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Community and Client Services Monthly Review 1 - 24 November 2017

1

Community and Client Services Monthly Review

1-24 November 2017


2

Table of Contents

Highlights of the Month 3

Workplace Health & Safety 4

Council in Community 6

Community & Council Happenings 7

Financial Data 10

Review of Operations

Community Lifestyle 12 Mackay Entertainment and Convention Centre and Events 21 Corporate Communications and Marketing 24 Emergency Management 32 Health and Regulatory Services 35


3

Highlights of the Month

PROGRAM PROJECT DETAIL

COMMUNITY LIFESTYLE

Regional Arts Development Fund Grants

Council has approved Regional Arts Development Fund (RADF) 2017/2018 Round 1 grants for 11 applications, totalling $46,000.

Mirani Chillax 35 young people attended the ‘Chillax’ program at Mirani State High School this month. The group, which is supported by the Valley District Youth Council, meet weekly at lunchtime, giving those students struggling to fit in an opportunity to meet regularly in a safe environment.

MECC & EVENTS Pathways to performance MECC Engagement team has secured $5000 sponsorship for 2018 to continue the Pathways to Performance program which assists with bus transport from remote schools to attend live performances.

Educators' Launch MECC hosted an Educators' Launch for 40 of the region’s educators, giving them an insight into the live performance program for young people in 2018.

CORPORATE COMMUNICATIONS & MARKETING

Mackay Draws the Line campaign

A council driven community campaign working towards the prevention of domestic and family violence, launched in November. Businesses now encouraged to embrace and help drive the campaign

Recycling Facebook competition proves a hit

A specifically targeted social media campaign on recycling produced good engagement and a high number of entries

EMERGENCY MANAGEMENT

QTCCC Seasonal Outlook Briefing Disaster Preparedness

Key presentations on the seasonal outlook for the storm season 17/18.

After Action Review and Gravel Road Report

Emergency Management team working through the actions from both reports for implementation in to DM Plans.

HEALTH & REGULATORY SERVICES

Pest Management Officers continue to work hard this month responding to wild dog and pig complaints across the region, in particular assisting land owners with baiting and trapping. This has helped reduce numbers during this period when wild dogs and pigs are highly mobile.

Responsible Pet Ownership Officers visited Central State Primary School and MacKillop Catholic Primary School and delivered information about responsible cat and dog ownership through the PetPEP information sessions to students.

Bridget Mather Director Community & Client Services.


4

Workplace Health & Safety

Monthly Safety Review – November 2017

Summary

As at 24 November, three incidents were reported.

No lost time injuries have been reported this year, which is a very positive result.

Incidents and Injuries

There was one injury to an MRC employee recorded in November.

• A worker hyper-extended his thumb while setting up a trestle table.

The other two incidents were:

• A contractor working on a ladder in a ceiling man-hole, slipped and grazed his elbow.• A member of the public reported that dogs being kept at the pound may have contracted lyssavirus.

Precautions were taken. Follow-up tests proved negative.

Each incident is investigated and appropriate corrective measures implemented, to reduce future risks.


5

Lost Time Injuries & Days Lost

Department 2013-14 2014-15 2015-16 2016-17 2017-18

LTI Days Lost LTI

Days Lost LTI

Days Lost LTI

Days Lost LTI

Days Lost

Corporate Communications

Community Lifestyle 3 98 2 4

MECC & Events 2 57 1 11 2 4

Emergency Management

Health & Regulatory Services 1 2

Community & Client Services 5 155 1 11 2 4 3 6 0 0

Glossary

Incident Any unplanned event resulting in, or having a potential for injury or ill health.

Lost Time Injury (LTI) Incidents that resulted in a fatality, permanent disability or time lost from work of one day / part of a day or more

Total Recordable Injuries (TRI) Incidents that result in a Lost Time Injury (LTI), Suitable Duties Injury (SDI) and Medical Treatment Injury (MTI)


6

Council in Community

Mackay Regional Councillors visited our Northern suburbs in November.

Tours of the following venues were included in the day:

• Pine Islet Lighthouse

• Rotary Lookout and Reservoir Site

• Swayne Street Nursery

• Mater Hospital, including a briefing

Other briefings during the day took place at Keeleys Road Wetlands and the North Mackay High School Band and Centre of Excellence

The day concluded with a Community Catch Up Session at the North Mackay Bowls Club

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a m

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ap

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Wed

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Prom

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http://www.breastscreen.qld.gov.au/

mailto:[email protected]


Com

mun

ity a

nd C

lient

Ser

vice

s M

onth

ly R

evie

w 1

- 24

Nov

embe

r 201

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8

Dat

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vent

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ame

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Lo

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MR

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volv

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City

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Feat

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m

usic

ians

and

sin

gers

who

will

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fest

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pop

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car

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and

Chr

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as s

ongs

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mus

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kid

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Brin

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Glo

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avai

labl

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chas

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the

nigh

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Prom

otio

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the

even

t thr

ough

our

net

wor

ks.

Satu

rday

9

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r 5p

m -

8pm

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Tre

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iday

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to d

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impl

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isit:

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.au/

com

mis

sio

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.

