TeleTech is the go-to partner for the world’s most ambitious companies. We transform customer experiences and enterprise operations to deliver unmatched total value. TeleTech Today COMPREHENSIVE CUSTOMER AND ENTERPRISE SOLUTIONS
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TeleTech is the go-to partner for the world’s most ambitious companies. We transform customer experiences and enterprise operations to deliver unmatched total value.
TeleTech Today
CORPORATE HEADQUARTERS
9197 South Peoria Street
Englewood, Colorado 80112
Phone: +1.800.TELETECH or
+1.303.397.8100 (outside the US)
Fax: +1.303.397.8199
Email: [email protected]
www.teletech.com
LATIN AMERICA Argentina Chacabuco 175 C1069AAC - Buenos Aires Argentina Phone: + 54 11 4121 7800Fax: + 54 11 4131 7007Email: [email protected]
BrazilAv. Maria Coelho Aguiar, 215 Bloco A – 7º andar Sao Paulo, SP, 05805-000 Brazil Phone: + 55 11 3747 7967Fax: + 55 11 3747 7764Email: [email protected]
Costa RicaZona Franca del Este San Gabriel de Calle Blancos San Jose Costa Rica Phone: + 506 2507 5829Fax: + 506 2223 0081Email: [email protected]
Mexico Plaza de la Republica num. 43 Col. Tabacalera Mexico City, Mexico D.F., C.P. 06600 Mexico Phone: + 52 55 9140 5337Fax: + 52 55 5566 5300Email: [email protected]
ASIA-PACIFIC
Australia and New Zealand 154 Pacific Highway St. Leonards NSW 2065 Australia Phone: +61 2 9844 1100Fax: +61 2 9930 1630Email: [email protected]
PhilippinesBuilding F, SM Corporate Offices 1000 Bay Boulevard, SM Central Business Park Pasay City, 1300 Philippines Phone: +63 2 5529730Fax: +63 2 5529789Email: [email protected]
EUROPE, MIDDLE EAST, AFRICA 81-85 Duncairn Gardens Belfast BT15 2GQ United Kingdom M4 3AQ Phone: +44 28 9057 5000Email: [email protected]
COMPREHENSIVE CUSTOMER AND ENTERPRISE SOLUTIONS
For more than 28 years, TeleTech
has remained a leading provider
of comprehensive customer and
enterprise solutions. We have de-
signed, implemented, and man-
aged critical business processes
for Global 1000 companies. Simply
put, TeleTech supports its clients’
customer lifecycle management
needs by helping them target,
acquire, retain, and grow their
customer bases; while providing
seamless integration and man-
agement of customer-impacting
enterprise management services
that support major business tasks.
Right Solutions. Right Time.
TeleTech offers the best overall val-
ue in the business processing out-
sourcing (BPO) industry by focusing
on developing long-standing, mu-
tually successful partnerships. This
approach enables us to commit fi-
nancially to leading companies that
engage us to help solve their most
daunting customer management
or enterprise challenges with speed
and innovation.
Revenue Generation
TeleTech serves as the customer acquisition and revenue engine for
organizations at the forefront of global commerce. We deliver a suite
of revenue generation products designed to effectively address each
stage in the customer life cycle.
Customer Innovation
We help build loyalty and drive the highest levels of satisfaction to solve
customer relationship challenges by delivering strong, more profitable
customer interactions. Our services are provided from contact centers
or through virtual work-at-home delivery. In addition to handling voice
and e-mail channels, TeleTech is at the forefront of on-line and social
media customer relationship management.
Hosted Technology
With options such as cloud computing, hosted services, and
OnDemand technology, clients have the ability to enhance their
operations and interact with customers across all touch points on a
global scale with lower costs and reduced risk.
Enterprise Innovation
Our processes solve major enterprise challenges by providing leading
results for companies looking to quickly scale their business functions
without overlooking their core value proposition. We drastically
improve efficiency by applying proven expertise, global staffing,
and management resources to a company’s back-office business
processes.
