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COMMUNICATION SKILLSModule 1
Disclaimer: All content and information provided in this document is intellectual property of Mr. Umar Chaudhry. The content of this document may not be copied, stored digitally, printed, reproduced, republished, posted and/or published online, broadcasted or transmitted in any media in part or as a whole without prior permission of the author.
COMMUNICATION - MEANING
• Communication is the exchange of messages
• Communication is a dynamic process…
• through this process we convey a thought or feeling to someone else.
• how it is received depends on a set of events, stimuli, that person is exposed to.
• how you say what you say plays an important role in communication.
• 80 to 90 % of the impact of message in face to face communication is the result of non-verbal communication
• It is far more revealing than the actual content of a message
• It provides a window into the intended meaning of message
• It includes but not limited to the list below• Gestures• Postures• Movements• Facial Expression• Micro-expressions• Eye contact• Body Language• Voice Qualities