Concept Note - Safe & Secure JaipurV2.0 20-06-2012 v2.0

TABLE OF CONTENTS

Concept Note

For

Safe & Secure JaipurBy

Implementing Integrated IT Enabled Security ArchitectureSubmitted byTata Consultancy Services

June 2012Confidentiality Statement

This document contains information that is proprietary and confidential to Tata Consultancy Services Limited, which shall not be disclosed outside Rural Development and Panchayat Raj Department, Government of Rajasthan transmitted or duplicated, used in whole or in part for any purpose other than its intended purpose. Any use or disclosure in whole or in part of this information without express written permission of Tata Consultancy Services is prohibited. Any other company and product names mentioned are used for identification purposes only and may be trademarks of their respective owners.

Copyright 2012, Tata Consultancy Services (TCS)

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Table of Contents41Introduction

52background

63Jaipur city components

114achieving objectives of safe & Secure jaipur

125integrated architecture

166Percieved threat Scenario

197Achieving excellence in law enforcement

208implementation methodology

219training methodology

2210engagement model

2511epilogue

1 IntroductionJaipur is the capital and largest city of the Indian state of Rajasthan. The city is also known as the 'Pink City'. The city today has a population of 3.1 million approx.

It is one of the finest planned cities of India, located in the semi-desert lands of Rajasthan. Some of the Jaipur Attractions are Hawa Mahal, Jantar Mantar, City Palace, Amer Fort, Lake Palace, Jal Mahal etc.

Jaipur is also a famous tourist destination in India. Many people come to Jaipur to view the various forts and monuments in which reflect its glorious past. Tourism is a significant part of Jaipur's economy. The landscape of Jaipur is dotted with numerous temples and religious places. The city is also a host to various religious gatherings and religious sermons.The administration is handled at the State, Division and District Level. Jaipur being the capital of the state, has the Secretariat which has almost all the administrative officers looking into the functioning of the State Government. Apart from the Secretariat, Jaipur has the state police headquarters also.

From the infrastructure perspective, several modern ameneties are available and are also being developed at a fast pace to keep pace with the demand and changing needs. The old city bustles with activity and is congested where as the suburbs provide wide roads and other amenties.

The city is also vibrant with economic activities, mainly noted for its export of gold, diamond and stone jewellery besides taking the pride of being the only city to process blue diamond in the world.

In short, it is one of the fastest growing city in the country. Some Important locations in Jaipur:(Courtesy: Wikipedia)11 Tourist Locations in Jaipur2 backgroundEconomic growth is always welcome for any city, state or country. With the changes to a citys economy, various other parameters of the city also changes. Primarily, there is noticeable change in the socio-economic relationship in the city, along with heightned tension towards threat and security concerns.Our awareness towards threats, both local and global has increased over time. This calls for an increased necessity to respond to such threats. The spurt in economic activity has given rise to many communities being developed, infrastructure being enhanced which provide more avenues for economic prosperity.

Establishments such as residential apartments, enterprise buildings,shopping malls, theaters, crowded junctions are all prone to acts of violence. There is also a perceived threat to the public security from the following:

1. Terror Organizations

2. Organized Crime

3. Violence on the street, instigated by civil disobedience, local criminals4. Acts of crime causes to increase the socio-economic chasm among the general public

5. Religious Tension

6. Political fallouts7. Riots etc

Hence, it becomes the responsibility of the concerned authorities to ensure that the public disturbance is kept to a minimum and the city is under constant, unobstrusive vigil to ensure that the law enforcing agency are equipped with the latest data to tackle the ground situation.

Though our security agencies are always on their toes, trying to nip the activity at its budding stage but there are occasions when they fall short and terrorists succeed in their attempts.One of the major observations is that the various security agencies, though having their own technological solutions, are not integrated and hence either the information is not passed proactively to nip the activity or post-event the information is not passed amongst themselves to handle the situation.

Thus, it becomes imperative that an integrated IT enabled security architecture be implemented wherein all the security agencies and the support services agencies share information in real-time. This shall help in taking proactive measures as well as coordinated actions at the time of any such unwanted situation. The integrated architecture shall also help in natural disasters.

The objective of the Safe City Project is to provide the Law Enforcement department of Jaipur to have a provision to completely monitor the city of Jaipur, collect information with the aid of Information and Communication Technology(ICT) and create a collaborative atmosphere to enable the person on ground to make solid decision to diffuse the situation.

