Comparative Management of Australia

8/3/2019 Comparative Management of Australia

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We Are

Md. Ibrahim Chowdhury (14)

Zubair Mohammad Mehdad (32)

Md. Abu Jubair (38)

H.M.Neazi (96)

Atiqur Rahman (86)


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PRESENTATION OUTLINE

AUSTRALIAN Culture

Negotiation Tactics

Management Practices

Business Etiquette


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History of Australia

Aboriginal Australians (1606-1787) British settlement & Colonization (1788-1850) Colonial self-government and the discovery of gold

(1851-1900) A new nation for the 20th century (1901-1945) Since 1945

History of Australia -Wikipedia

http://en.wikipedia.org/wiki/History_of_Australia
http://en.wikipedia.org/wiki/History_of_Australiahttp://en.wikipedia.org/wiki/History_of_Australiahttp://en.wikipedia.org/wiki/History_of_Australiahttp://en.wikipedia.org/wiki/History_of_Australia


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Melbourne

Queensland

Sydney

Perth

www.lonelyplanet.com/maps/pacific/australia/


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Overview of AustraliaLocation Oceania

Capital Canberra

Largest City Sydney

Currency Australian Dollar

Language English

Population 22,413,132( Est-2010)

Area 2,941,299 sq mi

Religion Christian

GDP (PPP)Growth Rate

889.60 billion3.3%

Government Democratic

Ethnic Make-Up Caucasian 92%, Asian 7%,

Aboriginal 1%en.wikipedia.org/wiki/Australia


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Contribution to GDP

Agricuture-4%

Industry-24.8%

Services-71.2%

https://www.cia.gov/library/publications/the-world-factbook/geos/as.html


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Export- Import of Australia

ExportConnect with over 120,000 suppliers fromHong Kong, China and Taiwan

Major economic trading partner with U.S,

Europe and Asia. Australia is proud agricultural nation.

Egypt is the main importer of foodagricultural products

Around 3.5 million sheep are exported tothe Middle East each year.
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Contd

Import

Sourcing New Products From ChinaContact Export-ready Suppliers Now.

Most of the trade including exportimport in Australia is mainly governedby its free market.


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Culture of Australia


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Ethnic Groups

https://www.cia.gov/library/publications/the-world-factbook/geos/as.htmlhttps://www.cia.gov/library/publications/the-world-factbook/geos/as.htmlhttps://www.cia.gov/library/publications/the-world-factbook/geos/as.htmlhttps://www.cia.gov/library/publications/the-world-factbook/geos/as.htmlhttps://www.cia.gov/library/publications/the-world-factbook/geos/as.htmlhttps://www.cia.gov/library/publications/the-world-factbook/geos/as.html


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RELIGION

25.80% 18.70%

5.70%

3%2.70%

7.90%

PERCENTAGE OF RELIGION

CATHOLIC

ANGLICAN

UNITING CHURCH

PRESBYTERIAN &

REFORMED

EASTERN ORTHODOX

https://www.cia.gov/library/publications/the-world-factbook/geos/as.htmlhttps://www.cia.gov/library/publications/the-world-factbook/geos/as.htmlhttps://www.cia.gov/library/publications/the-world-factbook/geos/as.htmlhttps://www.cia.gov/library/publications/the-world-factbook/geos/as.htmlhttps://www.cia.gov/library/publications/the-world-factbook/geos/as.htmlhttps://www.cia.gov/library/publications/the-world-factbook/geos/as.htmlhttps://www.cia.gov/library/publications/the-world-factbook/geos/as.html


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Language

English is the primary language used in Australia .But some of the Australianword usage or slang are different from those of the traditional English

vocabulary.

Some Common Australian Word Usage

Bring A Plate- means bring a dish of food in a party Arvo- short form of afternoon Chook- chicken Flat Out- Busy Bloke- a man; see that bloke over there

Australia (Culture Shock! A Survival Guide to Customs & Etiquette) By Ilsa Sharp


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Non VerbalCommunication


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Some Body Languages


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Voice

Facial

Expression

Gestures

Posture

The Tone of voice used can tell us a lot about another person.

Words can mean many different things, depending on the way theyare said.

Sometimes gestures can be rude in one culture, but okay in

another. In Australia, most people think pointing is a little bit

rude and pointing at a person is very rude.

Our faces can show many of our feelings. For example, a

frown or a smile shows a very clear message

A person sitting slumped in a chair with arms firmly crossed

and head turned away can give a negative message. This may

be a barrier to communication.


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Comparison Between Nonverbal, SpokenWord and Tone of Voice

70%

38%

55%

0

Percentage

Spoken word

Tone of voice

Nonverbal

http://www.dest.gov.au/nwt/hospitality/comm_non.htm


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Hofstede Five DimensionsPower Distance

Index (PDI)Focuses On The Degree Of Equality, Or Inequality,Between People In The Country's Society.

Individualism(IDV)

Masculinity(MAS)

Uncertainty

Avoidance Index(UAI)

Long-Term

Orientation (LTO)

Focuses On The Degree The Society ReinforcesIndividual Or Collective, Achievement And InterpersonalRelationships.

