ComputerShare

The Pavilions Bridgwater Road BRISTOL BS99 6ZZ

c o n t e n t sp4

p6

p10

p13

p16

p23

p25

p38

p39

Production

Awards

Projects

Project Management

Environmental Statement

Why buy Herman Miller ?

Metro

Visual

Costings

Production Production

Production

5

Herman Miller’s UK manufacturing capability is centred around two facilities Wood Mill, based in Bath which produces all wood based products & the screens & chair assembly plant which is based in Chippenham Wiltshire.

The Wood Mill is 57,500 square foot facility & produces all worktops, wooden screens & modesty panels. The bulk of units produced are melamine based but the facilities also has capability for producing high quality veneer based products. All units are produce from base board material that are delivered in direct from the supplier to site, where a small stock holding is held to support our 10 day program. This facility has capacity to produce over 3,000 on a single shift operation & has the flexibility to go to a second shift if volume requires, at very short notice. The site uses a wide range of CNC programmed machine centres, that cut & finish product to a high standard of quality.

The Seating & Screen assembly production areas are located within our 75,000 square foot Distribution facility. The screen area produce the wide range& size of screens that Herman Miller have in their product offering from floor through to desk up. The screens are made from a wide variety of materials wood, metal etc & are finished either with fabric or solid veneer facing. Due to the wide range of the product offering,assembled processes & systems employed are very flexible to meet the mix of demand.

All seats (Aeron, Mirra Celle and Sayl ) are assembled on one assembly line that is located close to the warehouse that stores the component parts. The line employes ‘mixed model one piece flow’ manufacturing principles, seats are produced in line with the mixed requirements of customer demand, not in batches. Based on a single shift operation the line has capacity up to 3,000 seats per week.

All site have ISO 9001 & 14001 accreditation & this is the base of our internal quality & environmental systems.

Through the use of HMPS (Herman Miller Production

System), based on the Toyota Production System (Lean Manufacturing principles) we are continually improving & developing new methods & systems to improve our manufacturing capabilities & quality of service to our customers.We have adopted this system from Toyota and have a unique relationship with them as we are the only Office Furniture Company who Toyota work with and they support our learning and development.We use different tools to highlight and solve problems within HMPS . We usually start by mapping a particular area by doing a material and information diagram and by doing this we can identify problems related to Health and Safety, Reliability , Quality and Cost. We develop our people by training, coaching in the tools and philosophies of HMPS

Awards

SAYL

• HermanMiller’sSAYLchairhasbeennominated in the ‘Best Green Product Innovation’ category at the International Green Awards2011

• SAYLwins‘ProductoftheYear’inthefurniture category, Mixology North Awards.2011

• SAYLselectedtobecomepartoftheHabitare Collection and Design Museum’s permanent collection in Finland.2011

• ShortlistedinboththeWorkplaceSeatingand Product of the Year categories for the FX International Interior Design Awards.2011

• Core77DesignAward.2011

• Winnerofboth“BestinCategory”and“GoodDesign”attheAustralianInternationalDesign Awards.2011

• IndustrialDesignersSocietyofAmericaawards a Silver Industrial Design Excellence to the SAYL family of seating.2011

• WinnerofReaders’Choiceawardin TreeHugger’s Best of Green: Design an Architecture category.2011

Corporate 2011:

• HermanMillerisontheshortlistto receive an award in the ‘World Class Manufacturing’ category at the Manufacturer of the Year Awards 2011, a competition specifically designed to celebrate the strength and diversity of UK manufacturing.

• HermanMillershort-listedfortheStrategic Manufacturing Awards, which celebrate excellence in all aspects of manufacturing including lean, innovation, operational excellence and sustainability.

• Mixology:“EnvironmentalandSocialImpactaward”.

• JustMeansSocialInnovationAwards:“BestSustainabilityPerformance”intheOperations category.

• TheSustainableAssetManagement(SAM) group has selected Herman Miller for inclusion in ‘The Sustainability Yearbook 2011’ and has awarded Herman Miller both the “SAMSectorLeader”and“SAMSectorMover”distinctions.

