Community Program Planning Process FY 17 MHSA Plan …MHSA/CPPP 16‐17 MHSA Community Program Planning Process for FY 2016‐17 ATTACHMENT 1 Objective: Prevention and Early Intervention

CommunityProgramPlanningProcess‐FY2016‐17MHSAPlanUpdate

Contra Costa Behavioral Health Services Report – February 2016


Contra Costa Behavioral Health Services

1Introduction

Enactedin2005theMentalHealthServicesAct(MHSA,or,theAct)providessignificantadditionalfundingtotheexistingpublicmentalhealthsystem.Withthegoalofwellness,recoveryandself‐sufficiency,theintentofthelawistoreachoutandincludethosemostinneedandthosewhohavebeentraditionallyunderserved.TheMHSArequiresthateachcountydevelopaThreeYearProgramandExpenditurePlanwithsubsequentyearlyPlanUpdateswiththeactiveparticipationofstakeholders,toincludeconsumersandfamilymembers.TheActandsubsequentregulationscallforaCommunityProgramPlanningProcesstobeimplementedforeachThreeYearPlanandsubsequentyearlyPlanUpdatesaspartofthisstakeholderparticipation.Thisprocessisto,1)identifycommunityissuesrelatedtomentalillnessresultingfromlackofcommunityservicesandsupports,2)analyzethementalhealthneedsinthecommunity,and3)identifyandre‐evaluateprioritiesandstrategiestomeetthoseneeds.

ContraCostaBehavioralHealthServices(CCBHS)engagedthecommunityinthisprocesspriortotheFiscalYear2016‐17PlanUpdate,whichrepresentsthethirdyearofContraCostaCounty’scurrentMHSAThreeYearProgramandExpenditurePlan.TheFY2016‐17PlanUpdateproposestosetaside$43.1millionintheupcomingfiscalyeartofund85programsandplanelementsinthecomponentsofCommunityServicesandSupports(CSS),PreventionandEarlyIntervention(PEI),Innovation(INN),WorkforceEducationandTraining(WET),andCapitalFacilities/InformationTechnology(CF/TN.IncludedinthePlanUpdateisadescriptionoftheCommunityProgramPlanningProcessforFiscalYears2014‐15,2015‐16and2016‐17.ThusthefullcomplementofMHSAfundedprogramsandplanelementsaretheresultofcurrentaswellaspreviouscommunityprogramplanningprocesses.Thisyear’splanningprocesswasbuiltuponpreviousones,andprovidesaframeworkforimprovingexistingservicesandimplementingadditionalprogramsasfundingpermits.

Design

Planningforthe2016‐17CommunityProgramPlanningProcessbeganinAugust2015byutilizingtheConsolidatedPlanningandAdvisoryWorkgroup(CPAW)asaforumforplanningcommunityengagement.CPAWisanactive,ongoingstakeholderbodythatprovidesinputtotheBehavioralHealthServicesDirectoronplanningandevaluationofMHSAfundedservicesandsupports.Recommendationsarisingfromthisprocessincludedanemphasison1)engagingthosestakeholderswhonormallyhavenotpreviouslyparticipated,2)partneringwithpreventionandearlyintervention(PEI)programsforhelpinreachingoutandengagingpopulationstraditionallyunderservedbypublicmentalhealth,and3)usingcreativeeventsorvenuestosurfaceagerelatedandculturallyspecificpriorityneedsandstrategiestomeetthoseneeds.PEIprogramrepresentatives



2subsequentlyworkedwithCPAWtodevelopascheduleof23differenteventsthroughouttheCountyduringthemonthsofOctober,NovemberandDecemberof2015.(Attachment1)TheseeventswerehostedbyPEIproviders,andwereheldinvariouslocationsandsettingswhereindividualscurrentlyreceiveservices.Examplesofvenueswerefocusgroups,townhallmeetingsandforums,andgenerallyaddingacommunityengagementprocesstoexisting,plannedevents,suchasgraduations,holidayparties,andregularlyscheduledmeetings.Thisprocesseffectivelyreachedandreceivedinputfrompreviouslyunderrepresentedpopulations,suchashomeboundelderlyadults,parentsandfamiliesofat‐riskchildren,isolatedcommunities,andindividualsidentifyingasLGBTQandNativeAmerican.Theentirecommunityofstakeholderswereinvitedtoparticipate.APEIRoundtablemeetingtookplaceinDecemberthatactivelyengagedconsumersandfamilymembers,countybehavioralhealthservicesstaff,andPEIprovidersindevelopingsuggestedstrategiestomeettheneedssurfacedinthe23events.

