Community Connections - West Sussex Wellbeing...3 Tel: 01444 477191 Welcome to the latest edition of the Community Connections Directory of Services for Older People. It has been developed

Community

Directory of Services for Older People in Mid Sussex

Connections

March 2015

2 www.midsussexwellbeing.org.uk Tel: 01444 477191

3www.midsussexwellbeing.org.uk Tel: 01444 477191

Welcome to the latest edition of the Community Connections Directory of Services for Older People. It has been developed in partnership with organisations working with, and for, older people in Mid Sussex.

The aim of the directory is to provide information about organisations which are here to help and forms part of the Mid Sussex Wellbeing Service.

Mid Sussex Wellbeing is a ‘one stop shop’ for information and signposting to health and wellbeing services in Mid Sussex. The team includes trained Wellbeing Advisors who can provide advice and guidance about leading a healthy lifestyle and staying well.

Contact UsIf you cannot find what you are looking for contact the Mid Sussex Wellbeing Team -

Tel : 01444 477191Email : [email protected] or visit www.midsussexwellbeing.org.uk

Mid Sussex Wellbeing TeamMid Sussex District CouncilOaklands RoadHaywards HeathWest SussexRH16 1SS


Reproduced from the Ordnance Survey mapping with the permission of the Controller of Her Majesty's Stationery Office. CROWN COPYRIGHT.Unauthorised reproduction infringes Crown Copyright and may lead to prosecution or civil proceedings. Mid Sussex District Council. 100021794. 2011.

East Grinstead

HaywardsHeath

BurgessHill

AshurstWood

CopthorneCrawley

Down

TurnersHill

PeasePottage

Handcross

Balcombe

Ardingly

WestHoathly

HorstedKeynes

Lindfield

ScaynesHill

CuckfieldWarninglid

BolneyAnsty

Hassocks

Hurstpierpoint

SayersCommon

PyecombePoynings

Fulking

B2028

B2110

A264

A22

B2110B2036

B2110

A23(T)

B202

8

B2115

B2114

B203

6

A272

A273

A272

B2036

A272

B202

8

A23(T)

B2117

A273 B2112

B2116

Mid SussexDistrict

Built up area

Reproduced from Ordnance Survey mapping. Crown copyright. Mid Sussex District Council. 100021794. 2014

East Grinstead

BurgessHill

AshurstWood

CopthorneCrawley

Down

TurnersHill

PeasePottage

Handcross

Balcombe

Ardingly

WestHoathly

HorstedKeynes

Lindfield

ScaynesHill

CuckfieldWarninglid

BolneyAnsty

Hassocks

Hurstpierpoint

SayersCommon

PyecombePoynings

Fulking

B2028

B2110

A264

A22

B2110B2036

B2110

A23(T)

B202

8

B2115

B2114

B203

6

A272

A273

A272

B2036

A272

B202

8

A23(T)

B2117

A273 B2112

B2116

Mid SussexDistrict

Reproduced from Ordnance Survey mapping. Crown copyright. Mid Sussex District Council. 100021794. 2014

Towns and villages


Contents

Health Matters............................... Page 6

Money Advice.............................. Page 14

Transport........................................ Page 18

Housing and Support at Home.... Page 20

Support in the Community........... Page 24

Staying Safe................................... Page 43

Index.............................................. Page 46


Health Matters

Mid Sussex Wellbeing is a ‘one stop shop’ for information and signposting to health and wellbeing services in Mid Sussex. The Hub provides advice, guidance and support to make lifestyle changes such as losing weight, eating well, getting more active, reducing alcohol intake and stopping smoking.

The Hub provides information and contact details for all local health and wellbeing services. Please contact the Hub on the details below to find out how we can help you achieve your health goals.

Tel : 01444 477191Email : [email protected] : www.midsussexwellbeing.org.uk

Mid Sussex Wellbeing

Exercise referral is aimed at individuals who are not used to regular exercise, or who are recovering from, or dealing with, a health issue. After referral by a health professional, a coordinator discusses the reasons for referral and develops a programme to match their aims and abilities.

Tel : 01444 876000- The Triangle, Burgess Hill Tel : 01444 457337- The Dolphin, Haywards Heath Tel : 01342 328616- The Kings Centre, East Grinstead

Exercise Referral


Health Matters

Time to Talk

CRi aims to support people affected by drug and alcohol problems. CRi does this by offering a wide range of services, including assessments, prescribing and onward referral to other specialist agencies.

These services were previously provided by Addaction.

Tel : 0300 3038677Web : www.cri.org.uk

CRi

Tel : 01444 251084 (Self Referral)Web : www.sussexcommunity.nhs.uk/services/servicedetails.htm.DirectoryID-16358

Specialist Day Services WSCC

Specialist day services are for people with longer term or complex social care needs, such as adults with learning disabilities or dementia.

The day services include support, activities and community opportunities that help adults to live as independently as they can and be a part of their own community.

Tel : 01243 777100Web : www.westsussex.gov.uk/living/social_care_and_health.aspx

Time to Talk is a friendly and approachable service offering talking therapies to people who are struggling with the following issues: Stress, worry and general anxiety, depression, panic attacks and agoraphobia, phobias, social anxiety, obsessive compulsive disorder (OCD), post- traumatic stress disorder, health anxiety, post natal depression, low self- esteem or low confidence, relationship difficulties or bereavement and reactions to loss.

Referral to Time to Talk is through a GP, other health professional or self referral. They will complete a referral form and give you information on how to contact the service and book your appointment.


Health Matters

The Mid Sussex District Council Park Rangers run a free programme of healthy walks across Mid Sussex. The walks are designed to help you get fit and there are a variety of different levels of walks from Level 1 (beginner) to Level 5 (advanced) so there is something for everyone. The programme allows you to progress through the levels as your fitness improves.

Tel : 01444 477561Email : [email protected] Web : www.midsussex.gov.uk/healthywalks

Healthy Walks

Al-Anon Family Groups provide support to anyone whose life is, or has been, affected by someone else’s drinking, regardless of whether that person is still drinking or not.

Al-Anon Family Groups hold regular meetings where members share their own experience of living with alcoholism. Al-Anon does not offer advice or counselling, but members give each other understanding, strength and hope.

Tel : 020 7403 0888 - Confidential HelplineEmail : [email protected] : www.al-anonuk.org.uk

Al-Anon


Health Matters

Healthwatch is the independent consumer champion for health and social care. Healthwatch West Sussex is independent, transparent and accountable. Healthwatch want to hear about your experiences - the good and the bad - so that they can provide feedback and hold organisations to account.

Healthwatch

Tel : 0300 012 0122Web : www.healthwatchwestsussex.co.uk

Mind works to promote good mental health. It seeks to empower people to lead a full life as part of their local community.Mind provides a range of advice and information, advocacy and support services to empower anyone experiencing a mental health problem to live a full life and play a full part in society.

