TOPIC Communication Technology and Its Impact on Office Automation and Procedures PRESENTED BY DAKSHATA THAKUR AJINKY A KADAM
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TOPICCommunication Technology and
Its Impact on Office Automation
and ProceduresPRESENTED BY
DAKSHATA THAKUR
AJINKYA KADAM
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WHAT IS COMMUNICATION TECHNOLOGY?
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NEED FOR COMMUNICATION TECHNOLOGY?
Education
Business
Smart phones
Politics
Interpersonal interaction
Crisis
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—Globalization and diversity
—Reliance on teamwork
—Overcome conventional communicationbarriers
—Need for faster transfer of information
—Direct Broadcast Satellite
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BUSINESS DEFINITION FOR:
COMMUNICATION TECHNOLOGY
Electronic systems used for
communication between individuals or
groups.
Communication technology facilitates
communication between individuals or
groups who are not physically present at
the same location.
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Media of Communication technology
INTERNET
E-COMMERCE
MOBILE COMPUTING
TELECONFERENCING
VOICE MAILS
SATELLITES
TELEMARKETING
FACSIMILE
SOCIAL NETWORK
AUDIO
CONFERNECING
VIDEO CONFERNECING
PHONES VIRTUAL REALITY
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INTERNET
E-COMMERCE
PHONES
VOICE MAILS
SATELLITES
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FACSIMILE
AUDIO CONFERNECING
VIDEO CONFERNECING
VIRTUAL REALITY
TELEMARKETING
SOCIAL NETWORK
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Techn-
Ology
Nature of
Message
Speed Quality of
Information
Time to
get
feedback
Control
Over
composing
and
delivering
Receiver
s
attention
Cost
Efectiv
e-ness
Perma-
nancy
E-MAIL FORMAL/INFORMAL
FAST NOT TOO MUCHBRIEF&NON
COMPLEX
Notimmediate
high Low low yes
FAX MORE
FORMAL
FAST Not too words
,no., images
Delayed High Low low Yes
TELEPHONE
MOSTLYPERSONAL
SLOW Not visual Immediate Moderate High Low None
VOICE
MOSTLY
PERSONAL
FAST Not visual Delayed Higher Low Low Possible
TELE- CON FORMAL/
INFORMAL
SLOWNot visual Immediate Moderate High High None
VIDEO -
CON
FORMAL SLOW Both verbal-
non-verbal
Delayed Moderate High high Possible
COMPUTE
R -CON
FORMAL/
INFORMAL
MODERA
TE
Both verbal-
non-verbal
Immediate Moderate low low Possible
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Barriers for communication
technology
MESSAGE
OVERLOAD
MESSAGE
COMPLEXITY
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RELATION OF ORGANISATION, COMMUNICATION
AND WORKPLACE
ORGANISATION
COMMUNICATION
WORKPLACE
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IMPORTANT ROLE OF COMMUNICATION
TECHNOLOGY
EFFECTIVEINFORMATION
EXCHANGE
HARMONIOUS
WORKINGENVIRONMENT
ORGANISATIONALPERFORMANCE
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IMPORTANCE OF COMMUNICATION TECHNOLOGY INORGANISATIONS
Tool topursuit
strategic
objectivesand goals.
60% workersare engagedin creating
andprocessinginformation
Quality of communication
Gives
Highproductive
performance
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CORPORATE COMMUNICATION
Internally
Externally
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OFFICE AUTOMATION
Automated office systems representstructured methods of handling business text
processing and communications through an
integrated net-work that may include wordprocessing for generating correspondence,
electronic message systems for person-to-
person communication, teleconferencing
services, facsimile transmission, electronic
filing systems, on-line systems and links to
corporate files and outside services .
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It refer to the use of integrated computer and
communications systems to support
administrative procedures in an office
environment
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Reasons
to
Automate
Increased
productivity
Competitive
advantage
Lowoperational variability.
Hazardous
working
environment
GREEN
INITIATIVES
High cost of
human labor
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AIM OF OFFICE AUTOMATION
To understand the need and importance of Office Automation Systems
To understand the benefits of PaperlessOffice
To know about the components of Office
Automation
To study the concept of Office Information
Systems
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FACTORS WHICH MOTIVATE BUSINESS
ORGANIZATIONS TO CONSIDER AUTOMATED
OFFICE SYSTEMS.
The first is a critical need to improve the
productivity of both clerical and managerial office
employees.
The increasing complexity of organizationaldecision- making and information needs.
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USE OF AUTOMATION IN OFFICE
Exchange of information
Management of administrative documents
Handling of numerical data
Meeting planning and management of work
schedules
The use of computer systems to execute avariety of office operations, such as word
processing, accounting, and e-mail.
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ADVANTAGES
Office automation reduces the number of clerical workers carrying out routine tasks
Large firms no longer have to employ typists
Office employees become more flexible and as
a result one person can now do the jobs of several people
Work becomes less tedious
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Reduce repetitive tasks by writing simple
code so that the computer can perform the
repetitive tasks error free
Enable employees to focus more on the
business functions
Minimize errors and re-processing
Manage your workload more efficiently
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DISADVANTAGES
Resistance to Change- Older staff members may have a
harder time adjusting to the new technology and be unable
to use it efficiently
Lack of willingness to adopt new tools - If something is"misfiled," it can be a lot harder to find
Financial Issues - money required to implement and the
cost of maintenance of certain equipment
Training - Administrative staff may or may not haveknowledge of the latest computer software packages, plus
the ability to learn any proprietary software or databases the
company has acquired
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THE IMPACT OF OFFICE AUTOMATION ON THE
ORGANIZATION
NATURE OFWORK
INDIVIDUALSORGANISATIONAL
COMMUNICATION
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ManagementProcesses
InterpersonalRelations
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EFFECTS ON INTERDEPARTMENTAL
RELATIONS
COMMUNICATIONTECHNOLOGY
HR
FINANCE
OTHERS
MARKETING
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THANK YOUFOR
YOUR PATIENCE!