• Twenty-thirdyearasindustryleaderinFORTUNEmagazine’s“MostAdmired”companiessurvey.

• Perfectscoreforfourthconsecutiveyearin Corporate Equality Index Ranking.

• Citi,“GlobalSustainableVendoroftheYearAward”,“BestOverallEnvironmentalVendor”.

2010

• UfficioStile,BronzeAward,“DesignandInnovation”.

• SeventhconsecutivelistingonDowJonesSustainability World Index.

• RecognisedbyFastCompanymagazineasoneofits“MostInnovativeCompanies”.

• U.S.EnvironmentalProtectionAgency’sOffice of Resource Conservation and Recovery selectedHermanMillertoreceivethe“WasteWiseGoldAchievementAward”forGreenPurchasing.

• MichiganDepartmentofNaturalResources and Environment (MDNRE) recognized our West Michigan manufacturing sites and MidwestDistributionCentreascontinuing“CleanCorporateCitizens”.

• U.S.EnvironmentalProtectionAgency’s(EPA) list of the top fifty users of renewable electricity.

• Second“NeighbourhoodEnvironmentalPartners”(NEP)awardfromtheMichiganDepartment of Natural Resources and Environment.

• Forthe22ndtimein24yearsawardedthe No. 1 industry ranking in a survey among the executives and board members of peer companies and independent industry analysts, as published inFORTUNEmagazine’sannual“MostAdmired”companies feature.

Awards

7

Sayl Chair

8

Sayl Chair

People at their best live unframed, going beyond expectations to surprise and delight us. With SAYL, we set out to design and build a chair family that gives form to that spirit. Inspired by the principles of suspension bridges, the frameless back of the SAYL work chair encourages a full range of movement while the suspension back material keeps you cool—all with an extremely small environmental impact. It is everything a Herman Miller chair should be.

Abak

9

Abak Environments

AbakEnvironmentsisahigh-performancedesking system capable of numerous applications anywhere in the world. It can be anythingfromabasic,stand-alonedesktoaperformance wall that support collaboration in human-centeredworkspacesforanycultureinthe world. Abak looks as smart as it works. The slender profile and translucent and reflective materials allow a consistently elegant and contemporary look throughout global facilities.

Projects

BBC Media City Salford

Barclays

Herman Miller has an outstanding reputation for the successful delivery of major projects both in the UK and throughout the world. We are viewed as a safe pair of hand when it comes to deliverying complex and major projects on time and within budget. Our experience in the UK has been built up over a forty year peried working with organisation across all vertical sectors of the market.

Recent projects.

Financial Services Authority – Canary Wharf, London. 2200 Abak Environments workstations and Mirra chairs

JacobsEngineering–Reading.AbakEnvironments 1300 workstations Mirra chairs.and Meridian storage

JaguarLandRover-WestMidlands.Firstphase2000Abak Environments workstations (Total will be 6000 workstations) Sayl chairs, storage, break-outandmeetingroomfurniture.

BBC Media City Salford – 2100 Abak Environments workstations

Quintiles – Reading 800 Abak Environments workstations, 800 Sayl chairs, storage, meeting roomandbreak-outfurniture.

Barclaycard – Nothampton. 800 Abak Environment workstations, Aeron chairs and storage. The entire

MMC – Manchester Bristol Glasgow and Milton Keynes Abak Environments 1000 workstations.

Projects

11

HermanMiller:Jaguar12

Project Management

avoid danger and inconvenience to employees. Requirements of other trades and deliveries are to be part of this planning phase.

Installation of FurnitureCrews will be managed day to day by a site supervisor(s) and the Herman Miller Project Manager can be in attendance for the installation period. This will be determined by the level of difficulty and site problems experienced.

Punch List and RectificationThe Herman Miller project manager will attend site at the appropriate time to sign off each phase / project. He will agree a punch list with the relevant client representative and publish the time scale and arrangements for rectification work.

