Communifire Product Overview

Communifire Product Overview

Powering Social Business.Community. Conversation. Content. Collaboration.

Communifire is an enterprise social networking and collaboration platform that powers social business. You can provide better customer support, power your company intranet, build a knowledge base, and launch online communities for anything, and more -- all in one integrated platform.

We believe that social business isn’t about technology—it’s about people.Your business is made up of people, and people are not restricted to just employees on the inside and customers on the outside. There are other stakeholders -- investors, partners, distributors, suppliers, contractors, freelancers, and more.

Now, think of the collaboration efforts and the amount of communication that is involved on a daily basis with each of these stakeholders.

• You need to reach out to investors about why the stock prices were effected.• You need to inform partners about the new incentive plan.• You need to connect employees to increase productivity and to get work done.• You need two-way communication with customers to build lasting relationships.

The sheer amount of communication and co-ordination required within your business calls for a technology platform that can enable everyone to get together and interact with the least fuss.

This is where Communifire comes in.

The social fabric of your organization.Communifire combines the most complete set of features for building communities, steamlining communication, enhancing

collaboration, and managing content -- all in an integrated social business platform.

Community

CompanyDepartments Project

Workspaces

InterestGroups

CustomerCommunities

CommunityOrganize people and information naturally.

In real world business scenarios, people form sub-groups, such as departments, teams, or interest groups, and need a workspace where they can connect.

In Communifire, most work and collaboration is done Spaces, sub-communities that have their own membership, apps that you can turn and off, and independent rules and permissions.

You can create Spaces for your intranet, company departments, projects, customers, interest groups, or anything else you want to gather around. All the collaboration, conversations, and content are organized in your Spaces, easy to find whenever they are needed.

Conversations

Customers

Partners

Stakeholders

Prospects

Management

Employees

ConversationsCommunicate and engage with a broad audience.

Communifire becomes the hub of your company communications between employees, customers, partners, stakeholders, and anyone else you’d like to involve in the conversation.

It’s a single place for secure private messaging, individual and group chats, discussions around documents and content, status updates, and more.

Communicate in real-time and asynchronously through a wide range of integrated components. You’ll see an increase in productivity, a reduction in face-to-face meetings, and your people will be more connected.

Activity Streams & Status Updates

Brings together all the new stuff that you need to know about from the people and groups you are connected to. Comment, like, & share options are included.

Comments, Likes, & Ratings

Turn every piece of content into a real-time conversation. Comments include individual like counts, rating controls, and media-rich embedding options.

Private & Group Chat

Instantly communicate in real-time. See who’s online and open up a conversation. Bring entire groups together with group chat. Chats are stored in each user’s inbox for later.

Private Messaging

Break free from email. Send private messages to each other or to groups of people for confidential information sharing. Highly integrated with the chat feature.

Collaboration

CommunityEmployees

ManagementCustomers

PartnersStakeholders

Prospects

ConversationsComments

Group DiscussionsInstant MessagingPrivate MessagesStatus Updates

ContentDocuments & Files

Blogs & ArticlesPhotos & Videos

WikisTasks & Cases

Events & Calendar

CollaborationEveryone can work together, from anywhere, anytime.

Communifire offers a full range of social collaboration tools. Wikis, blogs, task management, calendars, video & photo sharing, and more. They are familiar and easy to use, eliminating most, if not all of the learning curve.

Connect people across your organization and departments to get real work done, not just have conversations.

Discover expertise by tapping into collective knowledge and human assets, inside and outside the organization. Break down silos and share information with the people who need it, when they need it.

Content

Control

ContentManage, capture, share, and contextualize content.

Communication and collaboration typically revolves around content. Communifire has a social content publishing and management system built into it’s social fabric.

The content you add to Communifire instantly becomes social and shareable. Whether you’re uploading documents or photos and videos, or publishing new content in blogs, wikis, and articles, people can interact with it by commenting, liking, rating, and sharing.

All content in Communifire can be tagged with keywords and #hashtags, providing context and making it easier to find while connecting you to other related information. Set up moderation and approval workflows to be passed before content becomes accessible.

Browsing by the highest rated, most viewed, and most commented is a quick way to discover what is resonating best within your community. And individuals can quickly access their own content, regardless of where it’s created, from their MyAccount area.

Everything’s organized in an easy to understand and logical way. It’s usually where you’d expect it to be, or the powerful contextual search will track it down for you.