Prom

otio

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twor

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Goi

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Red

Hea

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Prom

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initi

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http://www.primaryhealth.com.au/commissioning

http://www.primaryhealth.com.au/commissioning


Com

mun

ity a

nd C

lient

Ser

vice

s M

onth

ly R

evie

w 1

- 24

Nov

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r 201

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Com

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Prom

otio

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the

initi

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roug

h ou

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twor

ks.

- Au

stra

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ost R

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incl

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supp

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peci

al c

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stan

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incl

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vict

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of n

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isas

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and

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for d

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m

ore

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rmat

ion,

vis

it w

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.au/

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to s

uppo

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fam

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ple

ase

cons

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r sup

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Salv

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my

also

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form

atio

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n of

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paig

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roug

h ou

r ne

twor

ks.

http://www.qld.gov.au/community/cost-of-living-support/electricity-gas-rebate

http://www.qld.gov.au/community/cost-of-living-support/electricity-gas-rebate

http://www.auspost.com.au/parcels-mail/manage-your-mail/redirect-hold-mail/redirect-mail



C

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unity

and

Clie

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ervi

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Mon

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Rev

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11

Com

mun

ity a

nd C

lient

Ser

vice

s M

onth

ly R

evie

w 1

- 24

Nov

embe

r 201

7

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at 2

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Act

ual

12


Community Lifestyle

Community Programs

Activity Measure

Number of Community Enquiries 511

Sarina Neighbourhood Centre - meeting rooms utilisation

35 bookings involving 124 members of the Sarina community

Number of Emergency Relief Assistance Packages Provided

30

JP Services provided to community 22

Council has approved Regional Arts Development Fund (RADF) 2017/2018 Round 1 grants for 11 applications, totalling $46,000. Supported project include: internationally-acclaimed sculptor Neil Brookes creating 30 new sculptural works using reclaimed timber from the old Finch Hatton Show Society grandstand for an art trail through Finch Hatton and; Peter Santo making didgeridoos and cultural hand tools for the 2018 Commonwealth Games while providing skills training and bush skills to our local community. RADF 2017/2018 Round 2 opened on November 22 and closes 7 February 2018.

The CAMS worker is currently working with Heritage Collection staff at Dudley Denny City Library around planning of a workshop for ASSI youth and young people in December 2017. Participants will have the opportunity to view shipping records and other ASSI documents in the Heritage Collection and will be able to collect information about their family history.

Plans are underway for the 2018 Community Strengthening: Board Development Conferences, which will take place in Sarina on Friday, 16 March and Mackay on Saturday, 17 March 2018. Mackay Regional Council was successful in obtaining funding to the value of $4,672 through the Hail Creek Mine Community Development Fund for the conferences and a series of professional development workshops. The Sarina Community Bank® Branch Bendigo Bank are also a partner in the project, contributing an additional $2,000 towards the project.

Community Meetings / Events / Interagency Meetings

95 meetings and events were held, highlights included:

Community Programs will host an event at the new Jubilee Community Centre and in the Civic Precinct Grounds to celebrate and acknowledge International Day for People with a Disability on Monday December 4. The event is being co-hosted by Mackay Regional Council and Feros Care and will include a sausage sizzle and ice cream truck in the Civic Precinct grounds, as well as an exhibition of artworks by local artist David Conway in the Jubilee Community Centre foyer.

The final Seniors Interagency Network meeting for 2017 was held on November 21. Participants were provided with a tour of the new Jubilee Community Centre facilities following the interagency meeting.

The Whitsunday Isaac Mackay Housing and Homelessness Action Network (WIMHHAN) is a new network, which brings together representatives from the homelessness and housing sectors to work collaboratively. A Community Development Officer attended a WIMHHAN meeting on November 2. The network is currently developing Terms of Reference and a governance structure following the release of the new State Government Housing Strategy.

13


Sport & Recreation

Planning is underway for the February 2018 Sports Expo and Sign-On Day, which will take place on Sunday, 11 February from 9am – 1pm at the MECC. The launch of North Queensland Games (being held in Mackay in 2018) will held at next year’s Sports Expo.

Community Recovery

The Community Development Officer (CDO) – Recovery attended a Sarina Range Progress Association meeting to provide information about current recovery services available and to discuss ideas for recovery activities in the region. The Progress Association meeting was well attended by the local community, with 45 people in attendance. The CDO – Recovery also attended a meeting with the Executive Committee of the Bloomsbury Progress Association to discuss ideas for recovery activities in the region.

A series of indoor/outdoor movie nights are planned as community-building and recreation in affected communities. The movie nights will be held at Koumala State School, Swayneville State School (Sarina Range Campus), Seaforth Sports Grounds, and Eton State School in 2018. These activities have been funded through the State Government’s We Are Queensland small grants program.

Museums

Sarina Museum Open: Tuesday, Wednesday and Friday from 9am to 2pm. Visitors: Nil (due to Field of Dreams re-development) Volunteer hours contributed: museum currently closed

• Volunteers have been approached by the planning committee to present a historical displayfor the 30th anniversary of the Bob Wood Cultural Hall, which will be commemorated on January 26, 2018;

• Volunteers are working on a display to mark Armistice Day 2018.