Focuses On The Degree The Society Reinforces, OrDoes Not Reinforce, The Traditional Masculine WorkRole Model Of Male Achievement, Control, And Power.

Focuses On The Level Of Tolerance For UncertaintyAnd Ambiguity Within The Society - I.E. UnstructuredSituations..

Focuses On The Degree The Society Embraces, OrDoes Not Embrace, Long-term Devotion To Traditional,

Forward Thinking Values.


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Geert Hofstede Analysis For Australia

http://www.geert-hofstede.com/hofstede_australia.shtml


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Geert Hofstede Analysis

The Individualism (IDV) index for Australiais 90 which is the second highest scoreof any country in Hofstede survey, behindU.S.A

Power distance is relatively low with anindex of 36, compared to the worldaverage 55

Australians are more of a short termoriented nation


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Geert Hofstede Analysis (Comparison)

Country PowerDistance UncertaintyAvoidance Individualism Masculinity

Australi

a

36 51 90 61

USA40 46 91 62

GreatBritain

35 35 89 66

Germany 35 65 67 66

Japan 54 92 46 95


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Australian Manners & Customs


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Meeting Etiquette

Australians are not very formal sogreetings are casual and relaxed.

A handshake and smile suffices.

While an Australian may say, 'G'day' or'G'day, mate', this may sound patronizingfrom a foreigner. Visitors should simplysay, 'Hello' or 'Hello, how are you?'

Aussies prefer to use first names, even atthe initial meeting


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Small gifts are commonly exchanged

with family members, close friends,and neighbors on birthdays andChristmas.

Trades people such as sanitation

workers may be given a smallamount of cash, or more likely, abottle of wine or a six-pack of beer!

If invited to someone's home for

dinner, it is polite to bring a box ofchocolates or flowers to the hostess.A good quality bottle of wine isalways appreciated.

Gifts are opened when received.


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Business Cards Exchanging Business cards is common at

the initial introduction without formal ritual. If you are not given a business card, it is not

an insult; the person simply may not haveone.

Business Dress

Standard business dress code for menis a black or navy suit with a white shirtand tie, and for women skirt or trousersuit with white blouse.

Depending on the time and industry thedress code varies.

There is a practice of Casual Fridays inAustralia, when employees can dressmore casually.


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In general, Australians tend to be very direct business people.

Maintain good eye contact during meetings and conversations. Shake hands when meeting and when leaving. Women may greet each other with a kiss on the cheek. They usually will not speak in an uptight way, and may even

joke with people they hardly know.

In meeting appointments are necessary and relatively easy toschedule, but should be done about a month in advance.

Gift giving is not a common practice in business

Business hours are generally 9:00 AM-5:00 PM, Monday

through Friday.

Business Customs


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How To Practice Business Etiquette In Australia

For in-person meetings, dress is much like that in the U.S. A conservativedark suit and tie are appropriate for men, a dress or skirt and blouse for

women.

Punctuality is critical. No need to be especially early, but do not be late.Despite their famous laid back attitude and "no worries" culture, Australiansdo take their business seriously.

The beginning and end of an in-person business meeting is conducted muchlike one with American colleagues: Shake hands, exchange business cards,briefly chat about sports or sightseeing.

In communications, directness and honesty are valued. Australians arehappy to hear other opinions, if presented respectfully, and enjoy healthydebate. A presentation can become a conversation, with points clarified andquestions answered along the way.

In communications, directness and honesty are valued. Australians arehappy to hear other opinions, if presented respectfully, and enjoy healthydebate. A presentation can become a conversation, with points clarified andquestions answered along the way.

http://www.ehow.com/how_2038720_practice-business-etiquette-australia.html
http://www.ehow.com/sports/http://www.ehow.com/how_2038720_practice-business-etiquette-australia.htmlhttp://www.ehow.com/how_2038720_practice-business-etiquette-australia.htmlhttp://www.ehow.com/how_2038720_practice-business-etiquette-australia.htmlhttp://www.ehow.com/how_2038720_practice-business-etiquette-australia.htmlhttp://www.ehow.com/how_2038720_practice-business-etiquette-australia.htmlhttp://www.ehow.com/how_2038720_practice-business-etiquette-australia.htmlhttp://www.ehow.com/how_2038720_practice-business-etiquette-australia.htmlhttp://www.ehow.com/how_2038720_practice-business-etiquette-australia.htmlhttp://www.ehow.com/sports/


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Australian Business Etiquette (Dos)

DO partake in some initial small talk before a business

meeting begins. Australians use this as a way of establishingrapport with their colleagues and is an important part ofbusiness etiquette.

DO keep a certain amount of distance when in conversationwith your Australian counterparts. Personal space is highlyvalued in Australian culture.