Calendars & Events

Create and post events, meeting, happenings, and more. Invite others and collect RSVP’s. Get reminders and set up recurring events.

Files & Document Management

Upload, manage versions, and organize files. Preview before downloading & share them quickly & easily with others.

Photo & Video Sharing

A complete photo & video sharing experience. Upload photos to albums and publish videos.

Wiki Documents

Build and share collective knowledge and best practices. Use wikis to collaborate, share ideas, plan projects, create a knowledge base, and much more.

Blogs & Articles

A complete blogging and article mgmt. system. Open a channel for people to share ideas, opinions, and knowledge.

Ideation

Give your people a platform to voice their ideas, vote on them, and have the most important bubble to the top.

PublicCommunities

Hybrid Communities

Content Permissions

UserPermissions

UserRoles

ModerationRules

Isolated Communities & Users

Private Communities

ControlYou determine who can see and do what.

The security, permissions management, and moderation in Communifire is robust and flexible -- able to serve a diverse set of requirements.

You can have everyone contribute openly and freely, where everyone is involved and no one feels left out. When you have sensitive information that can only be seen by people who know how to handle it, you can lock it down.

Empower your employees and even open your Communifire community to partners and customers, while still maintaining full control.

Communifire offers a kaleidoscope of solutions for many different scenarios.Communifire is an extremely flexible, integrated social business software platform. The solutions listed below can be realized together in one instance of Communifire, out-of-the-box, so you can use them based on your unique needs.

But it doesn’t stop there.

Since Communifire is easily customized and built upon, you can create your own unique solutions by adding your own functionality, integrating with your existing systems, or building something entirely new and exciting.

Team Collaboration

Manage projects, tasks, teams, and people.

Your people are everywhere. But work gets done here. Form teams around topics of interest and individual projects. Work with people inside and outside your business. Everything you need is in one place. Assign tasks and due dates. Collaborate on new ideas and don’t miss a beat with regular updates in your activity stream and notifications.

Customer Service

Build and retain customer relationships.

Create a community for your customers where they can serve themselves with a library of wiki documents, photos, videos and other files. Open up a discussion forum so they can help each other and find answers to common questions. Turn on case management so they can submit private questions and issues to your support team.

Public & Private Communities

Life’s better when we’re connected.

Create your own online community and social networking website for business, organizations, interest groups, or just about anything. Communifire combines the best features of social networking, community software, content publishing, and collaboration tools you need to create your own vibrant social networking website.

Social LearningIncrease educational engagement and knowledge retention. Use both formal and informal learning programs. Learning becomes social by allowing people to ask their colleagues and learn on the job.

Marketing CommunitiesLaunch a community for people to learn more about your product and discuss its benefits and uses. You can demonstrate your commitment and build trust. Create a site that fits your image and enhances your brand.

Employee OnboardingEmpower your new employees to hit the ground running by accelerating the orientation and training process. Launch communities for new employees and subject-matter experts so they can connect and help each other.

Social Intranet

Connect employees like never before.

Turn your intranet into a thriving ecosystem of ideas. Socialize static and boring content. Find co-workers that have the expertise to get things done. Author rich content. Access information and connect easily. Give everyone a face and a voice. And everything becomes more personal and more human.

Knowledge Management

Post content once and have it learned by many.

Conversations, ideas, and best practices become searchable and social. Document knowledge collaboratively with wikis. Build knowledge organically through discussion forums and question & answer. Discover the best content by sorting and filtering. Or find the answer you’re looking for with the robust and flexible search.

Developer Platform

Have it your way.

Now you can make new tools, create useful integrations, and deliver exceptional, next-generation online experiences. Rapidly build new apps on top of Communifire. Integrate Communifire and add the power of social to your existing products. Realize your own unique vision - Communifire is fully customizable to how you want it to work.

Sales CommunitiesConnect your sales team in new ways that you never thought possible. Encourage the spread and expansion of ideas. Arm them with better tools and information. Better manage opportunities. All in one platform.

Customer ExtranetsYour partners and customers expect access to the most reliable, accurate, and up-to-date information. Give your customers and partners a central location to easily share information, files, and work together.

Social Innovation & IdeationCrowd source innovative new ideas and bring better products and solutions to market. Launch virtual focus groups for customers and others to share and debate ideas in private or public communities.