3 Jaipur city componentsThe city of Jaipur can be divided into two major components as below:

City Entry Points and

City Areas

Each of the two major components can be further divided into sub-components which are depicted in the following diagram:

3-1 Jaipur City Components3.1 City Entry Points

The city of Jaipur is the capital of the state of Rajasthan and is centrally located. National Highway No.8 links Delhi to Mumbai, National Highway No.12 links to Kota and National Highway No.11 links Bikaner to Agra, passing through Jaipur district with a total length of 366 km. The total length of different types of roads in the district was approximately 4,102 km in March 2000.RSRTC operates bus service to all the parts of Rajasthan and New delhi, Uttar pradesh, Haryana, Madhya pradesh, Gujarat.Bus service is operated from Sindhi camp, Jawahar nagar bus stand, Durgapura bus stand, Sodala bus stand.City buses are operated by Jaipur City Transport Services Limited(JCTSL) of RSRTC under JNNURM. The total number of city buses being operated stands more than 300. It includes both regular buses and low-floor buses. There are 3 bus depots Vaishali Nagar, vidyadhar nagar and Sanganer.The city bus service covers whole city. AC Low floor buses are also operated by JCTCL. A Hop on Hop off Bus Service is also proposed for tourists.

In August 2006, the Jaipur Bus Rapid Transit Service was approved by the Indian government for implementation.The responsibility for managing Jaipur BRTS has been given to JCSTL, a Special Purpose Vehicle formed by Jaipur Development Authority and Jaipur Nagar Nigam in a joint venture.The BRTS is expected to cater to city's growing traffic for next 1520 years. In Phase I, two corridors have been proposed.

Sikar Road to Tonk Road North-South Corridor

Ajmer Road to Delhi Road East-West Corridor

A section of North-South Corridor from C-Zone Bypass near Harmada to Pani Pech became operational in July 2010.The work on other section of North-South Corridor and East-West Corridor has commenced.

32Jaipur BRTSJaipur is also well connected by rail links. One of the best know tourist attraction of Jaipur is Palace on Wheels. Apart from this, a mass rapid transport system in the form of Jaipur metro is also under construction. It is expected to be operational in 2014.

33 Jaipur Metro

Jaipur International Airport is situated in its satellite town of Sanganer, at a distance of 10 km from city center and offers sporadic service to major domestic and international locations. The Terminal 1 is used for both international and domestic flights, while Terminal 2 is reserved for domestic carriers. The airport handled 255,704 international and 1,267,876 passengers in 20092010.Jaipur Airport also provides air cargo services. The up-gradation of airport has offered improved connectivity and wider choice of services to air travellers, boosting both international tourism and economic development of the region. Frequently, during winter, many flights for Indira Gandhi International Airport are diverted to Jaipur airport due to heavy fog in Delhi.

34 Jaipur International Airport3.2 Tourism and Fesitvals in JaipurJaipur is a famous tourist destination in India. Many people come to Jaipur to view the various forts and monuments in which reflect its glorious past. Tourism is a significant part of Jaipur's economy. Along with up-scale hotels the facilities and future infrastructure developments are expected to increase the number of tourists.Jaipur has a number of forts and monuments like Hawa Mahal, Amber Fort, Jaigarh Fort, Nahargarh Fort, City Palace, Jantar Mantar, Jal Mahal, Rambagh Palace, Central Museum, Albert Hall Museum. The Rose Pink City in India founded by Maharaja Jai Singh II (16931743), was the capital of Rajasthan India.

3-5 Sawai Mansingh FortIt is a major attraction for visitors. Jaipur is surrounded on all sides by rugged hills, crowned with forts & enclosed by embattled walls. Houses with latticed windows line the streets with their rose pink colour, lending enchantment to the scene, which is enhanced at sunset.The landscape of Jaipur is dotted with numerous temples and religious places. It is because of the numerous temples, and religiosity among people that it is sometimes also known as Chhoti Kashi. Some of the famous temples in Jaipur include Govind Dev Ji Temple, Galtaji, Shri Kali Temple, Sanganeri Gate, Jaipur, (Lakshmi Narayan Mandir) commanly known as Birla Temple, Garh Ganesh Temple, Shila Devi Temple in Amber,nahar ke ganesh ji Tadkeshwara Mahadev, Panchayati Hall,Radha Govind Ji Temple.

36 Swami Narayan Temple

The All Saints Church near Mirza Ismail Road built more than 130 years ago by the rulers of Jaipur for the small Christian population is an excellent example of the high quality of workmanship during that period.

