Company Profile The core ofSouth-Land Business Consultants (SBC) is their team of over 250 dedicated, experienced Business Analysts. Over the last 35 years, they have developed a range of solutions to solve the business challenges of clients across industries and have an extensive toolbox of research services, but at the heart ofit all, what exceeds their clients' expectations time and again, is the service and quality they provide and the commitment of their research team. TheirMission Statementis cl ear: To be a vibrant corporation where theiremployees want to be their employees and their clienteles want to be theirclienteles. Current Communication Strategy of SBC To improve the quality of life for everyone related with SBC, the need is to deliver out standing performance in every area; and primarily, the way they communi cate. Strate gies , plan s, visions , mis sions, pol icie s and per formance indicators all have their role to play. These need to be communicated to all the stakeholders, the staff members, Researchers, associated agencies, busin esses and visitors; in ways which they can understand and with which they feel secure. A st aff survey showed that les s than half are sati sf ied wit h the way they communicate wi th each other. While there is a reco gn ition that the communication activities have improved, there is a high level of expectation that these will continue to improve further, with particular concerns being expressed about the lack of oppo rtunit ies for people to feed-back thei r vi ews and suggestions to the core management. Some of the ways the SBC communicate Externallyincludes: Company Port al – www.sbc.co.nz which provide corpor ate news, statist ical information, contact details, A-Z of ser vice s and other service information. Sout hland Spi rit – a Quarterly Magazine posted to every clientele and poten tial busi nesses, influ ent ial peo pl e, Government Departments, etc.Through the staffas they deliver the services to the public “Best Value” Performance Plan – published each June, summarising the year’s achievements, areas for concern, future plans and Performance Indicators. Information Fliers – a range is produced on specific topics and available from relevant departments or in the reception area.
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8/8/2019 Communication Strategy for Research Organizations
The core of South-Land Business Consultants (SBC) is their team of over
250 dedicated, experienced Business Analysts. Over the last 35 years, they have
developed a range of solutions to solve the business challenges of clients across
industries and have an extensive toolbox of research services, but at the heart of it all, what exceeds their clients' expectations time and again, is the service and
quality they provide and the commitment of their research team.
Their Mission Statement is clear: To be a vibrant corporation where their
employees want to be their employees and their clienteles want to be their
clienteles.
Current Communication Strategy of SBC
To improve the quality of life for everyone related with SBC, the need is to
deliver outstanding performance in every area; and primarily, the way they
communicate. Strategies, plans, visions, missions, policies and performance
indicators all have their role to play. These need to be communicated to all the
stakeholders, the staff members, Researchers, associated agencies, businesses
and visitors; in ways which they can understand and with which they feel secure.
A staff survey showed that less than half are satisfied with the way they
communicate with each other. While there is a recognition that the
communication activities have improved, there is a high level of expectation that
these will continue to improve further, with particular concerns being expressed
about the lack of opportunities for people to feed-back their views andsuggestions to the core management.
Some of the ways the SBC communicate Externally includes:
Company Portal – www.sbc.co.nz which provide corporate news, statistical
information, contact details, A-Z of services
and other service information.
Southland Spirit – a Quarterly Magazine
posted to every clientele and potential
businesses, influential people, GovernmentDepartments, etc.
Through the staff as they deliver the services
to the public
“Best Value” Performance Plan – published
each June, summarising the year’s
achievements, areas for concern, future plans
and Performance Indicators.
Information Fliers – a range is produced onspecific topics and available from relevant