Mackay Museum Open: Tuesday, Thursday and Sunday from 10am to 2pm. Visitors: 67 Volunteer hours contributed: 149

• 15 year 1 students from Carlisle Adventist Christian College visited the museum onNovember 9 for a special guided tour of the facilities;

• 43 scouts from the Banksia Scout Group in Andergrove visited the museum on November 21& 22. Two volunteers opened the museum especially for these late afternoon/evening tours of the museum.

Pioneer Valley Museum Open: Tuesday to Thursday 9.30am to 2.30pm Visitors: 29 Volunteer hours contributed: 217

• Developing content for inclusion in the 1918 cyclone display and attending several combinedmuseum planning meetings for the exhibition.

Greenmount Homestead Open: Sunday - Friday 9.30am - 12.30pm Visitors: 55 Volunteer hours contributed: 134

• Cyclone display meetings held and progressing well, article published in the Daily Mercury• 2 weddings / events held within the grounds

14


Inkind Assistance requests 4 applications were processed during November to the value of $1,108.57. Junior Sporting/Arts & Culture Grants 1 Junior Sporting Grant application processed to the value of $150.

147 66 127 125 76 65 09 5

1842

57 14029 7 6727 18

12 86 43104

50 27 29101 71

69243 195

241

21579 55

0

200

400

600

800

Mar-17 Apr-17 May-17 Jun-17 Jul-17 Aug-17 Sep-17 Oct-17 Nov-17

Museum Visitor Numbers

Sarina Museum Mackay Museum Pioneer Valley Museum Greenmount Homestead

250550

396 301 402 286 414

0141

94

180193

181288

179136

149

335272

261262

192

310

265264

217

137119

193155

141

165

165161

198

0

200

400

600

800

1000

1200

1400

Mar-17 Apr-17 May-17 Jun-17 Jul-17 Aug-17 Sep-17 Oct-17 Nov-17

Museum Volunteer Hours

Sarina Museum Mackay Museum Pioneer Valley Museum Greenmount Homestead

15


Better Community Building Fund Update

Organisation Amount On Track Comments

Bakers Creek Tigers Australian Football Club

Changeroom Upgrade

$ 25,000

Partition walls and doors have been ordered, along with the water-proofing materials. A site meeting has been held with the plumber and works will commence shortly.

Brothers Bulldogs Junior Rugby League Club

Facility Establishment

$ 80,000

The sewage line to connect the new sheds needs to be connected under Beaconsfield Road and will cost an estimated $60,000. The club are currently looking at funding options.

Eastern Swans Australian Football Club

Fencing of the Perimeter

$ 30,000

Currently awaiting finalisation of water main construction across footpath (being undertaken by Council). Works will commence immediately thereafter.

Eungella Community Development Association

Amenities Building

$ 250,000 The foundations and retaining walls have been completed, with the under-floor services installed and the concrete slab finished.

Habana and Districts Progress Association

Church Relocation and Community Facility Project

$ 100,000

A Material Change of Use Application has been submitted to Council for approval. A permit has also been issued for the Builders to execute the moving of the building. An application for Building Stronger Communities Funding to finance the all abilities ramp and accessible amenities was unsuccessful. Alternative funding options are currently being considered.

Mackay Aero Club

Roof Replacement $ 50,000 Complete The project has been completed.

Mackay Area Fish Stocking Association

Hatchery Emergency Backup

$ 18,000 The generator is expected to be on-site late November.

Behind Schedule

Emerging Concerns

On Track

16


Organisation Amount On Track Comments Generator

Mackay Basketball Incorporated

Grandstand – Court 4 $ 100,000 Works have commenced following the

completion of a basketball competition.

Mackay Brothers Football Club

Water Retention/Irrigation Project $ 100,000 Operational works drawings are due to be

submitted to Council for approval shortly.

Mackay Junior Rugby League Association

Clubhouse Stand, Shelter and Lights

$ 80,000

The fencing and shade structure works have been completed. There is one item outstanding which is the upgrade of lighting to one of the fields. Works are expected to commence in the coming weeks.

Mackay North Horse and Pony Club

Completion of Stage 1 Upgrades/Minor Works

$ 50,000 The Club is currently awaiting information from Council before proceeding with the Operational Works Project.

Mackay Pioneer BMX Club

Track Redesign and Upgrade $ 120,000 A flood study is being undertaken as part of

the approval process.

Mackay Rowing Club

River Bank Stabilisation $ 100,000

Currently awaiting a Letter of Acceptance from MIWRC. Final design drawings have been received and the works’ timeline updated.

Mackay Tennis Association

Replacement and Upgrading of Lighting

$ 119,000 All lighting poles and LEDs have been back-ordered, with installation being delayed due to availability.

North Mackay Saints Australian Football Club

Facility Enhancement

$ 33,000 The tiling has been completed in the 3 amenities. Currently sourcing a contractor to complete the works on the cubicles.

Palmyra Drag Racing Club

Burnout Pad $ 26,000 Complete The project has been completed.

Pioneer Tennis

Stage 2 – Building ITF Courts $ 80,000

Currently awaiting a letter of approval from Council for works to proceed. Also in the process of raising capital funding by selling seats and court signage/sponsorship. Planning for a Sod Turning ceremony in December.

17


Organisation Amount On Track Comments

Pioneer Valley Golf Club

Buggy Shed $ 75,000

The shed has been erected and the electrical work will commence within the next few weeks.