Solutions

The Communifire PlatformCapable of amazing things. And all of the little everyday things, too. Communifire is an incredibly rich social business platform.

Major features and functionality

Your Activity Stream gives you a summary of all the new stuff that you need to know about from the people and groups you are connected to. It’s microblogging and a feed of new content in one place. Post status updates and stay in the know. Everyone is more aware of what’s going on and what people are doing.

Activity Streams

Notifications give you quick access to the things that are all about you. They are instantly delivered when something happens that you’re a part of. They’re always ready and waiting for you. It knows what you need to act upon before you do.

Real-time Notifications

Any device. Any browser. Anytime. Anywhere.It doesn’t matter what device you are using. Why should it? Communifire is available on all modern mobile browsers. The interface is smart, it adjusts to the screen resolution on just about any device. Everyone stays connected no matter where they are.

Mobile

Organize your schedule and keep track of meetings and important dates. Share your entire calendar or invite people to individual events. Get reminders by email and in your notifications. Set up recurring events so you never miss a date.

Calendars & Events

Files and documents become collaborative with comments, liking, and ratings. Manage versions and choose who can see, upload, and delete files in each folder so things are always orgnized. Preview entire documents before downloading using the file viewer. And share them quickly and easily with others.

Document & File Management

Forums, the heart of old school online communities, still have a value and purpose for collaboration today. Engage people in an open discussion about a question or topic. Mark a thread on a post as an answer to the question, highlighting it as part of your searchable knowledge base for future reference.

Discussion Forums

Give everyone a face and a voice - make everything more personal and more human. Profiles include personal, work, and contact information, an activity stream, an index of the content they’ve authored, and the spaces they are a part of.

User Profiles

Instantly communicate in real-time. See who’s online and open up a conversation. Bring entire groups together with group messaging. When the person you want to talk with is online, the message comes across as a chat. It is also available in your inbox. Break free from email and keep your conversations organized.

Chat & Private Messaging

Keep track of what’s due, when it’s due, and who’s responsible for getting it done. The task manager is great for scheduling project phases, due dates, and deliverables.

Task Manager

Spaces are places for content and collaboration -- use them for bringing people together for a project, a specific topic, an interest group, or connecting company departments. They’re like sub-communities where new people get caught up quickly and veterans don’t miss any new developments.

Spaces & Groups

Build and share collective knowledge and best practices. Use this flexible online document to collaborate, share ideas, plan projects, create a knowledge base, and much more. Attach files and embed videos and photos to paint the whole picture. Extend the conversation into the comments to get the whole team on board.

Enterprise Wiki

A complete photo sharing experience. Upload and share photos in albums. Insert them into blogs, articles, wikis or comments directly from your computer or from one of your community albums.

Photo Sharing

Share your own video productions or the best of the web. Use videos to communicate in a whole new way. Upload, tag, and share videos with the rest of the team. Share videos from popular services like YouTube and Vimeo. And easily embed them in other content - like blogs, documents, and discussions.

Video Sharing

A complete article management system. Make a big deal of your latest and greatest. Keep everyone inside and outside your community up to date with articles -- great for sharing company news and happenings, press releases, announcements, professional instruction, and more formal information.

Articles & News

Based on the Lucene search technology. It knows what you’re allowed to find and helps you find it. Use the extensive filter to target your search. Create your own search filters based on your own custom managed tag groups. What you’re looking for is usually just a click away.

Contextual Search

Take the pulse of your community. Let people tell you what’s important to them through single-question polls or multiple-question surveys. Surveys can even be scored to offer immediate feedback on a person’s responses. Create, collect, and analyze.

Polls & Surveys

Create your own static pages for your community or specific groups. As simple or elaborate as you need, these can include indexes of information or whole pages of detailed information and images. Communifire contains a complete CMS system - built in - giving you the flexibility to publish unique content.

CMS & Web Pages

Communifire includes a powerful WYSIWYG editor. Create tables, embed media, bold, italicize, upload photos, code highlighting, HTML editing, attach files, featured content, drag-and-drop uploads, full-screen editing ... it’s all there. Everything you need to format your content the way you want it to look.

Content Editing & Publishing

A complete enterprise level blogging platform. Open a channel for people to communicate and encourage the sharing of ideas and opinions. Approval workflows are available to make sure nothing gets out that doesn’t fit your brand. Now there’s no reason to hold people back.

