paid within the Grace Period, the said water connection shall
be subject for disconnection the following day.
3. Once a Maintenance Order (MO) ordering a disconnection is signed/approved by the GM
or the Commercial Division Chief, or any designated personnel, the service connection
is therefore considered disconnected.
4. HOWEVER, the WD may allow the payment of the delinquent account in full to the
Disconnecting Team provided that the customer shall pay the WD a certain fee or an
amount equivalent to 50% of the reconnection fee whichever is higher, to cover the cost
of labor and materials involved in the preparations of the MO and personnel expenses of
the Disconnection team in lieu of the aborted temporary disconnection:
D. Reconnection of disconnected service may be made under the following terms and conditions:
1. If a reconnection is perfected within five (5) days after the disconnection and will be activated
after payment of the following sums, to wit:
a) Outstanding bill or account
b) Reconnection fee of P150.00
c) Updated Service Guarantee Deposit equivalent to three times the average consumption
for last twelve months.
d) Meter maintenance fee (No charge)
e) Cost of relocation of meter to standard size.
2. Disconnection may or may not be severed at the tapping point after five (5) days from
disconnection. The WD has the option to disconnect at the tapping to prevent illegal opening of
the service connection resulting lost water, lost revenue and lost water pressure which is
detrimental to efficient operations.
3. If an application for reconnection was made after the five (5) days from disconnection, the
applicant shall first pay the following, to wit:
a) Delinquent bill or account plus interest, if any.
b) Reconnection fee of double the P150.00 or P300.00
c) Updated Service Guarantee Deposit equivalent to three times the maximum consumption
for last 12 months.
d) Cost of relocating the water meter to standard site.
e) Cost of re-tapping in case disconnection is also made ultimately at the tapping point.
E. If the disconnected service connection is not reactivated or reconnected within the period of
__________________ months, future application shall be considered as new applicant and new service.
The WD shall have abandoned the existing service.
F. Failure to receive a Bill or STATEMENT of account does not relieve the customer of liability.
G. Payment of bill by check shall be in the name of the WD and any check that has no sufficient deposit and
bounced shall still be considered UNPAID. Such service shall be considered as delinquent and subject
to DISCONNECTION if said bouncing check is not made good within the DUE DATE.
H. Any amount due shall be deemed debt to the Manapla Water district and any person, firm or corporation
failing, neglecting or refusing to pay said indebtedness thereof shall be liable to civil action in the name
of said District in any court of competent jurisdiction for settlement/collection of debt.
SECTION 12. TAMPERING WITH DISTRICT PROPERTY:
a. No one except an employees or representative of the Board shall at any time and in any manner
interfere with water meters or their connections, distribution mains and other parts of the water
system.
b. Anyone caught stealing water by tampering or pilferage shall pay the following, to wit:
1. Consumption assessment, under collection, unpaid service, etc.
2. Fines due to act of commission of criminal act of qualified theft for water,
3. Penalty of imprisonment as charge,
4. Cost of damages to District property or other private properties,
5. Incidental expenses actually spent in the maintenance of peace and order in reaction to
customer’s attitude necessitating assistance from the PNP or other government official also
expenses for uncovering such violations.
The above charges due to pilferage/ tampering are included in the district’s Consolidated
Anti-Pilferage Policy and Practice.
c. If the discovery and apprehension was made possible by an informer volunteering information of the crime
or pilferages the informer who is aided or assisted by the facilitator/witnesses are rewarded with substantial
cash rewards of 50% and 30% respectively, of the total amount collected for consumption assessment and
fines.
d. In the case of connecting water services from an existing and legal service without approval from the
District the illegal connector will be fined as follows, to wit:
a. 1st Offense - Written warning plus the admittance affidavit of the offender
b. 2nd Offense - P2,000.00
c. 3rd Offense - P6,000.00
d. 4th Offense - Court case applying District’s consolidated Anti – Pilferage Policy and
practice per the Provincial Water Utilities Act of 1973 and the Water
Crisis Act of 1995.
SECTION 13. DISPUTED BILLS: In the event a complaint is made by a customer that his/her water bill is
excessively charged the following must be done, to wit:
a. Re- reading of the water meter shall be made to check its accuracy.
b. A check up or inspection shall be made to determine if there is water leakage after the meter.
c. If there is no leak, the water meter shall be subjected to an accuracy test under the following
terms and conditions, to wit:
1. If the water meter is found to be within the standard accuracy, the cost of meter
testing of P100.00 or the actual cost whichever is higher will be collected from the
complainant.
2. If the accuracy of the meter shows over-registration the customer will be refunded
the amount equivalent to the actual registration minus the standard registration.
The refund will only cover a maximum of SIX (6) months, unless evidence could
show the reckoning period, but must not exceed TWELVE (12) months.