Learning Innovation
We understand that people are an organization’s most important asset.
That’s why we focus our Learning services to target, recruit, hire,
onboard, and train the highest quality employees for your company.
Professional Services
As industry veterans, our consultants demonstrate proven experience
in delivering high-quality, customer-centric solutions and strategies.
Our confirmed experience, unique approach, and proprietary
toolset enhance our clients’ specific business goals and drive rapid
improvements in business processes and operations.
Contact TeleTech Today
There’s no question that companies everywhere are looking for new
ways to improve the customer experience and generate more revenue.
This is why TeleTech remains the go-to partner for Global 1000 leaders.
Clients are turning to us to help them grow revenue, reduce costs, and
retain customers. For more information, please contact us today at
303.397.8100 or visit www.teletech.com.
TeleTech serves clients in the automotive,
financial services, communications and media,
government, healthcare, retail, and travel
industries. These clients call upon TeleTech to
help them solve their mission-critical problems
with innovative, customer-centric solutions.
TeleTech delivers the outcomes that matter
most to business leaders – making their most
ambitious goals realities.
TeleTech clients leverage the benefits of a
borderless economy. Each client’s custom
solutions are supported through regional
service delivery centers with what is
arguably the most highly educated, global
workforce in our industry. Our 40,000+
business process outsourcing (BPO)
employees support our clients’ customers
in 85 countries. These individuals currently
support 26 languages with virtually unlimited
expansion capabilities. TeleTech’s employees
are dedicated to capturing market
opportunities, building brand equity through
superior service delivery, and bolstering
brands worldwide.
From our reliable global networks to our
proprietary desktop systems, TeleTech’s
world-class technology infrastructure is
robust, secure, scalable, flexible, and second
to none. Our ironclad IT footprint is designed
to ensure global business continuity while
supporting 3.5 million customer interactions
per day. We run at scale with six centralized
TeleTech GigaPOP® points of presence
globally, managing 50,000+ ports and
network elements while handling over two
billion Voice over IP (VoIP) minutes annually
at a 99.95% network uptime rate.
TeleTech World Sites
For more than 28 years, TeleTech
has remained a leading provider
of comprehensive customer and
enterprise solutions. We have de-
signed, implemented, and man-
aged critical business processes
for Global 1000 companies. Simply
put, TeleTech supports its clients’
customer lifecycle management
needs by helping them target,
acquire, retain, and grow their
customer bases; while providing
seamless integration and man-
agement of customer-impacting
enterprise management services
that support major business tasks.
Right Solutions. Right Time.
TeleTech offers the best overall val-
ue in the business processing out-
sourcing (BPO) industry by focusing
on developing long-standing, mu-
tually successful partnerships. This
approach enables us to commit fi-
nancially to leading companies that
engage us to help solve their most
daunting customer management
or enterprise challenges with speed
and innovation.
Revenue Generation
TeleTech serves as the customer acquisition and revenue engine for
organizations at the forefront of global commerce. We deliver a suite
of revenue generation products designed to effectively address each
stage in the customer life cycle.
Customer Innovation
We help build loyalty and drive the highest levels of satisfaction to solve
customer relationship challenges by delivering strong, more profitable
customer interactions. Our services are provided from contact centers
or through virtual work-at-home delivery. In addition to handling voice
and e-mail channels, TeleTech is at the forefront of on-line and social
media customer relationship management.
Hosted Technology
With options such as cloud computing, hosted services, and
OnDemand technology, clients have the ability to enhance their
operations and interact with customers across all touch points on a
global scale with lower costs and reduced risk.
Enterprise Innovation
Our processes solve major enterprise challenges by providing leading
results for companies looking to quickly scale their business functions
without overlooking their core value proposition. We drastically
improve efficiency by applying proven expertise, global staffing,
and management resources to a company’s back-office business
processes.
Learning Innovation
We understand that people are an organization’s most important asset.
That’s why we focus our Learning services to target, recruit, hire,
onboard, and train the highest quality employees for your company.
