Community in a nuthshell for developers Alessio Fattorini ROME 24-25 MARCH 2017 Alessio Fattorini
Community in a nutshell for developers - Alessio Fattorini - Codemotion Rome 2017
Apr 11, 2017
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Community in a nuthshell for developers
Alessio Fattorini
ROME 24-25 MARCH 2017
Alessio Fattorini
The Atanasoff-Berry Computer
John Vincent Atanasoff
Shockley - Bardeen - Brattain
Thompson e Ritchie
“To go fast, go aloneTo go far, go together
African Proverb
Hello!Alessio Fattorini
Linux Sysadmin at NethesisNethServer Community Manager Community JunkieProsecco evangelist
ale_fattorini
Alessio Fattorini
Go FarCommunity is the key to go far
Why?
Why community is good for your project?
★ Feedback
★ Feedback★ Comparisons
★ Feedback★ Comparisons★ Testing and Bugs
★ Feedback★ Comparisons★ Testing and Bugs★ Content
★ Feedback★ Comparisons★ Testing and Bugs★ Content★ Spread the word
★ Feedback★ Comparisons★ Testing and Bugs★ Content★ Spread the word★ Support
★ Feedback★ Comparisons★ Testing and Bugs★ Content★ Spread the word★ Support★ Development
★ Feedback★ Comparisons★ Testing and Bugs★ Content★ Spread the word★ Support★ Development★ Translations
★ Feedback★ Comparisons★ Testing and Bugs★ Content★ Spread the word★ Support★ Development★ Translations★ Loyalty
Loyalty★ It’s much harder to leave a group
of people you’re connected to than a faceless product
Loyalty★ It’s much harder to leave a group
of people you’re connected to than a faceless product
★ In community you’re building connections with people which is way more powerful than features
Why community is good for devs?
The best way to have a good idea is to have a lot of ideas
Dr. Linus Pauling - American chemist
Build an ideas factory
Build an ideas factory★ Different point of views
Build an ideas factory★ Different point of views★ No matter who you are, most of the
smartest people work for someone else (Joy’s Law)
Build an ideas factory★ Different point of views★ No matter who you are, most of the
smartest people work for someone else (Joy’s Law)
★ 90 % of all community feedback is crap○ this means 10% is gold! (J. Atwood)
Build an ideas factory★ Different point of view★ No matter who you are, most of the
smartest people work for someone else (Joy’s Law)
★ 90 % of all community feedback is crap○ this means 10% is gold! (J. Atwood)Community is the idea factory where
innovation comes from
Ivory Tower Development
Ivory Tower Development★ It’s dangerous to create an evironment
where developers have no idea who the users are
Ivory Tower Development★ It’s dangerous to create an evironment
where developers have no idea who the users are
★ Developers assume everyone else is a developer
Ivory Tower Development★ It’s dangerous to create an evironment
where developers have no idea who the users are
★ Developers assume everyone else is a developer
★ A community brings developers back to the reality and helps to stay grounded.
From the outside
NethServer is an operating system for Linux
enthusiasts, designed for small offices and medium
enterprise
NethServer is an operating system for Linux
enthusiasts, designed for small offices and medium
enterprise
NethServer is an operating system for Linux
enthusiasts, designed for small offices and medium
enterprise
What’s your audience?
How to build a community?
In a nutshell
If you build itthey won’t come
But my project is a great idea and my code is solid!
Why?
Keep your values always in
check
You don’t launch a community
Start small and grow organically
Create a founders group
Give a place to congregate
You may need to manufacture the first interactions
Create activity
Be Welcoming
Be Welcoming★ First experience is critical★ Feel acknowledged★ Know what to do first★ First post prompt response
Be inclusive
Be inclusive
It doesn’t matter how fun and amazing your project is. If people
don’t feel safe they won’t contribute
Be inclusive★ Create a space of emotional safety★ Be humble - don’t patronize★ Leading by example setting the bar of
kindness (and guidelines!)
Be inclusive★ Create a space of emotional safety★ Be humble - don’t patronize★ Lead by example setting the bar of
kindness (Guidelines!)★ Don’t take yourself too serious
Thank you Toolset
Be supportive
Be supportive★ Be responsive
Be supportive★ Be responsive★ Close the loop
Be supportive★ Be responsive★ Close the loop★ Read the Fucking Manual is not an
answer
Train your community★ They join community to get help not to
give it★ Train your community to answer★ Social Debt -> Offer opportunities to
members to give help in return
Train your community★ They join community to get help not to
give it★ Train your community to answer★ Social Debt -> Offer opportunities to
members to give help in return★ Call upon specific people to help other
specific people
Autonomy
Autonomy
Listen to your community
Listen to your community★ Be open-minded
Listen to your community★ Be open-minded★ Be ready to discuss
Listen to your community★ Be open-minded★ Be ready to discuss★ But don’t let them tell you what to do
Half baked ideas
Half baked ideas★ Don’t approach with a blank state
○ Be aware of bikeshedding ★ Make your questions specific and provide
half the answer yourself
Be Transparent
Be transparent★ Work out loud★ Show what kind of contributions your
looking for and how much they matter★ Document everything
○ Open roadmap and no changelog!
Be transparent
Some of these might seem obvious but plese keep in mind:
THIS IS NOT ABOUT YOU!
Linus Torvalds
You need to have the people-people, the communicators, the warm and friendly people who really want to hug you and get you into the community, but that’s not everybody and that’s not me. I care just about the technology.
Code is not the challenge of a community, people are.
Let’s put them first
Thanks!ale_fattorini
community.nethserver.org
ale_fattorininethesis.it
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