Inadditiontotheactivitieslistedabove,asurveyformwasavailablebothattheeventsandonlineforstakeholdersinordertosupplementthequalitativeinputobtained.645surveyswerecompletedbyindividuals,includingserviceproviders,consumers,familymembersandcommunitymemberswhoparticipatedintheaboveeventsaswellastheonlinesurvey.

Results

Ingeneral,thetopprioritizedneedsfromthisyear’scommunityprogramplanningprocess(eventsandsurveys)wereidentifiedas:

Affordablehousingaspartofthetreatmentplan, Betterinformationandhelpinaccessingservicesandresourcesinthecommunity, Bettercommunicationandcoordinationbetweenserviceproviders, Transportationassistanceingettingtoandfromservices,and Servicesthatareculturallyandlinguisticallycompetent.

Improvementssuggestedwere:

ToprovidemorePEIservicesofthekindthatresponderswerereceiving, Greateroutreachtothecommunity, Quickermentalhealthresponsetorequestsforservice, Servicesthatareprovidedinthelanguage/dialectspokenbythepersonreceiving

services, Servicesthataremoreculturallysensitive, Lessstaffturnover.



3Suggestedstrategieswere:

Increasedaccesstomentalhealthservicesbyhavingcareprovidersstationedatthesiteswherepeoplearealreadyaccessingothertypesofservices,suchasPEIprograms,schools,independentlivingcenters,seniorcenters,

Providemoreculturalcompetencytraining,particularlyintermsoftraininglanguageinterpreters,

Institutemonitorsfortranslationservices, SetupacountywideUberorLyftaccounttoincreaseaccesstotransportation, Expandfreeridewindowforcountytransitbusses(currentlysenioranddisabled

discountsonlyapplyfortransitfrom10‐2), Providetrainingsonhowconsumersandfamilymemberscanlearnabout,access

andadvocateforresourcesandservices, Hostevents,suchasaresourcefair,thatbringtogetherproviders,consumersand

familymemberstolearnabouteachotherandhavepurposefuldiscussionsregardinghowtocollaboratetoprovidemoreandbetterservices.

Ofnotearesurveyaggregateresponsesthatmaybeofuseinestablishingsystembenchmarksanddirectionformovingforward:

76%identifiedmentalhealthservicesasanimportantservicetobeprovided;62%identifiedprimarycareprovision,45%identifiedparticipationinlocalcommunityorganizations,and33%identifiedparticipationinsocial/vocationalservicesasimportant.(Respondentscouldidentifymorethanoneareaasimportant.)

Ofthosewhohadtriedtoaccessmentalhealthservices:o 54%accessedservicesinlessthantwoweekso 31%accessedservicesovertwoweekslatero 15%didnotreceiveservicesatall

62%ofPEIprogramparticipantsindictedthattheywerereceivingmentalhealthservices

26%indicatedthattheyhaddeclinedmentalhealthservicesbecausethey:o Didnotwanthelpofthatnature(42%)*o Weretooembarrassedtoask(33%)*o Serviceswerenotintheircommunity(29%)*o Serviceswerenotintheirlanguage(26%)*

*Respondentscouldindicatemorethanonereason.

Attachment2containsacompletelistingofsurveyquestionsandaggregateresponses.



4Summary

Thisyear’scommunityprogramplanningprocesshasidentifiedcurrentandongoingmentalhealthserviceneeds,andprovidesindicatorsforMHSAfundedprogramstoaddresstheseneeds.ItalsoinformsplanningandevaluationeffortsthatcaninfluencehowandwhereMHSAresourcescanbedirectedinthefuture.

MHSA/CPPP 16‐17

MHSA Community Program Planning Process for FY 2016‐17 ATTACHMENT 1

Objective: Prevention and Early Intervention programs to host creative venues to engage stakeholders who have normally not participated in surfacing age related and culture specific public mental health priority needs and strategies to meet those needs. Please RSVP with confirmation for each event you would like to attend.

PROGRAM/PLACE EVENTS/LOCATION(S) DATE(S)/TIME(S) POINT OF CONTACT

Contra Costa Interfaith housing

Monthly resident meeting

Thursday, November 12th, 5:30‐6:30pm, Garden Park Apartment. 2387 Lisa Lane, Pleasant Hill

Sara Marsh925‐278‐1788

Rainbow Community Center

Summit

Saturday, November 7th, Youth/Parent/Teacher Summit Olympic Continuation School 2730 Salvio St, Concord Harvest Open House and Potluck, Sunday November 22, from 1:00 to 4:00 pm. Winter Open House and Potluck, Sunday December 13th from 1:00 to 4:00 pm.