Mind

Tel : 01273 666950Email : [email protected] : www.mindcharity.co.uk

Smokefree West Sussex provides free support with a trained advisor to help people quit smoking. The service, which is provided on a one-to-one basis or in group sessions, is available in a variety of locations across Mid Sussex, including GP surgeries, pharmacies and community venues. For more information and to talk to a trained advisor about local services, telephone the number below.

Tel : 0300 100 1823Web : www.smokefreewestsussex.co.uk.

Stop Smoking Service


Health MattersMid Sussex & Horsham Clinical Commissioning Group (CCG)

Tel : 01293 600300 extension 4255Email : [email protected] : www.horshamandmidsussexccg.nhs.uk

The CCG is a GP- led NHS body responsible for planning, buying and monitoring the majority of your local health services in the Horsham and Mid Sussex area.

Engaging with the CCGThere are many ways for you to get involved - from sharing your views of NHS services in a focus group; being part of a project group; or by filling out a survey. New opportunities will arise all the time, so please check the website often.

10

Mid Sussex Falls and Fracture Prevention Service

The Mid Sussex Falls and Fracture Prevention Service will visit a person at home, who has fallen or is at risk of falling, for an assessment. The service will offer advice and an individual exercise programme, where appropriate, to improve strength, balance and confidence to reduce the risk of further falls. Referrals are accepted from GPs and other health professionals.

Princess Royal Hospital Balance and Bone Team (Haywards Heath)

The team runs an outpatient service, specialising in balance problems and falls. The team provides diagnosis, treatment and management of care through medical clinics, exercise groups or individual treatments. Referrals are accepted from GPs and other health professionals.

Queen Victoria Hospital Falls Prevention Service (East Grinstead)

The team assesses people in their own home, looking at risk factors, and refer people to appropriate treatment based in their own home, the Rehabilitation Unit or into the eight-week Balance and Bone Group. Referrals are accepted from GPs and other health professionals.

Mid Sussex Falls Prevention Services

Tel : 01444 445600 - Mid Sussex Falls and Fracture Prevention ServiceTel : 01444 441881 ext 8583 - Princess Royal Hospital Balance and Bone TeamTel : 01342 414343 - Queen Victoria Hospital Falls Prevention Service


Health Matters

St Catherine’s Hospice

St Peter & St James Hospice & Continuing Care Centre

Bladder and Bowel Service

St Peter & St James Hospice is a registered charity that provides specialist care, compassion and support for those living with progressive, life limiting illnesses from East and West Sussex. The Hospice’s aim is to encourage and enable all patients to live their lives to their full potential despite their illnesses.

Tel : 01444 471598Email : [email protected] : www.stpeter-stjames.org.uk

Tel : 01293 447333Web : www.stch.org.uk

St Catherine’s Hospice is a charity dedicated to providing specialised end of life care and support to local people, their families, friends and carers. Hospice care is based on the belief that each person is more than their illness, and that each of us has unique physical, emotional, social and spiritual needs.People are cared for in the hospice, in their homes and in nursing homes. The hospice also provides training, advice and support to other health professionals.

The Bladder and Bowel service offers individuals with bladder and bowel problems assessment, treatment, advice and support.

Individuals are seen in clinics, which are run at different venues, on a regular basis across West Sussex. Individuals with complex needs may be seen at home by a specialist nurse if they are unable to come into clinic.

The service provides advice and education to other healthcare professionals, carers, families and the general public.

Tel : 01444 475807Tel : 0845 345 0165 The Bladder and Bowel Foundation (B&BF)


Health Matters

Tel : 01403 227000 ext 7613/7686 Web : www.sussexcommunity.nhs.uk/services

The Carers Health Team can visit you at home and check your general state of health and wellbeing. The team can offer advice on how to stay healthy and manage any health issues you might have.The Carers Health team is a free service provided by Sussex Community NHS Trust for carers living in West Sussex. Our aim is to improve both your own health and that of the person you are looking after.

Carers Heath Team

The Wheelchair Service will loan a wheelchair to anyone who has a long term mobility problem and is classified as unable to, or virtually unable to walk indoors or outdoors. The wheelchair must also be required for longer than three months.

You must be registered with a West Sussex GP and living in your own home. Referral forms will be accepted from GPs, medical consultants and other health care professionals, such as Occupational Therapists.

Wheelchair Service - West Sussex (Sussex Community NHS Trust)

Tel : 01403 227000 Ext: 7160Web : www.sussexcommunity.nhs.uk

Counsel and Care provides an advice and information service for older people, their relatives and carers to help access available care and support, whether it is in their own home, hospital or residential care.

Counsel and Care

Tel : 0845 300 7585 Email : [email protected] Web : www.counselandcare.org.uk


Health Matters

Tel : 01403 229510Email : [email protected]

Prevention Assessment Team (WSCC & NHS)

NHS Choices aims to provide people in England with expert health advice,information and reassurance to care for themselves at home or to access appropriate healthcare, using the website.

NHS 111You can use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

Tel : 111Web : www.nhs.uk

NHS Choices & NHS 111

The Northern Prevention Assessment Team (covering Crawley, Horsham and Mid Sussex) includes, health advisors (nurses), social care workers and support workers.The team aims to help people to stay healthy and remain independent. Normally they work with people who do not receive services from specialist health care teams or social care services. The team members can check your general state of health and wellbeing, help identify what may benefit you to retain your independence, provide assistance to access practical, emotional and social support or link you with agencies to ensure you are claiming the benefits you are entitled to.


Money Advice

The Citizens Advice Bureau provides free, confidential and independent advice. There are advice centres located in Haywards Heath, Burgess Hill and East Grinstead.

The CAB can offer advice to help people resolve their problems on a range of subjects, including debt, benefits, housing, legal, discrimination, employment, immigration and consumer issues.

Citizens Advice Bureau (CAB)

Tel : 08444771171- Advice Line (Monday -Friday,9am-5pm)Web : www.centralandsouthsussexcab.org.uk

The Money advice service can cover everything from benefits, pensions and retirement planning. The advisors can help you with budgeting and savings plans.

Debt Advice This is free a confidential service offering support and advice to help with any debt issues.

Age UK - Money Advice Service

Tel : 0800 019 1310 Email : [email protected] Web : www.ageuk.org.uk/westsussex


Money Advice

The Pensions Advisory Service (PAS) is an independent, non-profit organisation providing free information, advice and guidance on state, company, personal, stakeholder and occupational pensions. It also helps any member of the public who has a problem, complaint or dispute with their occupational or private pension arrangement.

The Pensions Advisory Service

Tel : 08456 012 923Email : [email protected] : www.pensionsadvisoryservice.org.uk

TaxAid is a charity that helps people on low incomes with their tax affairs. TaxAid helps people on low incomes to understand the bits of the tax system that apply to them so that they pay only the right amount of tax.

