Computers and Computing Tim Christian [email protected] Assistant Dean for Information Technology Services.

Computers and ComputingTim [email protected]

Assistant Dean for

Information Technology Services

Some Dean Direct Reports:

Je an S ch aa keA ssoc ia te D e an

fo rAcadem ic Affairs

S te ve C o bbA c ting A sso cia te D e an

fo rAdm inistrative Affairs

F lo yd "D e l" M cD a n ie lA ssoc ia te D e an

fo rResearch

K a th ryn C u llivanA ssoc ia te D e an

fo rFiscal and Human Resources

T im C h ris tianA ss ista n t D e an

fo rInform ation Technology Services

H e a th er C a irnsS e n io r D ire c to r

o fM ajor G ifts

C h ris R ya nD ire c to r

o fCom m unication

25 Departm ent/Program Chairs/Directors

A rt G o venDean

August 19th, 2010 2CAS New Employee Orientation

CAS Information Technology ServicesCAS Information Technology Services (ITS) deploys and maintains about 25% of all campus computers in 20 campus buildings for 41% of the University’s faculty. We process almost 20,000 employee helpdesk phone calls per year (40% more than the University’s main helpdesk).

Ja m e s S tra w nStudent Com puting M anager

L o re nzo Ro b lesEm ployee Com puting M anager

Jo e l P h illips /C h ris tian M cH u ghInfrastructure Team M anagers

T im C h ris t ianIn fo rm a tion T ech no lo g y S e rv ices


Student Computing

Manager: James Strawn ([email protected] or x4308)• Helps design, acquire, and manage your university, college,

departmental, and computer labs/classrooms and other IT systems. For example:– 200 Windows and Macintosh computers in 4 general access

computer labs.– 600 Windows and Macintosh computers in 10 departmental

specialized computer labs.– 70 Windows computers in 2 dedicated instructional computer

labs.• Provides UNT community kiosks in 3 buildingsAugust 20th, 2010 4CAS New Employee Orientation

Employee ComputingManager: Lorenzo Robles ([email protected] or x4498)• Provides helpdesk (a.k.a., “x4498”) services to update and repair your

computers.• Provides secure, highly available/reliable local and remote file access for

~3,000 Windows, MacOS, and Linux systems and you.• Manages computers in your area.• Licenses software (about 300 titles) for you.• Manages your CAS electronic mail accounts and resources.• Writes software for you.• Designs and hosts your web sites.• Works with you to provide and/or garner internal and/or external project

quotes for instruction, research (e.g., grant proposals), public outreach, and business process improvement.


Computing Prerequisites

• Order computers via ready-to-use quotes:www.cas.unt.edu/it/helpdesk/hardware

• EUID to access EIS, Email, and Wireless:ams.unt.edu

• Do NOT share passwords with anybody.


Your New ComputerBefore your computer arrives:• Maintain back-ups of locally-installed, original data.

When your computer arrives:• Properly-ordered Windows computers network upon arrival (final

configuration takes ~30 minutes). Call x4498 to install and/or transfer data from old to new computer.

• MacOS and GNU/Linux computers require Helpdesk staff to pick-up the computer for installation and data transfer.

• Call x4498 to schedule “Administrator Privilege” training to use your notebook computer with off-campus devices (such as printers, cameras, storage):www.cas.unt.edu/it/helpdesk/solution-center/casits-notebook-administrator-privilege-training


Your New ComputerInstalling software:• On Windows systems, check “Run Advertised

Programs” to install most commonly-used software.

• You may install additional programs yourself.• Call x4498 to install software requiring

“Administrator” privileges.

September 2nd, 2009 CAS New Employee Orientation 8

Getting Help

• Contact your tech: www.cas.unt.edu/it/helpdesk

• Telephone x4498 (940-565-4498):– Weekdays: 8 A.M. - 7 P.M.– Saturday: 10 A.M. - 2 P.M.

• Email address: [email protected]• Expect Remedy job ticket email, usually with

subjects like: Incident INC000000012345…September 2nd, 2009 9CAS New Employee Orientation

Email

• Manage unsolicited email at least every 14 days: www.cas.unt.edu/it/helpdesk/solution-center/blocking-spam-spamuntedu

• Habitually and confidently delete transitory email. After you max your quota, you still receive email but cannot send new email.

• You can access your email from on-campus (Outlook/Exchange) and off-campus (e.g. PC, web, smart phone, tablet).


Email, On-Campus1. Start your mail client:

2. Login with: UNT\yourEUID

System Software Run LocationWindows Start/Programs/Microsoft Office /Microsoft Office Outlook 2010MacOS Applications/Microsoft Office 2011/ OutlookLinux Applications/Internet/Thunderbird


Email, Off-Campus

• Web: webmail.unt.edu• Smart phones:

• IOS (iPhone):emds.unt.edu/node/353

• Android:emds.unt.edu/android2.2email

• Other mail clients (Thunderbird):emds.unt.edu/tbirdimap


File Access, On-campus

After logging into the network, store your data on our highly- and remotely-available, backed-up, and secured network drive.Name Windows Notes

Home H: Store all your original work at this location, which only you may access.

Shared S: Store original work to collaborate with colleagues. Request special collaboration spaces from your building’s computer tech or call x4498.

Research R: Researchers may purchase large amounts of disk space.


File Access, Off-campus

Remotely access your files using a number of methods:Method Site Notes

Web webfile.cas.unt.edu Easy to learn and use and widely accessible, but you must adhere to a download, edit, and upload cycle.

VPN www.cas.unt.edu/it/helpdesk/solution-center/establishing-secure-vpn-connection-unt

Most challenging initial set up and usually best for your home’s personal computer, but easier to update files and gain access to campus-restricted services.

Email webmail.unt.edu Easiest to learn and use, but uses up your quota quickly, you must pre-plan “downloads,” and still do update cycle.


Networks, Wired

• High risk and high probability of compromise for improperly managed devices:– Production network– Minimal firewall rules– Fat Internet pipes

• UNT holds ITS accountable first for service issues and compromises.

• Impacts your colleagues’ work.• Only ITS may approve devices for wired network use.• You are NOT authorized to extend the network.August 20th, 2010 15CAS New Employee Orientation

Networks, Wireless

• Lower probability and lower risk of compromise:– Convenience network– Tougher firewall rules than wired network– Shared and slower bandwidth

• UNT holds you accountable first for issues.• You may attach and authenticate any device to the

wireless network.• Wireless-N (very fast wireless) in limited testing

now.August 20th, 2010 16CAS New Employee Orientation

Questions for Tim as time permits?

• Your tech: www.cas.unt.edu/it/helpdesk Phone: x4498 (940-565-4498):– Weekdays: 8 A.M. - 7 P.M.– Saturdays: 10 A.M. - 2 P.M.

• Email: [email protected]


Computers and Computing Tim Christian [email protected] Assistant Dean for Information Technology Services.

Documents

new computer

campus computers

notebook computer

macintosh computers

computer labsclassrooms

windows computers network

gnulinux computers

employee computing manager