Rebecca Schlichtig925‐692‐0090, ext. 307 [email protected]

Office for Consumer Empowerment

Social Inclusion Meeting

November 10th

10:00 A.M. – noon 2425 Bisso Lane, Concord 94523 (large conference rm)

Roberto Roman925‐957‐5105 [email protected]

First Hope

Family group. Thursday, November 12th (Spanish), Wednesday and Thursday, November 18th and 19th, 6:45 to 7:30pm. First Hope Center 1034 Oakgrove Rd, Concord

Phyllis Mace925‐681‐4453 [email protected]

A1-1

MHSA/CPPP 16‐17

Recovery Innovations

Town Hall Meetings10 to 12 noon. Light lunch is provided at noon.

Tuesday, November 17th: 2101 Vale Rd, Suite 300 San Pablo, 91806 Thursday, November 19th: 2400 Sycamore, Ste 30, Antioch 94509 Friday, November 20th: 2975 Treat Blvd, Ste C8, Concord 94518

Debra Shearer925‐464‐8828 [email protected]

Counseling Options Parent Education

Triple P graduations(December’s graduation is Stepping Stones..specific for parent with kids who have special needs)

Wednesday, November 18th 6 to 8pm: First Five Center, 2707 Dover St. San Pablo 94806 Friday, November, 20th, 9‐11am: Hillview Jr. High Sch. 333 Yosemite Dr. Pittsburg 94565 (Spanish speaking) Thursday, December 17th, 9‐11am: Care Parent Network, 1340 Arnold Dr, Ste 115, Martinez, 94553 (Spanish)

Cathy Botello and Andrea Foti925‐689‐5811 [email protected]

PEI Providers

PEI Roundtable Wednesday, December 2nd, 2‐5pm. Ambrose Recreation Center 3105 Willow Pass Rd, Bay Point, 94565

Michelle Rodriguez‐Ziemer925‐957‐7548 michelle.rodriguez‐[email protected]

Center for Human Development

African American Wellness Program

Wednesday, December 9th, 1 to 3pm. Pittsburg Community Center 300 Presidio Lane, Pittsburg

Cynthia Garrett925‐252‐2338

Native American Health Center

Native American Community Forum

Thursday, December 10th, 5:30 to 7pm. Native American Health Ctnr

Jessica Alvarez510‐232‐7020 Ext 1

A1-2

MHSA/CPPP 16‐17

2566 MacDonald Ave, Richmond

[email protected]

Lifelong Medical Care

Winter GatheringElder’s Learning Community

Thursday, December 10th, 1‐2pm. Nevin Plaza Tuesday, December 15th, 2‐4pm Richmond Art Center 2540 Barrett Avenue, Richmond, 94804 Nevin Plaza

Paula Burch510‐234‐1839 [email protected]

Building Blocks for Kids

Holiday Party Thursday, December 17th, 5:30 – 8pm

312 9th street, Richmond 94801

Saray Rios Hacegaba707‐580‐4380 srioshacegaba@bbk‐richmond.org

Putnam Clubhouse

Annual Holiday Party Friday, December 18th, 2 ‐7pm. Pleasant Hill Community Center, 320 Civic Drive, Pleasant Hill

Tamara Hunter925‐691‐4276 [email protected]

Child Abuse Prevention Council

Nurturing Parenting Connection graduations (Spanish speaking). Programs start at 5:45pm

Tuesday, December 15th Delta First 5 Center: 760 1st street, Brentwood, 94513 Thursday, December 17th at Monument First 5 Center, 1736 Clayton Rd, Concord 94520

Maggie Velasco925‐437‐9706 [email protected]

Members of the public are invited to attend and participate in these events. Please contact the above listed points of contact prior to a scheduled event so that they can plan for your attendance.

For further information please contact: Michelle Rodriguez‐Ziemer, PEI Program Supervisor 925‐957‐7548

michelle.rodriguez‐[email protected]

A1-3

CommunityProgramPlanningProcess–FY2016‐17MHSAPlanUpdate

Contra Costa County Behavioral Health Services

Attachment2:MentalHealthServicesActCommunityProgramPlanningProcessSurveyResults

645surveyswerecompletedbyindividuals,includingserviceproviders,consumers,familymembersandcommunitymemberswhoparticipatedintheaboveeventsaswellastheonlinesurvey.Attachment2containsacompletelistingofsurveyquestionsandaggregateresponses.