Seaforth Bowls Club

Irrigation Water Storage $ 50,000 Complete The project has been completed.

Southern Suburbs Junior Rugby League

Complete Lighting on Fields 3 and 4

$ 80,000 Works have commenced and should be completed before the end of the year.

The Scout Assoc of Qld – Central Coast Region

Construction of Machinery Workshop and Storage

$ 39,000 The shed is expected to reach lockable stage by early December.

The Valley Theatrical Players Inc

Pinnacle Playhouse Upgrade $ 45,000

Four air-conditioning units have been installed and are working. Currently awaiting the cages to be installed around the units.

Western Suburbs Rugby League Football Club

Undercover Lawn Bowls Green

$ 250,000

The application was unsuccessful in the Building Better Regions program. The Club has applied to the Federal Government's Bowen Basin Job Creation Funding Program.

Libraries

Library Highlights Aurora in the Cloud

Library Services is migrating one of its core systems, Aurora, to the Cloud to improve operational efficiency by streamlining backend procedures and reducing costs.

• Library systems staff are receiving excellent support from IT with the migration of all Aurora functions to the Cloud. The go-live date is planned for 4 December.

• A new Modern Public Catalogue will improve the experience for customers including access to 500 photographs from the Heritage Collection.

Featured On-Line Service for October: Comics Plus

• Available 24/7 from home • Provides access Comics and Manga for library clients all ages • Access and download to your device using the ComicsPlus App for IOS and Android.

18


Service/Activity Annual KPI YTD Achievement

RAG Status Comment

Library Loans 630,000 262,500 Ahead of target

Database Hits 35,000 14,588 Ahead of target

Social Media Followers

6,000 Facebook 3,256

Instagram 770

Ahead of target

In-person Visits 400,000 172,459 Ahead of target

Web Visits 305,000 135,916 Ahead of target

Volunteer Hours 2,100 949 Ahead of target

Programs/Events/ Classes

25,000 15,360 Ahead of target

Artspace Mackay Exhibitions Gallery One - William T. Cooper: Brought To Life Legendary wildlife filmmaker Sir David Attenborough viewed William T Cooper as ‘‘Australia’s greatest living scientific painter of birds,’’ adding, ‘‘he is possibly the best in the world.’’ Cooper spent a great deal of time in the field observing birds in the wild before capturing them in lively sketches brought to life in his studio. In this exhibition, the focus is on his book illustrations with a selection of original watercolour paintings from the publications Parrots of the World and Pigeons and Doves of Australia. Gallery Two A – Samuel Tupou: The Wall Cairns based artist, Samuel Tupou is the first artist to create a work on The Wall as part of the Artspace Artist in Residence Program. The Wall is an ongoing series of temporary, site-specific works where Queensland based artists are commissioned to create an artwork that has relevance to either the current exhibition or the Mackay region. The idea revolves around conversations and collaborations with the artist as he or she is supported by members of the local community to complete the work.

Behind Schedule

Emerging Concerns

On Track

19


Gallery Two B – Davida Allen: Focus on The Collection In 2016, award-winning artist Davida Allen donated three paintings to the Mackay Regional Council Art Collection. Allen is known for her distinctive style of painting where she eschews brushes for her fingers. While other methods of painting allow for changes to be made, Allen’s technique disallows reform, as to do so would destroy the immediacy of the image. An intensely personal painter, her subjects in this case are what she sees when walking near her home in South East Queensland or her studio in Zilzie. Gallery Three – Emma Lindsay: Great Barrier Reef Anthropocene Project Emma Lindsay is a Brisbane-based visual artist whose practice explores critical contemporary issues regarding globally endangered species and their habitats. In the exhibition, Great Barrier Reef: Anthropocene Project Lindsay expands the focus further, developing work of regional significance in an art and science encounter with vulnerable species on Queensland’s Great Barrier Reef and Wet Tropics. Public Programs Exhibition Opening: The official opening of the four current exhibitions was held on 9 November. The event was very successful with over 160 attendees. The Fiji community choir provided entertainment for the evening and a representative for each exhibition travel to the region to attend the opening. Speed Date the Collection: Following the success of its first three collection focussed events, Artspace has had ongoing public and volunteer interest in Speed date the collection ensuring the continuation of the program on the last Thursday of each month. Outreach: A Kidspace ‘to-go’ Christmas workshop in the Pioneer Valley will be held on 12 December, at the CWA hall in North Eton. The event is being supported and promoted through the local primary school, playgroups and mother and toddler groups. In addition to Kids-Space to go, an outreach classes will be held at the Botanical Gardens as part of the Saturday Kids Art Club program. BMA Kidspace: Continues to be Artspace Mackay’s ever-popular art, craft and music program for toddlers and their carers. The November event attracted over 90 participants. Christmas Kidspace will be held on 5 December. Kids Art Club: The last class of Term Four with Rosemary Payne will be held on 26 November at the Botanic Gardens. Feedback from students and parents about the program across the year has been positive and inquiries for the 2018 program have already been received.