TaxAid runs a national helpline and also gives advice via email. Their website is designed to make tax understandable to any taxpayer.

Tel : 0345 120 3779Web : www.taxaid.org.ukEmail : [email protected]

TaxAid

A Credit Union is a savings and loans co-operative that is owned by its members. As a member you can borrow money at competitive interest rates and your savings are protected by the FSA Compensation Scheme. If you have a low income or no borrowing record, a Credit Union may be more willing to help than banks or building societies, so you can avoid using a high-interest lender.

Tel : 01903 237221Email : [email protected] : www.westsussexcreditunion.co.uk

West Sussex Credit Union


Money Advice

The Pension Service provides information and assistance on a wide range of benefits, including Pension Credit entitlement. The service provides help with application forms and gathering and verifying evidence to support claims. Home visits are available.

The Pension Service

Tel : The Pension Service - 0845 60 60 265Tel : Disability Living Allowance and Attendance Allowance - 0845 7123456Web : www.gov.uk/contact-pension-service

National Debtline is a telephone helpline for people with debt problems in England, Wales and Scotland. The service is free, confidential and independent.

Opening times are: Monday - Friday 9am - 9pm and Saturday 9.30am - 1pm.

National Debtline

Tel : 0808 808 4000 Web : www.nationaldebtline.co.uk

Debt Advice Foundation is a registered national debt advice and education charity offering free, confidential support and advice to anyone worried about loans, credit and debt.

If you have a debt problem, Debt Advice Foundation can help you understand which options are available to you and will recommend the debt solution that is right for your situation.

Debt Advice Foundation

Tel : 0800 043 4050Web : www.debtadvicefoundation.org


Money Advice

Housing Benefit is a means-tested benefit that is designed to assist people to help pay their rent. If you are on a low income and you rent your home you may be able to get Housing Benefit. You cannot usually get Housing Benefit if you live in a close relative’s household and you can’t get Housing Benefit if you own your home or to help with mortgage payments.Council Tax Support is a mean’s tested benefit that helps people on low incomes pay their Council Tax.

If you think you might be eligible for either or both of these benefits, please contact the Council to discuss your eligibility and obtain an application form.

Tel : 01444 477264Email : [email protected] Web : www.midsussex.gov.uk

Housing Benefit and Council Tax Support

Buy with Confidence is a scheme run by Trading Standards. All members of the scheme are audited by Trading Standards to ensure the trader is committed to operate in a fair and honest way. This includes a CRB check for members working in consumers’ homes.

Contact Consumer Direct for advice on purchases of goods and services, consumer issues or to make a complaint about a trader or consumer rights.

Tel : 01243 642124 or Consumer Direct - 08454 040506Email : [email protected] : www.buywithconfidence.gov.uk

Buy With Confidence Scheme and Consumer Direct


TransportEnglish National Concessionary Travel Scheme

Mid Sussex District Council, Concessionary Travel

Tel : 0845 075 1018Email : [email protected] : www.westsussex.gov.uk/buses

Tel : 01444 477304Email : [email protected] : www.midsussex.gov.uk

The scheme offers free off peak travel to eligible older people on local buses. Eligible disabled people may travel free at any time within West Sussex. As an alternative to the bus pass, West Sussex currently offers either a senior or disabled person’s railcard that offers a third off off-peak rail travel.

Address West Sussex Bus Pass, PO Box 212, Waterlooville, P07 6ZN

Mid Sussex District Council runs a scheme to help older people and disabled adult residents in Mid Sussex with the cost of travel.

You may be eligible for reduced rail fares or reduced taxi fares, if you are permanently resident in Mid Sussex.

Traveline is a partnership of transport operators and local authorities formed to provide impartial and comprehensive information about public transport. It operates in Scotland, England and Wales.

Traveline can help you plan your journey and provides information about bus and rail timetables.

Tel : 0871 200 22 33Web : www.traveline.info

Traveline


Transport

MotabilityThe Motability Scheme enables disabled people to lease a car, powered wheelchair or scooter by using their government-funded mobility allowance.

Adaptations and wheelchair accessible vehicles are also available.

Tel : 0300 456 4566Web : www.motability.co.uk

The Blue Badge scheme is for people with severe mobility problems. It allows Blue Badge holders to park close to where they need to be. The scheme operates throughout the UK and is managed by the County Council who deals with applications and issues Blue Badges.

Blue Badge Scheme

Tel : 01243 777653Email : [email protected] : www.westsussex.gov.uk

The Bluebird Community Partnership is a community transport charity covering Mid Sussex, providing:• Dial-a-ride/Community Bus • Group hire for charitable organisations and non-profit groups • Accessible transport for anyone disadvantaged by mobility or poor transport

links• Volunteer car service• Accessible Transport to School & day care

Bluebird Community Partnership

Tel : 01444 471919 or 01444 471177Email : [email protected] : www.bluebirdcommunitypartnership.co.uk


Housing and Support at Home

The service offers a wide range of menu choices, covering cultural as well as dietary needs, and including special requirements like soft foods or diabetic meals. Drivers deliver a daily chilled meal which they will cook for you in your microwave or leave for you to heat when you choose to eat it.

Also see Good Neighbours West Sussex Page 35

Meals on Wheels - Royal Voluntary Service

Web : www.royalvoluntaryservice.org.ukTel : 01293 228060 E-mail : [email protected]

Independent Lives provides a range of support services for people with disabilities, care needs and caring responsibilities to enable them to lead full, active and independent lives. Independent Lives core work focuses on providing a direct payments support service to help people arrange and manage their own personalised care and support.

Independent lives also works to give disabled people a voice on the issues that are important to them by raising awareness, challenging misconceptions and influencing policy.

Independent Lives

Tel : 08456 0123 99 or 01903 219482Email : [email protected] : www.independentlives.org

The EAC is a national charity that aims to help older people make informed choices about meeting their housing and care needs.

EAC has twin aims, firstly, to deliver an information and advice service directly to older people, their relatives and carers, and, secondly, to raise awareness amongst advisory agencies, professionals and policy makers of the importance people attach to information and advice which helps them to make their own decisions about how and where to live in older age.

Elderly Accommodation Counsel (EAC)

Tel : 0800 377 7070Email : [email protected] : www.eac.org.uk



Carewise - Care Funding AdviceCarewise provides information and advice about funding for residential and nursing home care. The prospect of paying for care at home or residential or nursing home care can seem daunting and for most people it is the first experience of arranging and purchasing care services. Understanding both care and funding options is crucial to making an informed decision and choosing the right solution.

Tel : 01243 642555Web : www.westsussex.gov.uk/carewise

Eyes at Home offers a comprehensive ophthalmic service for those people who are unable to access high street optical services.

The services include an eye examination, range of frames, spectacle dispensing and fitting. Charges apply.