Question1:

What services are you receiving at this time? (Please select all that apply)

Answer Options Response Percent

Response Count

Mental Health Services 62.1% 372 Alcohol and Other Drug Services 8.5% 51 Homeless Services 8.0% 48 Community Group 40.9% 245 Vocational Rehabilitation 9.7% 58 Other 19.0% 114

answered question 599 skipped question 26

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

Men

tal H

ealth

Ser

vice

s

Alc

ohol

and

Oth

er D

rug

Ser

vice

s

Hom

eles

sS

ervi

ces

Com

mun

ityG

roup

Voc

atio

nal

Reh

abili

tatio

n

Oth

er (

plea

sesp

ecify

)What services are you receiving at this time? (Please select all that apply)

A2-1



Question2:

What services are important to you and/or a family member? (Please select all that apply)


Response Count

Mental Health 75.9% 440 Physical Health 62.2% 361 Local Community Organization 45.0% 261 Social/Vocational Rehabilitation 33.3% 193 Non-Mental Health Groups 14.7% 85 Other 99


0.0%10.0%20.0%30.0%40.0%50.0%60.0%70.0%80.0%

Men

tal H

ealth

Phy

sica

l Hea

lth

Loca

l Com

mun

ityO

rgan

izat

ion

Soc

ial/V

ocat

iona

lR

ehab

ilita

tion

Non

-Men

tal H

ealth

Gro

ups

What services are important to you and/or a family member? (Please select all that apply)

A2-2



Question3:

Have you or a family member declined to access Mental Health Services in the past?


Response Count

Yes 25.7% 154 No 74.3% 445


Have you or a family member declined to access Mental Health Services in the past?

Yes

No

A2-3



Question4:

If you answered "yes" to Question 3, why?


Response Count

Services not available in my community 29.4% 40 Services not in my preferred language 25.7% 35 Embarrassed to ask for help 33.8% 46 Did not want help 41.9% 57 Other 22


0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%

Services notavailable in my

community

Services not in mypreferred language

Embarrassed to askfor help

Did not want help

If you answered "yes" to Question 3, why?

A2-4



Question5:

Have you or a family member tried to access Mental Health Services?


Response Count

Yes 66.1% 397 No 33.9% 204


Have you or a family member tried to access Mental Health Services?

Yes

No

A2-5



Question6:

If you answered "yes" to Question #5, what did you do? (Please select all that apply)


Response Count

Call the access line 28.7% 104 Walk in to a clinic 26.2% 95 Involuntary Access/5150 12.2% 44 Was referred by family member or friend 31.8% 115 Asked your primary care doctor for a referral 34.0% 123 Obtained information from a community program 29.6% 107 Other 49


28.7%26.2%

12.2%

31.8%34.0%

29.6%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

Cal

l the

acc

ess

line

Wal

k in

to a

clin

ic

Invo

lunt

ary

Acc

ess/

5150

Was

ref

erre

d by

fam

ilym

embe

r or

frie

nd

Ask

ed y

our

prim

ary

care

doc

tor

for

are

ferr

al

Obt

aine

d in

form

atio

nfr

om a

com

mun

itypr

ogra

m

If you answered "yes" to Question #5, what did you do? (Please select all that apply)

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Question7:

What services did you try to access? (Please select all that apply)


Response Count

Mental Health 75.8% 373 Physical/Medical Health 36.6% 180 Homeless Services 15.7% 77 Vocational Support 17.3% 85 Community Program 37.4% 184 Suicide Hotline 6.9% 34 Other 68


0.0%10.0%20.0%30.0%40.0%50.0%60.0%70.0%80.0%

What services did you try to access? (Please select all that apply)

A2-7



Question8:

Were you able to access services (meet with someone) in a timely manner?


Response Count

Yes, less than 2 weeks 53.5% 247 Yes, more than 2 weeks, less than 1 month 24.7% 114 No, took more than 1 month 6.7% 31 No, services were not provided 4.3% 20 No, services were not in my language 3.0% 14 No, transportation was a barrier in accessing services

7.8% 36

Other 58 answered question 462

skipped question 163

Were you able to access services (meet with someone) in a timely manner?