20


Service/Activity Annual KPI

YTD Achievement November 17

YTD Achievement November 16

Comment

Visitors:

Artspace

- 22,553 21,904 On target now that numbers from RPS market are included

Web Visits - 13,470 13,319 On target

Total Number of e-Newsletter Subscribers

- 1,779 1,279 On target

Facebook Subscribers - 5,191 3,966 Combined total for Artspace and Rock Paper scissors Facebook pages. On target

Exhibitions 12 14 7 Above target

Public Program Participants

- 10,340 9,070 On target

Public programs (inc tours, BMA Kidspace, workshops, exhibition openings, markets, etc)

- 92 76 On target

Volunteer hours - 1,362 Not reported in 2016

21


Mackay Entertainment & Convention Centre and Events

Overview Overall November attendance was similar to November 2016. This is not reflected in reporting due to the early cut-off date for November report. All attendance figures will adjust once December, January are reported and full year to date figures are included. MECC Engagement team has secured $5000 sponsorship for 2018 to continue the Pathways to Performance program which assists with bus transport from remote schools to attend live performances. MECC hosted an Educators' Launch for 40 of the region’s educators, giving them an insight into the live performance program for young people in 2018. The educators responded very favourably to the program and to the planned engagement activates, and believe that there are strong links to curriculum which will assist them in rounding out their teaching projects for 2018.

Business Events Development

MECC Management attended DestinationQ in Brisbane. Representatives from TEQ Management will visit Mackay early 2018 to engage with industry regarding further improvements to business events attraction. Glowing feedback was received from organiser and participants in the Invest Mackay funded Caravan Parks Association of Queensland Conference which brought 130 delegates into the region. This year saw the return of the Dalrymple Bay Coal Terminal (DBCT) end of year function and we are hosting the Haynes Mechanical end of year function next month. This is the first return of major corporate end of year functions since 2012. DBCT has booked for the following two years.

Festival & Events New Year’s Eve River Party Event preparations are almost complete with final touches being put on marketing which will begin in December. A feature will be promoted through the Daily Mercury and also via printed collateral throughout the city, highlighting the many venues providing entertainment options for New Year's Eve 2017. The team has also secured sponsorship through BB Print to assist with funding the event. Performers Joshua Vine and Vama Fatiaki will represent the local Mackay element and headline act for the family entertainment PJ Masks – an extremely popular licenced character show, will entertain families through until the 9pm fireworks. Other entertainment includes free amusements, mask giveaways, free face painting, local food vendors and market stalls. The midnight fireworks will take place over the Pioneer River post event.

22


Weather permitting, the team expects an attendance of 10,000 at the event. This will be the first event delivered by new Festival & Events Producer Sonia Andersen. Easter Carnival The team are currently programming and planning for this event. The carnival will be held at Bluewater Quay again in 2018. Discussions are underway with key stakeholders to improve and build on the event delivered next year. Mackay Festival of Arts The Festival is fully programmed for 2018 and preparations are well underway for the program to be launched and on sale late March. The program will see a variety of events hosted drawing visitors to the region and highlighting our local performing arts community through major events but also through the Fringe Events Program. Dalrymple Bay Coal Terminal has confirmed an increase of sponsorship for the return of Illuminate in 2018. The Friends of the MECC have also confirmed renewed sponsorship in 2018. Negotiations with other key stakeholders will continue over the new year period. Tourism Events Queensland – Destination Funding and Festivals Australia funding applications have been submitted for the 2018 Festival for which an outcome is expected in January.

*Attendances to 24th November excluding

Damien Leith

Target as at NOVEMBER 2017 Comments

Number of Performances fully cost recovered

50% 50% On track

Minimum number of catered functions (excluding performances)

140 64 On track

Average attendance at events Auditorium 550 Auditorium 461 On track to meet

target

Foyer/space 100 Foyer/space 92 On track to meet target

Halls 600 Halls 207 Smaller conferences are pushing this number down

One Hall only 200 One Hall only 102 Smaller conferences are pushing this number down

Number of non-utilised days 90 6 Ahead of target

23


Number of Performances at the MECC

200 149 On track

Number of Conferences/Expos 20 9 On track

Number of Events with Attendance from outside Mackay Region LG area (Post Code Data)

40 9

This is down on last year but should improve in 2018 before end of the fiscal year

Number of Student Attendances 2,000 1,417 On track

Number of workshops > Youth 6 2

More Workshop opportunities are available in first 1/2 2018

Number of engagement workshops/activities

5 8 Exceeded Target

Yearly occupancy of facility 175,000 77,962 On track

Customer Hire Satisfaction 80% 93% On track

Number of regional events assisted through either financial or in-kind assistance

