Compliance, Capability and Competence half-the-battle won.

Compliance, Capability and Competencehalf-the-battle won

Nick MilneCompany Secretary

Conference and Catering Manager

ABOUT AIM

The industry owned and recognised accreditation scheme.Assesses UK meetings, conference and events venues. Clearly identifies quality and professionalism through a three level system of Entry, Silver and Gold.Demonstrates capability, compliance and decency.At the high levels demonstrates a commitment to service excellence.Offers assurance to meetings and events organisers.

we assess for fitness for purpose, professionalism

and service excellence

AT ENTRY LEVEL

a self-assessment process, of which 10% are verified annually, demonstrating:

Legality (annual declaration of compliance)Facilities (annual re-assessment) Probity (annual re-assessment)

Portfolio of evidence: ready for inspection

Complaints: 100% investigated

at Entry level you can expect; a good level of facilities, good

quality catering and a fit for purpose venue with

transparent and realistic pricing

AT ENTRY LEVEL PROVE legal compliance

ACTS encompassing: health and safety,discrimination, consumer protection, weights and measures, sale and supply of goods, data protection, employers liability, licensing laws.

REPORT on the minutia of the venue facilitiesMeeting space offer; location and access, cleaning and decoration, space and furniture, charges, accessibility 69 reporting criteria; carefully weighted to enable the grading system to assess a venue for eligibility for the standard.

COMMIT to a strict code of practiceto prove that as a venue operator they are Consistent, Open, Decent and Ethical.

we ask venues to jump through a lot

of hoops before awarding them

AIM

at Silver levelyou can expect;

catering of a very good quality,

efficient & helpful staff, a transparent and

realistic price reflective of the quality of the

venue and service

AT SILVER LEVEL

Visited by professional assessors.Assessed for evidenced service delivery.Assessed for customer environment.Identifying centres of excellence.Renewable every third year.Annual Entry level renewal and declaration of compliance.

Criteria met and deployed.

at Gold level you can expect;

exceptional catering using the highest

quality ingredients and equipment,

efficient staff with an eye for detail and

transparent and realistic pricing

reflective of the quality of the venue

and service

AT GOLD LEVEL

Visited by professional assessors.Assessed for evidenced service delivery.Assessed for customer environment.Identifying centres of excellence.Renewable every third year.Annual Entry level renewal and declaration of compliance.

Criteria met, deployed and obvious results.

AT SILVER & GOLD LEVELS

The venue is examined by independent assessors who are experts at identifying centres of excellence. Facilities.Business planningResources including food.Understanding Customer needs.The customer environment.Booking information and procedures.Pricing and payment procedures.Service delivery.Staff recruitment and training.Service recovery.Continuous improvement.

.

a considerably higher hoop for AIM Silver and

Gold

Protecting the efficacy of the standard is key to its success

PROTECTING THE EFFICACYFOR YOUEntry level is renewed annually by all venues. Silver and Gold levels are renewed every three years. All venues renew their legal compliance annually.Independent consultants assess the standard every six months for legal appropriateness and fitness for purpose.All complaints made against an accredited venue are investigated using a published complaints procedure.If a venue fails to meet the requirements of AIM they are forbidden from using the AIM brand .

protecting the efficacy of the

standard is key to its success

SO, WHAT DOES AIM REALLY MEAN FOR YOU?

how does it work for me?

It means knowing every element of the venue’s costs in advance. Which could be the difference between making budget and breaking budget.

straightforward budgeting with no

surprises

It means doing business with credible, legally compliant venues and ticking all of the procurement boxes.

legally compliant; procurement boxes ticked

It means industry approved contracts and terms and conditions in a straight forward format with no small print so you don't have to work your way through a whole heap of paperwork.

industry approved contracts and terms

and conditions

It means doing business with venue professionals that really care about your business.

professionals that really care

It means events and meetings where you know your delegates are looked after and where your event will be rated at its very best.

your organisation at its best

It means stress free venue selection. Because AIM has done all of the worrying and checking for you.

venue selection made easy

FIND ACCREDITED VENUES

Ask your booking agent.Visit www.aimaccredited.co.uk.Read ‘Meeting Makers’. Use the My-Venues search facilityUse Venuefinder.com.Use VenueDirectory.com.Use ChooseYourEvent.co.uk.Ask the conference office in your chosen destination.Search Google for ‘AIM accredited venues’ Always ask a venue to prove they are accredited.

just ask for AIM

Want more information?

AIM booklet

Telephone 0845 230 5508

Nick MilneCompany Secretary

Conference and Catering Manager

Compliance, Capability and Competencehalf-the-battle won