3. If the accuracy test shows that the meter is under registration over and beyond the
accuracy standard, the customer must be billed an additional amount equivalent to
the difference between the actual and standard reckoned for a period of SIX (6)
months.
d. In case it is discovered the existence of water leak after the meter the water bill shall be charged
only once as follows, to wit:
a. 75% of the bill if the leak is noticeable, or
b. 50% of the bill if the leak is unnoticeable.
e. Should the investigation find no reason to adjust said bill, the GM shall refer the disputed bill
to the Board for a final ruling.
SECTION 14. REFUNDS AND ADJUSTMENTS:
If for any reason, a customer is entitled to a refund such as overpayment of a closing bill, or other
just cause, a demand shall be made in writing by the said customer to the District for refund of such over
payment. The refund shall be subject for approval by the Board or its designated representative.
A warrant shall be issued to the customer in the amount of said overcharge or in the event that the overpayment
was made on a bill, which is not a closing bill, the amount overpaid shall be credited to the customer’s account.
SECTION 15. CROSS-CONNECTION: No person, firm or corporation shall install or maintain any physical
connection between any private source of water supply and the District water supply, provided, however:
a. That the Water District is maintaining an emergency connection with other water utility
thereof serving domestic water supply.
b. That private water supply with booster pump shall be required to extract water only from a
sump tank for pumping to an elevated reservoir while the water district in turn is obligated
to provide water supply to the sump tank at free flow or at near atmospheric condition.
SECTION 16. TURNING WATER SUPPLY ON AND OFF:
a. No charge will be made for turning on or shutting off the water supply when requested by
the customer for closing an old account or for opening a new account.
b.If a District’s representative is in any way been prevented from disconnecting a water
supply service for non-payment or for any infractions of District rules and regulations, the
Water District may take any remedial measure or legal means it deems necessary to effect
the disconnection. Consequent cost of such efforts plus the estimated cost of reconnection
must be paid in full by the consumer before the service is restored.
c. The District upon request or for emergency reason shall shut off at any time of the day or
night the water supply at the curb cock or gate valve without charge to the water consumer,
and that the District shall turn on the water supply when repairs are made.
SECTION 17. MAINTENANCE OF WATER PRESSURE AND SHUTTING DOWN FOR
EMERGEMCY REPAIRS:
The District shall not be held responsible for the maintenance of water pressure and
it reserves the right to shut down water supply service during an emergency repair or for
other causes, which in the discretion of the District necessitates such discontinuance of
service. Customers who are dependent on continuous water supply should provide their
own “EMERGENCY WATER STORAGE “.
SECTION 18 WATER USED WITHOUT VALID APPLICATION:
A person, firm or corporation taking possession of the premises and using water from
an active service connection without having a registered application to the District for water
service, shall be held liable for the water served/delivered from the date of the last recorded
meter reading. In case the water meter is found not operational the quantity of water
consumed shall be estimated applying the acceptable practice.
If application for water service is not made upon notification to do so by the district,
and if accumulated bills for service are not paid immediately, the service may be
disconnected by the District even without a prior written notice.
SECTION 19. SUBDIVISION AND MAIN EXTENSION:
a. Any owner or subdivider of a single lot or subdivision or tract of land desiring to avail
of District water service shall make a proper application to the Water District.
The District shall conduct routine field inspection to determine the feasibility/viability of
such application.
b. Turnover of subdivision water facilities to the District is subject to District’s Subdivision
and Expansion Policies among which are:
1. That the system is BUILT AS NEW. It means that the facilities subject to
turnover are still capable to generate revenues sufficient to finance the
replacement of retiring or deteriorated facilities, and rehabilitation of
obsolete/substandard systems.
2. That the turnover facility should be compatible so as not to affect adversely
the existing system financially and physically.
3. That turnover of assets, rights and permits are free of charge to the District.
4. That the system correction shall be done at the expense of the
Owner/Developer.
5. That the design and construction shall comply with the District and
LWUA’s specifications and standards.
c. Subdivision Development under Conception - For such project the District shall
intervene to ensure that water franchised is properly protected. However, if the proposed
project development is under the supervision of the LGU, the District must exercise open
collaboration with the said government unit to ensure that the program would be
compatible with local applications. Meaning, the design construction and operation of
such water system should be maintained within the established WD standard. This is
required particularly in anticipation for the future turnover of the water supply system to
the Water District.
SECTION 20. If any section, subsection, sentence, clause or phrase of these rules and regulation is,
for any reason, deemed to be unconstitutional, illegal or unlawful, such proscription shall not
affect the validity of the remaining portion of the rules and regulations. The District’s Board
of Directors hereby declares to have adopted these regulations irrespective of the fact that
maybe one or more section, subsection, sentence, clause or phrase is declared
unconstitutional, illegal or void.
Adopted Signed and Approved this ____________ day of ______________________
2012 under Resolution No.______ dated _________________________