Como alavancar uma iniciativa de EA com IT4IT™ Carlos Teixeira Blue Hawk – B&IT Management Evento: Transformação Digital com EA São Paulo – 19-Out-2016
Como alavancar uma iniciativa de EA com IT4IT™
Carlos Teixeira
Blue Hawk – B&IT Management
Evento: Transformação Digital com EASão Paulo – 19-Out-2016
From IT to BT
• Contexto de Tecnologia de Negócio
IT BTDigital Transformation
IoT
Innovative Technology
Digital Disruption
Service Broker
ITaaSBig Data
Cloud Computing
Big Data
Customer Experience
Agile Approach
Business Architecture
IT Bimodal
Tipos de Arquitetura
BusinessArchitecture
ITArchitecture
EA
Tipos de Arquitetura
BusinessArchitecture
ITArchitecture
Tipos de Arquitetura
Business
IT Services
Business CapabilitiesVRM
Value Reference Model
Tipos de Arquitetura
BusinessArchitecture
ITArchitecture
Níveis de Maturidade
Evolução &Transformação
De TI para o Corporativo
Principais desafiosao Implementar a EA
Patrocínio
Percepção de Valor
Compreensão de Impacto de Negócio
Integração de Práticas
Disponibilidade de Recursos
Interoperabilidade
Prontidão dos Padrões
Diferentes Visões
Capacidades Internas
Plataformas e Ativos
Como endereçar e alcançar
ITasaBusiness
IT as a Business
Como um negócio, a TI precisa apressar-se em definir o seu Modelo Operacional:
Responsivo Ágil Valor
Risco e Custo Experiência do Cliente
IT as a Business
Um Modelo Operacional pressupõe os seguintes elementos:
Cadeia de Valor de TI – Fim-a-Fim
Integração e Racionalização - Processos e Aplicações
Modelo Comum de Informação – Gestão de TI
Integração de Fornecimento – Interno e Externo
IT as a Business
E quem esta dizendo isso?
IT as a Business
Qual foi a resposta?
IT4IT Reference ArchitectureO “Negócio” da TI
O “Negócio” da TI
O que é o IT4IT Reference ArchitectureO padrão The Open Group IT4IT Reference Architecture compreende uma arquitetura de referência e um modelo operacional baseado em cadeia de valor para gerir os negócios de TI.
Do “Porque” para “O que” Do “O que” para o “Como”
Service
Portfolio
Component
Portfolio
Demand
Component
Proposal
Component
Policy
Component
Defect
Component
Requirement
Component
Project
Component
Test
Component
Build
Component
Service
Development
Component
Change
Control
Comp.
Problem
Component
Incident
Component
Event
Component
Diagnostics &
Remediation
Component
Usage
Component
Chargeback /
Showback
Comp.
Strategy to
PortfolioRequirement to Deploy Request to Fulfill Detect to Correct
Offer Mgmt.
Component
Offer Consumption Component
Service Architecture
Policy Requirement
Scope
Agreement
IT
Project
Portfolio
Backlog
Item
Source
Conceptual Service
Blueprint
Conceptual Service
Logical
Service
Blueprint
Test
Case
Defect
Offer
Service
Release
Service
Release
Blueprint
Build
Service
Catalog
Entry
Desired
Service
Model
Usage
Record
Fulfillment
Request
SubscriptionChargeback
Contract
Request
Problem/
Known
Error
Knowledge Item
Incident
Event
Service
Monitor
Run
Book
RFC
Actual
Service
CIs
Service
Monitoring
Comp.
Catalog
Composition
Component
Shopping
Cart
Knowledge &
Collaboration
Component
Enterprise
Architecture
Component
Service
Design
Component
Fulfillment
Execution
Comp.
Request
Rationalization
Component
Configuration
Management
Component
Release
Composition
Component
O “Negócio” da TI
Cadeia de Valor de TI - Criar capacidades de gestão integrada de TI em todo o ciclo de vida de serviço
The IT Value Chain
Orienta o Portfólio para a inovação do negócio
A cadeia de valor de TI tem quatro fluxos de valor (Value Streams) apoiadas por uma arquitetura de referência para impulsionar a eficiência e agilidade.