Yes, less than 2 weeks

Yes, more than 2 weeks, less than 1month

No, took more than 1 month

No, services were not provided

No, services were not in mylanguage

No, transportation was a barrier inaccessing services

A2-8



Question9:

What are some things that are working well in the programs where you receive support? (Please select all that apply)


Response Count

I feel that I am better, compared to before the services. 51.9% 258

Services are in my preferred language. 51.5% 256 Level of service matches my need. 44.9% 223 I feel that what I say matters to my service provider. 38.4% 191 I participate in the decision making for my services. 33.8% 168 Services are in my community. 34.4% 171 This program has helped me link to other services, when needed. 32.0% 159

Other 45 answered question 497


0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

I fee

l tha

t I a

mbe

tter,

com

pare

dto

bef

ore

the

serv

ices

.

Ser

vice

s ar

e in

my

pref

erre

dla

ngua

ge.

Leve

l of s

ervi

cem

atch

es m

yne

ed.

I fee

l tha

t wha

t Isa

y m

atte

rs to

my

serv

ice

prov

ider

.

I par

ticip

ate

inth

e de

cisi

onm

akin

g fo

r m

yse

rvic

es.

Ser

vice

s ar

e in

my

com

mun

ity.

Thi

s pr

ogra

m h

ashe

lped

me

link

toot

her

serv

ices

,w

hen

need

ed.

What are some things that are working well in the programs where you receive support? (Please select all that apply)

A2-9



Question10:

What do you wish could be improved? (Please select all that apply)


Response Count

Quicker response time 31.5% 149 Program expansion 55.4% 262 Less staff turnover 20.9% 99 Services in my language 30.4% 144 Services that are culturally sensitive 25.2% 119 Greater outreach to others in the Community 45.0% 213 Other 69


0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

Quickerresponse

time

Programexpansion

Less staffturnover

Services inmy language

Services thatare culturally

sensitive

Greateroutreach toothers in theCommunity

What do you wish could be improved? (Please select all that apply)

A2-10



Question11:

What do you feel are the needs in your community? (Please select all that apply)


Response Count

Housing and homeless services 65.4% 339 Information on services in the community 57.9% 300 Communication between service providers 44.2% 229 Services in my language 37.5% 194 Culturally supportive services 42.1% 218 Transportation 48.1% 249 Other 45


0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

Hou

sing

and

hom

eles

sse

rvic

es

Info

rmat

ion

onse

rvic

es in

the

com

mun

ity

Com

mun

icat

ion

betw

een

serv

ice

prov

ider

s

Ser

vice

s in

my

lang

uage

Cul

tura

llysu

ppor

tive

serv

ices

Tra

nspo

rtat

ion

What do you feel are the needs in your community? (Please select all that apply)

A2-11



Question12:

Please provide any additional comments or input here:

Answer Options Response Count

86 answered question 86


Number ResponseText1 Withallthestressthesedays,Ithinkthatthecommunityneedsmoreclassesandhelp

keepingtogetherlife,stress...Fathersneedtobeinformedwithintheschool.Especiallywiththeirteenager'sbehaviorinschool.Thankyou!

2 Therapyforfathersthathaveexperiencedinfanttrauma3 Thankyoufororganizingtheseactivitiesforthecommunity4 Iwouldliketogiveyoubigthanksforthegreatserviceandattentiontootherhumanbeings,

Thankyouagain!5 Fathersneedsupportgroupsinourschools6 Importanceofhousingduringwintercoldtimes.Alsotheincreaseofhousingpricesinthe

bayareaduetoSF,Oakland,Berkeley,Emeryvilledisplacement.Accesstohousingandsupportforthosedisplaced.

7 Moreaffordablehousinginthecommunity.Moreservicesforfoodforfamilies.Moreservicesformentalhealthforfamilies.BettertransportationsysteminEastCounty

8 RelaxionandYogaclasses.ProgramsthatpreventDiabetesandcholesterol.Moreexerciseclassesandgeneralcounseling.

9 Lotsofclassesandinformationoverallmentalhealth,moreappropriateforsinglefamiliesthatneedconsistentservicesandtherapy.

10 Housingforhomeless.11 Busticket.12 Centerforoldpeople.13 Moreprograms.14 Openofficeat8:30am.15 Welleverythingisimportant,everythinghasbeengreat.16 Thereisahighneedandtherearestaffthatwehaven'tbeenabletohaveaccessto.17 KeepourleadershipstaffhereatSeniorCenterinPittsburgonPresidioDr.18 GratefulforMindandSoul.19 Thisisaverygoodprogram.Hehashelpedmesomuch.20 Wellnessprogramisverysupportive.21 Isgood!22 Thisprogramhasbeenverybeneficial.23 Betterbussystem,morebuses,morefrequentlyrunning(tillmidnightinmostareas).More

serviceshomehomelessandlowincomepeople.Morefoodprogramsforpeoplewithlowincomefamilies.