Post occupation and supportAt an agreed time, say 1 month after user occupation the HM project or account manager would visit the site with our client and agree any modifications / remedial work which may be required in the light of user experience of the work area. Again a time scale and plan will be published by the HM project manager should any actions be required.

Arrangements for key replacement and other minor routine maintenance will be put in place. Contact names and numbers will be supplied for post completion Customer Support.

We have an established global dealer network in all major business centres throughout EMEA. Dealers and associated projects would be assisted by and overseen by our UK project managers. This approach ensures consistency from a specification and installation point of view.

Order Processing and Delivery PlanningWhen the purchase order is received Herman Miller Customer Support will enter the order to the production and distribution control system. The planned daily deliveries to site will be used to define the way that the order is phased through production. This planning process takes account of distribution requirements as well as the offload and access constraints of the building. The install sequence on site will define the daily delivery plan to minimise congestion on site.

Programme Visibility / CommunicationA Microsoft Project Gantt Chart will be produced by the Herman Miller project manager to show timescales and dependencies for the delivery of each project / phase. Ahead of the installation date as soon as the site is advanced enough to allow, Herman Miller will visit the site to check as built critical dimensions. Should this require a change in the furniture layout revised drawings and time scale / cost implications will be reported.Installation crews will be appointed and made aware of any site rules / constraints specific to the site. Installers trained and experienced in the installation of the chosen product will be selected.

Delivery to floor planning will be in conjunction with the appropriate client contact. Timings will be planned to ensure availability of lifts and to

Project management

14

TerryWhite-CurriculumVitae

Herman Miller Vetran

Qualifications

GCE ‘O’ Levels: Biology, Human Biology, Technical Drawing, Mathematics, Physics, Chemistry, English Language, Woodwork, History

BA (Hons) Degree in Architecture, Birmingham School of Architecture

Work Experience

Herman Miller Ltd, ChippenhamJanuary1999–todate Project Manager responsible for managing key projects and major government accounts.

T.W. Interiors Ltd, BirminghamJuly1990-December1998 Owner Director of Herman Miller dealership responsible for all aspects of Interior Design and Project Management.

System Offices Ltd, Kenilworth, WarksJuly1985–June1990 Interior Designer and Project Manager responsible for major accounts.Lloyds Bank, Architects DepartmentJuly1983–September1984 Architectural Assistant

Major Projects Managed

1. Herman Miller Ltd

GCHQ, New Accomodation Project, Cheltenham £8.1 millionandon-goingaccountmanagement.

MODWhitehall,London£6.9millionandon-goingaccount management.US Government GSA contracts in US Embassy, RAF Lakenheath, RAF Molesworth and RAF MildenhallMOD, Abbeywood, Bristol Flexible Working £1 million

2. T.W. Interiors Ltd

Major Accounts includedArthur Andersen & Co. Birmingham, Reading and NottinghamErnst & Young, Birmingham, Nottingham and LeicesterGroupe Schneider, Coventry, Bristol, Telford and GlasgowIBM, Leamington Spa

Environmental Statement

Environmental Statement

17

L © 2007 Herman Miller, Ltd.

Design story:Efficient, adaptable, globally inspiredA proven success in Europe and Asia, Abakenvironments respond to the growing worldwide demand for an easily adaptable desking system that works in open environments. Thanks to its simple beam construction and wide variety of desktop designs, Abak is a practical, versatile option for companies large and small.

Abak’s clean, crisp styling makes it a naturalchoice for modern workspaces everywhere,whether in private office, open plan, collaborative, or formal meeting area applications. Environmentally speaking, its standardised product platform and durability make Abak an adaptable and dependable system for the long haul.

Herman Miller’s design protocolOur commitment to corporate sustainabilitynaturally includes minimising the environmental impact of each of our products. Our Design for the Environment team (DfE) applies environmentally sensitive design standards to both new and existing Herman Miller products, utilizing the McDonough-Braungart Cradle-to-Cradle Protocol.

