Communication Skills Using Simulation for Physicians (Dealing with Angry Patients and Cultural Sensitivities) Iblagh,Nadia BSc,MA.Leadership MSc.Med.Ed &Diabetes Candidate-University ofDundee 1
Dec 31, 2015
Communication Skills Using Simulation for Physicians(Dealing with Angry Patients and Cultural Sensitivities)
Iblagh,Nadia BSc,MA.Leadership
MSc.Med.Ed &Diabetes Candidate-University ofDundee
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Introduction• Good non- technical (eg. vigilance, anticipation, clear
communication, team coordination) can reduce the likelihood of error consequently of accidents.
• Simulation is a powerful tool because it allows the trainer to systematically control the schedule prime, presentation of feedback and introduction( or suppression) of environmental distractions, within a safe, controlled environment.
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• Leadership
• Team Work
• Communication
• Situation Awareness
• Decision Making
• Personal Limitations – managing stress and fatigue
• Reports of problems caused by mis-communication amongst
Practitioners themselves Patients and the practitioners
• Non- technical clinical skills vs Technical skills training in Kuwait
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1. Identifying techniques for effective communication skills
focus on dealing with angry patients2. Being able to handle cultural issues
effectively.
Learning Outcomes
Methods
• Standardized patients (SPs), a trained actor used as "real" simulators
• The SP playing a specific role based on given scenario.
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• S = Set the context and identify roles and outcomes.
• I = Immerse in roles and practice for agreed time frame
• S = Summary presentation of progress with scenario
• F = Feedback from self, peers, and tutors• R = Refine practice building on feedback. I
1- SISFR
Feedback
• Information describing students' performance in a given activity.
• Key step in the acquisition of clinical skills.
• Often omitted or handled improperly in a clinical training.
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• When effective feedback is provided and focuses on directly observable skills and behaviors, important personal and educational progress can occur, Katz
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Feedback & Debriefing Importance of the feedback & debriefing
SETGO :• What student Saw.• What else the group/student Saw• What the student Thinks• What Goal do we want to achieve.• Any offers how we get there
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Evaluation &
Feedback• Comments on : the strategies used• The reflection• Authenticity• Future trainings
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Conclusion/ Reflection
• The results for this study would be used designing and providing non-technical skills session. offering practitioners, clinical skill sessions, using simulation equipped with standards teaching strategies to master those skills is a milestone towards a better health outcome.
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