24 AsaparticipantoftheA.A.EmotionalWellnessPrograms,thishasbeenaverygreathelpformeandmyfamily.Supportiveinmanyareasofmylife.IthankGodforher.

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25 ReachouttothecommunityofPittsburg,becauseweasacommunityneedthisservicebuttoomanypeoplewillnotspeakout.Youwouldhavetocometothem.

26 TheprogramhashelpedmeawholelotandI'vebroughtotherstotheprogram.I'velearnedalot.I'vemadeachangeinmylife.

27 Iwouldliketogivethankstoyourservicesandprograms.Godbless.28 Mindbodyandsoulgroupisamazingandhelps meeverytimeIattend.29 IamsogladIstartedcomingtothisgroup.Thankyou,Cynthia.30 ExcellentZumbaclasses31 ZumbaClasshasthemostpositiveimpactforme!32 Biggerspaceforexerciseclasses!Ilovetheinstructors!33 I'mhappywithlife.34 Zumbaintheafternoonandmorehours35 Moreavailablefreezumbahours!36 None.Thankyou!Bye!37 hugsnotdrugs.38 I'mnewtoVicente,butIhadatherapistoutsideofschoolafewyearsago.Theydidn't help

andI'mafraidtogetatherapistagain,itmightjustbeawasteofmoneyformyfamily.39 Psychiatristsaref_____ruded____intheMillerWellnessCenter.40 IreallyliketoparticipateintheprogramsbecauseIhavemetgreatpeoplethatareeagerto

helpthecommunity.41 I'mratherindependentasitis.42 jobgettingprogramsneeded43 Iliketoseemorementalhealthprogramservices44 JobTraining,morecollege45 Hasnotreachedit'spotential.Isawtheprogramgrow.IT46 Thisindianplaceisveryexcellent47 Thereneedstobebettercommunicationbetweenthecountyandorganizationsthatserve

thenativecommunityinWCCC.Nativepeoplesshouldnothavetoaskformentalhealthservices,theyshouldbearight,given

48 Insurance/Med/Dental49 GivesmesomethingtodowithmydaughterbesideswatchingtveveryThursdayevening.50 Wearegratefulforallthehelpwe're receiving.Thegroupsessionsandweeklyindividual

sessionshavebeenverygood.Gettingtherightmedicationshashelpedtoo.51 IfeelverypleasedwiththeservicesatFirstHope52 ThisprogramisamazingandhashelpedmebecomethepersonIamtodayandeallowsmeto

becomebetterthanIwasyesterdayineveryway.53 GeneralcommunityneedmoreinformationaboutmentalHealthServicesthatareavailable

morefundingfortheprograms,andmoreassistanceforfamilieswhohavefamilymemberssufferingfromchronicandalcoholdependencytopreventlesscrimeandviolenceagainstotherpeople.Powerhasbeentakenawayfromfamilieswhohaveexperiencethathelpiscrucialforpersonswithmentalhealthissues.

54 Thanksforthegreatjobsofar.55 Iliketheprogram.Itisjustfineforme.Ithasbeensomuchhelpforme.Thankgoodness

forthem.56 Ittookaboutayeartomove inmyownhomelikeindependencelivingseenAugust2014

untilOctober14,201557 Ilikedthissurvey!Thankyou!58 Pittsburgclinichastakencareofallmyneeds

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59 RooseveltManor60 Thehelpprovidedisveryhelpful.theprovider'sareveryhelpfulaswell.61 GoodService62 ThepeopleinMentalHealthServicesareverykind63 Thankyou!64 Iwouldlikehelpfindingapart‐timejob65 Pleasecontinuetohavetheseprograms66 freeor$10.00highspeedinternetforhouseholdswithschoolagechildren67 Iwouldliketoseeasocialclubwherewecangettogetherandgoplaces,picnics,dances,

otherthantheannualmeetings.Smallergroupsthantheannualeventsbyregion.Helpingpeopleaccesspettherapyandservices.

