Computer Computer Troubleshooting Troubleshooting (and other interesting (and other interesting facts) facts) Presented by: Kristi Manuel and Derwin Woodard
Computer Computer TroubleshootingTroubleshooting
(and other interesting facts)(and other interesting facts)
Presented by: Kristi Manuel and Derwin Woodard
TopicsTopics
My Computer is SlowMy Computer is Slow Internet Internet EmailEmail Active DirectoryActive Directory Video IssuesVideo Issues
My Computer is SlowMy Computer is Slow
Disk CleanupDisk Cleanup CCleanerCCleaner DefragmentationDefragmentation
My ComputerMy Computer
Hard drive (local to machine)
DVD/CD ROM drive
Flash drive(External Drive)
Network drive
Different Types of StorageDifferent Types of Storage
Which Disk Format Do I Use?Which Disk Format Do I Use?
• R Is a write-once format. You cannot overwrite what is on it but you can append to it.
• RW Can be erased and rewritten to. May not work on a different machine.
Computer PropertiesComputer Properties
Disk CleanupDisk CleanupRight click on C: and choose Properties
Select Disk Cleanup
Disk CleanupDisk Cleanup
This may take a while.
Disk CleanupDisk Cleanup
This will take a while.You may continue to work while this is running.
Click Yes to delete the files you selected
CCleanerCCleaner
www.ccleaner.com
DefragmentationDefragmentationRight click on C: and choose Properties
Select Tools Tab
Select Defragment Now
DefragmentationDefragmentation
Select Analyze
DefragmentationDefragmentation
After DefragmentingAfter Defragmenting
InternetInternet
Deleting Browsing HistoryDeleting Browsing History Setting Home PageSetting Home Page Toolbars/Popup BlockersToolbars/Popup Blockers FavoritesFavorites
Deleting Browsing HistoryDeleting Browsing History
Select Delete Browsing History
You can delete them individually
Or all at once
Deleting Browsing HistoryDeleting Browsing History
This may take a while based on the amountof files you have.
Click Yes
Setting Home PageSetting Home Page
Select Internet Options
Choose Tools from Menu BarEnter the web page you prefer
Toolbars and Popup BlockersToolbars and Popup BlockersTwo of the most popular toolbars are Google and Yahoo.There are numerous others. (i.e. Ask.com, Weather Channel, etc.)
You can hide them or simply uninstall them in in Add and Remove Programs.
Uncheck
Popup BlockersPopup BlockersInternet Explorer’s Version
Google’s Version
FavoritesFavorites
Or
Organize FavoritesOrganize Favorites
You can create folders several ways.•Click New Folder•Right click and select New Folder
You can move links also.•Click Move and select where you would like them•Drag and drop
EmailEmail
Web based (OWA) vs. OutlookWeb based (OWA) vs. Outlook ArchivingArchiving Full InboxFull Inbox
Web Based vs. OutlookWeb Based vs. Outlook
Web Based Email = Outlook Web Access Web Based Email = Outlook Web Access (OWA)(OWA)
Allows you to access your email account from Allows you to access your email account from any device connected to the Internetany device connected to the Internet
You do not have to be on the school’s network You do not have to be on the school’s network to use itto use it
ConvenientConvenient
OutlookOutlook
You have to be on the school’s network to You have to be on the school’s network to receive and send mailreceive and send mail
Allows you to easily save and organize email Allows you to easily save and organize email locally on your computer without consuming locally on your computer without consuming server spaceserver space
CustomizableCustomizable Auto-Archive optionAuto-Archive option
Where Email Files are StoredWhere Email Files are StoredWhy does it say my Inbox is full?Why does it say my Inbox is full?
When using OWA ALL files are stored on the When using OWA ALL files are stored on the server (Inbox, Deleted Items, and Sent Items)server (Inbox, Deleted Items, and Sent Items)
Outlook files are also stored on the email Outlook files are also stored on the email server. However, personal folders and archive server. However, personal folders and archive folders can be created to store files you want folders can be created to store files you want to keep locally on your computer’s hard drive.to keep locally on your computer’s hard drive.