Professional Services
As industry veterans, our consultants demonstrate proven experience
in delivering high-quality, customer-centric solutions and strategies.
Our confirmed experience, unique approach, and proprietary
toolset enhance our clients’ specific business goals and drive rapid
improvements in business processes and operations.
Contact TeleTech Today
There’s no question that companies everywhere are looking for new
ways to improve the customer experience and generate more revenue.
This is why TeleTech remains the go-to partner for Global 1000 leaders.
Clients are turning to us to help them grow revenue, reduce costs, and
retain customers. For more information, please contact us today at
303.397.8100 or visit www.teletech.com.
TeleTech serves clients in the automotive,
financial services, communications and media,
government, healthcare, retail, and travel
industries. These clients call upon TeleTech to
help them solve their mission-critical problems
with innovative, customer-centric solutions.
TeleTech delivers the outcomes that matter
most to business leaders – making their most
ambitious goals realities.
TeleTech clients leverage the benefits of a
borderless economy. Each client’s custom
solutions are supported through regional
service delivery centers with what is
arguably the most highly educated, global
workforce in our industry. Our 40,000+
business process outsourcing (BPO)
employees support our clients’ customers
in 85 countries. These individuals currently
support 26 languages with virtually unlimited
expansion capabilities. TeleTech’s employees
are dedicated to capturing market
opportunities, building brand equity through
superior service delivery, and bolstering
brands worldwide.
From our reliable global networks to our
proprietary desktop systems, TeleTech’s
world-class technology infrastructure is
robust, secure, scalable, flexible, and second
to none. Our ironclad IT footprint is designed
to ensure global business continuity while
supporting 3.5 million customer interactions
per day. We run at scale with six centralized
TeleTech GigaPOP® points of presence
globally, managing 50,000+ ports and
network elements while handling over two
billion Voice over IP (VoIP) minutes annually
at a 99.95% network uptime rate.
TeleTech World Sites
TeleTech is the go-to partner for the world’s most ambitious companies. We transform customer experiences and enterprise operations to deliver unmatched total value.
TeleTech Today
CORPORATE HEADQUARTERS
9197 South Peoria Street
Englewood, Colorado 80112
Phone: +1.800.TELETECH or
+1.303.397.8100 (outside the US)
Fax: +1.303.397.8199
Email: [email protected]
www.teletech.com
LATIN AMERICA Argentina Chacabuco 175 C1069AAC - Buenos Aires Argentina Phone: + 54 11 4121 7800Fax: + 54 11 4131 7007Email: [email protected]
BrazilAv. Maria Coelho Aguiar, 215 Bloco A – 7º andar Sao Paulo, SP, 05805-000 Brazil Phone: + 55 11 3747 7967Fax: + 55 11 3747 7764Email: [email protected]
Costa RicaZona Franca del Este San Gabriel de Calle Blancos San Jose Costa Rica Phone: + 506 2507 5829Fax: + 506 2223 0081Email: [email protected]
Mexico Plaza de la Republica num. 43 Col. Tabacalera Mexico City, Mexico D.F., C.P. 06600 Mexico Phone: + 52 55 9140 5337Fax: + 52 55 5566 5300Email: [email protected]
ASIA-PACIFIC
Australia and New Zealand 154 Pacific Highway St. Leonards NSW 2065 Australia Phone: +61 2 9844 1100Fax: +61 2 9930 1630Email: [email protected]
PhilippinesBuilding F, SM Corporate Offices 1000 Bay Boulevard, SM Central Business Park Pasay City, 1300 Philippines Phone: +63 2 5529730Fax: +63 2 5529789Email: [email protected]
EUROPE, MIDDLE EAST, AFRICA 81-85 Duncairn Gardens Belfast BT15 2GQ United Kingdom M4 3AQ Phone: +44 28 9057 5000Email: [email protected]
COMPREHENSIVE CUSTOMER AND ENTERPRISE SOLUTIONS
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