Eyes At Home

Tel : 0800 3457 509Email : [email protected] : www.eyesathome.co.uk

Age UK West Sussex Information and Advice

Age UK West Sussex provides advice on a wide range of issues affecting people in later life, their families and carers. Information and advice is available on a wide range of topics from benefits, finding help at home, housing issues and paying for care.A home visiting service is available for people that are housebound or you can make an appointment at one of the activity centres in your area.

Tel : 0800 019 1310 ( info & advice between 10am-2pm)Web : www.ageuk.org.uk/westsussex



Tel : 01293 565 902 Email : [email protected] Web: www.regalhomecare.co.uk

Regal Home Care Ltd


A centralised point-of-contact that will support all initial and general social care enquiries.

The team of advisors will help support you or your customer to find information and advice about your social care enquiry.

The team will also help you or your customer to access social care workers, occupational therapists and sensory teams (sight and hearing).

Adults’ Care Point

These services help older and more vulnerable residents of any age to live independently in their own home. They work through a telephone-based personal alarm system providing rapid response at any time of the day and night. A unit is connected to your phone line and if you require help you simply press a button. Pendants are provided so you can summon help wherever you are. For a full list of services please visit the website address below.

Telecare Lifeline Services

Tel : 01444 477191 Web : www.midsussex.gov.uk/8781.htm

Regal Home Care can provide support at home either for a short time following an illness or on a longer term basis. If you are finding it difficult to cope, Regal can help with practical tasks such as shopping and cleaning. Charges apply.



Contact the local Housing Needs Team if you are concerned about remaining in your current accommodation and want information about the options available to you.

It may be that you want to move to a smaller property or be closer to relatives. The housing team can also advise you on the differences between sheltered housing and Extra Care housing, and how to access these, and about the range of specialist housing for older people in the district.

The local housing support organisations, Here to Help and Assist, provide information and guidance on housing and support to enable you to remain living independently.

Housing Options & Housing Support

Shelter West Sussex offers specialist advice, information and advocacy on housing and community care for people living in the West Sussex area. Including homelessness, eviction, rent/mortgage arrears, repairs and community care needs. In addition Shelters offer assistance at court on the day and/or assistance to prepare prior to a hearing in Horsham, Worthing, and Chichester County Courts. Appointments are available at the Crawley office.

Shelter West Sussex Service Centre

Tel : 0808 800 4444 or 0344 515 1749Email : [email protected] : www.shelter.org.uk

Housing Needs Team Tel : 01444 477574Web : [email protected]

Here to HelpTel : 01273 468010 Email: [email protected]

Assist Tel : 07703 889091 Email : [email protected]


Support in the Community

Neighbourly Care in Hassocks, Burgess Hill and District can help with escorted shopping, local transport, light help in the home, minor household repairs, befriending/visiting or small gardening jobs for those who have no other way of getting help. Operating in Hassocks, Burgess Hill, Keymer, Clayton, Albourne, Sayers Common and Hurstpierpoint.

Neighbourly Care in Hassocks, Burgess Hill and District

Tel : 07876 066368

4SIGHT works to support blind and partially sighted people in West Sussex and provides people with a wide range of practical support solutions to help them remain independent following sight loss. It does this in many different ways through services, clubs, visits, information, guidance, advocacy and support.

In addition, 4SIGHT offers low vision assessments, a listening and information service (based in local eye clinics), equipment loan and purchase, British Wire-less for the Blind, transport, transcription, an extensive audio library backed up by home visits, where requested, and a newsletter.

4SIGHT

Tel : 01243 828555Email : [email protected] : www.4sight.org.uk

RNIB provides help, support and information to people living with serious sight loss. It provides advice, support and information on eye health, including eye conditions, preventative measures and living with sight loss. It also offers practical help for blind and partially sighted people to support their everyday life, such as help to manage at home, travel, education, leisure activities, reading and writing, computers, TV, radio and film.

RNIB

Tel : 0303 123 9999Email : [email protected] Web : www.rnib.org.uk



CARE is available for residents of East Grinstead, Dormansland and Lingfield. The organisation has volunteer drivers, for anyone unable to find alternative transport to hospitals, surgeries and shopping trips. Travel is restricted to one return journey per week, per passenger. CARE has volunteers who can help with tasks like collecting prescriptions, collecting ordered items from local shops, pushing wheelchairs or sitting with someone and, in the summer, gardening.

CARE - East Grinstead

Tel : 01342 410086

CARE provides practical neighbourly help for those in need who have no other way of getting help. Volunteers provide transport, visiting and befriending,shopping, dog walking and help in the home such as turning mattresses,changing light bulbs or moving some furniture. CARE may also be able to help with form filling. This is not a crisis service. Phone the number below for the dutyofficer of the day.

CARE in Haywards Heath, Cuckfield and Lindfield

Tel : 01444 455955Email : [email protected] : www.careinhaywardsheath.co.uk

SAGE provides counselling for adults with restricted mobility. The service visits clients where they are living: at home, in hospital, or in residential and nursing homes. Counsellors are professionally qualified volunteers.

You can self refer or refer a relative or friend. Available as one-to-one, face-to-face counselling, or via the telephone or online.

There is no set charge, but a donation is asked for to cover costs.

SAGE Counselling

Tel : 07585 141599Email : [email protected] : www.sagecounselling.org.uk



Disability Equipment Service enables people to sell or give away disability equipment that is no longer needed and to buy second-hand equipment, such as a walker, mobility scooter and many aids for daily living. Disability Equipment Service keeps a list, in specific regional areas, of equipment for sale. The lists are maintained by local disability charities working together to provide people with a way of linking together.

Disability Equipment Service

Tel : 0300 303 8989 or 01372 372888Web : www.disabilityequipmentservice.org.uk

Grenestede Talking News produce weekly audio recordings (CD and tape) of local news and events in East Grinstead and the local surrounding areas. The recordings are produced and delivered free of charge. Anyone who is blind, partially sighted or who has a disability which makes reading a strain can self refer for The Talking News. Playing units can be loaned if necessary.

Grenestede Talking News


Action for Deafness offer information, advice and support to anyone with hearing loss. It provides equipment and NHS Audiology services, including NHS hearing tests and NHS hearing aids across Sussex. The charity also provides Sign Language and Lip Reading courses as well as Deaf Awareness training and advocacy services.

Action for Deafness

Tel : 01444 415582Email : [email protected] : www.actionfordeafness.org.uk



Therapeutic Care for those experiencing stressful situations and during times of personal crisis. Massage is given to hands, necks and shoulders to assist pain and stress relief.Telephone Befriending provides individuals with the opportunity to speak to a friendly voice by telephone. This can assist in reducing anxiety and isolation within the comfort of your home. Transport Service for appointments, shopping or just to socialise. The transport service offers freedom and independence for people who cannot get about easily or use public transport. Options Service Individual tailored time limited practical and emotional support in times of need. This service is charged on a visit basis. Equipment Loan Service such as wheelchairs, walking frames, commodes and bed cradles.

