Communication skills enhancement

COMMUNICATION SKILLS COMMUNICATION SKILLS ENHANCEMENTENHANCEMENT

May 26, 2010May 26, 2010

College of Nursing, CCPCollege of Nursing, CCP

IntroductionIntroduction

• Needs/expectationsNeeds/expectations

• Communication skillsCommunication skills

• English and your careerEnglish and your career

You and your EnglishYou and your English

• Self-knowledgeSelf-knowledge

• Self-esteemSelf-esteem

• Build confidenceBuild confidence

• Visualize, actualize,Visualize, actualize,

and prayerizeand prayerize

5Ws and H5Ws and HWhy

To/With Whom

WhereWhen

How

What

LISTEN UPLISTEN UP

The most basic of all human needs is The most basic of all human needs is the need to understand and be the need to understand and be understood. The best way to understood. The best way to understand people is to listen to understand people is to listen to them. them.

– – Ralph Nichols (from the blog site: Speaking Ralph Nichols (from the blog site: Speaking of Listeningof Listening))

CCAT (Wolvin and Coakley CCAT (Wolvin and Coakley (92))(92))•Comprehensive Comprehensive

•Critical Critical

•Appreciative Appreciative

•TherapeuticTherapeutic

To Listen BetterTo Listen Better

• Make notes – “memory is notoriously Make notes – “memory is notoriously unreliable”unreliable”

• Define purpose – Why? Who? What? Define purpose – Why? Who? What?

• Be attentive – tune in or tune outBe attentive – tune in or tune out

• Be sensitive – tone, choice of wordsBe sensitive – tone, choice of words

SPEAK UPSPEAK UP

Grammar Review

5 Ws and 1 H Speech

Confidence Level

Say what you mean; mean what you say.

Tough soundsTough sounds

TankTank

TeamTeam

TaughtTaught

FateFate

ThinkThink

ThemeTheme

ThoughtThought

FifthFifth

ThatThat

ThemThem

ThoughThough

FatherFather

Tough Sounds 2Tough Sounds 2

fillsickdipfist

feelseekdeepfeast

bagcapslam

bugcupslum

StressStresslaboratory temperature

ceremony inventory

accurate admirable

comfortable colleague

specific resuscitate

associate distribute

percentage determine

contribute administer

diagnostic supervision

antecedent anesthesia

interference inconclusive

EmphasisEmphasis““You need not worry. Your life will not be a constant You need not worry. Your life will not be a constant

struggle. Yes, there will be hard times and struggle. Yes, there will be hard times and challenges, but don’t you dare dwell on them. challenges, but don’t you dare dwell on them. God has lined up the right breaks, the right God has lined up the right breaks, the right opportunities, the right people in your future. opportunities, the right people in your future. Those hard times will end and will give way to the Those hard times will end and will give way to the best of times.”best of times.”

(Joel Osteen)(Joel Osteen)

Write it downWrite it down

IntroductionIntroduction

EQuIPEQuIP

ClosingClosing

Useful Phrases/Expressions that connect Useful Phrases/Expressions that connect ideas:ideas:

Example : for example, to illustrate, for instanceExample : for example, to illustrate, for instance

Time/Sequence: first, next, lastly, finallyTime/Sequence: first, next, lastly, finally

Addition: furthermore, moreover, in addition, besidesAddition: furthermore, moreover, in addition, besides

Result: result in, lead to, therefore, thus, henceResult: result in, lead to, therefore, thus, hence

Cause and effect: due to, owing to, since, becauseCause and effect: due to, owing to, since, because

Comparison and contrast: similarly, likewise, on the contrary, on the other handComparison and contrast: similarly, likewise, on the contrary, on the other hand

The Secret The Secret of of

CommunicatingCommunicating

Each of us wears a Halloween mask all Each of us wears a Halloween mask all year long. We have to, to keep our nerve year long. We have to, to keep our nerve endings hidden. To keep our hopes, and endings hidden. To keep our hopes, and needs, and hang-ups, our fears and pride, needs, and hang-ups, our fears and pride, and prejudices, our irrationalities and our and prejudices, our irrationalities and our cry buttons from hanging out for everyone cry buttons from hanging out for everyone to stare at.to stare at.

Or step on.Or step on.

We wear these shells to work, to lunch, to We wear these shells to work, to lunch, to meetings, and to church. We always keep meetings, and to church. We always keep them handy for when friends drop in. And them handy for when friends drop in. And adjust them for which friends drop in.adjust them for which friends drop in.

It’s this shell, whether it be button down, It’s this shell, whether it be button down, Edwardian or denim, that confuses a lot of Edwardian or denim, that confuses a lot of us in communicating. If we’re not careful, us in communicating. If we’re not careful, we find ourselves talking to a mannequin, we find ourselves talking to a mannequin, instead of to the man inside.instead of to the man inside.

Shell-talk forgets that inside each of us, no Shell-talk forgets that inside each of us, no matter how old or young we are, is a matter how old or young we are, is a person who is worried about his money, person who is worried about his money, his age, his looks, his health, his his age, his looks, his health, his happiness, his family, and whether people happiness, his family, and whether people like him. Or hate him. Or worse, simply like him. Or hate him. Or worse, simply ignore him.ignore him.

The secret of communicating, then, is to The secret of communicating, then, is to crack the shell, to talk to the man inside crack the shell, to talk to the man inside the man.the man.

Simple it is, but easy it isn’t.Simple it is, but easy it isn’t.

It takes an uncommon understanding of It takes an uncommon understanding of people, great sensitivity and skill, and the people, great sensitivity and skill, and the discipline to use them every time.discipline to use them every time.

  --Taken from --Taken from The Secret of Advertising USA, The Secret of Advertising USA, by Frank Herzogby Frank Herzog

Q & A Q & A PortionPortion