Cradle-to-Cradle goes beyond regulatorycompliance to thoroughly evaluate newproduct designs in three key areas:

• Material Chemistry and Safety of Inputs—What chemicals are in the materials we specify, and are they the safest available?

• Disassembly—Can we take products apart atthe end of their useful life, to recycle theirmaterials?

Herman Miller’s environmental advocacy is long-standing and comprehensive. Since the 1950s, we have been, in the words of founder D.J. De Pree, ‘stewards of the environment.’ Today over 400 employees play a direct role in the work of 9 different environmental groups engaged in efforts from improving air quality and reducing waste to green energy.

Material contentAbak desking components are constructed from steel, wood, aluminum, plastic, and textile.

Abak desking is up to 61 percent recyclable atthe end of its useful life.

Abak is comprised of 43 percent recycled materials. This figure breaks down to 12 percent post-consumer and 31 percent pre-consumer recycled content.

1

AbakEnvi ronments ™

Environmental Product Summary

pre-consumerrecycled content 31%

post-consumerrecycled content 12%

steel 46%

wood 31%

aluminium 13%

plastic 5%

textile/other 5%

NOTEInformation within this document has been taken from the US version and has not been adapted to UK standards.

18

the end of their useful life, to recycle theirmaterials?

• Recyclability—Do the materials containrecycled content, and more importantly, canthe materials be recycled at the end of theproduct’s useful life?

level™ CertificationSAYL chairs are pending level 2 certification. Thelevel conformancemark ensures a comprehensive,independent, and impartial assessment of theenvironmental and social impacts of a product.

MBDC Cradle to Cradle CertificationSAYL is pending MBDC Silver Cradle to Cradlecertification. This means that SAYL is composedof environmentally safe and healthy materials,is designed for material reuse in a closed-loopsystem, such as recycling or composting, andis assembled using 100% renewable energy.

Material ContentThe SAYL chair’s components are constructedfrom plastic, steel, foam, and textile.

Work Chair, Suspension Back

Environmental Product Summary

SAYL ™ CHAIRS

L 1

Design Story: Inspired by SuspensionHMI’s new SAYL family of chairs designed byYves Béhar is the winning combination of look,feel and affordability.

The design inspiration for the SAYL chairs wasa suspension bridge. Béhar’s goal was toenable an unprecedented sense of freedom forthe users in a design that delivers the mostcomfort with the least amount of materials.SAYL’s eco-dematerialized approach sought toremove anything that wasn’t necessary whilestill delivering a high level of performance andaesthetics. By re-thinking every part of thechair, Béhar and the HMI development team,created a better, smarter chair that sets a newreference point in its class for performance,quality and appearance. SAYL work chairs offer3D Intelligent™ technology—a frameless backthat promotes freedom of movement and properergonomic, targeted back support.

Herman Miller’s Design ProtocolOur commitment to corporate sustainabilitynaturally includes minimizing the environmentalimpact of each of our products. Our Designfor the Environment team (DfE) appliesenvironmentally sensitive design standards toboth new and existing Herman Miller products,utilizing the McDonough Braungart DesignChemistry (MBDC) Cradle to CradleSM

Design Protocol.

Cradle to Cradle Design Protocol goes beyondregulatory compliance to thoroughly evaluatenew product designs in three key areas:

•Material Chemistry and Safety of Inputs—What chemicals are in the materials we specify,and are they the safest available?

•Disassembly—Can we take products apart at

PLASTIC 54%

STEEL 39%

FOAM 5%

OTHER 2%

®Y andZ are among the registered trademarks of Herman Miller, Inc.TM SAYL is among the trademarks of Herman Miller, Inc.SM Cradle to Cradle is a service mark of McDonough Braungart Design Chemistry (MBDC).® GREENGUARD is a registered trademark of the GREENGUARD Environmental Institute.© 2010 Herman Miller, Inc., Zeeland, Michigan

Our sustainability goals by the year 2020:• Zero carbon footprint• Zero landfill• Zero hazardous waste generation• Zero air emissions (VOCs)• Zero process water use• 100 percent green electrical energy use• Company buildings constructed to a minimumLEED Silver certification

• 100 percent of sales from DfE approved products

Environmental Statement

19

20

Environmental Statement

21

Recycling of Furniture

22

We are able to offer a comprehensive clearance and reuse/recycling service for your existing office furniture. This service can extend to include IT and electrical equipment.

