Communications Path Diversitydownload.101com.com/pub/cpm/files/EB55Bardo.pdfHughes Proprietary Communications Path Diversity: The Key to Connectivity in a Crisis Strategies for Resilience

Hughes Proprietary

Communications Path Diversity: The Key to Connectivity in a Crisis

Strategies for ResilienceCPM 2008 WEST

Tony BardoAssistant Vice President

Hughes Government Solutions

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Opening Thoughts…..

The events following the devastating impact of the “9-11”terrorist attacks and Hurricane Katrina made it clear that commercial entities and government agencies at all levels are not collectively as ready as they should be to effectively prepare, mitigate, respond and recover from a crisis of significant proportionr.

Both Industry and Government have recognized that a well-conceived emergency preparedness plan, built into network architecture is as, if not more, important than a nimble emergency response plan.

Communications facilities are not yet where they need to be to properly handle a crisis. Not knowing how to protect your most vital buildings and systems -- and your employees --should be your number one priority.

FACTS?

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The Disaster Scenarios:What Do They Mean? How to react….

Disasters and major events can be national, regional, or local

– Natural– Accident– Terrorist– Pandemic

Impact is felt by:– First responders– Emergency services– Industry– Commerce– Consumers and the

general population– Federal government– State government– Local government– Aid agencies

Effective emergency communications requires essential components:

– Images: to right place at the right time

– Voice: crisp, concise, from/to people on the ground

– Data: what data? How should it be interpreted?

– Standardization and timeliness are key ingredients

Normal life must go on:– Retailing– Banking– Communication to family and

friends– Government services

The economy must survive, too

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Terrestrial Communications Infrastructure is Vulnerable

There are 35-45 circuits provided by landline networks per 100 usersThere are 25-35 circuits provided by cell networks per 100 usersTowers are vulnerable to wind and floodingTowers are connected by landlinesWhen failures occur, personnel on the ground cannot support repairs of this magnitude

An emergency communications infrastructure needs to employ resilient and redundant architectures including landline,

wireless and satellite technology

The network should be available at all times, not only in times of emergency: uses, applications and experience will then be

easily maintained

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Continuity Planning

Continuity plans should focus on minimizing disruption of operations, maintaining organizational stability, and supporting orderly recovery after a disasterA good plan will:– Provide stakeholders with a sense of security– Minimize risk of delays in response and recovery

efforts– Guarantee reliability of backup systems– Provide a standard for testing the plan– Minimize decision making during a disaster

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Continuity of Business Operations

Keeping Essential and Non-essential Staff Working– When COOP is activated, ERG members report to their

established alternate site– Tele-work and Tele-coop will be options for non-ERG

staff

Best Practices in Preparedness– Having a well-defined plan in the event of an emergency– Emergency plan must be well-documented and

understood by employees– DHS’ COOP plan focuses on enabling the Department to

maintain mission-critical functions without interruption

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What Does Industry Do?

Wal-MartSatellite and terrestrial network to all distribution centers and storesSatellite systems ‘in a box’ for rapid deploymentVoice and data communications

Lowes StoresSatellite and terrestrial network to all stores and data centers

Whole FoodsSatellite backup to its stores

WalGreensSatellite and terrestrial networking to all stores

Advance Auto PartsSatellite backup to distribution centers

BP, Shell, Exxon, ChevronGas stations and convenience storesSatellite networks with terrestrial backup

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Emergency Preparedness at Work

How Businesses Can Prepare?– Develop and practice an emergency plan– Assess company functions to determine which are

critical to maintaining operability– Protect data and physical assets– Promote awareness of emergency procedures

among employees and partners

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Continuity of Business Operations (cont.)

Keys to Maintaining Business Continuity

– A comprehensive COOP plan that addresses systems, facilities, and personnel

– Critical systems require:▪ Planned redundancy, including processing capability,

duplicate storage, and back-up servers ▪ Failover capability. i.e., duplication of the entire system at

an alternate site

– Personnel: personnel must be trained in their COOP responsibilities and confident in performing them during COOP activation

– A Common Operating Picture (COP) has been established across the federal government and in coordination with state and local partners to ensure that decision makers can maintain functionality in an emergency

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Government Customer Applications

130 sites state wide and 10 transportable units

– County Communications Centers

– National Weather Service– Emergency Alert System

Network in service 8 yearsApplications include both voice and high-speed data

MAIN OFFICE(Tallahassee)

HUGHES NOC(Germantown, MD)

Connects 1,500 law enforcement officesCommon platform for other state/federal agencies - DOT, FBI, ATFSupports both SNA/SDLC, async, and TCP/IP trafficMulticast data requirement

MAIN OFFICE(Austin)

Dedicated NOC(Austin)

Florida Emergency Management

Texas Public Safety

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Planning for the “next time” for government continuity…..

Most government agency networks characterized by:– One-vendor relationships (“single throat to choke”)– Separate voice and data networks

Some migration to dual-carrier networks in recent years:– Reaction to industry uncertainty– Desire to achieve diversity, redundancy and high

availability (under the GSA “Networx” contract)– “Last mile” diversity generally not obtained

Recent disasters proved that dual-carrier terrestrial networks can and do fail.Path diversity provides the critical ability to achieve COOP

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Continuity Network - Architecture

Designed to be used as a back-up network when the primary terrestrial connection (frame relay, MPLS, T1, etc.) is not available.

