Computers and Computing

Computers and Computing

Tim [email protected]

Assistant Dean for

Information Technology Services

We champion, develop, and apply information technology to advance Arts and Sciences' education and research.

Some Dean Direct Reports:

Je an S ch aa keA ssoc ia te D e an

fo rAcadem ic Affairs

S te ve C o bbA c ting A ss o cia te D e an

fo rAdm inistrative Affa irs

F lo yd "D e l" M c D a n ie lA ssoc ia te D e an

fo rResearch

K a th ryn C u llivanA ssoc ia te D e an

fo rFiscal and Human Resources

T im C h ris tianA ss ista n t D e an

fo rInform ation Technology Services

H e a th er C a irnsS e n io r D ire c to r

o fM ajor G ifts

25 Departm ent/Program Chairs/Directors

A rt G o venDean

September 6th, 2013 2CAS New Employee Orientation

CAS Information Technology ServicesCAS Information Technology Services (ITS) deploys and maintains about 25% of all campus computers in 20 campus buildings for 41% of the University’s faculty. We process almost 20,000 employee helpdesk phone calls per year (40% more than the University’s main helpdesk).

Jam es StrawnL a b M an ag er

S o ftw a re L ic en s e M a na g er

Lorenzo RoblesH e lp /S e rv ice D e sk

W e b a n d S p e cia l P ro je c ts

Joe l Ph ill ipsS e rve rs a n d S to ra ge

(E m a il, F ile , P rin t, C u s to m )

Tim C hristianIn fo rm a tion T ec h no lo g y S e rv ic es

September 6th, 2013 3CAS New Employee Orientation

Student ComputingManager: James Strawn ([email protected] or x4308)• Helps design, acquire, and manage your university, college,

departmental, and computer labs/classrooms and other IT systems. For example:– 200 Windows and Macintosh computers in 4 general access

computer labs.– 800 Windows and Macintosh computers in 10 departmental

specialized computer labs.– 70 Windows computers in 2 dedicated instructional computer labs.

• Provides UNT community kiosks in 3 buildings

September 6th, 2013 4CAS New Employee Orientation

Employee ComputingManager: Lorenzo Robles ([email protected] or x4498)• Provides helpdesk (a.k.a., “x4498”) services to update and repair

your computers.• Provides secure, highly available/reliable local and remote file

access for ~3,000 Windows, MacOS, and Linux systems and you.• Manages computers in your area.• Writes software for you.• Designs and hosts your web sites.• Works with you to provide and/or garner internal and/or external

project/grant quotes for instruction, research (e.g., grant proposals), public outreach, and business process improvement.

September 6th, 2013 5CAS New Employee Orientation

Computing Prerequisites

• Order computers via ready-to-use quotes:www.cas.unt.edu/it/helpdesk/hardware

• EUID to access EIS, Email, and Wireless:ams.unt.edu

• Do NOT share passwords with anybody.

September 6th, 2013 6CAS New Employee Orientation

Your New ComputerBefore your computer arrives:• Maintain back-ups of locally-installed, original data.

When your computer arrives:• Properly-ordered Windows computers network upon

arrival (final configuration takes ~30 minutes). Call x4498 to install and/or transfer data from old to new computer.

• MacOS and GNU/Linux computers require Helpdesk staff to pick-up the computer for installation and data transfer.

September 6th, 2013 7CAS New Employee Orientation

Your New Computer• On Windows, check “Software Center” first.• For your own and missing software, call x4498.• Get Enhanced User (formerly “Administrator”)

Privileges, by visit: tinyurl.com/ovd7dr5• NEW: Install file sharing software, like

Dropbox, by visiting: tinyurl.com/nl97q9p

September 6th, 2013 CAS New Employee Orientation 8

Getting Help

• Contact your tech: www.cas.unt.edu/it/helpdesk

• Telephone x4498 (940-565-4498):– Weekdays: 8 A.M. - 7 P.M.– Saturday: 10 A.M. - 2 P.M.

• Email address: [email protected]• Expect Remedy job ticket email, usually with

subjects like: Incident INC000000012345…September 6th, 2013 9CAS New Employee Orientation

Email• Manage unsolicited and quarantined email at least

every 14 days: tinyurl.com/n7qq7gf• After you max your email quota, you still receive email but

cannot send new email.• Our records retention practice promotes email del

etion.

• You can access your email from on-campus (Outlook/Exchange) and off-campus (e.g. PC, web, smart phone, tablet).

September 6th, 2013 10CAS New Employee Orientation

Email, On-Campus1. Start your mail client:

2. Login with: UNT\yourEUID

System Software Run LocationWindows Start/Programs/Microsoft Office /Microsoft Office Outlook 2010MacOS Applications/Microsoft Office 2011/ OutlookLinux Applications/Internet/Thunderbird

September 6th, 2013 11CAS New Employee Orientation

Email, Off-Campus

• Web: webmail.unt.edu• Smart phones:

• IOS (iPhone): tinyurl.com/lxlzjjm• Android: tinyurl.com/mnnk9xn

• Other mail clients (Thunderbird):tinyurl.com/ld74grx (use VPN)

September 6th, 2013 12CAS New Employee Orientation

File Access, On-campus

After logging into the network, store your data on our highly- and remotely-available, backed-up, and secured network drive.Name Windows Notes

Home H: Store all your original work at this location, which only you may access.

Shared S: Store original work to collaborate with colleagues. Request special collaboration spaces from your building’s computer tech or call x4498.

Research R: Researchers may purchase large amounts of disk space.

September 6th, 2013 13CAS New Employee Orientation

File Access, Off-campus

Remotely access your files using a number of methods:Method Site Notes

Web webfile.cas.unt.edu Easy to learn and use and widely accessible, but you must adhere to a download, edit, and upload cycle.

VPN tinyurl.com/mryu88o Most challenging initial set up and usually best for your home’s personal computer, but easier to update files and gain access to campus-restricted services.

Email webmail.unt.edu Easiest to learn and use, but uses up your quota quickly, you must pre-plan “downloads,” and still do update cycle.

September 6th, 2013 14CAS New Employee Orientation

Networks, Wired• High risk and high probability of compromise for improperly managed devices:– Production network– Minimal firewall rules– Fat Internet pipes

• UNT holds ITS accountable first for service issues and compromises.

• Impacts your colleagues’ work.• Only ITS may approve devices for wired network use.• You are NOT authorized to extend the network.September 6th, 2013 15CAS New Employee Orientation

Networks, Wireless• Lower probability and lower risk of compromise:

– Convenience network– Tougher firewall rules than wired network– Shared and slower bandwidth

• UNT holds you accountable first for issues.• You may attach and authenticate any device to the

wireless network.• Wireless-N (very fast wireless) in limited testing now.

September 6th, 2013 16CAS New Employee Orientation

Questions for Tim as time permits?

• Your tech: www.cas.unt.edu/it/helpdesk Phone: x4498 (940-565-4498):– Weekdays: 8 A.M. - 7 P.M.– Saturdays: 10 A.M. - 2 P.M.

• Email: [email protected]

September 6th, 2013 17CAS New Employee Orientation