DO maintain good, direct eye contact with your Australiancolleagues during all business meetings and conversations asthis helps to establish trust..

http://www.communicaid.cpm/access/pdf/library/culture/doing-business-

in/Doing%20business%20in%20australia.pdf


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Australian Business Etiquette (Don'ts)

DONT over exaggerate or boast about your companys

abilities or build up business information. Self-importance isnot a favored quality in Australian culture; therefore you shouldremain modest and unassuming at all times.

DONT discuss aspects of your personal life during businessnegotiations. Privacy is an important element of everyday life

in Australia.

DONT use aggressive sales techniques whilst negotiating.

Your Australian business colleagues will dislike beingpressured and may be put off by this approach

http://www.communicaid.cpm/access/pdf/library/culture/doing-business-

in/Doing%20business%20in%20australia.pdf


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ustralian ManagementPractices

Pl i i A t li


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Term ofplanning Generally Short term, if needlong term also taken.

Decisionmaking Group decision making.Participation of

peopleAll people in the company

give there thinking about theplanning.

Australian Institute of Management : Management Development Practice in Australia

Planning in Australia :

C td


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WhereDecision areinitiated ?

Decison are initiated at thetop. Then it flows downwards.

How quicklyare decisionsmade

Decision making is slow

Implementation

of decision

Implementation of decision is

slow and requirescompromise.

Australian Institute of Management : Management Development Practice in Australia

Contd

O i i i A st li


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Responsibilityandaccountability

Responsibility andaccountability is with thegroup.

How clear aretheresponsibilities?

Specific responsibilities areassigned

Structure oforganization

Formal organizationalstructure.

Management discourse and practices in Australia by James Ian Mitchell

Organizing in Australia

C td


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Nature oforganizationalculture

Australian organizationalculture are preferred.

Identificationwith what?

Identification is with thecompany.


Contd

Staffing in A stralia


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When arepeople hired? People are hired out ofschools and from other

companies.How muchadvancementwanted?

Rapid advancement.

Loyalty is

whom?To the company.


Staffing in Australia

Contd


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Training anddevelopment Training and developmentprograms are undertaken with

confident.

Remuneration Performance based.

Level of jobssecurity Very high.


Contd

Leading in Australia


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Acts of leader Acts as decision maker and

head of the group.

Style ofmanagement

Directive Style ofmanagement (firm andfriendly)

Howconfrontationdone?

Face to face confrontation isdone in all case.


Leading in Australia

Controllinging in Australia


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Who controls? Control is done by the

superior.What is focus

of controlling? Focus on groupperformances.Whole vs. part In an attempt to maximize

group performance.


Controllinging in Australia


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Relationships and Respect

Communication

Initial contact and Meeting

Negotiation

Bargaining

Decision making

Agreement and Contract

NEGOTIATION TACTICS

www.NegIntBiz.com


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RELATIONSHIPS and

RESPECT

Not liked by

AustraliansElitist and Snobbish

people

BusinessRelationship Between company andindividualsAdmired personalTrait Modesty, Casualness,Authenticity, Humour.

BusinessRelationship Moderately important

www.NegIntBiz.com


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COMMUNICATION

Direct and FrankType

Infrequent Staring makes them uncomfortable

Eye Contact

Backslap is considered friendlyPhysical Contact

Thumbs upRude gesture

2-3 feet apartPersonal space

Doesnt mean anythingSilence

www.NegIntBiz.com


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INITIAL CONTACT and

MEETING

1 week in advanceMeeting

Schedule

With a HandshakeIntroduction

InformalMeeting

Atmosphere

Straight and SimplePresentation

Conducted by individuals orteamsNegotiation

Not necessaryLocal contacts

www.NegIntBiz.com


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NEGOTIATION

Friendly Debate to reach anagreementMeaning

Co-operative and Compromising Win-win

Style

Short-term and long-term.Focus

By sharing InformationBuilding Trust

Slower than Westerners

Faster than AsiansNegotiation

pace

www.NegIntBiz.com


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BARGAINING

Corruption and

briberyRare

Final offer Shouldn't be mademore than once

Threat or walk-out Considered aspersonal insult

Price offer Moved by 20-30%


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BARGAINING (contd)

Deceptivetechniques Used occasionally

Pressuring Not liked

www.NegIntBiz.com


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DECISION MAKING

Decisions Taken by Top

Executives

Decision

makingprocess

Slow

Risk taking

propensity

Bold risktakers

Principals Universal

principals areapplied

www.NegIntBiz.com

AGREEMENT d


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AGREEMENT and

CONTRACT

Writtencontract

Lengthy

Agenda

Spell out detailterms andconditions

Request tochange

Considered as badfaith

7 Tips for NEGOTIATION


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7 Tips for NEGOTIATION

Showinginterest

By body language

Or by brief verbal reply

Paraphr

asing

Quote or summarize the other person

Query Using Open-end questions.

Pauses Effective pauses should be used

7 Tips for NEGOTIATION (contd)


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7 Tips for NEGOTIATION (contd)

Avoid Hype in the presentation should be avoided

Technique

Pressurizing technique shouldn't be used.

Focus

Should be on facts and figures

Pressurizing should be avoided


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Thank You


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QUESTIONS??

Comparative Management of Australia

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