37 Jantar MantarThe city is dotted with beautiful gardens and parks. Prominent among them are Neharu Garden, Ram Niwas Garden, Sisodia Rani Garden and Palace, Vidyadhar Garden, Kanak Vrindavan, Central Park, Jawahar Circle Garden, Technology Park in Mansarover, Vidyadhar ka Bagh in Goner, Pondric Garden. Other places of interest include Chand Baori (stepwell), Chokhi Dhani (a village resort), Kathputhli slum a Jaipur slum, Raj Mandir Cinema (a beautiful cinema hall).The Jaipur Literature Festival is an annual event that takes place every January in Jaipur. It is the biggest literature festival in Asia.The Diggi Palace Hotel serves as the main venue of the festival. The festival celebrates excellence in Rajasthani, Indian and International writing.

3-8 Jaipur Literature FestivalGangaur is the colourful and the one of the most important festivals of people of Rajasthan and is observed throughout the state with great fervour and devotion by womenfolk who worship Gauri, the consort of Lord Shiva during MarchApril. It is the celebration of spring, harvest and marital fidelity. The festival commences on the first day of chaitra, the day following Holi and continues for 18 days. For a newly-wedded girl, it is binding to observe the full course of 18 days of the festival that succeeds her marriage

The Gangaur of Jaipur is famous in all over the world.People from all walks of life come to witness the procession.3-9 Gauri Procession - Ganguar FestivalApart from these, Jaipur is famous for the Kite Festival during Makar Sankranti, the Teej festival, Shitla Mata Fair, Chaksu Fair, Elephant Fair, Chhat ka mela in Amber during Navratri.

3-10 Teej Festival & Ganesh ChathurtiJaipur is also famous for Sporting activities with Sawai Mansingh Stadium hosting cricket matches.4 achieving objectives of safe & Secure jaipurTo address both the internal and external threats faced by people of Jaipur, there are security and services agencies in the city. These agencies have their own systems in place but the observation is that they are not integrated with each other. This leads to chaos whenever there is some eventuality in the city as information is not shared and passed to the various agencies which are serving the city.The various systems which are in place but are working in silos are depicted in the diagram below:

41 Systems working independantly

One can also see from the above diagram that after having so many systems implemented, multiple incidents happen at the same time in different areas of the city areas. Thus it has become necessary to integrate all the above systems so that the information is passed in real time and all the agencies work in a coordinated manner to serve Jaipur better.

5 integrated architectureThe integrated architecture means that all the systems of Security and Service agencies converge or get plugged to one master control center. There may be control centers for each area for taking care of dayto- day control and support activities but they all get linked to the master control center so that the city is one at the time of terrorist attack or disaster affecting the city as a whole. A typical integrated system can be depicted by the following diagram:

51 Integrated ArchitectureTCS proposes advanced Command and Control Centers shall be perhaps the most critical assets of a

modern police force. The objective of advanced command and control centers is to provide the Jaipur

Police force with a facility to have a common operating scenario view in real time from the incident site to head quarters and all the interlinked range offices to facilitate the response and reaction to incidents and emergencies.

The solution must provide the responders with technology enabled management tools required for

performing the daily duties and additional requirements imposed upon them for securing the city. The

goal of the envisioned system is to maintain enable convergence of various technology systems into a

strongly integrated intelligent model which can exploit the benefits of each solution.5.1 Master Command and Control Center (C413SRA)In a crisis situation inputs from various sources such as video surveillance and analytics, access control violations, traffic monitoring systems, mobile units will be sent to C2s and C4I. Convergence and coordination of all city governmental elements, that is, a unified distress call centre, a unified dispatcher and a common application for all mobile reaction units along with accelerated and accurate processes for event detection and response can be achieved through a well integrated network with a C4I as the hub, an Emergency Command Centre replicating the C4I for emergencies, C2s at District Head Quarters and at individual Operations Centers.

52 Master Command and Control CenterIn a crisis situation inputs from various sources such as video surveillance and analytics, access control violations, traffic monitoring systems, mobile units will be sent to C2s and C4I. Convergence and coordination of all city governmental elements, that is, a unified distress call centre, a unified dispatcher and a common application for all mobile reaction units along with accelerated and accurate processes for event detection and response can be achieved through a well integrated network with a C4I as the hub, an Emergency Command Centre replicating the C4I for emergencies, C2s at District Head Quarters and at individual Operations Centers.