British Red Cross - Mid Sussex

Tel : 0800 0280 831Email : [email protected]

The Yews Talking NewsThe Yews Talking News provides a weekly tape recording containing all the main stories from the Mid Sussex Times, as well as useful local information and items of general interest free to anyone with sight problems in Mid Sussex.

Where necessary, they will lend a tape player with simple controls, and ear pieces for the hard of hearing, also free of charge.

Tel : 01444 417953 Web : www.yews-talking-news.org.uk



The Cinnamon Trust is a national charity that helps elderly people and their pets. It does this by providing a home for pets when their owner dies or moves into residential accommodation that will not accept pets, a fostering service should the owner go into hospital and a dog walking service. Arrangements are made in advance between the owners and the Trust.

The Trust also holds a Pet Friendly Care Homes Register listing residential/nursing homes happy to accept residents with pets.

The Cinnamon Trust

Tel : 01736 757 900Email : [email protected] : www.cinnamon.org.uk

The day centre is for people with long-term or complex needs, such as dementia and long term conditions, such as MS, stroke and Parkinsons. The centre provides activites, lunch and assistance with personal care. A community connections service is also available to enable customers to re-engage with their local community. The centre can also provide short-term goals to help customers develop skills, build confidence and enable independence. The service also enables carers to have a break and can provide them with support, information and advice, as required.

WSCC Glen Vue Centre

Tel : 01342 318082



West Sussex Care Guide

Produced by West Sussex County Council and the West Sussex Forum, the West Sussex Care Guide provides information and advice about care and support services for adults in West Sussex.

The guide lists domiciliary care services and care homes registered with the Care Quality Commission, plus day care services and extra care housing schemes.

Tel : 01243 777100Web : www.westsussex.gov.uk/careguide

A free scheme for people who look after an adult or child who depends on them because they are ill, have a disability or are frail. Carers are provided with a card that identifies them as a carer and includes the number of a 24-hour emergency alarm centre that can be alerted if the carer is involved in an accident while they are away from the person they care for. Phone for a leaflet and application form.

Carers Emergency Alert Card Scheme - West Sussex

Tel : 01243 778688Email : [email protected] : www.chichestercareline.org.uk

Tel : 01273 831733

reMEmber is a registered charity based in Mid Sussex and dedicated to helping adults and children who suffer from Myalgic Encephalomyelitis (ME –also known as Chronic Fatigue Syndrome). reMEmber campaigns for better services, supports biomedical research, runs self-management courses, organises talks by experts, provides printed and telephone information, holds social events for patients and carers and produces a lively and informative newsletter.

reMEmber - The Chronic Fatigue Society



There are two Volunteer Centres in Mid Sussex which match potential volunteers with volunteering opportunities. If you have a few hours to spare and would like to help a voluntary organisation, contact one of the Volunteer Centres. They operate within the Councils for Voluntary Service based in Burgess Hill and East Grinstead.

Volunteer Centre

Tel : 01444 870711 - Burgess Hill and Haywards Heath area.Email : [email protected] Tel : 01342 328080 - East Grinstead area. Email : [email protected]

Tel : 0800 4 70 80 90 Email : [email protected] : www.thesilverline.org.uk

The Silver Line is the confidential, free helpline for older people across the UK open every day and night of the year. The helpline staff:

•Offer information, friendship and advice•Link callers to local groups and services•Offer regular befriending calls•Protect and support those who are suffering abuse and neglect

Silver Line

U3As are self-help, self-managed lifelong learning cooperatives for olderpeople no longer in full time work, providing opportunities for their members to share learning experiences in a wide range of interest groups and to pursue learning, not qualifications, for fun.

There are U3As in Burgess Hill, East Grinstead, Haywards Heath and Hurstpi-erpoint/Hassocks. To find out about your nearest group use the contact details below.

University of the Third Age (U3A) Mid Sussex Groups

Tel : 020 846 66139Email : [email protected] : www.u3a.org.uk



Your Energy Sussex is working with a local installer, C Mitten, to provide a boiler replacement and insulation service to qualifying households on certain income-related benefits. This is a time-limited offer and is open to homeowners and tenants in privately rented accommodation. For more info visit www.cmittenecosolutions.co.uk or call 0800 599 9089.

Home Heat Helpline offers free and practical advice to save money on bills, including available grants for boilers and insulation, Warm Home Discount, reduced tariffs, benefits and winter payment schemes. Call a friendly advisor on 0800 33 66 99 or visit www.homeheathelpline.org.uk.

Citizens Advice Consumer Helpline provides free and confidential information on energy complaints and details of recommended energy price comparison websites. Call 03454 040506 or visit www.adviceguide.org.uk.

If you live in rented accommodation and do not have the means to heat it adequately then you can get in touch with the Housing Standards Team at Mid Sussex District Council. The team is able to offer advice on resolving the issue with your landlord, and, if necessary an inspection of the property. In more serious circumstances they can request that remedial action be taken. For more information call 01444 477292 or email [email protected].

Keep Your Fuel Bills Low

Web : www.midsussex.gov.uk/warmth



Cruse promotes the wellbeing of bereaved people and enables anyone bereaved to understand their grief and cope with their loss. The service is free to all bereaved people and the charity also offers information, support and training services to those who are looking after others.

Cruse

Tel : 0300 311 9959Email : [email protected] : www.crusebereavementcare.org.uk/westsussex

Alzheimer’s Society – West Sussex North

Tel : 01403 213017Email : [email protected] : www.alzheimers.org.uk

Questions about dementia? If you are worried about someone who is confused and forgetful, affected by dementia or if you are concerned about your own memory, please call or email the Alzheimer’s Society Sussex Helpline.

The Alzheimer’s Society can provide support and a listening ear, and information to help you make decisions. Advice can also be provided on how to get help locally and how to contact services in the Mid Sussex area.

Alzheimer’s Society provides a range of groups and services in the Mid Sussex Area. These include Carers Support Groups, a Dementia Cafe, Dementia Support Service staff and Memory Assessment Service. Regular carers information and support programmes are provided in the West Sussex area. Please contact the Alzheimer’s Society Sussex Helpline for up to date information on all services.



The Group offers people with diabetes understanding, help, information and support, plus the opportunity to meet with other people living with diabetes at the monthly meetings. The group meet on the last Wednesday of the month, at 8pm in the Salvation Army Hall, Cyprus road, Burgess Hill. (wheelchair accessible)

Diabetes UK - Burgess Hill and District Support Group

Tel : 01444 0233432Email : [email protected] : www.burgesshilldiabetes.co.uk

SSAFA Forces Help is committed to helping and supporting those who serve in the Armed Forces, those who used to serve, and the families of both. SSAFA provides a range of support services, including financial assistance, help with home adaptations, practical and emotional support and housing.