6 12 Exceeded Target

Number of regional events ticketed 8 6 On track

Friends of the MECC Volunteer Hours N/A 690.48 Hours On track

24


Corporate Communications and Marketing

A number of key initiatives were delivered in November with the launch of a community campaign to put the spotlight on Domestic and Family Violence. The “Mackay Draws the line” campaign forms part of the Local Domestic Violence Taskforce strategies. The slogan and concept were designed and branded by the Corporate Communications and Marketing Team. The launch was held on Wednesday November 22. The team also coordinated the opening of the Jubilee Community Centre and arranged the signage for the refurbished centre. Two resignations in Community Engagement left the team under-resourced, but the remaining officer managed to finalise several critical engagement projects, including the Northern Beaches Safe Swim options. Recruitment is well advanced to fill both vacant positions. The team adopted a different approach to promoting recycling week this year, with the launch of a Facebook competition. It involved promoting several simple tips on recycling and then encouraging residents to answer questions about recycling. The engagement was very good with the reach being 26,000 and culminating in over 500 entries – 71% answering the questions correctly. The promotion partnered with local hardware store Porters-Mitre 10. Council’s Annual Report 2016-17 was formally adopted in late November, providing a valuable snapshot of the initiatives, activities and projects delivered in the past 12 months. It was produced and designed by the Corporate Communications & Marketing team. A Graduate through council’s Graduate Bursary program has spent their first month in the team and has enjoyed the experience. During their time, they produced several videos for social media, which have helped boost engagement on council’s page. The graduate returns for another stint in January. And the soon to be unveiled council Xmas video message was shot and produced during November. Stay tuned for the launch date via social media. Finally, the program’s relocation to the new Jubilee Community Centre occurred in late November and the extra space is greatly appreciated by all staff.

25


Council Website

Visits: 41,652

Unique Visitors: 28,558

Pageviews: 105,522

Pages / Visit: 2.53

All website visits to November 24

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000

Artspace MECC MackayCity Centre

BotanicGardens

MackayRegionalCouncil

SarinaSugar Shed

1,046

7,0344,226

1,067

41,652

889

26


27


Social Media visits to November 24

28


Twitter

Followers: 2,490

Instagram

Followers: 1,488

YouTube

Video views: 877

Linkedin

Followers: 1,862

Community Engagement activities for November

Project Name Location Department Engagement Activities Level of

Engagement

Camilleri Street Park Project

Northern Beaches

Development Services

Engagement materials developed, disseminated and installed to stakeholders.

Venue and Councillors confirmed for 29 November.

Collaborate

Northern Beaches Safe Swim (Bucasia Beach Swimming Enclosure)

Northern Beaches


Consultation report completed and forwarded to clients.

Consult

Norris Road Skate Park North

Mackay Development

Services Awaiting on update from project team and consultants.

Consult.

Middle Creek Dam usage

Sarina Organisational

Services

Emailed stakeholders requesting feedback on calendar roster.

Monitoring correspondence and forwarding to clients for response.

Consult

Blacks Beach Park All-Abilities Beach Access Project

Blacks Beach Development

Services

Online survey closed.

Analysing data and preparing consultation report.

Awaiting concept design to further request community

Consult

29


Project Name Location Department Engagement Activities Level of

Engagement

feedback.

North Mackay Rotary Lookout Redevelopment

North Mackay


Online survey closed.

Analysing data to prepare consultation report.

Awaiting concept design and will request community feedback at pop up stall early December.

Consult

Lease Policy questionnaire

Mackay Organisational

Services

Develop online survey for internal feedback on existing policy regarding leases

Consult

Bucasia resealing works

Bucasia Engineering & Commercial

Attended meeting. Assisted in developing letters to stakeholders. Will review program for 2018 and enhance community engagement processes.

Inform

Shoal Point high dune restoration

Shoal Point Development

Services Assisted in drafting flyer for stakeholders.

Inform

Tropical Cyclone Debbie Repairs

Lamberts Beach

McEwens Beach

Midge Point

Haliday Bay

Cape Hillsborough


Developed engagement materials and letter box dropping to appropriate stakeholders.

Inform

Pacific Parks Estate Sarina Development

Services

Ongoing – Awaiting concept design and will request community feedback.

Consult

Update of Community Engagement activities

Mackay CE’s office Provided comprehensive list of engagement activities up to Christmas 2017.

Inform

Mackay Regional Sports Precinct

South Mackay


Ongoing. Awaiting further details from team.

Inform

30


VMX Lease Application Mirani Community & Client Services

Ongoing - no final decision made. Process of deliberating continuing.

Updating submitters as any changes or progressions are made.

Consult

Sarina Field of Dreams Sarina Development

Services Monitoring project updates and internal correspondence.

Inform

Reconstruction of Ferries Terrace

Sarina Beach

Engineering and

Commercial Infrastructure

Awaiting on update from technical services on Connecting Mackay resource.

Consult

Northern Beaches Community Hub

Northern Beaches

Community & Client Services

Waiting for further Project Details.

Collaborate

Community Development Strategy

Region wide Community & Client Services

Awaiting completed draft – uploading onto portal asking for comment

Consult

Camilleris Road Causeway repairs

Devereux Creek

Engineering & Commercial

Attended meeting to discuss community engagement strategy.

Will devise engagement strategy. Due to start February 2018.

Inform

Mirani Railway Park Playground

Mirani Development

Services On hold – awaiting details from Parks

Consult

Local Coastal Plans Midge Point

Midge Point Development

Services On hold – postponed to February 2018.

Consult

Local Coastal Plans Lamberts Beach & Slade Point

Lamberts Beach/Slade

Point


On hold – due to start in April 2018.

Consult

Coastal and Inland Flood Hazard Adaptation Strategy

Region Wide Development

Services Waiting for further Project Details.

