Complexity in the Real World--from policy intelligence to intelligent policy, Bruxelles, September 5-6 Policy making in an information wired environment: re-aligning government and governance relationships by complexity thinking Claudio Inguaggiato - Coordination Unit in Regione Piemonte Sylvie Occelli - Ires Piemonte non integrazioneapplicazioni difficoltà trattenere staff qualificato carenza strategia ICT spesa ICT elevata adozione da parte utenti struttura organizzazione scarse motivazioni competenze non adeguate del personale mancanza assistenza addestramento personale riduzione spostmenti dipendenti miglioramento comunicazione interna maggiore collaborazione con soggetti esterni riduzione pratiche burocratiche riduzione numero utenti agli sportelli risparmi costi/tempi fornitura servizi claudio [email protected][email protected]
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Complexity in the Real World--from policy intelligence to intelligent policy, Bruxelles,
September 5-6
Policy making in an information wired environment: re-aligning government and governance relationships
by complexity thinking
Policy making in an information wired environment: re-aligning government and governance relationships
by complexity thinking
Claudio Inguaggiato - Coordination Unit in Regione Piemonte
Complexity in the Real World--from policy intelligence to intelligent policy, Bruxelles,
September 5-6
acknowledging a variety of actors’ views
(government organizations, societal
partners, scientists)
Background issues…
need for a whole government
approach ICT spreading and
establishment of new kind of socio-technical
systems
How to re-align the relationships between government and governance: the point of view of government actors …
Complexity in the Real World--from policy intelligence to intelligent policy, Bruxelles,
September 5-6
3) concluding remarks: some priority issues
3) concluding remarks: some priority issues
Contents
1) the Piedmont case study: a) the regional context; b) a network
approach to municipality aggregation
1) the Piedmont case study: a) the regional context; b) a network
approach to municipality aggregation
2) implications: how complexity thinking could
help re-aligning the government/governance
relationships
2) implications: how complexity thinking could
help re-aligning the government/governance
relationships
Complexity in the Real World--from policy intelligence to intelligent policy, Bruxelles,
September 5-6
81.062.0
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73.062.0
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62.070.0
62.0
75.068.0
65.0
59.073.0
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81.0
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55.064.0
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NEEDS
QoS
PROMOTION
NORMS_POP
SIMPLIFICATION_POP
ACCESS_POPEMPLOYEE_POP
LA_INTEROPERABILITY_POP
A widespread ICT diffusion Difficulties to handle to cascade of
changes Limited understanding of the
relationships between front office action domains and back-office initiatives
Some structural features are more binding
Relationships between (front office) action domains (red symbols) and back office improvement initiatives (green symbols) for population service deliver by Piedmont municipalities 2011
1) The Piedmont case study: a)the regional context
Complexity in the Real World--from policy intelligence to intelligent policy, Bruxelles,
September 5-6
Main problems faced by regional government: to leverage its authority in such a way to avoid the negative consequences associated with deliberated top-down or spontaneous bottom up initiativesto assume its responsibility in making the aggregation process as smooth and effective as possible
One of the biggest Italian regions (more than 4 million inhabitants), Piedmont accounts for 8% of the population of the countryIt has a very high number of municipalities (1206)There are few larger cities (Turin the regional capital and the province head cities) and a majority of small and very small municipalities (80% has less than 5000 inhabitants)
1) The Piedmont case study: b1) a network approach to municipality aggregations
Complexity in the Real World--from policy intelligence to intelligent policy, Bruxelles,
September 5-6
Intensity of participation to clusters of Piedmont
municipalities
Intensity: up triangle = 1, square=2, circle=3.Province: red=Turin, orange=Cuneo, dark green=Alessandria, light blue=VCO, light green =Biella, yellow =Novara, dark blue=Vercelli, violet=Asti
1) The Piedmont case study: b) a network approach to municipality aggregations
Aggregations:Provinces, which divide the regional territory in 8 local areasTerritorial Pacts, aggregating half of the municipalities in 16 larger communities Areas for Integrated Projects aggregating about 60% of the 1206 municipalities in 18 areasIntegrated territorial programs, resulting from the aggregation of 80% of the municipalities in 29 areas,
Piedmont re-known wine Area !!!Piedmont re-known wine Area !!!
Complexity in the Real World--from policy intelligence to intelligent policy, Bruxelles,
September 5-6
2) Implications of the Piedmont case study
Application of (SNA) system thinking helps framing the problemNot a trivial result in government organizations !!
Application of (SNA) system thinking helps framing the problemNot a trivial result in government organizations !!
A) Extending the perspective of observation of a policy problem. simplification: “subtracting the obvious, and adding the
meaningful” co-evolution in the knowledge perspectives of the involved people widespread usage of social-based web applications convey a novel
way to appreciate phenomena need to link better the (internal) view of a problem, with the many
other (external) views. Role of cognitive mediation artefacts: what knowledge project, underlying the application of a certain artefact within a certain context, is expected to deliver the most in establishing, reinforcing and enriching that linking?
Complexity in the Real World--from policy intelligence to intelligent policy, Bruxelles,
September 5-6
B)Empowering the government actors: developing a capability to properly extract and tailor the information to the policy tasks/practicesData availability: easy, secure, reliable, inexpensive, accessible and timely data, in fact, are key data features in supporting this capability (big data and open data)Transform data/information into knowledge: data/information should make sense for situated governmental actions. This is largely overlooked by conventional tools
2) Implications of the Piedmont case study
Application of the SNA helps framing the problem. Not a trivial result in government organizations !!
Application of the SNA helps framing the problem. Not a trivial result in government organizations !!
Complexity in the Real World--from policy intelligence to intelligent policy, Bruxelles,
September 5-6
a. Extension of the policy perspectives, by complexity thinking, should primarily aim at favoring inter-organizational linkages
b. Exploring the significance of information in policy practices, i.e. the functions cognitive mediation artifacts can play in appropriating existing data and in supporting routinely vs. not routinely tasks
c. Taking advantage of the experience gained by government actors in carrying out ICT-supported (complexity based) own policy activities, i.e. exploiting knowledge flows from interpreted information, such as good practices and stories
3) Concluding remarks
Nurturing a trans-disciplinary system approach to policy activities: priority issues
Nurturing a trans-disciplinary system approach to policy activities: priority issues