SSAFA Forces Help - Sussex Branch

Tel : 01403 275495Email : [email protected] : www.ssafa.org.uk



Samaritans provide confidential non-judgemental emotional support, 24 hours a day for people who are experiencing feelings of despair, including those which could lead to suicide. Contact the Samaritans if you are worried about something, feel upset or confused, or just want to talk to someone.

Samaritans

Tel : 08457 909090Email : [email protected] : www.samaritans.org

Mid Sussex Mencap provides support to protect the rights, choices and independence of local people with a learning disability and their families. The branch is affiliated to National Mencap.

The branch has two Gateway Clubs for over 18s, one in Burgess Hill and one in East Grinstead.

Mencap - Mid Sussex Society

Email : [email protected] : www.midsussexmencap.org.uk - Mid Sussex SiteWeb : www.mencap.org.uk - National site

West Sussex Mediation Service aims to find solutions for everyday problems and specialises in neighbour disputes. The service is free, impartial and totally confidential. Volunteer mediators are trained in conflict resolution and issues that are often raised are: noise, antisocial behaviour, hedges, boundaries, dogs, parking, rubbish and ball games.

Intergenerational mediation, to address conflict within families, is also offered.

West Sussex Mediation Service

Tel : 01403 258900Email : [email protected] : www.wsms.org.uk



The Family & Carer Support Service is a visiting service which provides information, literature and emotional support for families of stroke patients, and for stroke patients who live alone. The service aims to provide support which will enable families caring for a stroke patient to cope with the practical and emotional problems of disability, optimising quality of life for both family and patient. The service covers the Princess Royal, Kleinwort and Queen Victoria Hospitals. Monthly carers groups are run in Cuckfield and East Grinstead and there is a communication support service which has groups in Cuckfield and East Grinstead.

Stroke Association - Family & Carer Support Service

Tel : 01444 847420 or 07957 127404 or National Helpline 0303 3033 100Email : [email protected] : www.stroke.org.uk

The service aims to enable elderly people to increase social contact and become more active in their local community by providing volunteer support for the isolated or vulnerable. The service can include accompanying someone to the shops, a local activity or to visit friends, or simply regular visits at home for company and a chat.

Good Neighbours West Sussex- Royal Voluntary Service

Tel : 01293 228060E-mail : [email protected] : www.royalvoluntaryservice.org.uk

If you are looking after a relative, friend or neighbour who could not manage without your help, then you are a carer.Carers Support provides free, confidential and impartial information and support to carers in West Sussex. Carers Support can offer specialist support workers, support groups, emotional support services and support towards time out and relaxation for carers.

Carers Support Service - North and Mid Sussex

Tel : 0300 028 8888Email : [email protected] : www.carerssupport.org.uk



Crossroads Care offers support for carers and the people they care for, providing flexible services to people of all ages and with a range of disabilities and health conditions.

The types of services provided include day service, night service, self funding service, emergency respite service, night sitting service and holiday support service.

Crossroads Care

Tel : 01903 790270Email : [email protected] : www.crossroadscarewestsussex.org

The branch offers help, advice and assistance to those who are affected by Multiple Sclerosis or who care for someone who is. The group meets socially at the Yews, Boltro Road, Haywards Heath - normally on the third Monday of each month, starting at 7.30pm.

It aims to help people, whether members or not, who are coping with MS, with advice about local facilities and financial help to obtain items of equipment, modifications at home, or to vehicles. The branch covers Haywards Heath, Burgess Hill and the surrounding areas.

Multiple Sclerosis Society - Haywards Heath and District Branch

Tel : 07870788917Web : www.mssociety.org.uk



The East Grinstead Macular Support Group meets to assist people with macular degeneration and similar retinal eye conditions. The Group invites monthly speakers to the meetings and is an opportunity for members to socialise and discuss their situation. Meetings are held at the Glen Vue Centre in Railway Approach, East Grinstead. Limited transport is available.

The building is accessible to people in wheelchairs and has an accessible toilet and disabled parking. Help is available for those with visual impairments.

A library service for people who are unable to reach or use their nearest library due to age, illness or disability. Volunteers can bring books, story cassettes or CDs and music CDs to their home. Application forms are available from local libraries or from the West Sussex Library website.

West Sussex Libraries Housebound Service

Tel : 01903 704818Email : [email protected] : www.westsussex.gov.uk

The East Grinstead and District Multiple Sclerosis Society offers help, support and assistance to anyone affected by Multiple Sclerosis, whether this is someone who is newly diagnosed, has lived with the condition for many years, or is a carer, relation or friend.

The Society also offers advice on issues such as how to obtain equipment and home modifications.

East Grinstead and District Multiple Sclerosis Society

Tel : 01342 719237Web : www.mssociety.org.ukEmail : [email protected]

East Grinstead Macular Support Group

Tel : 01342 321249



Parkinson’s UK - Mid Sussex offers information, friendship and support to local people affected by Parkinson’s, their families and carers. The branch also organises regular events and social activities. It meets at Wivelsfield Green Village Hall on the third Friday of the month at 3pm - 4pm.

Transport can be provided for a small fee.

Parkinson’s UK - Mid Sussex

Tel : 0844 225 3609Email : [email protected] : www.parkinsons.org.uk

The Families and Friends Network support anyone affected by someone else’s drinking and/or drug use.

The network offers friendly, free and confidential options, including; information about drugs and alcohol, local drop in services and support groups, individual appointments and support and information packs sent out by post or email.

Tel : 0300 0288888Web: www.carerssupport.co.uk

Families and Friends Network

The branch offers information, friendship and support to people in the Crawley and East Grinstead area coping with Parkinson’s, their families and carers. The branch raises money which is spent on enhancing the lives of those with Parkinson’s who live locally. Speakers are invited to their meetings to address the group on a wide range of topics and it also organises regular events and social activities, including exercise classes. The Branch meets at the Haven Centre, Hophurst Lane, Crawley Down on the first Wednesday of the month at 10.30am - 12 noon.

Parkinson’s UK - Crawley and East Grinstead Branch

Tel : 0844 225 3609Email : [email protected] : www.parkinsons.org.uk



The Branch welcomes anyone with arthritis of any age, although most members are aged 50+. The group meets regularly at:The Yews, 55 Boltro Road, Haywards Heath. Meet on the fourth Monday of each month at 7pm.

Summer outings and a Christmas party are organised by the group. A monthly magazine is available.

Arthritis Support Group - Burgess Hill

Tel : 0808 800 4050Email : [email protected] : www.arthritiscare.org.uk

Arthritis Care - Haywards Heath and District is a self help support and campaigning group which holds monthly meetings at The Yews, in Boltro Road, Haywards Heath, with invited guest speakers. The group also organises social events at other times. The meeting venue has level access, wide doorways and an accessible toilet.