5.2 Applications integrating at Master Command and Control Center

At the C4I command centre, High Command will analyze the situation and direct emergency response units to act through a secure and unified communication channels. The convergence of the diverse sources and response methods will provide a common platform with real-time information to all groups in action on the field for efficient coordination and the commanders to make informed decisions.

53 Application Integration at Master Command and Control Center5.3 Local Command and Control Center (C2)

Local command and control center shall be able to view and control the activities in the local area, command can be overridden by the C4, in case of required situations.

54 Local Command and Control Center5.4 C2 Applications Functionality

At local command and control center, functionalities such as GIS of local area, AVL, Data analytics and reports shall be part of C2 to have situational awareness of local area.

55 C2 Application Functionality5.5 Plug-in Applications

These applications are various other systems which are used for securing the respective entities. These can have a feed into the local and central command and control center in case when there is central emergency. These applications/Systems are :

Applications for entry/exit points viz. for Airport, Railways, Road, Sea and Underground.

Intelligent Traffic Management System

eSecure system for Critical Infrastructure Premises (Hospitals, Important buildings etc)

Cyber Security

Secure Encrypted Communication

Intelligent Video Surveillance and Video Analytics

Perimeter Security

Emergency Call Management and Dispatching

Personal Access and ID

6 Percieved threat ScenarioInternal Security Threats:

Terrorist Attacks ( Bomb Implants, Taking People as Hostages etc.)

Cyber Communications ( Mobile/Landline Phone, Internet-email, chats, blogs etc)

Disaster/ Accidents ( e.g. Road, Fire, Floods etc)

Thefts & Vandalism

Stampede

Traffic Jams & Violations

Riots

Nuclear, Oil and Chemical Installations

Warehouses Storing Explosives

External Security Threats:

Entry/Exit of criminals/terrorist

Cyber Communications

Imports of Nuclear, Biological and Chemical Components

Smuggling of unwanted materials

61 Locations of Blast in Jaipur

One of the possible scenarios for types of incidents such as bomb blasts and steps in which C4I3SRA and C2 (along with stakeholders) shall react to handle the situation effectively is depicted in the following paragraph.

6.1 C2 & C4I3SRA operation scenarioThe scenario depicts locations of blast, police vans, video surveillance equipments and fire & ambulance services on the sample map.

61Jaipur Blast Location Map Sample6.2Incident Response flow

Flow chart below depicts the steps taken after the blast has occurred, by C4I3SRA and C2 command centers.

C4I3SRA shall be responsible for the mission planning, external force allocation and mission control.

C2 Command Center shall be responsible for informing the emergency response services (Fire and ambulance) and traffic police for the route diversions to avoid traffic jams and panic situation among the citizens.

62 Incident Response Flow7 Achieving excellence in law enforcementWe all understand that excellence cannot be achieved in one go. We need to assess the current situation and then define higher levels. This is valid for all categories viz. Leadership, People, Operations and the Infrastructure. Following levels can be defined for each category:

71 Achieveing Excellnce in Law Enforcement8 implementation methodology

In order to implement integrated security architecture from the ground level to the top level,

implementation agency needs to strategically plan& analyze and prioritize the initiatives to prepare the system blueprint. Then it becomes important to classify the system implementation in phases based upon the priority & locations. After system implementation, it becomes important to impart the training to the on- the- job officials by the system and domain experts. This can be articulated in the following flow chart:

81 Implementmentation Methodlogy

9 training methodology

TCS proposes Train the Trainer methodology before system becomes operational:

Train-the-trainer (TTT) training and hand holding support (HHS) must be provided to the Police

TTT will help in creating a cadre of application experts within Police

The prime objective of providing the HHS will be:

To ensure effective usage of the new application within the Police offices

To ensure a smooth transition to the new application software,

To increase the adaptability and familiarity of the application software amongst the Police personnel (actual users),

To provide an on-the-job support based training to the actual users who will have an

opportunity to use the application software with support from the HHS team

A central helpdesk must be set up at location specified by police

The helpdesk will form the backend of the HHS and will support the on location HHS team with bug fixing and problem resolution10 engagement model

Policing is the business charter of every State Government, wherein the outcomes achieved in terms of public safety and security are of paramount importance. The Police are therefore under constant stress to prevent crime, conduct investigations speedily and instill a high level of confidence in the minds of citizens.