Blogs

Source thoughts, opinions, and ideas from your employees, customers, and partners. Give them a platform to voice their ideas, vote on them, and have the most important ideas bubble to the top. Ideas are made social with commenting and like buttons.

Ideation

Customer support, help desk, and more. Support your community by keeping track of questions, providing IT support, or handling customer support tickets. It’s great for managing software bugs and issues, keeping everyone in touch with what needs to be done and what needs to happen next.

Case & Issue Tracker

Encourage community and employee engagement using popular game theory and mechanics. Members compete with themselves and with each other to contribute in the community. Earning points for each engagement, members can work to be the greatest contributor and work to achieve point milestones you setup.

Gamification

Monitor hot topics and the latest community buzz. Evaluate key metrics on users, content, and spaces. Gain valuable insight and social intelligence. You’ll know what’s working and what can improve.

Analytics & Tracking

See the full feature list at:

http://axerosolutions.com/product/features

Development Platform Tech Specs

By developers, for developers. The Communifire platform architecture is based on a scalable and robust N-tier, enterprise SOA architecture. It contains fully object oriented code, an optimized database schema, strongly typed objects & collections, data caching, and a unique state management system. Communifire can scale to accommodate the most demanding high-traffic communities.

• Open API, .dll API, REST API

• Provider & Event-driven model

• Caching flexibility - .NET Cache, Memcached

• In-built reusable controls, VS.NET toolbox

Architecture & framework overview

We understand that security is an extremely important aspect of your business. It’s very important to ours, too.

• Single Tenant Architecture - you get your own independent database and instance of the Communifire software

• Application Security - protected against SQL injection attacks, malicious JavaScript code, cookie hijacking, and cross-site forgery

• In-built Security - included is a fine-grained, role based permission matrix to manage system access; permissions are mapped to roles, and each user can have multiple roles

Security

Below is a list of the compatible operating systems, databases, web browsers, and recommended hardware.

System requirements

Development Platform ASP.NET 4.5 / C# / VS.NET 2010 / jQuery / Bootstrap

Database MS SQL Server 2000-2008

Webserver IIS 6.0+

Min. Hardware 2GB RAM, Pentium 4+, 1.0GHz+

Supported Browsers Internet Explorer 9, 10, 11Mozilla FirefoxGoogle ChromeApple Safari

Communifire is developed using the ASP.NET Framework, C#, MS AJAX, jQuery and Microsoft SQL Server with generous notations. It’s built with an n-tier application architecture, making it possible to change or update one layer without recompiling or modifying other layers.

ASP.NET powered

Integrate your own single sign on across your business applications to make life easier for your users. About 85% of our customers do it. And you can too.

Single Sign On (SSO)

Tie in with your existing Windows Active Directory. Define mappings between Windows security groups and Communifire user roles. As user accounts are created in AD, they are automatically added to the roles in your Communifire community.

Active Directory

With distributed file system tools to synchronize files aross servers, you can choose between single instance file servers and multiple servers. If hosted on a load-balanced web farm there is nothing to prevent Communifire from accommodating millions of users.

Webfarm ready

Today, high-speed innovation is essential to keep up with market demand. Leverage Communifire’s extensive feature-set and the knowledge of the Axero team to bring products to market faster than ever.

Accelerate time-to-market

No need to hire expensive ASP.NET developers. Utilize your existing developers to build forward thinking social apps. Save costs on developer operations and worry less about the underlying infrastructure.

Reduce development costs & overhead

Move beyond just having your community look unique - you can make it truly your own, from the homepage through every corner of your site. You are in complete control. If you can dream it, you can build it.

Realize your vision, as you see it.

Rapidly build your apps on top of Communifire. It’s easily worked with, expanded, and adapted to your exact specifications. It’s a foundation that opens you up to a universe of limitless possibilities.

Build the next big thing

Integrate Communifire and add the power of social, collaboration, and community functionality to your existing products. Improve your competitive position. Enhance user experience. And increase engagement.

Extend your own software systems

Communifire is the premiere ASP.NET social business platform. A modern toolset that brings your vision to life. With the tools you know & technologies you love.

Now you can focus on what to build instead of how to build it. Communifire provides an extensive toolset for addressing the challenges associated with building and managing a modern community. User management. Security. Mobile. Email. Blogs. Forums. Search. And much more are instantly accessible. Now you can make new tools, create useful integrations, and deliver exceptional, next-generation online experiences.