Arthritis Care - Haywards Heath and District

Tel : 01342 313314Email : [email protected] : www.arthritiscare.org.uk



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Located in Queens Road, open Monday to Friday, the centre offers a wide range of services and activities for people over the age of 50, including freshly prepared lunches, breakfasts and refreshments, line dancing, chiropody, arts and crafts, bingo, escorted holidays, outings, hairdressing, Wii games, board games, special events and a help at home service.

The centre offers a respite care service for people with dementia on the second and fourth Saturdays of the month. Transport is available. Charges apply.

Age UK Swan Mead Day Centre - East Grinstead

Tel : 01342 327046Email : [email protected] : www.ageuk.org.uk/eastgrinstead

The Age UK Activity Centres, located in Burgess Hill and Haywards Heath offer activities and services for people over the age of 50. The centres offer a freshly prepared two course lunch, hairdressing, chiropody and provide a wide choice of activities, such as Tai Chi, bowls, computer courses, escorted holidays, line dancing, outings, film sessions, board games and massage, acupuncture and natural healing.

The centres are open from Monday to Friday and transport is available. Charges apply.

The Redwood Centre offers a respite care service for people with dementia on two Saturdays per month.

Age UK West Sussex provides an outreach service for Mid Sussex. Information and guidance is offered on a wide range of issues.

Age UK West Sussex Activity Centres - Burgess Hill and Haywards Heath

The Cherry Tree Centre, Burgess HillTel : 01444 236497Email : [email protected] : www.ageuk.org.uk/westsussex

The Redwood Centre, Haywards HeathTel : 01444 450248Email : [email protected] : www.ageuk.org.uk/westsussex


Mid Sussex Older People’s Council is a local charity, managed and run by older people for older people in Mid Sussex. Its aim is to improve the lives of older people through the representations it makes to decisions-makers about older people’s needs, and through the provision of useful information via its public events, roadshows, newsletters, website and helpline.

Becoming part of MSOPC’s network, either as an individual or as an organisation working with older people, is simply a question of providing your contact details so that MSOPC can keep in touch with you.

Mid Sussex Older People’s Council

Tel : 01444 242760 (message service)Email : [email protected] : msopc.org.uk


Situated in Dale Avenue, the Centre is open Monday to Friday and offers a varied range of services and activities, including a three course lunch, hairdressing, entertainment, chiropody, hearing aid maintenance, yoga, art group, mah-jong and canasta, aromatherapy, outings, internet café, computer lessons, quiz and bingo.The centre is also open on Saturday mornings for coffee and operates a charity shop on the premises. Members have access to volunteer transport to get them to and from the centre and for medical appointments. Wheelchairs and walking frames are also available for loan.

Age Concern - Hassocks

Tel : 01273 844461Email : [email protected] : www.achassocks.co.uk



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Tel : 01903 717130Email : [email protected] : www.ageuk.org.uk/westsussex

The service helps people remain independent at home following a stay in hospital. The service will visit you and make sure you are safe and have what you need and the relevant services are in place. A service can be provided for up to 6 weeks following your return from hospital. There is no charge for this service as it is supported by West Sussex County Council.

Home from Hospital - Age UK

West Sussex Connect to SupportWest Sussex Connect to Support helps residents to find information and advice about services and activities in their local area to help them live independently. It includes the option to buy care directly from a provider and to access products and services in an online marketplace. It also provides information about accessing funded social care support.

Web : www.westsussexconnecttosupport.org

43www.midsussexwellbeing.org.uk Tel: 01444 477191 43

Staying Safe

Tel : 01903 205111 ext 85429 Email : [email protected]

Stonham Outreach Service works collaboratively with Worth Independent Domestic Violence Advisors Services to provide support to people affected by domestic abuse and to identify the most appropriate level of support. They can:

• Support you to move on with your life help you to overcome and understand what has happened

• Enable you and your family to stay safe• Enable you to achieve your goalsThe Service provides different levels of support depending on your needs and aspirations.

Stonham Outreach Service

The Sussex Police website contains a wealth of information on how to stay safe. Contact them for non-emergency enquiries on 101 to get help on: • Practical advice to help you stay safe, prevent crime and keep your home

secure. • Advice and information for victims and witnesses of crime • The victims update facility, where you can check the basic status of an

investigation.• Information about local Neighbourhood Watch• For all emergencies ring 999

Sussex Police

Tel : 101Email : [email protected] Web : www.sussexpolice.uk

WORTH Independent Domestic Violence Advisor

Tel : 033 022 28181 (Mon-Fri 9am-5pm) 07834 968539 (Weekends 9am-5pm)Web : www.worthservices.org

WORTH IDVA (Independent Domestic Violence Advisor) Services has teams of specially trained advisors across West Sussex who provide individual response and support to victims of domestic abuse who are at high risk of harm. It uses its knowledge and expertise to reduce risk, based on impartial advice and advocacy. Speak to an IDVA for help to understand what is happening, and keep yourself, your family and your home safe. The IDVA will also support you if you are a witness in a prosecution.Anyone can refer to WORTH. WORTH advisors are available 7 days a week, 9.00am - 5.00pm.


Staying Safe

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The Victim Support Sussex Service provides emotional support and practical advice to victims of crime. They can also help with applications to the Criminal Injuries Authority.

Victim Support Sussex - Crawley, Horsham and Mid Sussex

Tel : 0845 38 99 528Email : [email protected] : www.victimsupport.org.uk

West Sussex Fire and Rescue Service offer Home Fire Safety Checks. You may be eligible for a fire safety check if you meet the criteria, ie, someone aged 65 or over , lone adult/lone parent, someone with a permanent disability, someone with permanent mobility difficulties, someone who is on Careline/Lifeline, someone who cannot hear a standard smoke alarm AND lives alone.

West Sussex Fire and Rescue Service

Tel : 0800 3286487 Web : www.westsussex.gov.uk

45www.midsussexwellbeing.org.uk Tel: 01444 477191 45

Staying Safe

The Mid Sussex Crime and Disorder Reduction Partnership brings together the main agencies responsible for tackling crime and anti-social behaviour (ASB) in the local area. Although crime rates are low across the district, the Partnership recognises the negative impact ASB can have on individuals, families and local communities. If you are concerned about ASB and would like to make a complaint, please contact Mid Sussex District Council’s Anti-Social Behaviour Co-ordinator.

Anti-Social Behaviour (ASB) Service

Tel : 01444 477489Email : [email protected] : www.midsussex.gov.uk and complete an online ASB report form

This is a voluntary scheme for anyone living at home, who might be reassured to know that essential information would be readily available to the Emergency Services, should they suffer an accident or sudden illness. The scheme ensures that vital information is available not only to identify you, but to advise of relevant illness, allergies, medication and contact addresses.