On the other hand, technology is constantly evolving, requiring a dedicated effort to keep pace with technological innovations, changes and upgrades. In order to meet the business needs that exist today, and those that emerge in future due to the changing security environment in the country, managing technology becomes mission critical.

While the Police needs to focus on its business charter, an IT Services Company can become the technology partner of the State for the long term. This will not only ensure continuous technology upgrades, enhancements and obsolescence management, it will also provide the State with a business consulting arm to align technology solutions with the Polices business needs from time to time.

101 Engagment Model

10.1Pay-per-Use Model ( Public Private Partnership Model)The holistic IT-enabled approach being proposed in this document will require a complex engagement and pricing model since it shall comprise of multiple initiatives, some of which may not even be conceptualized at this stage. Therefore, the engagement model cannot be project-based either.

TCS proposes a pay-per-use model for the Police. In this, TCS will setup the State Police IT Framework which the Police will use as a service over a long term period of time. This means TCS will make the required investment in the State Police IT Framework, create a technology roadmap for the State aligned with the States business objectives, deploy systems from time to time, provide upgrades and enhancements, and run the related

back-office operations.

As an example, for the e-Challan system, TCS will deploy the handheld devices and backend application, which the State Police shall use as a service and pay TCS a transaction fee per Challan issued. On similar lines, pay-peruse pricing can be structured for all of the other potential projects as well.10.2 Payment based on Service Level Agreements

In order for the IT Services Partner to ensure desired performance levels, a set of Service Level Agreements (SLAs) shall govern the contract for every specific project. The SLAs will be linked with a Credit and Debit Regime in which TCS payments shall be linked with financial rewards and penalties for over and under performance respectively. SLAs shall be defined for each area of work (project) based on international benchmarks and best practices.The proposed SLA structure will compel the IT Partner to render superlative quality of services at all times. This in turn will ensure deployment of latest technology, compliance to business needs of the Police and efficient support and operations by the Partner.

10.3 Long Term Engagement

The pay-per-use engagement model will require a long term engagement approach for the following reasons:

Investment made by the IT Partner will be recovered in the long term ( 8 12 years ) . This will allow optimal transaction fee in the pay-per-use model.

The engagement will require creation of a blueprint for transformation of policing in the State. This will contain intermediate milestones and long-term goals, both of which could become integral to the SLA structure that gets defined. Effects of automation will evolve over a period of time.

A long term approach will ensure technology upgrades and obsolescence management by the IT Partner.

An alternate model could be payments through EQI equated quarterly installments where the opportunity that will accrue to the Police to convert their capital expenditure constraints into an year on year operational budget repayment ability.

10.4 Tiered Pricing Model

On account of the model being pay-per-use, the Intellectual Property Rights (IPR) for the systems deployed should rest with the IT Services Partner so that similar models could be implemented in other parts of the country also.This will not only bring about standardization across the country, it will also allow the IT Partner to optimize its service delivery and costs thereof.For every additional implementation of a project thus achieved, TCS shall reduce the transaction fee for the Police based on a tiered pricing structure. This discount shall apply to all the partnering Police Departments at that time.10.5 Transparency in Pricing

The proposed engagement model will bind the Police to its IT Services Partner for the long term. It is important,therefore, to have a transparency mechanism of determining the pay-per-use transaction fee for current and future projects. This shall be done in the following manner:

The IT Partner shall be required to disclose its services and technology list of items.

The Police shall have the right to engage a government entity to scrutinize the items and expenses proposed by the IT Partner.

If the Police does not approve of the items and expenses being proposed, it shall have the right to engage other companies for the project directly, in which case the IT Partner shall have no role in that project.

11 epilogue

The Concept Note on Safe & Secure Jaipur is presented here suggesting a holistic approach towards Implementing Integrated IT enabled Security Architecture. There are disparate systems installed by various Security & Service Agencies but at the time when the city needs them collectively in an integrated manner they remain wanting.It is emphasized that all the systems converge into one local control centre (areas wise) and then all the local centers converge into the master control centre. The Local and the Master Control Centers have a single system which takes feeds as per their respective definition and gives meaningful reports to the city authorities for taking proactive actions and decisions.

Driven by the system architecture suggested for such a system, considerable amount of customization is required in the software design, which follows from the study of physical parameters of the premises/areas and anticipated threat and response time needed to prevent security breach and serve as a deterrence.

In this backdrop, TCS is happy to share its experience in building a truly state-of-the-art Integrated system Architecture for a Safe & Secure Jaipur.