Constrói o que a negócio precisa, quando ele precisa
Cataloga, entrega e gerencia o uso de serviços
Antecipa e resolve problemas de produção
The IT Value Chain
Outras práticas de diferentes domínios se integram para compor a Cadeia de Valor
Modelo de Serviço
Cada fluxos de valor de TI é centrado em um aspecto fundamental do Modelo de Serviço
IT Value Streams and Service Models
DIAGRAM TYPE: IT4IT IT Value Chain AUTHOR: 1/15/2016 by System Administrator
VERSION: VERSION AUTHOR: 1/15/2016 by System Administrator
Drive IT portfolio to
business innovation
Strategy to
Portfolio
Build what the
business needs,
when it needs it
Requirement
to Deploy
Catalog, fulfill, &
manage service
usage
Request to
Fulfill
Anticipate & resolve
production issues
Detect to
Correct
Conceptual
Service
Model
Logical
Service
Model
Realized
Service
Model
Drive IT Value
Measure and Create Insight
Modelo de Serviço
Requirement to Deploy Request to Fulfill Detect to CorrectStrategy to Portfolio
IT4IT Level 1 Reference Architecture Model
DIAGRAM TYPE: IT4IT Reference Architecture L1 Template AUTHOR: 1/15/2016 by System Administrator
VERSION: VERSION AUTHOR: 1/25/2016 by System Administrator
Enterprise
Architecture
Component
Policy Component
Proposal Component
Portfolio Demand
Component
Service Portfolio
Component
Requirement
Component
Source Control
Component
Project Component
Service Design
Component
Defect Component
Test Component
Build Component
Build Package
Component
Release Composition
Component
Offer Consumption Component
Offer Management
Component
Catalog Composition
Component
Request Rationalization
Component
Fulfillment Execution
Component
Chargeback/
Showback
Component
Usage Component
Problem Component
Service Level
Component
Diagnostics &
Remediation
Component
Change Control
Component
Incident Component
Event Component
Service Monitoring
Component
Configuration
Management
Component
Service
Architecture
Policy
Scope
Agreement
Portfolio
Backlog
Item
Conceptual
Service
Conceptual
Service
Blueprint
Logical
Service
Blueprint
IT In itia tive
Source
Require
mentTest Case
Build
Package
Service
Release
Service
Release
Blueprint
Service
Catalog
Entry
Offer Subscrip
tion
Shopping
Cart
Defect
Build
Fulfillment
Request
Desired
Service
Model
Chargeback
Contract
Usage
Record
RFC
Run Book
Service
Contract
Problem,
Known
Error
Incident
Event
Service
Monitor
Actual
Service CI
Request
D2C 00 Detect to Correct Level 2 Value Stream DiagramD2C 00 Detect to Correct Level 2 Value Stream Diagram
DIAGRAM TYPE: IT4IT Reference Architecture L2 Template AUTHOR: 1/15/2016 by System Administrator
VERSION: VERSION AUTHOR: 1/25/2016 by System Administrator
Detect to Correct
Release Composition
Component
Request
Rationalization
Component
Offer Management
Component
Offer
Consumption
Component
Usage
Component
Service Level Component
Self-Service Support Defect Component Portfolio Demand
Component
Service Monitoring
Component
Event Component Problem ComponentIncident Component Change Control Component
Configuration Management
Component
Diagnostics & Remediation
Component
Service Discovery
Fulfillment Execution
Component
Knowledge & Collaboration
Service
Release
Blueprint Subscription
Service
Contract
Defect
Por tfolio
Backlog Item
RFC
Problem,
Known Error
Key
Performance
Indicator
Incident
Interaction
Event
Service Monitor
Fulfillment
RequestDesired Service
Model
Actual Service
CI
Run Book
Knowledge Conversation
n:m
1:1
n:m
1:n n:m n:m 1:n
1:n
n:1
1:n
n:m
n:m
n:m
n:m
n:m
1:11:1
1:n
1:1
n:m
n:mn:m
1:n 1:1
Service Contract
(Instance)
Event Incident Problem RFC
Service Contract
(Template)
Status Usage
Business/IT Measurement
Service Monitor
Actual Service CIs
Actual Service
CIs
Run Book
Run Book Run Book
Knowledge Item
RFC
RFC
Business Measurement
(Incident)
Service Contract (Template)
Defect
Portfolio Backlog Item
Defect
1:1
Service Level Status
Incident
Functional Component - Primary
Functional Component - Secondary
Service Model
Data Object - Key
Data Object - Auxiliary
Entity Relationship
Record Fabric Integrat ion
Engagement Data Flow
Current Pract ice
1:1
1:1
Example of Functional Components, Data Objects, and Essential Services
Example of Functional Components, Data Objects, and Essential Services
Level 3 demonstrates how system of record integrations are implemented using essential services to maintain the relationship between data objects. This
diagram depicts the essential services exposed by different functional components in the D2C Value Stream. Here how such integrations maintain the state
and relationship between the Event and Incident data objects is shown.
DIAGRAM TYPE: ArchiMate D iagram Template AUTHOR: 1/15/2016 by System Administrator
VERSION: VERSION AUTHOR: 1/15/2016 by System Administrator
Detect to Correct
Event Management Incident Management
Event Component
Register Event Acknowledge Event
Event
Root Cause
Analysis
Perform
RemediationRegister Incident Manage Incident
Incident
Diagnostics & Remediation Component Incident Component
Arquitetura de Referência do IT4IT
• Fornece o modelo global fim-a-fim de como a TI deve ser gerenciada utilizando uma abordagem Cadeia de Valor de TI
• Ajuda a combinar praticas existentes (ITIL, TOGAF) com praticas emergentes (tais como o SAFe, Service brokering, Demand Supply) em um novo modelo operacional de TI
• Define um Modelo de Serviço de TI e Arquitetura de Referência - fundamental para permitir a entrega de serviços de negócios diferenciados que mantêm as nossas linhas de negócios competitivo
• Fornece práticas ágeis para a gestão de TI, tais DevOps, Agile e Lean IT
• Detalha como as atividades de TI podem ser automatizadas e apoiadas por ferramentas de gestão de TI (através da definição de um modelo de informação, componentes funcionais e suas interfaces)
Em resumo:
de TI para o Corporativo
Melhor Compreensão dos desafios da Arquitetura Corporativa
Conexão com a Estratégia
Prontidão para Transformação
Abordagem Consistente de Arquitetura
Ferramentas Adequadas
Definição de Serviços
Mecanismos de Governança
Escopo e Maturidade
26 Obrigado por sua presença
Carlos Teixeira – http://www.bluehawk.com.br
Blue Hawk – B&IT ManagementCarlos Teixeira – [email protected]
Av. Paulista, 726 – 17º andar+55 (11) 3254-7388