68 Ifeelthecountyisdoingthebesttheycan69 Wouldliketoseemorevisi9bleintegrationofphysicalandmentalorbehaviorhealth70 TrainingforpeopleonSSIthatwon'teffectbennefits.Lessgenericmedication.71 ThoughIcontinuetoseeDr.TalwaratPittsburgMentalHealth,itisformedsonlysheisnot

veryhelpfultome.72 Greaterfundingforprevention neededlike"FirstHope,Concord,CA

FullServicePartnershipsneedfundingformoreintensive"hand‐holding‐activities.whichwouldpromotelong‐termstabilityforintegrationincommunity.

73 Gladtobeofhelp.74 Thepoliceshouldrespondfasterinasceneofcrime.75 Thisisaconference76 ThisisbasedonYolocounty77 Theclasswasgreatandithelpedmeandmyfamily.78 Physicalhealthservicesareextremelyunresponsive.WhenItrytoaccessonlineservices,I

getnoresponse.WhenIamreferredtoservicesittakesaverylongtimetogetservices.79 Physicalservicestreatpeopleliketheyarevermin80 Tryingtoaccessmedicalservicesisanexerciseintofutility.Thesysteminnon‐responsive,

rude,uncaringandonlyexiststosiphonmoneyfromtaxpayers!Theysuck!81 Tryingtoaccessmedicalservicesisanexerciseinfutility.Thesystemisnon‐responsive,

rude,uncaringandonlyexiststosiphonmoneyfromtaxpayers.Theysuck!82 Thissurveywasprettyusefulandcanbetoothersinneedofmental/healthservices.83 Newleafisamazing.iloveithere.84 integrationwithreentryservicessuchaswhatisbeingprovidedviatheRichmondReentry

SuccessCenterwouldbehelpful.Ahighpercentageofformerlyincarceratedorrecentlyreleasedhavementalhealthandsocial/vocationalissuesthatmayfallthruthecracks.Itwouldbegreatiftherewassome"nowrongdoor"planningworkedintoaccommodatethosefolkswhomaymissoutontreatmentopportunities.

85 5150processisnotahelpforgettingservices.AOTservicesneedtobestartedandexpandedinthiscounty

86 Ihopethecountyismakinganefforttoservepatientsinatimelymanner.Peoplesufferingfromamentalhealthcrisisneedimmediatehelpandfamiliesneedinformationandsupport.IhearhorrorstoriesaboutpeoplebeingdischargedfromPsychiatricEmergencyServicesontothestreet,lateatnightwithoutbusfareand/orwhennobussesarerunning,andnoonenotifyingthefamily.WeMUSThaveabetter,kindersystem.

A2-14

Mental Health Services Act (MHSA)

Community Program Planning Process Survey

1. What services are you receiving at this time? (check all that apply)

____ Mental Health Services

____ Alcohol and Other Drugs Services

____ Homeless Services

____ Community group

____ Vocational Rehabilitation

____Other:_______________________

2. What services are important to you and/ or a family member? (check all that apply)

___ Mental Health

___ Physical Health

___ Local community organization

___ Social/ Vocational rehabilitation

___ Non-mental health groups (please describe):_________________

___ Other:_______________________

3. Have you or a family member declined to access Mental Health Services in the past? Yes___ No ___

3a. If yes, why?

___ Services not available in my community

___ Services not in my preferred language

___ Embarrassed to ask for help

___ Did not want help

___ Other: (please explain):_________________

4. Have you or a family member tried to access Mental Health Services? Yes ____ No ____

4a. If yes, what did you do? (Please circle all that apply.)

a. Call the access line

b. Walk in to a clinic

c. Involuntary Access/5150

d. Was referred by family member or friend

e. Asked your primary care doctor for a referral

f. Obtained information from community program

g. Other: _______________________________

5. What services did you tried to access? (Please circle all that apply.)

a. Mental Health

b. Physical/Medical Health

c. Homeless Services

d. Vocational support

e. Community Program

f. Suicide hotline

g. Other:__________________

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6. Were you able to access services (meet with someone) in a timely manner? (Please circle).

a. Yes, less than two weeks

b. Yes, more than two weeks, less than a month

c. No, took more than a month

d. No, services were not provided

e. No, Services were not in my language

f. No, transportation was a barrier in accessing services

g. Other:_________________________________

7. What are some things that are working well in the programs where you receive support?

a. I feel that I am better, compared to before the services.

b. Services are in my language.

c. Level of service matches my need.

