COMPANY MAINTENANCE MANUAL Cooperative Development of Operational Safety & Continuing Airworthiness.

COMPANY MAINTENANCE MANUAL

Cooperative Development of Operational Cooperative Development of Operational Safety & Continuing AirworthinessSafety & Continuing Airworthiness

OBJECTIVE.

This chapter provides guidance for evaluating an operator/applicant's company manual or revision to

ensure that policies, procedures, and

technical criteria meet state (NAA) regulatory requirements.

ICAO Annex 6, Chapter 11.3

‘an operator shall ensure that there is provided, for the use and guidance of maintenance organizations and personnel, a maintenance manual containing the following information: procedures for servicing and maintenance, an aeroplane maintenance program the responsibilities of the various classes of

skilled maintenance personnel the servicing and maintenance methods

which may be prescribed by, or which require the prior approval of, the State of Registry; and

the procedures for preparing the maintenance release………………..etc

GENERALA company manual should enable the

operator's maintenance personnel to carry out their duties at a high level of safety. The complexity of the manual will vary with the complexity of the

operation. The manual should cover specific items in

accordance with the applicable Regulations, but may include additional items at the discretion of the applicant.

GENERAL

A manual containing more than required information is therefore accepted rather than approved.

Inspectors should be concerned primarily with regulatory compliance.

GENERAL

The manual is an administrative tool used to control and direct personnel. It should define all aspects of the maintenance operation. (1) The policies and procedures section

should address organizational matters.

(2) The maintenance section should address policies and

procedures for administering the inspection and maintenance requirements

GENERAL

The manual should include detailed instructions for accomplishing inspection and maintenance functions. It should also include forms, instructions, and references for recurring non-routine requirements.

MANUAL CONTENT The following are examples

of manual sections and titles. The list which follows is not exhaustive, but includes the principal topics which need to be considered for inclusion as procedures in the manual. The operator should not be required to follow the order laid out on the following slides, however all topics listed below should be included in his manual.

MANUAL CONTENT

Part I - Management Corporate commitment by

the accountable manager Background Description of

the organisation Management Organisation

Chart Duties and responsibilities of

management personnel Training policy List of certifying staff

Manager

*Others

MANUAL CONTENT

General description of facilities at each approved location

Scope of work under the approval

Notification procedures to the airworthiness authority regarding changes to the organization’s activities/approval/location/personnel.

Amendment/distribution procedures for the manual

Manager

*Others

MANUAL CONTENT Part 2 - Maintenance Procedures

Supplier evaluation procedure. Acceptance/inspection of aircraft

components and material from outside contractors.

Storage, labeling/tagging and release of aircraft components.

Return of defective aircraft components to store.

Control of defective components sent to outside contractors for overhaul, etc.

SERVICEABLE

MANUAL CONTENT

Sub-contract procedures

Acceptance of tools and equipment.

Calibration of tools and equipment.

Use of tooling and equipment by staff (including alternate tools).

Cleanliness standards of maintenance facilities.

MANUAL CONTENT Technical Maintenance Data for

aircraft/aircraft components including manufacturers service information and updating and availability to staff.

Airworthiness directives procedure SB/Optional modification

procedure. Repair procedure,major & minor

damage. Weight and Balance control

procedures

MANUAL CONTENT Procedures for compliance

with an operator’s aircraft maintenance programme.

Maintenance documentation in use and completion of same.

Technical record control. Records for the operator (if the

organization is not an operator itself).

Control of computer maintenance record systems.

MANUAL CONTENT Rectification of defects arising

during maintenance. Release to service procedures to

include: issue of the maintenance release

required by Annex 6, Part 1, 8.5; certification as airworthy after

overhaul, component replacement, inspection, modification or repair.

Reporting of defects and other occurrences as required by the NAA

MEL revision and control of MEL.

MANUAL CONTENT Part 3 - Line Maintenance

Procedures (when applicable) Line maintenance control of aircraft

components tools, equipment, etc. Line maintenance procedures related

to servicing/fuelling/de-icing. etc. Line maintenance control of MEL,

defects and repetitive defects. Line procedure for pooled parts and

loan parts. Line procedure for return of defective

parts removed from aircraft.

MANUAL CONTENT

Reference to specific maintenance procedures such as:

Fire protection; engine running procedures; aircraft pressure run procedures; aircraft towing procedures; aircraft taxiing procedures

MANUAL CONTENT

Part 4 - Quality System Procedures Quality audit of organization

procedures. Quality audit of aircraft. Quality audit remedial action

procedure. The qualification and training

procedures for quality audit personnel.

MANUAL CONTENT

Part 4 - Quality System Procedures Analyzing the

effectiveness of the maintenance program

Reliability programs

MANUAL CONTENT

The qualification and training procedures for personnel issuing certifications in respect of airworthiness after overhaul, etc., and for release to service (“certifying staff”).

Records of certifying staff. The qualification and training

procedures for mechanics.

MANUAL CONTENT Qualification procedure for

specialized activities such as non-destructive testing (NDT), welding, etc.

Coordination and control of manufacturer’s working teams based at the premises of the organization,

Quality audit of sub-contractors (or acceptance of accreditation by third parties, e.g. use of NDT organizations approved by a State regulatory body other than the airworthiness authority).

MANUAL CONTENT

Exemption process control. Concession control or

deviation from organization’s procedures.

Part 5 - Examples of standard documents used by the organization

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