Have it your way.

Everyone at Axero is part of our customer support team and considers pleasing customers as the most integral part of their job description. The Communifire Support Community is an interactive resource for sharing knowledge and asking questions about the Communifire software. You can get help, access documentation, browse user guides, and interact with the Axero Team and other Communifire users around the globe.

We are fanatical about pleasing our customers.

Just a few of our valued customers Testimonials

We’re fortunate to have some really awesome customers. They are the backbone of our company and drive the future of Communifire. They range from some of the largest companies in the world, to start-ups, and non-profits. Here are a few that use Communifire to power their communities. The framework and depth of Communifire has been overly impressive

and has allowed us to move forward very quickly. The support staff and developers have always come through with incredibly quick fixes, updates, and enhancements -- allowing us to know that we have a lasting relationship with Axero. We strongly recommend them!

— Brian Knight, Principal, Pragmatic Works Software

“An overly impressive platform”

VALUED CUSTOMER

“The Communifire product is a stellar solution. I really wanted to thank you for everything you have done for us and the team here at OpenText. The product is extremely flexible and simple to use.”

Carlos OliveiraSenior Director, OpenText

“Communifire connects our teams and organizes our projects. And with the vast amount of data we have created, the knowledge base provides a resource for new hires and FAQs.”

Neelmony PannuSenior Consultant, NeGD, Ministry of IT, India

“We fell in love with the Communifire platform during the demo. And we’ve engaged Axero to do quite a bit of customizations -- it’s always a pleasure working with them.”

Jennings Staley, M.D.Founder, Nine Line

“We implemented our corporate social intranet with Communifire and we are more than pleased with the team, the product, and the professionalism exhibited. Highly recommended.”

Ei Ei ThuSenior Consultant, PhillipCapital

“We are a small organization with a big vision and not a whole lot of resources. Communifire mobilizes our people to get more done, faster, and more efficiently and effective than ever.”

L D GuptaPresident, Abhipraay Foundation

“Communifire provides a platform for our Non-Profit to stimulate conversations, cultivate our community, and engage our members. We’re still learning it, it’s awesome.”

Janine JordanExecutive Director, Electronic Music Alliance

We are on a mission to enable people to lead their own social initiatives.

We are extremely passionate — we ♥ what we do.

We are based in sunny San Diego, but we work from all over the globe.

We believe that social software isn’t about technology—it’s about people.

We value transparency, respect, and sincerity in everything we do.

We consider pleasing customers the most important part of our job.

We listen to you, our customers, who drive our product innovation.

We’re a small company that works very hard to keep your trust.

We are profitable and debt free.

We owe neither money nor allegiance to anyone else.

We owe everything to our customers.

From our first engagement through the trial of the software, our focus is on determining if Communifire is the right solution for you. Often times, of course, it is. But sometimes it is not ... and we admit that ... and we can suggest alternatives.

Sales

Everyone at Axero is part of our customer support effort and considers pleasing customers as an integral part of their job description. Even if a resolution requires a reponse from senior management, we’ll answer quickly, honestly, and creatively to get the issue solved.

Support

Our customers have a strong voice when it comes to planning our development roadmap. It’s how Communifire evolves. Since the beginning, we’ve been working with customers to expand the value of social networking and collaboration into new areas. Focusing on functionality and solutions.

Product development

We would rather earn rave reviews from our customers than yell at the market about how great we are. Our customers appreciate this because it means that our focus stays on them. And with less marketing to pay for, our prices are lower than other packages offering similar functionality.

Marketing

We don’t just say we’re different. We back it up in everything we do.

About Axero

When you invest in enterprise software it’s really more than just a one-time purchase decision. It’s like a long-term partnership. You are not just buying current functionality but also the expectation that the product will continue to be valuable in the future.

Why partner with us?

A quick introduction:

We’d love to hear from you.Now that you’ve gotten a chance to know a little about us, are you ready to tell us a little about you?

What you can expect from us:We’ll seek to understand more about your situation and how we can help. The more you can share about what it is you are trying to do, the quicker we can determine what we can do for you.

Phone: +1 888 976 4446

Email: [email protected]

Web: http://axerosolutions.com

Axero Solutions, LLC. 10671 Roselle St Suite 101 San Diego, CA 92121

Phone: 1-888-976-4446Sales: [email protected]