Collaborate

31


Council advertising spend for November

Committals not included – Tracking under YTD Budget

32


Emergency Management Overview This month the main focus has been around the TC Debbie After Action Review (AAR) with 84 action items and the Gravel Road Communication Report with 14 actions/priorities. To date, the AAR 34 recommendations have been completed with 38 on-track to be completed by predicted timeframes. A working and steering committee have been established to prioritise and implement action/priorities from the Gravelroad report. The Queensland Tropical Cyclone Consultative Committee (QTCCC) Seasonal Outlook Briefing Disaster Preparedness seminar was conducted on the 1st November 2017. The event was well attended by LDMG members, State government and Non-Government agencies. Disaster Preparedness session conducted for the residents of Carlyle Gardens on the 23rd November 2017. Emergency Management staff attended the Mackay Floodplain Management Plan and Study meeting conducted on the 8th November 2017. DM Presentations for Civil Operations and Project staff commenced on the 28th November 2017. This will include two sessions at Paget and one session at Calen, Mirani and Sarina. Queensland Disaster Management Arrangements (QDMA) and Recovery training conducted on the 17th and 24th November 2017 for council staff and agencies representative on the MRC local recovery groups, Human/Social, Infrastructure, Economic and Environmental. Exercises

Planning has commenced in conducting a Discussion Exercise (DISCEX) for Middle Creek Dam on levels of activation and refining the alerting process to downstream residents.

Activity Event Comments SES Activation Members from Mackay and Mirani Groups assisted

Queensland Police Service with a forensic search in West Mackay

Activation Members from the Mackay Group were placed on standby to assist with a search for two missing hikers on St Bees Island.

Community Event Members from the Mackay Group assisted with the Special Children’s Christmas Party held at the Mackay Showgrounds

Activation Members from the Calen Group assisted with traffic control after a tree came down across a major road at Bloomsbury during a storm

Group Open Day Armstrong Beach Group held an Open Day, for which 5 new membership applications were submitted

Emergency Management

DM Presentations Presentations conducted for schools, retirement villages and Civil Operations and Project crews.

33


Mackay Regional SES Unit - active membership numbers

Emergency Management Capital Projects & Facility Upgrades

Project Phase % complete Time Budget Comments

Ness Street SES Facility Upgrade Project

Construction 80% Fit out of the internal building is well underway with painting and floor coverings done. Completion date of 30th Nov 2017 still on track.

River and Rainfall Alert Stations Project

Construction 95% Majority of work completed by 20th October 2017. Wight Water will be in Mackay to complete outstanding works at the end of November. Still waiting on delivery of parts which were delayed such as orifice caps, new pressure transducer. A HS40 compressor on one station needs replacing as it was faulty, 3 to 4 week delivery.

Communication Network Issues, TC Debbie

Investigation Completed Prioritisation and implementing actions have commenced.

Group Oct 17 Nov 17 Membership Notes Armstrong Beach

4 4 5 New membership applications have been submitted

Calen 7 7 No changes Campwin Beach 5 5 No changes Koumala 15 12 3 members have resigned Mackay 115 115 No changes Midge Point 2 2 A multi-agency recruitment day is being planned with the

Bloomsbury Progress Association Mirani 26 26 No changes Sarina 24 24 1 new membership application submitted

A recruitment day is scheduled for 2 December TOTAL 198 195

34


Mackay Regional SES Unit Hours

Campwin Beach, Koumala and Midge Point Groups are currently not training due to work commitments and / or low membership numbers. Members from these Groups may train with other Groups to maintain their competencies. Facilities and equipment relating to these Groups are operational.

Group Operations Training Admin Maintenance Comm Ed Total

Calen 6 14 2 2 0 24

Mackay 84 643 38 67 32 864

Mirani 13.5 172 17 9.25 0 211.75

Sarina 0 47 12.25 8.5 21.25 89

Armstrong Beach

0 5.75 2.5 0 18 26.25

TOTAL 103.5 881.75 71.75 86.75 71.25 1215

35


Health & Regulatory Services Vector Control The table below represents the mosquito control work carried out by the Vector Control team in November 2017.

Sites Inspected Sites Treated Hectares Treated

110 49 287 ha

Licensing and Approvals Summary for Current Month (as at 24 November 2017)

Premises Premises Inspected

% Compliant

% Non - compliant

New and Renewal

Applications Approved

Minor# Major+

Accommodation 6 100% 1

Food 58 52% 34% 14% 9

Swimming Pools 3 33% 66% 1

Outdoor Entertainment/Event Permit

2

Footpath Dining 1 100% 1

Skin Penetration 4 100%

Temporary Food 1

Vending 1

Total 72 16

# Minor = small number and /or low risk requisitions required to be actioned by operator through an Officer issuing a verbal direction, inspection report or letter. + Major = high number and /or high risk requisitions required to be actioned by operator through an Officer issuing a notice or improvement notice.

36


Proactive Patrols

Proactive Patrols are conducted at times when dog owners are most likely to be walking with their pets.