d. I feel that what I say matters to my service provider.

e. I participate in the decision making for my services.

f. Services are in my community.

g. This program has helped me link to other services, when needed.

h. Other:____________________________________

8. What do you wish can be improved? (check all that apply)

a. Quicker response time

b. Program expansion

c. Less staff turnover

d. Services in my language

e. Services that are culturally sensitive

f. Greater outreach to others in the Community

g. Other: _____________________________________

9. What do you feel are the needs in your community? (check all that apply)

a. Housing and homeless services.

b. Information on services in the community

c. Communication between service providers.

d. Services in my language

e. Cultural supportive services

f. Transportation

g. Other:________________________________________

10. Please provide any additional comments or input here:

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Acta de Servicios de Salud Mental (MHSA)

Proceso de planificación de programas comunitarios

Encuesta

1. ¿Qué servicios está recibiendo usted en este momento? (marque todas las opciones que correspondan)____ Servicios de Salud Mental____ Servicios Contra el Abuso de Alcohol y otras Drogas____ Servicios para Personas sin Hogar____ Grupo Comunitario____ Rehabilitación Vocacional____Otros:_______________________

2. ¿Qué servicios son importantes para usted y/o para alguno de sus familiares? (marque todas lasopciones que correspondan)

___ Salud Mental___ Salud Física___ Organización comunitaria local___ Rehabilitación Social/Vocacional___ Grupos que no sean de salud mental (por favor, describa):____________________ Otros:_________

3. ¿Se ha rehusado usted o algún miembro de su familia a acceder a los Servicios de Salud Mental en elpasado? Sí__ No ___

4. En caso afirmativo, ¿por qué?__ No había servicios disponibles en mi vecindario__ Los servicios no se ofrecían en el idioma de mi preferencia__ Me avergonzaba pedir ayuda__ No quería recibir ayuda__ Otro motivo: (por favor, explique): ___________________

5. ¿Ha intentado usted o algún miembro de su familia acceder a los Servicios de Salud Mental?Sí _____ No _____

6. En caso afirmativo, ¿qué hizo? (por favor, marque con un círculo)a.Llamar a la línea de accesob.Acudir a una clínica sin cita previac. Acceso Involuntario/5150d.Fue derivado por un miembro de la familia o un amigoe.Solicitó una derivación a su médico de atención primariaf. Obtuvo información de un programa comunitariog.Otro: _______________________________

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7. ¿Cuál fue el servicio al que intentó acceder? (por favor, marque con un círculo)a.Salud Mentalb.Salud Física/Mentalc. Servicios para Personas Sin Hogard.Apoyo Vocacionale.Programa Comunitariof. Línea directa de prevención del suicidiog.Otro:_______________________

8. En general, ¿pudo usted acceder a los servicios en forma oportuna? (por favor, marque con un círculo).a.Sí, con un breve tiempo de espera (menos de dos semanas)b.Sí, con un largo tiempo de espera (más de dos semanas)c. No, los servicios no se ofrecían en el idioma de mi preferenciad.No, el transporte era un obstáculo para acceder a los serviciose.Otro: _________________________________

9. ¿Cuáles son algunas de las cosas que funcionan bien en los programas en los que usted recibe apoyo?a.Tiempo de espera breve para los serviciosb.Servicios en mi idiomac. El nivel de servicio es acorde a mi necesidadd.Siento que lo que digo es importante para mi prestador de serviciose.Otros: _________________________________

10. ¿Qué cosas le gustaría que mejoraran? (marque todas las opciones que correspondan)a.Menor tiempo de respuestab.Ampliación de programasc. Menor rotación del personald.Servicios en mi idiomae.Servicios que sean sensibles a las características culturalesf. Mayor alcance de los servicios a otras personas en la comunidadg.Otras: _____________________________________

11. ¿Cuáles considera usted que son las necesidades de su comunidad? (marque todas las opcionesque correspondan)

a.Servicios de vivienda y para personas sin hogarb.Información sobre servicios en la comunidadc. Comunicación entre los prestadores de serviciosd.Servicios en mi idiomae.Servicios de apoyo culturalf. Transporteg.Otros: ________________________________________

Por favor, incluya a continuación cualquier comentario o aporte adicional:

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Community Program Planning Process FY 17 MHSA Plan …MHSA/CPPP 16‐17 MHSA Community Program Planning Process for FY 2016‐17 ATTACHMENT 1 Objective: Prevention and Early Intervention

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