COMPANY OVERVIEW Based in London, this highly respected bank derives more than 90% of its revenue from Asia Pac, ASEAN, Middle East and North Africa. The.

COMPANY OVERVIEW

Based in London, this highly respected bank derives more than 90% of its revenue from Asia Pac, ASEAN, Middle East and North Africa. The bank is aggressively growing its business in emerging markets

WIN• Competitive win over Salesforce.com.• Chose Oracle for @Customer Deployment Option, Single Vendor Accountability, Solution Superiority (Social CRM and Analytics)

SOLUTION

• Deployed CRM OnDemand for 12,000 users for Consumer and Wholesale Banking

• @Customer Deployment option for regulatory compliance.

CONSUMER BANK HIGHLIGHTS

•CRM OnDemand Financial Services Edition for Service Centers, Retail Branches and Marketing

•Achieve a Single Customer View thru tight integration to core banking applications.

•10 country roll out: Malaysia, Singapore, Thailand, UAE, Pakistan, India, China, Hong Kong, Singapore, Taiwan and Indonesia.

WHOLESALE BANKS HIGHLIGHTS

•CRM Onemand for SFA - consolidated corporate customer view, up-sell / cross-sell, pipeline management and collaboration.

•Management and Executive Reporting

•Across 72 countries primarily in ASEAN, Middle East, Asia and North Africa.

CHALLENGES/OPPORTUNITIES• Achieve single customer view• Track customer satisfaction• Enhance operational efficiency• Automate processes• Increase CRM adoption and usability• Sunset Siebel OnPremises• Provide Strategic Reporting• Stimulate cross sell and up sell opportunities

Standard Chartered Bank

InFact Group

COMPANY OVERVIEW

InFact Group is a global technology consulting organization with a world-class portfolio of customers in Europe, the United States, and the Indian subcontinent. The company provides end-to-end project services, and it delivers many outsourcing solutions based upon its dedicated development platform in India.

SOLUTION• Oracle CRM On Demand

CUSTOMER PERSPECTIVE“One of our sales professionals in India enteredsome information about a contact there with whom I previously met in France. I had immediate visibility into this individual’s account and contact details. This prospect expressed an interest in an e-business solution-so I called him and we made a deal. This is the sort of thing happening almost every day now that we have the Siebel applications.” – Richard Napier, Director, Business Development

RESULTS• Enhanced processes for identifying, managing,

and closing sales opportunities• Reduced the time it takes to close a sales

opportunity by 20%• Forecast accuracy increased 50%• Automated forecasting saves InFact an estimated

$33,000 each quarter in reduced overhead• Cut sales training and support costs by 18%

annually

CHALLENGES / OPPORTUNITIES• Multiple sales methodologies • Unqualified or badly qualified deals• Pipeline unreliable• Manual forecasting• No real visibility into past performance

COMPANY OVERVIEW

GMAC Dealer Finance in China provides tailored commercial finance products to authorized dealers across China. They specialize in professional financing solutions to support the underlying growth of their customer's business.

CUSTOMER PERSPECTIVE

“With Oracle CRM On Demand, we've gone from 4,000 loans per month to more than 8,000 loans per month in only six months. Our revenue has grown exponentially. It’s not just the number of loans processed; the number of approved applications has doubled.”

- Louis Polite - Regional Chief Information Officer, Asia Pacific Operations, GMAC Financial Services

CHALLENGES/OPPORTUNITIES• Enhance operational efficiency• Automate credit application handling and

integrate process with all sub-processes• Integrate with back office systems - FINNESS• Replace legacy systems• Set visibility controls for system user

RESULTS

• Very high user adoption - >97%• 24x7 automated application submission• Reduction in processing costs• Significant increase in customer satisfaction• Faster transaction times• Increase order processing efficiency • Less manual effort, minimising errors

SOLUTION

• 760 users - including 500+ dealers - using Oracle CRM On Demand

Pending customer approval – Internal Use Only

GMAC - China Dealerships manage customers and credit processes with CRM OnDemand.

Oracle CRM On Demand Delivers Business Results

“…We anticipate considerable gains for our global sales force through fast access to centralised sales and service activity..”

- Jim Strang, CEO, Asia Pacific & Europe, Heat and Control Pty Ltd (Australia)

“We now have true sales and marketing visibility, and that means we have the data we need to support our strategies…Siebel CRM On Demand provides a more quantitative element that can be used to further develop design strategies for both the long and mid term”

- Jose A. Diaz, Corporate Marketing & Strategic Planning Director, 3M

"With Oracle CRM On Demand, we've gone from 4,000 loans per month to more than 8,000 loans per month in only six months. Our revenue has grown exponentially. It’s not just the number of loans processed; the number of approved applications has doubled.

"At GMAC, we have taken advantage of Oracle technology and Oracle CRM On Demand to actually process more loans with less resources and less burden on our resources. We have leveraged Oracle’s SaaS model to build high quality, timely and cost-effective solutions for our dealers across the Asia Pacific region."

- Louis Polite, Regional Chief Information Officer, Asia Pacific Operations, GMAC Financial Services

Oracle CRM On Demand Delivers Business Results

“Wunderman has invested in the best-of-class On Demand CRM solution to ensure that we consistently deliver the highest return-on-investments (ROI) to our clients. We are experts in data-driven communications and Oracle is the market leader in CRM technology. This is a strategic combination on expertise to bring the best in database marketing services to our clients”

- Allan Crockart, Database Marketing Director, Wunderman APAC

“…Oracle CRM on Demand supports our drive to expand the breadth and depth of the market we address…”

- Director, Carat Jewellery Limited

“…We have access to what would be a million dollar in-house software deployment, for a fraction of the cost.. enables us to effectively manage opportunities, which leads directly to increased sales…"

- Managing Director, Aquion Pty Ltd

Most Success Across All Industries Australia & New Zealand

BigRedSky

RED ROCK CONSULTING A UXC company A UXC company

Proven Success: Customers Around the World

and Across Industries Use CRM OnDemand

Public Sector

Non-ProfitLife Sciences Communications Automotive

Professional

Services

CRM On Demand by Industry