Routing Overview:•Routes traffic over wire-line or satellite paths based on policy based rules•Loss of primary path will result in all traffic being re-routed over the other path•Upon restoral of primary link, all traffic re-routed back to primary path

G-28291 P 03/13/06

MPLS/Frame Relay/

Private Line

Satellite HUB

Satellite

LandlineFailure

RemoteLocation

Backhaul

CustomerDatacenter

G-28291 P 03/13/06

MPLS/Frame Relay/

Private Line

HUB

Satellite

LandlineFailure

RemoteLocation

Backhaul

CustomerDatacenter

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SPACEWAY™ 3Launched August 14, 2007

10 Gbps gross throughput

Multiple spot beams with flexible capacity allocation and on-board routing

Full small-dish-to-small-dish capabilities

Enterprise, Consumer, and SMB applications

All new technology successfully tested in orbit

10 Gbps gross throughput

Multiple spot beams with flexible capacity allocation and on-board routing

Full small-dish-to-small-dish capabilities

Enterprise, Consumer, and SMB applications

All new technology successfully tested in orbit

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SPACEWAY Overview

First full mesh commercial satellite system– 10 Gigabits/second capacity– Core IP VPN service plans and Bandwidth-on-demand

First full mesh commercial satellite system– 10 Gigabits/second capacity– Core IP VPN service plans and Bandwidth-on-demand

Uplink speeds– 2 Mbps – N x 16 Mbps

Downlink carrier speeds:

– 440 Mbps On-board packet replicator

Uplink speeds– 2 Mbps – N x 16 Mbps

Downlink carrier speeds:

– 440 Mbps On-board packet replicator

Need picture

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Satellite Flexible Capacity Allocation

Base Capabilities

Key Attributes

VSAT Model Usage Uplink Radio Antenna

HN9500 Branch offices, small business

2 Mbps

HG9000 Large sites, data centers nX16 Mbps 250W SSPA 3.5m tracking

1W, 2W*, 4W, & 10W PBU

98*cm, 1.2m, 1.8m

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Coverage

Puerto Rico

Alaska

Hawaii

No capacity planned for other off-conus beams (eg South America)

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Typical VSAT Configurations

Transportable Deployment Fixed/Stationary Deployment

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HughesNet Mobile Solutions

Fixed - Mobile VSATMountable on SUVs, Emergency VehiclesFlyaway kits

HughesNet NOC

DATA CENTER

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HughesNet/SPACEWAY™Technology Platform

1Mbps max upstream45 Mbps downstream Star topology networksBroadcast and multicast servicesSmall dishes

512 kbps–16 Mbps upstream440 Mbps downstreamFull-mesh or star topologiesBroadcast and multicast servicesSmall dishesLayered security architecture

Fully end-end managed

DataCenter

Available 2Q/08 (Ka-band)Available now (Ku-band)

DataCenter

Fully end-end managed

Hughes/PrivateNOC

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COOP Network : HughesNet

IP/MPLS NETWORK

DATACENTER

T1

DSL

T1.5

FT1.5

DSL

X X

HUGHES, NV

FT1/3

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COOP Network : Spaceway

IP/MPLS NETWORK

DATACENTER

T1.5

DSL

T1.5

FT1.5

DSL

X X

Remote Access Failure

D3

X

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COOP Network : Spaceway

IP/MPLS NETWORK

DATACENTER

T1.5

DSL

T1.5

FT1.5

DSL

Data Center Access Failure

D3X

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EA/DR Solutions: Transportable HughesNet

Flyaway Kit Vehicle Mounted

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Emergency Communications

Vertical Interoperability– Federal– State– Local

Team Interoperability– Police– Border– Medical

Expanded COOP strategy– Executives – Teleworkers– 1st Responders

Featuring Greater Use– Wireless– Fixed mobile– Satellite

A National Plan

SOURCES: NSTAC report to the President on Emergency Communications and Interoperability. Various State Government State of the Unionand Published Technology Strategies

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Satellite Technology Infrastructure is…

Backbone of national TV, radio, and print media distributionBillions of data, credit, banking transactions dailyAllows decentralized telecommunications and document storage for a variety of financial institutions and global trading operationsBroadly used for inventory management, point of sale data collection, credit-card validation and e-mail delivery.

Critical to Disaster Relief and RecoveryPhysical damage and enormous demand stressed terrestrial networks during attacks Satellite phones became a lifeline for emergency workers, government and military planners

Critical To The Economy Critical to Homeland Security

Source: SIA 2005

Not subject to physical damage that terrestrial networks are exposed to

Lifeline for emergency workers, first responders, government and military planners

News organizations rely on satellite phones and satellite trucks to report from the scene

Enable data telemetry which monitors US infrastructure in remote areas

Public safety dispatch – improves response time by locating emergency calls

Primary information source to millions of Americans

•News organizations relied on satellite phonesand satellite trucks to report from the scene•Satellite broadcasters supplied NY cable companieswith local broadcast signals using DBS, once theirterrestrial networks were damaged

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Benefits of Satellite Broadband

When combined with terrestrial networks, satellite broadband can offer resiliency, redundancy and high availability via “PATH DIVERSITY” in a way that a back-up alternative terrestrial provider cannot

Emergency satellite services can be brought in quickly to re-establish service to affected areas

Satellite broadband can be implemented virtually anywhere bringing high-speed access to remote users and teleworkers

Service plans and SLAs exist to fit a variety of needs and budgets

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Emergency Preparedness

How can business and government afford not to???