Lions Message in a Bottle

Tel : 01444 243003 Mobile 07702 348272Email : [email protected] : www.bhdlions.org.uk

Tel : 01444 247368Web : www.sussexnwfed.org.uk

The main aim of Neighbourhood Watch is to prevent crime, reduce the fear of crime, and improve safety. Neighbourhood Watch is about making sure that no one has to feel afraid, vulnerable or isolated in the place where they live. It’s about people looking out for each other, crossing barriers of age, race and class to create strong, cohesive communities that benefit everyone.

Sussex Neighbourhood Watch Federation

Index 4SIGHT ................................................................................................................................. 24 Action for Deafness .......................................................................................................... 26 Adults’ Care Point ............................................................................................................... 22 Age Concern - Hassocks................................................................................................... 41 Age UK - Money Advice Service .................................................................................. 14 Age UK Swan Mead Day Centre - East Grinstead .................................................... 40 Age UK West Sussex Activity Centres - Burgess Hill and Haywards Heath ............. 40 Age UK West Sussex Information and Advice ............................................................ 21 Al-Anon .............................................................................................................................. 8 Alzheimer’s Society ........................................................................................................... 32 Anti-Social Behaviour (ASB) Service ........................................................................... 45 Arthritis Care - Haywards Heath and District .............................................................. 39 Arthritis Support Group - Burgess Hill ........................................................................... 39 Bladder and Bowel Service ............................................................................................ 11 Blue Badge Scheme ...................................................................................................... 19 Bluebird Community Partnership .................................................................................. 19 British Red Cross - Mid Sussex ....................................................................................... 27 Buy with Confidence Scheme and Consumer Direct ............................................... 17 CARE - East Grinstead ..................................................................................................... 25 CARE in Haywards Heath, Cuckfield and Lindfield ................................................... 25 Carers emergency alert card scheme - West Sussex .............................................. 29 Carers Health Team ......................................................................................................... 12 Carers Support Service .................................................................................................... 35 Carewise - Care Funding Advice ................................................................................. 21 Citizens Advice Bureau (CAB) ........................................................................................ 14 Counsel and Care ............................................................................................................ 12 CRi ....................................................................................................................................... 7 Crossroads Care ................................................................................................................ 36 Cruse .................................................................................................................................... 32 Debt Advice Foundation .................................................................................................. 16 Diabetes UK - Burgess Hill and District Support Group ............................................. 33 Disability Equipment Service ................................................................................................ 26 EAC Housing ...................................................................................................................... 20 East Grinstead and District Multiple Sclerosis Society ............................................... 37 East Grinstead Macular Support Group ....................................................................... 37 English National Concessionary Travel Scheme ......................................................... 18 Eyes at Home .................................................................................................................... 21 Falls Prevention Services ..................................................................................................... 10 Families and Friends Network ........................................................................................ 38 Good Neighbours West Sussex (Royal Voluntary Service) ...................................... 35 G.P. Referral (exercise) ................................................................................................. 6 Grenestede Talking News ................................................................................................ 26 Healthwatch ....................................................................................................................... 9 Healthy Walks ................................................................................................................... 8 Home from Hospital - Age UK ....................................................................................... 42 Housing Benefit and Council Tax Support ................................................................... 17 Housing Options & Housing Support ............................................................................. 23 Independent Living Association - ILA ........................................................................... 20 Keep Your Fuel Bills Low ................................................................................................. 31 Lions Message in a Bottle ............................................................................................... 45 Meals on Wheels (Royal Voluntary Service).................................................................. 20

Mencap - Mid Sussex Society ............................................................................................ 34 Mid Sussex & Horsham Clinical Commissioning Group (CCG) .............................................. 10 Mid Sussex District Council, Concessionary Travel ............................................................. 18 Mid Sussex Older People’s Council ..................................................................................... 41 Mid Sussex Wellbeing ............................................................................................................ 6 Mind ......................................................................................................................................... 9 Motability ................................................................................................................................. 19 Multiple Sclerosis Society - Haywards Heath and District Branch ................................. 36 National Debtline .................................................................................................................... 16 Neighbourly Care in Hassocks, Burgess Hill and District ...................................................... 24 NHS Choices & NHS 11 1............................................................................................................... 13 Parkinson’s UK - Crawley and East Grinstead Branch ......................................................... 38 Parkinson’s UK - Mid Sussex ................................................................................................... 38 Prevention Assessment Team (WSCC & NHS) ...................................................................... 13 Regal Home Care Ltd ............................................................................................................. 22 reMEmber - The Chronic Fatigue Society ............................................................................. 29 RNIB .......................................................................................................................................... 24 SAGE Counselling................................................................................................................... 25 Samaritans .............................................................................................................................. 34 Shelter West Sussex Service Centre ...................................................................................... 23 Silver Line ................................................................................................................................ 30 Specialist Day Services WSCC ............................................................................................ 7 SSAFA Forces Help - Sussex Branch ..................................................................................... 33 St Catherine’s Hospice .......................................................................................................... 11 St Peter & St James Hospice & continuing care centre .................................................... 11 Stonham Outreach Service .................................................................................................... 43 Stop Smoking Service - Solutions4Health .......................................................................... 9 Stroke Associate - Family & Carer Support Service ........................................................... 35 Sussex Neighbourhood Watch Federation ......................................................................... 45 Sussex Police .......................................................................................................................... 43 Tax Aid .................................................................................................................................... 15 Telecare Lifeline Services ...................................................................................................... 22 The Cinnamon Trust ................................................................................................................ 28 The Pension Service ................................................................................................................ 16 The Pensions Advisory Service ............................................................................................... 15 The Yews Talking News ........................................................................................................... 27 Time to Talk ............................................................................................................................. 7 Traveline .................................................................................................................................. 18 University of the Third Age (U3A) Mid Sussex Groups .......................................................... 30 Victim Support Sussex - Crawley, Horsham and Mid Sussex ............................................. 44 Volunteer Centre .................................................................................................................... 30 West Sussex Care Guide ....................................................................................................... 29 West Sussex Connect to Support.............................................................................................. 42 West Sussex Credit Union ...................................................................................................... 15 West Sussex Fire and Rescue Service ................................................................................... 44 West Sussex Libraries Housebound Service ........................................................................ 37 West Sussex Mediation Service ............................................................................................ 34 Wheelchair Service - West Sussex (Sussex Community NHS Trust) ................................ 12 WORTH Independent Domestic Violence Advisor ........................................................... 43 WSCC Glen Vue Centre ......................................................................................................... 28

01444 477191www.midsussexwellbeing.org.uk

Community Connections - West Sussex Wellbeing...3 Tel: 01444 477191 Welcome to the latest edition of the Community Connections Directory of Services for Older People. It has been developed

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