The furniture is dismantled and removed from site as per the agreed schedule.There are various options, depending on the condition and nature of the unwanted furniture and equipment Donatetoacharityor“NotforProfit”Organisations.This can also include providing furniture to third world countries for use in schools or medical facilities. Re-sale.Withanyoftherealizedrevenuetothecustomer less a small commissionRecycle. Where the furniture cannot be reused or sold it is broken down to their component materials and recycled.We will provide you with certification and a full audit trail to prove what we’ve done with each item, which will be traceable to its point of sale, charitable donation or recycling destination

Why buy Herman Miller ?

Dedicated Account Manager – Leyla Parsons It is their responsibility to ensure that the customer receives excellent after sales support •ServiceLevelAgreement We encourage that a service level agreement is set up between ourselves and the customer to monitor performance. These are linked to KPIs agreed between all parties. Performance feedback is given at regular account meetings.

•VisittoVillageGreen Our international HQ in Chippenham incorporates best practice in environmental design and has achieved the BREEAM Excellent award. The building reflects our commitment to the environment and better ways of working. It provides a living case study in how workplace design can promote team working and communication. •Ergonomicworkshops These are interactive and concentrate on the ergonomics of sitting. They draw on the considerable research that Herman Miller has undertaken on seating.

•Training–weundertaketodemonstrateourproductsfor the benefit of end users. In order to provide easily assimilated training information, we are able to provide the following: -WorkstationFamiliarisation–Awelcometoyourworkstation training session-Ergonomicsandgeneralproducton-sitetrainingsessions.-Multimediademonstrationsviastreamingvideo. For an organisation managing their own churn, we offer training to their FM team on the assembly, disassembly and movement of furniture. This is also supported by videos and instruction booklets which can be included

on the organisations intranet. •SpacePlanning–tosupportthecustomerwithanymoves or reconfiguring of the existing furniture layout. This is supported by site visits. •FasTrak–weofferacomprehensiveportfolioofprod-ucts under our 10 day FasTrak programme. For speedy delivery of day to day requirements •Movemanagement–weofferfullsupportofchurnactivities, to move, adapt and reconfigure furniture to meet the customers requirements. •WarehousingandInventoryManagement–thisalsoincludes document archiving •Warranty/RepairService–Wetakeourwarrantyobliga-tion very seriously. Any request will be acknowledged within 8 hours. We offer, in conjunction with our 48 hour response time to any request for a repair to be under-taken. If we cannot repair the item on site we will provide a replacement while the item is returned to our factory.

•ServiceManuals-Thesecontainproductinformationand details of how to care and maintain the furniture including cleaning instructions.Removal/Disposal of Redundant Furniture We aim to exceed our customer’s expectations with the range of services, speed of response, and the value for money they represent.

Why buy Herman Miller ?

24

Metro

Metro Mission Statement, History and Services

Metro is committed to establishing a long lasting cus-tomer relationship built on strength and integrity. Our role as an innovator in the evolution of the modern office is evident in our approach to problem solving and base of our competitive positioning. Not only do we deal with of-fice interiors, but generally all interior space requirements you may have, to bring you an aesthetically pleasing as well as functional design.

Metro will design, procure and install the best qual-ity products with attention to detail second to none. Our products will speak for themselves long after brochures, sales staff, fair price and speedy installation are gone. Our products look good, work well, wear well and are an ongo-ing credit to the manufacture and our client.