Date Suburb Action / Comments

1 November 2017 Grasstree Beach 1 dogs on leash; 2 cautions; 2 dogs without owners;

1 dog impounded; 1 infringement

2 November 2017 Campwin Beach 1 dog on leash

6 November 2017 Blacks Beach 23 dogs on leash; 2 cautions

11 November 2017 Glenella 22 dogs on leash

16 November 2017 Beaconsfield 1 dog on leash

17 November 2017 West Mackay 13 dogs on leash; 1 caution

21 November 2017 West Mackay 1 caution

Pest Management

• Baiting Programs for wild dogs and pigs in November 2017 – 58 hours on 148 properties • Surveying and spraying biosecurity risk weeds in November 2017 – 61 hours

Education and Training Sessions

Food safety training sessions are conducted for non-profit organisations and for food handlers at festivals and events. School education includes responsible pet ownership and dengue fever awareness.

114

768

0100200300400500600700800900

Food Training School sessions

Atte

ndan

ce Y

TD

Education & Training Sessions

37


Customer Requests Throughout November 2017, 586 requests for service were received, compared with 531 for November 2016. 75% were completed in nominated timeframes. Health and Regulatory Services aim to complete 85% of requests for service within nominated timeframes, however, depending on the circumstances of each individual matter and the speed at which compliance can be achieved using compliance processes, timeframes for completion can be influenced.

(As at 24 November 2017

38


Monthly Infringements Activity

The graphs below provide a summary of infringement activity for Health & Regulatory Services over the past 12 months. Officers regulate 2,525 on street car parks, off street car parks, loading zones and car parks designated for disabled people, daily.

50

150

250

350

450

550

650

750

Tota

l

Regulated Parking Infringements Issued

Infringements Issued

0

10

20

30

40

50

60

70

Tota

l

Local Laws, Environmental Health & Development Compliance Infringments Issued

Local Laws Infringements Environmental Services Infringements

Development Compliance Infringements

39


Animal Registrations - Number of Dogs & Cats Registered

Animal Type

Registrations

1 – 24 November 2017

Registrations

1 – 24 November 2016

Cat 22 30

Dog 140 134

Local Laws Infringements Environmental Services

Infringements

Development Compliance

Infringements

Animal not registered (5)

Animal wandering at large (4)

Failure to comply with a compliance notice (2)

Failure to maintain a proper enclosure (1)

Nil

Nil

40


Off Street Car Parking – PayStay

Although there was a steady improvement from week 25 to week 28, the number of sessions at each Car Park has marginally declined since week 29.

Glossary for PayStay:

47400002 wharf carpark - 137 parks

47400003 riverside carpark - 110 parks

47400004 mid-city carpark - 117 parks

47400005 cinema carpark - 39 parks

47400006 city south carpark - 195 parks

147 121 116 138 137 106 117 96 107 103 61 80 100 102 88 126 97 94 125

293 309 299 301 304294 308 304 280 311

280 246 219 278 315307 333 323

336

358 340 366 351 333 370 338 371 357397

397330 300

354 374 358 344 331314

140 147 151 167129 134 165 163

126

164200

168139

115149 175 167

143159

0

200

400

600

800

1000

1200

Parking Sessions Per Zone

47400002 47400003 47400004 47400005

41


Total revenue numbers represent numbers indicative of sessions.

This graph demonstrates that although Mid-City and Riverside Car Parks have more available car parks, they are more popular for people wanting to park their car.

472 380 386 456 437 386 418 302 356 352 211 235 329 354 334 395 330 304 440

1331 1399 1368 1335 1371 1327 1357 1374 1213 13931252 1085 994

1230 1405 1393 1493 14361467

1344 1239 1312 1328 1253 1355 1290 14591404

1470

14371273 1154

13901414 1421 1316 1310

1244

213228 235 262 186 217 255 257

192246

304

266226

177230 271 264 225 231

0

500

1000

1500

2000

2500

3000

3500

4000

Revenue per Parking Zone

47400002 47400003 47400004 47400005

42


This graph displays averages calculated over a 31-week period. City South Car Park is not represented due to its closure on the 6 October 2017.

This report contains only PayStay information and does not include parking meter information.

Revenue and sessions remain relatively unchanged for Wharf and Cinema Car Parks.

Riverside Car Park averages have increased by 2%.

Mid-City Car Park averages have decreased by 3%, likely with the introduction of parking meters.

110

272342

150

374

1215 1244

236

3.3

4.4

3.6

1.5

00.511.522.533.544.55

0

200

400

600

800

1000

1200

1400

47400002 47400003 47400004 47400005

Average Cost/Sessions/Revenue per week (31 Weeks)

Sessions $ Revenue Cost/session

43


This graph displays results from meters only.

Whilst Cinema Car Park has more sessions, the Mid-City Car Park sessions are longer and therefore raise more revenue, except for Week 3.

NOTE: From December 2017, revenue and sessions statistics regarding PayStay and Parking Meters will no longer be provided in this report. Exception reports will be provided should there be any changes to regulated parking operations.

0

50

100

150

200

250

300

350

Wk1 Wk 2 Wk 3 Wk 4 Wk 5 Wk 6 Wk 1 Wk 2 Wk 3 Wk 4 Wk 5 wk 6

Sessions activated Income ($0.70 / Hr)

Dolla

rs /

Sess

ions

Weeks

Parking Meter Sessions/Income

Mid-city Carpark Cinema Carpark

Community and Client Services - Mackay Council€¦ · Red Heart Campaign Helping Kids in Crisis - The Red Heart Campaign is seeking donations of toiletry care packs and baby care

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