Storage size limit: 100MB
Attachment size limit: 10MB
Stored on email server
Stored locally on hard drive
Malware, Viruses, Spyware, Malware, Viruses, Spyware, Phishing, and Other AnnoyancesPhishing, and Other Annoyances
MalwareMalware – Any program that causes harm to the computer and its user. – Any program that causes harm to the computer and its user. Malware can be considered a virus, spyware, Trojan Horse, or worm.Malware can be considered a virus, spyware, Trojan Horse, or worm.
VirusesViruses – Can be as serious as erasing data or as harmless as playing a – Can be as serious as erasing data or as harmless as playing a tune or displaying a message.tune or displaying a message.
Spyware (adware)Spyware (adware) – Software used to collect user data without their – Software used to collect user data without their knowledge (advertisers, hackers, and other interested parties) Spyware can knowledge (advertisers, hackers, and other interested parties) Spyware can be disguised as prize, offer, or cute games.be disguised as prize, offer, or cute games.
Trojan HorseTrojan Horse – Software that appears as a useful tool but contains – Software that appears as a useful tool but contains harmful programs that can destroy data, deplete system resources causing harmful programs that can destroy data, deplete system resources causing the computer to run slowly.the computer to run slowly.
Worms Worms – Self-replicating viruses that slows a computer down by – Self-replicating viruses that slows a computer down by utilizing system resources while leaving the Operating System and its files utilizing system resources while leaving the Operating System and its files intact. intact.
PhishingPhishing – A form of e-mail fraud that uses legitimate looking forms and – A form of e-mail fraud that uses legitimate looking forms and website references to lure users to disclose private information.website references to lure users to disclose private information.
What is Active Directory?What is Active Directory?
Synchronizing - Online vs. OfflineSynchronizing - Online vs. Offline Saving to My Documents vs. DesktopSaving to My Documents vs. Desktop
SCS Tech Tips
SynchronizingSynchronizing
Allows files to be Allows files to be available locally on available locally on your laptop when not your laptop when not connected to the connected to the school’s networkschool’s network
Edits, additions, and Edits, additions, and deletions are deletions are reflected both locally reflected both locally and on the network and on the network after synchronizationafter synchronization
Saving to My Documents vs. DesktopSaving to My Documents vs. Desktop
My Documents = your home folder (H: drive) My Documents = your home folder (H: drive) on the server (network)on the server (network)
Desktop = files stored locally on your Desktop = files stored locally on your machine’s hard drivemachine’s hard drive
Video TopicsVideo Topics
VLC vs. Media PlayerVLC vs. Media Player Converting video filesConverting video files
Format FactoryFormat Factory Any Video ConverterAny Video Converter PrismPrism FreeStudioFreeStudio
VLC vs. Media PlayerVLC vs. Media Player
Use VLC player to play movies on DVD’sUse VLC player to play movies on DVD’s Use Windows Media Player Use Windows Media Player
for .wmv, .avi, .mpeg3 filesfor .wmv, .avi, .mpeg3 files Use QuickTime to play .mov, and .mp4 filesUse QuickTime to play .mov, and .mp4 files Another alternative is RealPlayerAnother alternative is RealPlayer
Converting Video FilesConverting Video Files Changing video layouts to allow them to play in another Changing video layouts to allow them to play in another
format (.mov to .avi to play in Windows Media Player)format (.mov to .avi to play in Windows Media Player) To convert a video on a Flip camera from .mp4 format To convert a video on a Flip camera from .mp4 format
to .wmv to edit in MovieMaker or to play in Windows Media to .wmv to edit in MovieMaker or to play in Windows Media PlayerPlayer
To convert a DVD (.vod) to .wmv format to add to a web siteTo convert a DVD (.vod) to .wmv format to add to a web site Programs you can use to convert filesPrograms you can use to convert files
Format FactoryFormat Factory Any Video ConverterAny Video Converter PrismPrism FreeStudio FreeStudio
Creating DVD’sCreating DVD’s
DVD Flick will allow you to create and burn DVD Flick will allow you to create and burn DVD’s that can be played on a standard DVD DVD’s that can be played on a standard DVD playerplayer
Questions???Questions???
ResourcesResources
http://surry.haikulearning.com/kmanuel/computertroubleshooting
SCS Tech Tips