We at Metro will be the easiest company to do business with and also the most pleasant. Our products will be easy to buy. Our policies will be reasonable and easy to com-prehend implemented by the most spirited, friendly and professional people in the business

Metro Design was established in 1998 by Daniel Taylor. The company has made its mark on the interior design/build sector by continuously winning prestigious projects, such as The Conservative Headquarters, Unite the Union and the National Health Service including St Bartho-lomew’s Hospital, London and South Central Ambulance Service (SCAS) as well as many other high profile com-panies within the media, legal and financial sectors.

Metro’s success is attributed to being able to understand and interpret its clients’ needs, as well as offering creative and innovative ideas to produce solutions that are both functional and aesthetically pleasing. This is accom-plished within a team that consists of Interior designers, project managers, construction professionals, sales per-sonnel and administrators.

Metro regularly outshines its competitors and this is evi-dent in the print, online and television coverage it has re-ceived owing to the completion of yet more great design and build projects.

Mission Statement History

“Gooddesign&serviceisstillgoodbusiness”

We deliver quality fit-outs to our clients expectationsmaking sure that we get it right at the first attempt; hand-ing over a completed project on time and snag free.

Metro’s business model and philosophy are simple. Our people and sub contractors are completely customer fo-cused in taking real ownership of a project and we ensure our clients understand exactly what they are getting for their money.

We provide:•Design•ProjectManagement•Spaceplanning

Service

Metro

27

Account Manager

Leyla ParsonsSenior Account Manager

Leyla has 10 years of furniture and workplace managemant experience.Leyla is the Senior account manager for Metro, managing and maintaining relationships with our clients, including, Domestic & General, South Central Ambulance Service, Nielsen & Dolby.

Leyla spent 6 years at Herman Miller as an Account Manager for Metro Design among other relations & clients, before movingtoWillmottDixon’sfurnituredepartment.ShethenconsulteddirectlyforSolicitorsRusellJones&Walkerontheir national workplace strategy including furniture consultancy and project management.

Leyla will project manage all aspect of the furniture installation, scheduling deliveries, liaising between client installa-tion team and manufactures, ensuring that each design is brought into reality in a time and efficient manner.

Leyla brings a deep knowledge of the workplaces environment as it relates to furniture, seating and storage, focussing on Day 2 Service and building long term relation with her clients. Leyla look particularly at the ergonomics of the work-station within the context of the physical environment, has a deep understanding of posture relate issues at the office workplace and will provide seating training as well as DSE Workstation Assessments where necessary.

Responsibilities

Ongoing point of contact for Hitachi on all the furniture and project related issues. Project managing furniture installa-tion, liaising with suppliers and contractors. Liaise with Hitachi on aspects of furniture installation. Produce progress reports at the end of each phase.•Dayone-Chairtraining-eachindividualwillbeshowhowtousetheselectedtaskchair.DSEassessmentsprovidedif necessary.•Daytwo-on-goingservice,topordersandwarrantyissues.

Accounts Manager

292929

Cases Studies of completed projects over last 3 years

Case Studies

31

DolbyLocation AmsterdamProject Value £1,100,000.00

Dolby

32

Unite the UnionLocation various sites in UKProject Value £18,000,000.00

Unite

333333

South Central AmbulanceLocation UKProject Value £4,500,000.00

South Central Ambulance

34

Barts & London Hospital Trust Location UKProject Value £5,500,000.00

Barts & London Hospital Trust

353535

Domestic & GeneralLocation UKProject Value £3,500,000.00

Domestic & General

36

Conservatives National PartyLocation UKProject Value £1,000,000.00

Conservative National Party

373737

Costings

42

Costing

Costing

434343

44

Costing

Costing

454545

46

Costing

Costing

474747

48

Costing

Costing

494949

50

Costing

Costing

515151

52

Costing

Costing

535353

54

Costing

Costing

555555

56

Costing

With Compliments

Metro Design Consultants LaGare Design Studios, 49 Surrey Row, London, SE1 0BY www.metrodesign.co.uk +44 207 928 900